Ready for takeoff

Introducing complimentary Manulife COVID-19 insurance

Included with your next eligible international round-trip, for travel completed by April 12, 2021. Conditions apply.

Learn more

New booking flexibility and Air Canada CleanCare+

There is nothing like the feeling of looking forward to an upcoming trip. Discover all the updates we’ve made for safe and flexible travel.

Book with flexibility


We have implemented highly flexible and expanded booking options. You can make a one-time change without a fee for all new or existing bookings made through December 31, 2020 for original travel between March 1, 2020 and December 31, 2021. If you booked directly with Air Canada and you need to cancel for any reason, you can convert your ticket to an Air Canada Travel Voucher that has no expiry date or to Aeroplan points with an additional 65% bonus Aeroplan points.

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Air Canada flight information 1 888 422-7533

I want to make a new booking

You can make a one-time change without a fee for all new and existing tickets issued through December 31, 2020 for original travel between March 1, 2020 and December 31, 2021. If you booked directly with Air Canada and you need to cancel your booking for any reason up to 2 hours prior to departure, you can convert your ticket into an Air Canada Travel Voucher that is fully transferrable and never expires. Or if you're an Aeroplan Member, you can cancel your ticket and convert it into Aeroplan points and get an additional bonus of 65% more points. Learn more.
Refundable tickets will be refunded as per the fare rules; a cancellation fee may still apply.

Do you have a remaining ticket value from a previously cancelled booking?
You can now convert your previously cancelled booking (for original travel between March 1, 2020 and December 31, 2021) to an Air Canada Travel Voucher or Aeroplan points with an additional 65% bonus Aeroplan points. Learn more. You can then make a new booking.

I have already requested an Air Canada Travel Voucher - when can I expect to receive it?
Due to the number of requests that need to be processed, we expect to start issuing Air Canada Travel Vouchers in September 2020.

If you need to make a new booking using your remaining ticket value, please contact your original booking source:

  • Travel agent or any online travel agency (for example, Expedia or Priceline): Contact them directly.
  • Aeroplan: Click here for contact options.
  • Air Canada Vacations: Click here for contact options.
  • Air Canada (including Kayak, Google Flights, and Skyscanner): Call us at 1-888-247-2262 (click here for international and other numbers).
  • Air Canada for Business: Click here for all updates.

Terms and Conditions

  • Ticket must be issued on or before December 31, 2020.
  • For original travel between March 1, 2020 and December 31, 2021.
  • If you need to change any flight, your new travel must be completed by December 31, 2022. No change fee will apply.
  • If you booked directly with Air Canada and you need to cancel any flight you will soon be able to convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires, or to Aeroplan points with an additional 65% bonus Aeroplan points. No change fee will apply. Learn more.
  • Existing bookings must be changed or cancelled up to 2 hours prior to departure.

I want to change or cancel my upcoming booking

You can make a one-time change without a fee or cancel your existing booking and rebook later if your original travel is between March 1, 2020 and December 31, 2021.

If you booked with a travel agent or any online travel agency (for example, Expedia or Priceline), kindly contact them directly for changes or cancellations. Each partner has a unique booking system that we are unable to access in order to adjust your booking.

If you booked with Air Canada Vacations, click here for contact options.

For Aeroplan bookings, click here for contact options.

If you booked directly with Air Canada (including aircanada.com, the Air Canada Mobile App, and our Contact Centres), Air Canada for Business, or Kayak, Google Flights, and Skyscanner, you can change or cancel your booking by visiting Manage My Booking You may also cancel your Aeroplan flight reward by visiting Manage My Booking

If you booked with Air Canada for Business, click here for all updates.

Terms and Conditions

  • Ticket must be issued on or before December 31, 2020.
  • For original travel between March 1, 2020 and December 31, 2021.
  • If you need to change any flight, your new travel must be completed by December 31, 2022. No change fee will apply.
  • If you booked directly with Air Canada and you need to cancel any flight, you will soon be able to can convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires, or to Aeroplan points with an additional 65% bonus Aeroplan points. No change fee will apply. Learn more.
  • Booking can be changed or cancelled up to 2 hours prior to departure.
  • Refundable tickets will be refunded as per the fare rules; a cancellation fee may still apply.

I'd like to convert my previously cancelled booking to an Air Canada Travel Voucher or Aeroplan points

You can now convert your previously cancelled booking (for original travel between March 1, 2020 and December 31, 2021) to an Air Canada Travel Voucher that is fully transferrable and never expires or Aeroplan points with an additional 65% bonus Aeroplan points.  Learn more.

If you booked with a travel agent or any online travel agency (for example, Expedia or Priceline), kindly contact them directly for options. Each partner has a unique booking system that we are unable to access in order to adjust your booking.

If you booked with Air Canada Vacations, click here for contact options.

For Aeroplan bookings, click here for contact options.

If you booked directly with Air Canada (including aircanada.com, the Air Canada Mobile App, and our Contact Centres), Air Canada for Business, or Kayak, Google Flights, and Skyscanner, you can change or cancel your booking by visiting online You may also cancel your Aeroplan flight reward by visiting Manage My Booking.

If you booked with Air Canada for Business, click here for all updates.

I want to change or cancel my Flight Pass credit booking OR place my unlimited Flight Pass on hold

1 free change per Flight Pass credit booking:
Flight Pass credit bookings can be changed once, up to two hours before the original departure, until the expiration date of the Flight Pass, free of charge. To avoid high call wait times, click here for the steps on how to change an existing Flight Pass credit booking.

1 free cancellation per Flight Pass credit booking:
Flight Pass credit bookings can be cancelled once, up to two hours before the original departure, free of charge. To avoid high call wait times, click here for the steps on how to cancel an existing Flight Pass credit booking.

Place your unlimited Flight Pass on hold:
Unlimited Flight Pass customers can put their unlimited Flight Passes on hold. Your unlimited Flight Pass can be reactivated once you are ready to resume travel. The monthly installment payments will also be put on hold and resumed once your Flight Pass is reactivated. Please note that your Flight Pass will be extended based on the length of your hold. Click here for steps on how to place your unlimited Flight Pass on hold.

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Safety first, always


We've introduced Air Canada CleanCare+, an industry-leading program committed to end-to-end health and safety protocols. Using new biosafety standards and enhancing preventive measures, we are elevating the steps we're taking to keep you safe throughout your travel with us, because we believe in putting safety first, always.
Learn what to expect while travelling with our step-by-step guide.

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Please note, for those over the age of 2, wearing a face covering while travelling is a mandatory requirement issued by Transport Canada. All non-compliance cases will be reported to Transport Canada, and could result in a financial penalty.

Masks with an exhalation valve, bandanas, and scarves, have been deemed ineffective in the protection against COVID-19, according to requirements outlined by Transport Canada. As such, they no longer qualify as acceptable face coverings when travelling with us. Learn more about what is accepted as an effective face covering.

You may be exempt from the requirement to wear a face covering if the two following conditions are met:

  1. You have a valid medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, and that you have received authorization not to wear a face covering from Air Canada. Please contact the Air Canada Medical Assistance Desk for details or, for European departures only, please present your medical certificate at the airport prior to departure. For the Medical Certificate, please click here.
  2. For customers eligible for a face covering exemption, as of December 15, 2020, you will also need to present a negative COVID-19 test taken within 72 hours from departure, at the airport check-in and/or prior to boarding the flight. Note that you may need another negative COVID-19 test for your return journey if the departure of your return trip exceeds 72h from the time your test was taken.

Air Canada CleanCare+

Discover our enhanced preventive measures

Check-in

New measures are being implemented at check-in, like health screening questions and pre-flight infrared temperature checks for customers, as well as the disinfection of frequently touched areas like check-in counters and kiosks.

Boarding

We're adding preventative measures at the gates, like ongoing cleaning of surfaces, regular health screening questions for all customers, as well as mandatory face coverings for all employees and customers.

On board

All high-touch areas on the aircraft are sanitized with a hospital-grade disinfectant before every flight, with extra cleaning measures implemented when an aircraft overnights.

Additional preventive measures like mandatory face coverings, and adjusted onboard services are also in place to better protect customers and employees.

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Where we fly


In addition to the destinations we currently fly to across Canada, Europe and Asia, we’re resuming flights to more destinations this summer.

See our latest network updates.

Canada

Canada

Discover our destinations across Canada, with service to each province.

U.S.

U.S.

Fly to select destinations in the U.S. including Boston, New York, Las Vegas and more.

International

International

We continue to fly to key international destinations, including London Heathrow, Paris, Frankfurt and more to come this summer.

info icon Government Entry Requirements

As the global impact of COVID-19 evolves and government entry requirements continue to change rapidly, we urge that you please review any applicable entry requirements prior to travel. For more information please click here.

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Adjusting our service


We're going the extra mile to keep our customers and employees safe through a variety of service adjustments.

See the complete details.

On board
Lounges
Additional adjustments

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Aeroplan updates


In times like these, loyalty is more important than ever – and we know it goes both ways. Here are details on adjustments we're making to the Aeroplan Program.

On board

2020 Aeroplan Elite Status extension

Whatever Aeroplan Elite Status you hold in 2020 will be automatically extended through the end of 2021. You'll also be able to choose your Select Benefits once again in early 2021, so that you can enjoy the benefits that you value the most.

 

Lounges

Sharing Aeroplan Elite Status

If you have already achieved Aeroplan Elite Status for next year, or if you do so by the end of 2020, you can gift that status to a friend or loved one.

As an example, if you earned Aeroplan 35K status for 2020, you'll keep that status through the end of 2021. Based on your 2020 flight activities, if you earn at least 25,000 Qualifying Miles (or 25 Qualifying Segments) and 3,000 Qualifying Dollars, you'll be able to nominate a friend or a family member for Aeroplan 25K status in 2021. We'll provide more details about how to share status for 2021 early next year.

 

Additional adjustments

Changing Aeroplan Flight Rewards

Aeroplan flight rewards booked through December 31, 2020 can be changed or cancelled free of charge, at any time. For changes, you'll pay only the difference in points, or receive a partial refund if your new itinerary requires fewer points.

Learn more.

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