Customer Support

Customer Support

Air Canada Reservations

Within Canada and the U.S.

1-888-247-2262 (toll-free)

Other numbers

Email

Would you like to make a suggestion, voice a concern or share a compliment? Send us an email using our web form and we’ll get back to you as soon as possible.

Send us an email

Cancel an Online Booking

Find information on which bookings can be cancelled online.

Refund Services

We’ve provided answers to the most commonly asked refund-related questions.

Billing Enquiries

Write to us to get a copy of a ticket or receipt, or for an explanation of a credit card charge.

Customer Care & Baggage Opens in New Window

Do you have a baggage issue or other travel-related concern? Use our web form to send us an email.
 

Customer Relations

Our Customer Relations team endeavours to respond to your feedback and concerns regarding your travel experience.
 

Frequently Asked Questions

Our guide is designed to answer some commonly-asked questions about Air Canada's services, and offer some additional helpful information.

eCoupons and Travel Vouchers

Here’s how to redeem an electronic or paper travel voucher.
 
 

Customer Service Plan

Our Customer Service Plan outlines our policies and addresses key service elements that most affect our customers so that you know what to expect.