When customers No-Show their flight and have not notified Air Canada or their Travel Agent, they forfeit the value of their ticket.
To prevent a No Show, the reservation must be cancelled at least one hour prior to departure or within 3 hours after the flight departure. This includes re-protected flights by AC or the travel agents following a Flight Disruption.
The policy applies to:
- 014 tickets (AC Group tickets are excluded)
- Itineraries that include AC marketed and operated flights, and AC* flights marketed and/operated by other airlines.
When a customer is a No Show:
- For most fare brands1, the No Show flight and all remaining AC or AC* flights are automatically cancelled.
- As per fare rules, all remaining AC and AC* coupons will be cancelled and marked revoked. A revoked status is the same as flown. Flight coupons have no more value, which means they are not available for future travel credit or AC Wallet.
If customers have checked-in, they must, in this order:
- Cancel their check-in. The cancel check-in option is shown in the check-in application
- Cancel or modify their reservation.
Tax behaviour when coupons are revoked
Non-refundable taxes, fees and charges are non-refundable.
Refundable taxes remain refundable. Request refund via Let Us KnowExternal site which may not meet accessibility guidelines and/or language preferences., ‘Travel Agent requesting assistance’ and select ‘Unable to display ET’
Reminder from the Audit Team
As per the CRS Booking and Ticketing Policy, when a passenger is a No-Show on a flight booked in a CRS, without a valid ticket number, Air Canada reserves the right to issue a debit memo, per passenger and per segment of $50 CAD/USD plus applicable taxes. All CRS bookings must be ticketed per tariff rules, and if not required, immediately cancelled in your CRS, prior to departure.
Revised June 4, 2025
1 Latitude, Premium Economy Flexible, and Business/Executive Flexible are excluded.