Information for Travel Agents
Air Canada offers your customers the option to fly and ride in one booking, with Air Canada and an ever-growing list of major operators across Europe.
Intermodal connections must be booked when connecting to/from an Air Canada marketed and operated international flight and ticketed on a single 014 ticket. All other segments on the ticket must be marketed and operated by Air Canada, Air Canada Rouge and Air Canada Express.
Rail operators in Austria, France, Italy, Spain, South Korea, Switzerland, and the United Kingdom (including National Express bus service) are contracted by AccesRailExternal site which may not meet accessibility guidelines and/or language preferences., an IATA technology provider which makes it possible to book intermodal transportation in the GDS using carrier code 9B.
AUSTRIA
Air Canada offers services between Canada and the U.S. and the following railway stations when connecting in Vienna airport:
- Bregenz
- Graz
- Innsbruck
- Klagenfurt
- Linz
- Salzburg
- St.Pölten
- Vienna Airport
- Vienna Central Station
For more information, consult aircanada.com and Austrian Federal Railways ÖBBExternal site which may not meet accessibility guidelines and/or language preferences..
FRANCE
Air Canada offers services between Canada and the U.S. and the following railway stations when connecting in Paris CDG airport:
- Aix en Provence TGV
- Angers St Laud
- Arras
- Avignon TGV
- Bordeaux St Jean
- Champagne TGV
- Laval
- Le Mans
- Lille Europe
- Lille Flandres
- Lorraine TGV
- Lyon Part Dieu
- Marseille St Charles
- Montpellier Saint-Roch
- Nantes
- Nimes
- Perpignan
- Poitiers
For more information, consult aircanada.com and SNCF VoyageursExternal site which may not meet accessibility guidelines and/or language preferences..
GERMANY
Along with Lufthansa Express RailExternal site which may not meet accessibility guidelines and/or language preferences., Air Canada offers services between Canada and the U.S. and the following railway stations when connecting in Frankfurt airport:
- Aachen
- Augsburg
- Basel
- Berlin
- Bremen
- Cologne
- Dortmund
- Dresen
- Düsseldorf
- Erfurt
- Freiburg
- Göttingen
- Hamburg
- Hanover
- Kassel-Wilhelmhöhe
- Karlsruhe
- Leipzig
- Mannheim
- Munich
- Münster
- Nüremberg
- Osnabrück
- Siegburg
- Stuttgart
- Ulm
- Würzburg
With Deutsche Bahn Rail&FlyExternal site which may not meet accessibility guidelines and/or language preferences., Air Canada also offers connecting services via Frankfurt and Munich to over 5,600 railway stations in Germany. DB Rail&Fly segments are booked with carrier code W2#6200-6629 using fictitious rail station code QYG
Consult aircanada.com for more information and Deutsche BahnExternal site which may not meet accessibility guidelines and/or language preferences. for a list of destinations.
ITALY
Air Canada offers services between Canada and the U.S. and the following railway stations when connecting in Milan MXP and Rome.
Milan Malpensa Airport
- Bari Centrale
- Bologna Centrale
- Brecia
- Brindisi
- Caserta
- Firenze Campo Di Marte
- Firenze Santa Maria Novella
- Foggia
- Genova Brignole
- Genova Piazza Principe
- Lamezia Terme Centrale
- Lecce
- Milano Rogoredo
- Milano Cadorna
- Napoli Afragola
- Napoli Centrale
- Padova Centrale
- Pisa Centrale
- Reggio de Calabria Centrale
- Reggio Nell Emilia Mediopadana
- Roma Termini
- Salerno
- Torino Porta Nuova
- Torino Porta Susa
- Trieste
- Venezia Mergellina
- Venezia Mestre
- Venezia Santa Lucia
- Verona Porta Nuova
- Vicenza
Rome Fiumicino Airport
- Bologna Central
- Firenze Campo di Marte
- Firenze Santa Maria Novella
- Genoa Brignole
- Genoa Piazza Principe
- La Spezia
- Padova
- Pisa Central
- Venezia Mestre
Rome Termini
- Bologna Centrale
- Bolzano Bozen
- Brescia
- Brindisi
- Caserta
- Firenze Camp di Marte
- Firenze Santa Maria Novella
- Foggia
- Lecce
- Lamezia Terme Central
- Milano Centrale
- Milano Porta Garibaldi
- Milano Rogoredo
- Napoli Central
- Padova
- Reggio Calabria Central
- Salerno
- Torino Porta Nuova
- Torino Porta Susa
- Trieste Airport
- Venezia Santa Lucia
For more information, consult aircanada.com and TrenitaliaExternal site which may not meet accessibility guidelines and/or language preferences., the primary train operator in Italy.
SOUTH KOREA
Korail KXT high-speed trains operate in the Seoul Central station to/from the following railway stations:
- Busan
- Dongdaegu
- Gwangju - Seonjoeng
- Jinju
- Mokpo
- Pohang
- Ulsan
- Yeosu - Expo
For more information, consult aircanada.com and KorailExternal site which may not meet accessibility guidelines and/or language preferences..
SPAIN
Air Canada offers services between Canada and the U.S. and the following railway stations when connecting in Barcelona and Madrid airports:
Barcelona-Sants
- Alicante
- Pamplona
- Valencia
- Zaragoza
Madrid, Chamartin Railway Station
- Albacete
- Bilbao-Abando
- Burgos Rosa De Lima
- La Coruña - San Cristobal
- León
- Murcia Del Carmen
- Ourense-Empalme
- Oviedo
- Santiago De Compostela
- Segovia Guiomar
- Valladolid-Campo Grande
- Vitoria
- Zamora
Madrid, Atocha Railway Station
- Albacete
- Alicante-Termino
- Barcelona Sants
- Cadiz
- Cordoba
- Granada
- Jerez de la Frontera
- Malaga
- Pamplona
- Sevilla-San Justa
- Valencia Joaquin Sorolla
- Zaragoza Delicias
For more information, consult aircanada.com and RenfeExternal site which may not meet accessibility guidelines and/or language preferences., Spain's national state-owned railway company
SWITZERLAND
- Basel
- Bern
- Chur
- Geneva Airport
- Grenchen Süd
- Lausanne
- Lucerne
- Sion
- St.Gallen
- Zurich Airport
- Zurich Central Station
For more information, consult aircanada.com and SBB Swiss Federal RailwaysExternal site which may not meet accessibility guidelines and/or language preferences..
UNITED KINGDOM
Air Canada offers service between Canada/U.S. and 4 U.K. major train operators and bus service – all contracted via AccesRail, to get customers to/from the airport and beyond.
Trains
Avanti West CoastExternal site which may not meet accessibility guidelines and/or language preferences. between Heathrow and Manchester airports and:
Heathrow:
- Bath Spa
- Birmingham
- Bournemouth
- Brighton
- Bristol
- Cambridge
- Cardiff
- Coventry
- Exeter
- Gatwick
- Leicester
- Luton Airport
- Newport (South Wales)
- Norwich
- Nottingham
- Oxford
- Plymouth
- Southampton
- Stansted
- Swansea
- Swindon
- Taunton
Manchester:
- Birmingham
- Leeds
- Manchester
- Bradford
- Liverpool
LNERExternal site which may not meet accessibility guidelines and/or language preferences. London North Eastern Railway between London LHR and:
- Aberdeen
- Edinburgh
- Inverness
- Leeds
- Newcastle
- York
LNERExternal site which may not meet accessibility guidelines and/or language preferences. London North Eastern Railway between Manchester airport and Manchester Piccadilly station and:
- Edinburgh
- Glasgow
- Lancaster
- Preston
- Sheffield
- York
TransPennine ExpressExternal site which may not meet accessibility guidelines and/or language preferences. between Heathrow airport and Paddington station and:
- Bath
- Bridgwater
- Bristol Temple Meads
- Bristol Parkway
- Cardiff
- Exeter
- Gloucester
- Hereford
- Newport
- Oxford
- Penzance
- Plymouth
- Par PCW
- St Austell
- Swansea
- Swindon
- Taunton
- Worcester
GWRExternal site which may not meet accessibility guidelines and/or language preferences. between Heathrow (LHR) and Euston (EUS) station and:
- Birmingham
- Carlisle
- Crewe
- Glasgow
- Lancaster
- Liverpool
- Manchester
- Oxenholme
- Preston
BUS
Air Canada partnered with National ExpressExternal site which may not meet accessibility guidelines and/or language preferences., an AccesRail partner, to offer bus routes between LHR and MAN and :
Via Heathrow:
- Bath Spa
- Birmingham
- Bournemouth
- Brighton
- Bristol
- Cambridge
- Cardiff
- Coventry
- Exeter
- Leicester
- Luton
- Newport (South Wales)
- Norwich
- Nottingham
- Oxford
- Plymouth
- Southampton
- Swansea
- Swindon
- Taunton
Via Manchester:
- Birmingham
- Leeds
- Manchester
- Bradford
- Liverpool
For more information, consult aircanada.com and each operators’ website.
Can I book intermodal connections in all points of sale and booking channels?
Intermodal travel can be booked from all points of sale, in your GDS, at aircanada.com/agents and AC Contact Centres, when connecting to/from Air Canada marketed and operated international flights.
We intend to include intermodal connections via NDC. Once the evaluation is completed, we can provide more information and a timeline.
Are intermodal services offered with all fares?
Intermodal services are offered to published fares between Europe and Canada, the United States, Central America, Mexico and Panama.
Basic fares, corporate and leisure contracted fares are excluded.
Do infants require a ticket?
Infants under the age of 2 years do not require a train ticket.
Are intermodal tickets refundable?
Refund eligibility is per the Air Canada fare rules.
Can Aeroplan members earn and redeem points on intermodal segments?
Aeroplan members can earn points for LH Express Rail connecting segments.
Aeroplan points cannot be redeemed for intermodal services.
Can unused tickets that include intermodal segments be kept as future travel credits?
Yes.
Can unused tickets that include Intermodal segments be transferred to AC Wallet?
Yes, provided that the intermodal segment is sold as an AC flight number. Tickets that include an intermodal segment sold as a 9B flight number are not eligible for AC Wallet.
Is Time of Ticketing applicable to intermodal services?
Yes, as per current Time of Ticketing instructions.
Is Special Assistance offered on intermodal services?
Yes. Special assistance, such as wheelchair, service animals, bikes, sports equipment and PETC is offered. However, please note that special assistance offered with Air Canada does not continue beyond the airport.
For SNCFExternal site which may not meet accessibility guidelines and/or language preferences.:
You must add the applicable SSR to the PNR:
BLND, DEAF, WCMP, WCHR, WCHS, WCHC, WCLB, WCBD, WCBW.
Once the SSR is KK/HK, you must contact the Air Canada Accessible Travel Desk
An agent will complete a medical form required by SNCF.
Customers requiring WCHC, WCLB, WCBD, WCBW must be seated in a dedicated section.
If seating in the dedicated section is not available, UN will be returned. Please follow the Schedule Change or Flight Disruption Policy to rebook and reissue the ticket.
For other providers, please review their website and contact them directly.
What happens when delays result in customers missing their flight?
Customer must contact Air Canada Contact Centres who will rebook and reissue the Air Canada flight according to the Air Canada Flight Disruption Policy.