Duplicate Ticket Refund Policy

When duplicate tickets are issued, Air Canada allows a refund of the duplicate ticket, the 2nd ticket issued, provided it is an original issued ticket, and the refund is processed before departure.

Definition

Duplicate tickets are defined as two or more original 014 tickets, issued for the same passenger, for the same origin/destination travelling on the same flight (s) and date(s).

This policy is not intended to circumvent the fare rules of the first issued ticket.

Air Canada considers that the duplicate ticket, eligible a refund under this policy, is the second ticket issued.

Refund Eligibility

The eligible ticket for a refund under this policy is the second ticket issued. If you refund the first ticket issued, the refund must be per fare rule.

Note for GDS bookings:

Under the 24-Hour refund policy Air Canada allows a refund within 24 hours of ticket issuance.

Refunds beyond 24 hours of ticket issuance are not permitted, except during weekends and statutory holidays, Air Canada allows refunds up to the next business day following the ticket issuance.

Refunds are not allowed more than 24 hours after a ticket is issued, except when the issuance falls on a weekend or statutory holiday. In such cases, Air Canada allows refunds until the end of the next business day.

Refund Process for the Duplicate Ticket (2nd ticket) Prior to Departure

GDS

  • Cancel the itinerary of the duplicate ticket (second ticket)
  • Refund the duplicate ticket by entering the refund waiver code, DUP and the last 10 digits of the first ticket (ticket being used for travel), in the Refund Waiver Code field; example DUP1234567890.
  • If the Refund Waiver code is not entered in the Refund Waiver field, or is entered incorrectly, a debit memo for the full value of the refund will be issued

aircanada.com/agents, aircanada.com and NDC channel bookings

Pease contact the Air Canada Contact Centre to request a refund of the duplicate ticket.

Important Note

  • If the first ticket is refunded under this policy, a debit memo for the full value of the applicable refund will be issued.
  • If the travel agency requests a refund from Refund Services of a duplicate ticket as defined above, Air Canada will charge a $100 CAD¹/USD processing fee in addition to the error fee.

1 Equivalent local currencies for agencies outside Canada and the USA

December 2025