Agent References

Travel
Ready

• Accessibility Services
• Air Canada Refund and Cancellation Policy
• Daily Travel Outlook
• Daily Travel Outlook Travel Alert Rebooking Policy
• Hurricane and tropical storm policy
• Travel Ready Hub

News
& Updates

• Anti-Fraud Information Guide
Flash 2024External site which may not meet accessibility guidelines and/or language preferences.
Flash 2025External site which may not meet accessibility guidelines and/or language preferences.
Flash 2024External site which may not meet accessibility guidelines and/or language preferences.
Flash 2025External site which may not meet accessibility guidelines and/or language preferences.
FLASH
• FLASH Registration (Canada and United States)External site which may not meet accessibility guidelines and/or language preferences.
• Goodwill Policy
  • Flexible Rebooking Policy: Newark (EWR)
  • Flexible Rebooking Policy: South Asia ​​​​​Airspace Restriction (DEL)
• New Distribution Capability (NDC)
  • Continuous Pricing - Frequently Asked Questions
  • New Distribution Capability (NDC) - Frequently Asked Questions for Travel Agents
• News Releases

Policies
& Processes

• AC Wallet - Frequently Asked Questions
• Air Canada Travel Voucher
• Credit Options
• Flight Disruption Policy
• Help from A to Z
• Increasing Connecting Time
• Intermodal Travel
• Landline Motorcoach Connections - Frequently Asked Questions
• Name Change Policy for Corporate
• Name Correction Policy
• No Show Policy
• APPR Passenger Contact Requirement
• Schedule Change Policy
• Self-Service Rebooking Options for Involuntary Changes
• Waiver for GDS Edifact Bookings

Fares
& Ticketing

• CRS Booking and Ticketing Policy
• EMD - Frequently Asked Questions for Travel Agents
• Fare Options
• Help from A to Z
• Plating Carrier
• Queues to the Rates Desk
• Suspicious Credit Card Transactions
• Ticket Cross-Reference
• Ticket Validity

Refunds

• Duplicate Ticket Refund Policy
• Jury, Military and Subpoenas
• Refundable Tax Guide
• Refund and Exchange Policy in Case of Death
• Refund Services Reference Guide
• Ticket Refund Application FormExternal site which may not meet accessibility guidelines and/or language preferences.

Agency Website Login and Direct Channel Reporting Tool

• aircanada.com/agents Scripted Login User Guide
• aircanada.com/agents Best Practices with passwords
• aircanada.com/agents Master User registration and Agency ID
• Direct Sales reporting tool External site which may not meet accessibility guidelines and/or language preferences.
• Direct Sales reporting tool user guide and FAQ

Benefits

• AD75 Program

Debit
Memo

• Debit Memo Policy

Special
Fare
Programs

• Air Canada for Business
• Air Canada Gift Cards
• Flight Passes
• Group Travel
• Meeting & Events
• Value Fund ApplicationExternal site which may not meet accessibility guidelines and/or language preferences.

On Board

• Preferred Seats
• Aircraft Information
• Cabins & Onboard Meals
• Inflight Entertainment
• Seat Selection

Premium
Services

• Air Canada Upgrades
• Air Canada Bistro
• Air Canada Signature Service
• Air Canada Signature Suites
• Business Class
• Concierge Services
• Maple Leaf Lounges
• Premium Economy

Travel
information

• Advance Passenger Information System (APIS)
• Air Canada Destinations
• Air Canada - Minimum Connection Time
• Baggage Information
• Check-In & Boarding Times
• Conditions of Carriage
• Government of Canada Electronic Travel Authorization (ETA)External site which may not meet accessibility guidelines and/or language preferences.
• Flight Schedules
• Flight Status Information
• Self-Service Kiosks
• Travel Requirement
• TSA Pre Check

Special
Assistance

• Bereavement Fare
• Pets
• Special Meals
• Travelling with Children & Infants
• Unaccompanied Minors

Partner
Information

• LufthansaExternal site which may not meet accessibility guidelines and/or language preferences.
• Star Alliance
• United JetstreamExternal site which may not meet accessibility guidelines and/or language preferences.

Specialized
Services

• Air Canada Cargo
• Air Canada Rouge
• Air Canada Vacations
• ChartersExternal site which may not meet accessibility guidelines and/or language preferences.

Aeroplan

• Aeroplan
• Airline Partners
• Credit Card Partners
• Retail Partners

Learning Centre

• AC Global Sales UniversityExternal site which may not meet accessibility guidelines and/or language preferences.
• Continuous PricingExternal site which may not meet accessibility guidelines and/or language preferences.
• Inventory CircumventionExternal site which may not meet accessibility guidelines and/or language preferences.