Ready for takeoff

Introducing complimentary Manulife COVID-19 insurance

Included with your next eligible international round-trip, for travel completed by April 12, 2021. Conditions apply.

Learn more

New booking flexibility and Air Canada CleanCare+

There is nothing like the feeling of looking forward to an upcoming trip. Discover all the updates we’ve made for safe and flexible travel.

Book with flexibility


We have implemented highly flexible and expanded booking options. You can make a one-time change without a fee for all new or existing bookings made through December 31, 2020 for original travel between March 1, 2020 and December 31, 2021. If you booked directly with Air Canada and you need to cancel for any reason, you can convert your ticket to an Air Canada Travel Voucher that has no expiry date or to Aeroplan Miles with an additional 65% bonus miles.

For customers who booked through a travel agency, Air Canada is working to make these options available. Please contact your travel agent for more information.

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Air Canada flight information 1 888 422-7533

I want to make a new booking

You can make a one-time change without a fee for all new and existing tickets issued through December 31, 2020 for original travel between March 1, 2020 and December 31, 2021. If you booked directly with Air Canada and you need to cancel your booking for any reason up to 2 hours prior to departure, you can convert your ticket into an Air Canada Travel Voucher that is fully transferrable and never expires. Or if you’re an Aeroplan member, you can cancel your ticket and convert it into Aeroplan Miles and get an additional bonus of 65% more miles. Learn more.
Refundable tickets will be refunded as per the fare rules; a cancellation fee may still apply.

Do you have a remaining ticket value from a previously cancelled booking?
You can now convert your previously cancelled booking (for original travel between March 1, 2020 and December 31, 2021) to an Air Canada Travel Voucher or Aeroplan Miles with an additional 65% bonus miles. Learn more. You can then make a new booking.

I have already requested an Air Canada Travel Voucher - when can I expect to receive it?
Due to the number of requests that need to be processed, we expect to start issuing Air Canada Travel Vouchers in September 2020.

If you need to make a new booking using your remaining ticket value, please contact your original booking source:

  • Travel agent or any online travel agency (for example, Expedia or Priceline): Contact them directly.
  • Aeroplan: Click here for contact options.
  • Air Canada Vacations: Click here for contact options.
  • Air Canada (including Kayak, Google Flights, and Skyscanner): Call us at 1-888-247-2262 (click here for international and other numbers).
  • Air Canada for Business: Click here for all updates.

Terms and Conditions

  • Ticket must be issued on or before December 31, 2020.
  • For original travel between March 1, 2020 and December 31, 2021.
  • If you need to change any flight, your new travel must be completed by December 31, 2022. No change fee will apply.
  • If you booked directly with Air Canada and you need to cancel any flight you will soon be able to convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires or to Aeroplan Miles with an additional 65% bonus miles. No change fee will apply. Learn more.
  • Existing bookings must be changed or cancelled up to 2 hours prior to departure.

I want to change or cancel my upcoming booking

You can make a one-time change without a fee or cancel your existing booking and rebook later if your original travel is between March 1, 2020 and December 31, 2021.

If you booked with a travel agent or any online travel agency (for example, Expedia or Priceline), kindly contact them directly for changes or cancellations. Each partner has a unique booking system that we are unable to access in order to adjust your booking.

If you booked with Air Canada Vacations, click here for contact options.

For Aeroplan bookings, click here for contact options.

If you booked directly with Air Canada (including aircanada.com, the Air Canada Mobile App, and our Contact Centres) or Kayak, Google Flights, and Skyscanner, you can change or cancel your booking by visiting Manage My Booking.

If you booked with Air Canada for Business, click here for all updates.

Terms and Conditions

  • Ticket must be issued on or before December 31, 2020.
  • For original travel between March 1, 2020 and December 31, 2021.
  • If you need to change any flight, your new travel must be completed by December 31, 2022. No change fee will apply.
  • If you booked directly with Air Canada and you need to cancel any flight, you will soon be able to can convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires or to Aeroplan Miles with an additional 65% bonus miles. No change fee will apply. Learn more.
  • Booking can be changed or cancelled up to 2 hours prior to departure.
  • Refundable tickets will be refunded as per the fare rules; a cancellation fee may still apply.

I’d like to convert my previously cancelled booking to an Air Canada Travel Voucher or Aeroplan Miles

You can now convert your previously cancelled booking (for original travel between March 1, 2020 and December 31, 2021) to an Air Canada Travel Voucher that is fully transferrable and never expires or Aeroplan Miles with an additional 65% bonus miles. Learn more.

If you booked with a travel agent or any online travel agency (for example, Expedia or Priceline), kindly contact them directly for options. Each partner has a unique booking system that we are unable to access in order to adjust your booking.

If you booked with Air Canada Vacations, click here for contact options.

For Aeroplan bookings, click here for contact options.

If you booked directly with Air Canada (including aircanada.com, the Air Canada Mobile App, and our Contact Centres) or Kayak, Google Flights, and Skyscanner, you can convert your booking by visiting Manage My Booking.

If you booked with Air Canada for Business, click here for all updates.

I want to change or cancel my Flight Pass credit booking OR place my unlimited Flight Pass on hold

1 free change per Flight Pass credit booking:
Flight Pass credit bookings can be changed once, up to two hours before the original departure, until the expiration date of the Flight Pass, free of charge. To avoid high call wait times, click here for the steps on how to change an existing Flight Pass credit booking.

1 free cancellation per Flight Pass credit booking:
Flight Pass credit bookings can be cancelled once, up to two hours before the original departure, free of charge. To avoid high call wait times, click here for the steps on how to cancel an existing Flight Pass credit booking.

Place your unlimited Flight Pass on hold:
Unlimited Flight Pass customers can put their unlimited Flight Passes on hold. Your unlimited Flight Pass can be reactivated once you are ready to resume travel. The monthly installment payments will also be put on hold and resumed once your Flight Pass is reactivated. Please note that your Flight Pass will be extended based on the length of your hold. Click here for steps on how to place your unlimited Flight Pass on hold.

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Safety first, always


We’ve introduced Air Canada CleanCare+, an industry-leading program committed to end-to-end health and safety protocols. Using new biosafety standards and enhancing preventive measures, we are elevating the steps we're taking to keep you safe throughout your travel with us, because we believe in putting safety first, always.
Learn what to expect while travelling with our step-by-step guide.

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Please note, for those over the age of 2, wearing a face covering while travelling is a mandatory requirement issued by Transport Canada. All non-compliance cases will be reported to Transport Canada, and could result in a financial penalty.

Masks with an exhalation valve, bandanas, and scarves, have been deemed ineffective in the protection against COVID-19, according to requirements outlined by Transport Canada. As such, they no longer qualify as acceptable face coverings when travelling with us. Learn more about what is accepted as an effective face covering.

If you have a medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, you must provide this to Air Canada. Once you have obtained your medical certificate, please contact the Air Canada Medical Assistance Desk.


Air Canada CleanCare+

Discover our enhanced preventive measures

Check-in

New measures are being implemented at check-in, like health screening questions and pre-flight infrared temperature checks for customers, as well as the disinfection of frequently touched areas like check-in counters and kiosks.

Boarding

We’re adding preventative measures at the gates, like ongoing cleaning of surfaces, regular health screening questions for all customers, as well as mandatory face coverings for all employees and customers.

On board

All high-touch areas on the aircraft are sanitized with a hospital-grade disinfectant before every flight, with extra cleaning measures implemented when an aircraft overnights.

Additional preventive measures like mandatory face coverings, and adjusted onboard services are also in place to better protect customers and employees.

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Where we fly


In addition to the destinations we currently fly to across Canada, Europe and Asia, we’re resuming flights to more destinations this summer.

See our latest network updates.

Canada

Fly from coast to coast with daily flights across Canada.

United States

Prepare to explore the U.S. with flights to select destinations and more flights this summer.

Mexico and the Caribbean

Warm up to sunny destinations including Mexico, Jamaica, and many other Caribbean dream spots.

Europe

Take off to Europe this summer with non-stop flights to Athens, Rome, Paris, London and more.

Asia Pacific

Our current flights to Asia include Hong Kong and Seoul, with additional cities to explore coming this summer.

info icon Government Entry Requirements

As the global impact of COVID-19 evolves and government entry requirements continue to change rapidly, we urge that you please review any applicable entry requirements prior to travel. For more information please click here.

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Adjusting our service


We’re going the extra mile to keep our customers and employees safe through a variety of service adjustments.

See the complete details.

On board
Lounges
Additional adjustments

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Loyalty program updates


To enhance flexibility for our members we have implemented a few loyalty program updates.

On board

2020 Altitude status extension

All Altitude status for 2020 will automatically extend through the end of 2021.


See the complete details.

Lounges

Sharing Altitude status

If a member has already achieved status for next year, or does so by the end of 2020, they can gift it to a friend or loved one.

See the complete details.

Additional adjustments

Other adjustments

A flexible cancellation policy is in effect for Aeroplan Flight Rewards.


See the complete details.

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