Self-Service Rebooking Tool and
Notification of Schedule Change and Flight Disruption

Air Canada’s self-service rebooking tool allows customers holding 014 tickets for all itineraries with Air Canada and other airlines’ segments, regardless of the type of fare and booking channel, to manage their schedule changes and flight disruptions, by accepting or rebooking alternate flights, even if they are at the airport.  

Accessible via My bookings, the self-service rebooking tool enables travellers and travel agents to accept rebooked flights and/or search for other flights for applicable bookings and tickets.  This includes time change (TK), cancelled flights with reprotection (UN/TK) and cancelled flights up to 48 hours before departure (UN)

  • The flights offered are within a +/3 days rebooking window.
  • For round-trip itineraries, customers can change the disrupted and the non-disrupted flight at the same time provided they are departing within 31 days of each other.
  • The refund functionality for Travel Agents’ bookings is disabled; customers are referred to their travel agent.

Non-eligible are:

  • AC marketed, operated by non-Altea carrier
  • Air Canada Vacations
  • Boarded passengers transferred to other airlines
  • Bookings with more than 5 segments in a bound, between 48 hours - 180 days of departure
  • Bookings with more than 3 segments in a bound within 48 hours of departure
  • Cancellation without reprotection
  • Disrupted in mid-flight
  • Groups

  • Bookings with specific SSR including the following:
  • AVIH Pet in Hold
  • DPNA Disabled passenger
  • ESCT Unaccompanied adult requiring escort
  • EUPG eUpgrade
  • EXST Extra seat
  • GRPS Group Travel
  • INAD Inadmissible passenger
  • MEDA Medical clearance
  • MEQT Medical equipment
  • OXYG Oxygen
  • PETC Pet in cabin
  • SPEQ Sports Equipment
  • SVAN Service Animal
  • TWOV Transit without visa
  • UMNR Unaccompanied minor
  • UPGD Last minute paid upgrade
  • UPGO Paid airport upgrade for other airlines’ marketed
    flights operated by AC
  • WCHC Wheelchair services

 

Good to Know

  • There is no change to notification via queues for GDS Edifact bookings
  • Until such time you action your queues, the PNRs remain in the self-service rebooking tool.
  • Once you action your queues, the PNR is removed from the self-service rebooking tool.

Once customers have accepted or rebooked alternative flights, the booking will be remarked as follows:

Amadeus GDS

  • Upon accepting the re-accommodation, a new SK ACKD with timestamp is added on the face of the PNR. E.g. SK ACKD 1A ACKNOWLEDGED BY USER AT 2025-02-13T18:09:40.444Z /S2
  • Upon rebooking an alternative flight, a remark (RM) is added with a time stamp on the PNR history. E.g. RM SR-ALT OFFER BY USER AT 2023-09-21T16:07:04.142Z AC840 K YYZFRA

Other GDS

  • Upon accepting the re-accommodation, a confirmation is only available in the PNR history and includes the Office ID of who completed the transaction

E.g. 012 RF-REACC AC Q-0001AA/MUC1A0701 CR-YXYAC08SR 719900260000 /DS 19MAR1433Z

  • Upon rebooking an alternative flight, a remark (RM) is added to the face of the PNR with a time stamp. E.g. RM SR-ALT OFFER BY USER AT 2023-09-21T16:07:04.142Z AC840 K YYZFRA

Reminder: once Air Canada reissues a ticket, any further changed to the ticket/coupon must be done by Air Canada, except for bookings made in Amadeus.

Checked Bag and Transfer of Services

For customers at the airport, their checked bags will automatically be transferred provided the new flight is at least 2 hours later than the original flight.

The transfer of service is as follows:

  • For paid services, we will do our best to transfer them and re-associate the EMD. If the service is no longer available, the EMD will be automatically refunded.
  • For free services, such as special meals, the Contact Centre agent will re-append the SPML accordingly. If the new flight is within 24 hours, the SPML can’t be requested.
  • eUPG waitlist segments must be re-requested for newly booked segments.

Notification

Schedule Change and Flight Disruption notifications are sent to both the traveller and to you via queues to your GDS. Please note:

  • For schedule changes, the email notification does not include a link to the Self-Service rebooking tool. Travellers are instructed to contact their travel agents.
  • For flight disruptions, within 48 hours of departure, the notification includes a link to the self-service rebooking tool. Flights can be accepted or changed, up to 2 hours prior to departure.

Revised April 2025