New Distribution Capability (NDC)
Frequently asked questions for Travel Agents

New Distribution Capability (NDC) technology allows travel agents to have access to our most comprehensive products with access to Air Canada inventory, fares, ancillary services, ticketing, and digital products. We continue to release new enhancements to improve our NDC functionalities.

Air Canada’s NDC portal, at ndc.aircanada.comExternal site which may not meet accessibility guidelines and/or language preferences., includes  Frequently Asked QuestionsExternal site which may not meet accessibility guidelines and/or language preferences. and our AC Connex GuideExternal site which may not meet accessibility guidelines and/or language preferences. to support you.

GENERAL

GDS Edifact

NDC

Shop Offer Create
Book Order Create
Change Order Change
Cancel Order Cancel
Ancillary Service List

Yes, payment can be deferred based on the ticket time limit validity.

Yes, all complimentary SSRs can be added via NDC.

All bookings made via an Air Canada direct booking channel can be cancelled and refunded within 24 hours of purchase.

Flight related services offered at aircanada.com and aircanada.com/agents are offered in NDC.
Other options, such as Carbon Offset will be considered for future releases.

Yes.

Interline carriers and Air Canada codeshare flights offered at aircanada.com and aircanada.com/agents are offered on NDC channels.  

  • Cash, in BSP and ARC markets
  • Credit cards; up to 2 per ticket.
    •  Exception for Brazil and India: Cash only
  • UATP

NDC tickets are eligible for the existing commission programs, and Time of Ticketing. When applicable, commission is automated.

EXCHANGES

No. The agency must call the Contact Centre with the necessary information to allow Contact Centre agents to apply FTC to the new booking.

Air Canada is looking at building the functionality to allow use of FTC in NDC channels.

There is no limit to the number of exchanges via AC NDC channels.

WAIVERS

Yes, our process for direct channel bookings also applies for NDC bookings.
This means:

  • Goodwill and Travel Alert Rebooking Policy from Daily Travel Outlook waivers are automatically added when the agency makes a change within the rebooking window parameters.
  • Other waivers to direct bookings must be added by Air Canada Contact Centre.

AC CONNEX (Free desktop tool for Travel Agents)

Once you have completed the registration, credentials will be provided following a validation period.

No.

Yes.

No. It will be evaluated for future phase.

Revised June 12, 2024