Electronic Miscellaneous Document (EMD) is an industry standard method for collecting various types of airline’s related ancillary fees.
EMD-A are issued in most GDS to collect payment of seat selection on flights marketed and operated by Air Canada1. For AC codeshare flights operated by other airlines, you must contact the operating carrier to select and pay for seat selection. EMD-As are non-refundable.
Process to issue EMD-A
You must first issue the ticket to ensure the GDS can select seats with proper pricing behavior or pricing exemption. Costs vary by route, number of flight segments, and actual seat selected. Once tickets are issued, the applicable cost is displayed in the seat map.
FAQ
1. What if I am unable to book paid seats in my GDS?
You can also book and pay for seat selection via My booking or via the Customer Contact Centre.
2. Can an EMD-A be issued for customers holding other airline’s ticket for travel on Air Canada operated flight?
It is not possible in GDS. However, seats can be selected and paid via My Booking or by calling the Air Canada Customer Contact Centre.
3. Can an EMD-A be used for all passenger types?
Yes, however paid seat selection in exit rows must be sold in accordance with Air Canada’s safety requirements.
Please consult Preferred Seat and Air Canada Online Advance Seat Selection for more information
Please note that tax exempt customers and payment of an extra seat must be processed by the Customer Contact Centre.
4. What happens if a Schedule Change occurs to my customers’ flight?
- For time change only, no action is required. The EMD-A will remain associated with the e-ticket.
- For flight number or aircraft changes which results in a seat change, please contact the Customer Contact Centre to process an even exchange, or a refund due to a schedule change or a flight disruption, provided that refund is permitted within the policy.
1This includes Air Canada, Air Canada Rouge and Air Canada Express
Revised May 2025