New Customer Login Account

Q. How can I sign in to my Aeroplan account?

You can sign in using your email address or Aeroplan number online.

Q. Can I use the same sign-in credentials for all Air Canada and Aeroplan channels?

Yes, you can use the same sign-in credentials for all Air Canada and Aeroplan channels.

Q. Do I need an email address to have an Aeroplan account?

Yes, every Aeroplan Member needs to have a valid, individual email address to access their Aeroplan account- this includes minors.

Q. Why do I need to provide and confirm my email address and phone number?

You need to provide your email and phone number so you can access your account securely and we can send you important updates or communicate with you as needed.

Q: Can I update my account information later?

You can always come back to update your account information later, but you won’t be able to access your Aeroplan account until you’ve completed all required steps of profile creation.

Q: I’m trying to update my account, but it’s not working - what should I do?

If you’re experiencing problems with signing in or long load times, please try:

• Switching browsers
• Closing all windows and restarting in a new window
• Clearing your cache and/or deleting your cookies
• Disabling pop-up blockers
• Disabling Apple iCloud Private Relay

If you’re still experiencing problems, contact us at 1-833-835-1444.

Q. What is two-factor authentication (2FA)?

Two-factor authentication is a sign-in process that provides an extra layer of security, so your account and personal information are protected from unauthorized access and misuse. We’ve enabled this so we can confirm your identity upon enrollment and signing in, and your data is kept secure.

Q. Do I have to enable two-factor authentication (2FA)?

Two-factor authentication is a mandatory, extra layer of security to help protect your account and personal information from unauthorized access and misuse.

Q. When is two-factor authentication (2FA) needed?

We’ll prompt you to for 2FA every time you sign-in to your Aeroplan account.

Q. What methods can be used for 2FA?

When signing into your account, we’ll give you the option to receive a one-time six-digit verification code via SMS on your mobile device or via email. Once you’ve received the code, just enter it to gain access to your account. Your mobile phone number is used as the default method for verification.

Q. What if I didn’t receive my 2FA one-time password when signing in?

The 2FA message may take a few minutes to arrive in your inbox. Double check that the verification code was sent to a mobile phone number or email that you have access to.

If you’re still experiencing problems, try checking your junk or spam folders and ensure your inbox is not full. You can also request a new verification code after 60 seconds.

If you’re still having trouble, please contact us at 1-833-835-1444.

Q. What if I can’t access my 2FA sign-in options?

If you’re unable to access your mobile phone number or email address, you can contact us at 1-833-835-1444 to update the information on your account.

As a back-up, we recommend that you provide a valid email address that you always have access to such as a personal email instead of a work email.

Q. I’ve forgotten my password. How can I reset it?

If you’ve forgotten your password, you can reset it by selecting “Forgot my password” from the sign-in screen, then enter your email or Aeroplan number and we’ll send you a link to reset your password.

Please wait a few minutes for the email to arrive in your inbox. Try also checking your junk or spam folders and ensure that your inbox is not full.

If you still haven't received an email, please contact us at 1-833-835-1444.

Q. I forgot my Aeroplan number. How can I find it?

If you’ve forgotten your Aeroplan number, you can find it online. You’ll need to enter your personal information so that we can match and locate your Aeroplan number, then we’ll email it to you.
If you still haven’t received this email, please contact us at 1-833-835-1444.