Travel Information and Updates

Travel News and Updates

2017

November 14, 2017

Effective November 14, 2017, Air Canada is updating its policy for customers travelling with surfboards, paddleboards, kiteboards, wakeboards and wave skis as follows.

  • In addition to any applicable additional checked baggage charges, these boards are subject to a handling charge of $100.00 - $118.00* CAD/USD for carriage on Air Canada and Air Canada Rouge flights, as well as on Air Canada Express flights operated by Jazz, Sky Regional, Air Georgian and Exploits Valley Air.
  • The handling charge applies per board to one-way flights and for each way of travel on round-trip and multi-segment flight.

More on our sports equipment policy.

* Fees are inclusive of the minimum (0%) to the maximum (18%) tax which may apply, based on your itinerary.

October 30, 2017

Please be advised that runway construction at Montréal–Pierre Elliott Trudeau International Airport (YUL) is resulting in some cancelled and delayed flights to and from Montréal.

If you are travelling to, from or via Montréal from now until November 3, 2017, and your itinerary includes a short connection time in Montréal, please note that you can access our Delayed and Cancelled Flight Service to change and rebook your flight at no cost to enable a longer connection time. You can also contact Air Canada Reservations to make the necessary changes.

We also remind you to check the status of your flight as well as any travel advisories for the most up-to-date information on possible flight disruptions before you leave for the airport.

We’re committed to getting you to your destination safely and quickly, and whenever possible, operating larger aircraft than originally scheduled. We thank you for your patience.

October 27, 2017

Due to the impact of Hurricane Maria on the island, Air Canada has suspended all flights to St. Maarten for the 2017-18 winter season.

A goodwill policy is in place so affected customers can obtain a refund.

If your travel is affected, contact Air Canada Reservations (1-888-247-2262). If you purchased your ticket with Aeroplan or Air Canada Vacations,please contact them directly.

Update: November 8, 2017

Due to the impact of Hurricane Maria on Luis Muñoz Marín International Airport (SJU) in San Juan, Air Canada has had to suspend all flights to Puerto Rico for the 2017-2018 winter season.

A goodwill policy is in place so affected customers can change their bookings or obtain a refund.

If your travel is affected, you may contact Air Canada Reservations (1-888-247-2262) to change your flight. If you purchased your ticket with Aeroplan or Air Canada Vacations, please contact them directly.

California Wildfires

Update: October 17, 2017

Air Canada has updated its goodwill policy for customers whose itinerary includes a flight impacted by the wildfires in Northern California.

If your travel is affected, you may contact Air Canada Reservations (1-888-247-2262) to change your flight to another date free of charge. Details and the airports impacted are available below.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Affected Airport Ticket issued no later than Original travel date Rebook free of charge

San Francisco (SFO)
Sonoma County (STS)
San Jose (SJC)
Eureka/Arcata (ACV)

October 11, 2017

October 11 to October 26, 2017

Until November 8, 2017

October 6, 2017

Air Canada has updated its goodwill policy for customers whose itinerary includes a flight impacted by the path of the tropical storm.

If your travel is affected, you may contact Air Canada Reservations (1-888-247-2262) to change your flight to another date free of charge. Details and the airports impacted are available below.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and October 21, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

 

Affected Airport Ticket issued no later than Original travel date Rebook free of charge

Cancún (CUN)

October 5, 2017

October 6 and 7, 2017

Until October 21, 2017

New Orleans (MSY)

October 6, 2017 October 6 to October 9, 2017 Until October 21, 2017

Barcelona General Strike

October 4, 2017

In response to the announced General Strike at Barcelona Airport (BCN), Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than October 4, 2017 for travel to, from or via that airport between October 2nd and October 13th, 2017.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and December 2, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

 

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and December 2nd, 2017. However, any fare difference will apply.

Barcelona General Strike

October 2, 2017

In response to the announced General Strike at Barcelona Airport (BCN), Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than October 2, 2017 for travel to, from or via that airport between October 2 - 3, 2017.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and October 9, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and October 9, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan , or Air Canada Vacations, please contact them directly.

Beginning October 1st, Air Canada will serve a selection of Freshii’s nutritious and crave-worthy offerings on flights featuring Air Canada Bistro.

Freshii will be energizing Air Canada customers throughout their journey with delicious menu items like the warm Pangoa Bowl and Fiesta Wrap for lunch or dinner, and Avocado Smash Box for an energy-packed breakfast. See the full Air Canada Bistro menu.

Incident in Las Vegas

October 2, 2017

Because of the tragic events in Las Vegas, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than October 1, 2017 and whose itinerary includes a flight to, from or via McCarran International Airport (LAS) between October 2 and October 9, 2017.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and October 23, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and October 23, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan , or Air Canada Vacations, please contact them directly.

Changes to checked baggage policy

September 25, 2017

Air Canada is revising the checked baggage policy that applies to Star Alliance Gold and Silver members for tickets issued on or after September 25, 2017.

Star Alliance Gold Members

You may check one extra bag free of charge, over and above the number of bags allowed by the fare type purchased. The maximum weight for each bag is as follows:

  • Premium Economy / Economy Class: 23 kg / 50 lb
  • Business Class: 32 kg / 70 lb

Star Alliance Silver Members

Your checked baggage allowance (i.e. number of bags and maximum weight of each bag) will be equivalent to that of the fare type purchased.

If you are an Altitude member, your checked baggage allowance remains unchanged. The priority baggage services offered to Altitude, Star Alliance Gold and other eligible guests are also unaffected.

We invite you to view our complete checked baggage policy for exceptions and other important information.

Avianca Pilots Strike

September 21, 2017

In response to a strike by Avianca pilots, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than September 20, 2017 and whose itinerary includes a connecting flight with Avianca between now and September 27, 2017.

If your travel is affected, you may contact  Air Canada Reservations to change your flight, free of charge, to another date between now and October 31, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Earthquake in Mexico

September 20, 2017

In response to yesterday’s earthquake in Central Mexico, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than September 19, 2017 and whose itinerary includes a flight to, from or via Mexico City International Airport (MEX) between now and September 26, 2017.

If your travel is affected, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and October 12, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Hurricane Maria

October 20, 2017

Air Canada has extended its goodwill policy following hurricane Maria to allow customers travelling to, from or via San Juan (SJU), Puerto Rico to request a full refund.

Please refer to the updated table below for details.

September 27, 2017

Due to extensive damage to airport infrastructures in St. Maarten, Turks and Caicos and San Juan, Puerto Rico, Air Canada has extended its goodwill policy following Hurricane Maria to include customers scheduled to fly to or from those affected areas.

Please refer to the updated table below for details.

September 18, 2017

On Tuesday, Sept 19, Air Canada is operating 5 flights including larger aircraft to bring customers home early from the affected areas in advance of Hurricane Maria, including from Puerto Plata, Punta Cana and Samana.

In response to Hurricane Maria, Air Canada has implemented a goodwill policy for customers whose itinerary includes a flight impacted by the path of the hurricane.

If your travel is affected, you may contact Air Canada Reservations (1-888-247-2262) to change your flight to another date free of charge. Details and a list of airports impacted are available below.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

 

Affected Airport Ticket issued no later than Original travel date Rebook free of charge

St. Maarten (SXM)
Turks and Caicos (PLS)
San Juan, Puerto Rico (SJU)*

September 17, 2017

Between September 17 and April 2, 2018

Until June 21, 2018

Antigua (ANU),
Bridgetown (BGI),
Fort-de-France (FDF),
Pointe-à-Pitre (PTP),
St. Lucia (UVF)
Port-au-Prince (PAP)

September 17, 2017

Between September 17 and September 20, 2017

Until October 12, 2017

Samana (AZS),
Puerto Plata (POP),
Punta Cana (PUJ)

September 17, 2017

Between September 17 and September 24, 2017

Until October 12, 2017

 

*Customers travelling to, from or via San Juan, Puerto Rico also have the option of requesting a full refund.

Update: resumption of service to Turks and Caicos

September 27, 2017

Air Canada is planning to resume service as follows:

Toronto to Turks and Caicos – starting Nov. 1 with flights three times weekly on Wed/Sat/Sun ramping up to daily flights beginning Dec. 16.

Montreal to Turks and Caicos – starting Dec. 15 with flights twice weekly on Fri/Sat.

Flights and schedules are subject to change. Customers may also contact Air Canada Reservations for more information and assistance.

If you purchased your ticket with Air Canada Vacations or with Aeroplan, please contact them directly for assistance.

Air Canada had temporarily withdrawn service to Turks and Caicos following the devastating impact of Hurricane Irma.

Hurricane Irma

Update – September 11, 2017

Caribbean:
Following the passage of Hurricane Irma in the Caribbean and Florida, Air Canada and Air Canada Rouge have resumed all scheduled service to the Caribbean including Havana, Cuba. Other destinations in Cuba remain cancelled with plans to resume services to Holguin and Varadero, Cuba in the coming days, subject to the safety and security of airports and infrastructure.

Flights have resumed to the Dominican Republic and Guadeloupe since Saturday September 9, and to Martinique, Haiti, Jamaica and Turks and Caicos since Sunday September 10th. Other flights that were disrupted in the Caribbean will resume as regularly scheduled.

Florida :
Preparations are underway to resume flights to Florida airports Wednesday September 13. Further updates will be provided as airports re-open and ground and airport services prepare to resume operations.

We are working closely with our airport and ground service partners and are committed to getting our customers on their way as soon as possible by adding capacity, including operating extra flights and larger aircraft, once it is safe to do so.

When operations begin to resume, we will provide updates on revised schedules including additional capacity as it becomes available.

For people in Florida, information on Hurricane Irma and related public services that are available can be found at: http://www.floridadisaster.org/info/ (External site which may not meet accessibility guidelines).

Our thoughts are with everyone affected by Hurricane Irma.

In response to Hurricane Irma:
Since Tuesday September 5, Air Canada has operated a total of 30 additional flights, as well as larger aircraft with more seats, to bring over 7,000 customers home early from the affected areas including Antigua, Cuba, Turks and Caicos, Haiti, Dominican Republic and Florida.


Update – September 15, 2017

Travel Update for Customers Impacted by Hurricane Irma

In response to Hurricane Irma, Air Canada has implemented a goodwill policy for customers whose itinerary includes a flight impacted by the path of the hurricane.

If your travel is affected, you may contact Air Canada Reservations to change your flight to another date free of charge. If you purchased your ticket with Air Canada Vacations, please contact them directly. Details and a list of airports impacted are available below.

Air Canada has operated additional flights out of the Dominican Republic (Puerto Plata, Punta Cana, Samana), Florida (Fort Lauderdale, Miami and Orlando), Cuba (Varadero, Holguin, Havana and Cayo Coco), and larger aircraft with more seats for flights from Havana and Nassau.

Air Canada has also operated extra flights to immediately affected areas, such as Antigua and Providenciales, to bring all customers home early.

Air Canada is reviewing capacity requirements and working with Air Canada Vacations to ensure we have sufficient capacity to bring our customers home safely.

Air Canada will continue to monitor the situation closely and will communicate further changes as necessary.

 

Affected Airport Ticket issued no later than Original travel date Rebook free of charge

Antigua (ANU)
Havana (HAV), Cuba

September 4, 2017

Between September 4 and September 20, 2017

Until October 27, 2017

Providenciales (PLS), Turks and Caicos 

September 4, 2017 Between September 4 and December 15, 2017 Within the validity period of your ticket
Any airport in Florida September 7, 2017 Between September 7 and September 20, 2017  Until October 27, 2017
Atlanta (ATL)
Savannah (SAV)
Charlotte (CLT)
Raleigh Durham (RDU) 
September 7, 2017 Between September 7 and September 17, 2017 Until October 16, 2017

Hurricane Katia - Mexico

September 7, 2017

Because of Hurricane Katia which is approaching Mexico, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than September 7, 2017 and whose itinerary includes a flight to, from or via Benito Juárez International Airport (MEX) between September 7 and September 10, 2017.

If your travel is affected, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and September 21, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Bogota road closure

September 6, 2017

Please note, in preparation to Pope Francis’ visit to Bogota, vehicular access to the El Dorado International Airport (BOG) via El Dorado Avenue will be closed from 1pm to 7pm on September 6, 2017.

We therefore encourage passengers travelling from this airport to arrive well in advance to check in and go through the security screening process before their flight.

Mumbai Flooding

August 30, 2017

As a result of heavy rains and flooding in Mumbai, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than August 30, 2017 and whose itinerary includes a flight from Chhatrapati Shivaji International Airport (BOM) between August 31 and September 1, 2017.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and October 1, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Hurricane Harvey

August 30, 2017

As a result of Hurricane Harvey currently impacting areas in Texas and Louisiana, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than August 29, 2017, travelling to, from or via Houston George Bush Intercontinental Airport (IAH), between August 26 and September 12, 2017, and for customers travelling to, from or via Austin-Bergstrom International Airport (AUS), San Antonio International Airport (SAT) or Louis Armstrong New Orleans International Airport (MSY), between August 26 and September 5, 2017.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight to another date or may also choose an alternate destination, free of charge, subject to availability in the cabin you originally purchased and provided you are travelling within the below dates. Otherwise, any fare difference will apply:

  • You may change your flight between now and November 15, 2017, if you are travelling to, from or via Houston Airport (IAH).
  • You may change your flight between now and September 20, 2017, if you are travelling to, from or via Austin Airport (AUS), San Antonio Airport (SAT) or New Orleans Airport (MSY).

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

LaGuardia Airport Construction

August 25, 2017

Because of the airport redevelopment project that is currently underway at LaGuardia Airport (LGA), terminal roadways are more congested than normal. 

We therefore encourage customers travelling from LaGuardia Airport (LGA) to allow for extra travel time so as to arrive at the airport early enough to check in and go through the security screening process before their flight.

Find out more

Brussels Airport Baggage Handlers Strike

August 22, 2017

Please be advised that the baggage handlers at Brussels Airport (BRU) have launched a strike on Tuesday August 22.

Flights are scheduled to depart on time, however checked baggage may not be delivered on arrival or loaded on board at departure.

As a result, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than August 22, 2017 for travel to, from or via that airport between August 22 - 23, 2017.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and August 29, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and August 29, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Portuguese Immigration and Borders Service Industrial Action – August 24 - 25

August 18, 2017

Please be advised that the Portuguese Immigration and Borders Service (SEF) are planning a strike action from August 24 to 25, 2017.

Passengers travelling to, from or via the Lisbon Portela Airport (LIS) and needing to go through immigration may experience a delay of about 3 – 4 hours. Customers are advised to arrive at the airport well in advance of their flight to allow for the extra time required to check in and go through the security screening process.

Incident in Barcelona

August 18, 2017

Following yesterday’s attacks in Barcelona, customers wishing to keep their original travel plans are being asked to arrive at the airport well in advance of their flight to allow for the additional security screening measures that have been implemented.


August 17, 2017

As a result of the tragic events in Barcelona, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than August 17, 2017 and whose itinerary includes a flight to, from or via Barcelona Airport (BCN) between August 17 and 21, 2017.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and September 11, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and September 11, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

BC Wildfires

Update – September 19, 2017

Due to ongoing Forest Fires affecting British Columbia’s interior, we understand that you may want to make alternate travel arrangements. If you already have a ticket with Air Canada for travel to/from affected areas, for travel until September 28, 2017, you may change your flight without paying a change fee. Please contact Air Canada Reservations (1-888-247-2262) for more details and assistance.

If you do not have a ticket and are seeking to fly from Kamloops, Kelowna, Penticton, Prince George, Williams Lake and Cranbrook as a result of the state of emergency, Air Canada is providing an additional 25% discount from these communities to help facilitate travel to any destination in North America. Customers can book on aircanada.com using the promotion code A3VRZAR1, or can call Air Canada Reservations (1-888-247-2262) for further assistance.

Transport Canada has temporarily waived the requirement to present government-issued ID for displaced or evacuated passengers departing from these affected areas on domestic flights. Customers who have been displaced or evacuated as a result of the BC wildfires and who are travelling on a domestic flight, and who do not have government-issued identification are requested to advise our airport agents at check-in.

We’re monitoring this situation very closely and our thoughts are with everyone affected.

Changes to checked baggage policy - Mexico

April 3, 2017

Air Canada is revising its checked baggage policy for tickets issued on or after April 1, 2017 for customers with an Economy Class ticket as follows:

  • Check one bag for $25 CAD/USD (per direction) and a second bag for $35 CAD/USD (per direction) when you travel between Canada/the United States and Mexico.

We invite you to view our complete checked baggage policy for exceptions and other important details.

Travelling from Calgary Airport?

March 8, 2017

Starting March 8th, 2017, Air Canada check-in for all domestic flights departing from Calgary International Airport will be relocated to counters easily accessible upon entering the terminal via doors 6 and 7.  Priority check-in can be accessed via door 7. 

The relocation will be temporary as the Calgary Airport Authority and Air Canada work to refurbish the existing check-in area.

November 9, 2017

Because of the Government of Canada’s travel advisory regarding travel to Lebanon, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than November 9, 2017 and whose itinerary includes a flight to, from or via an airport in Lebanon between November 9 and November 30, 2017.

If your travel is affected, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and December 15, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and December 15, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

October 26, 2017

 

Starting November 1st, 2017, cash payments will no longer be accepted at Air Canada counters located at Ottawa’s Macdonald-Cartier International Airport (YOW). Customers will have the option of paying tickets as well as baggage and other fees with any major credit or debit card.

Prepaid MasterCard credit cards are also available for purchase at ReadySTATION™ kiosks located at the airport. If you do choose this option, please make sure to keep your prepaid credit card (even if its value has reached zero) until all travel associated with the card has been completed. This is because, in the event of a refund, the amount will be returned to your original form of payment.

Typhoon Lan - Japan

October 19, 2017

Because of Typhoon Lan which is approaching Japan, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than October 19, 2017 and whose itinerary includes a flight to, from or via an airport in Japan between October 20 and October 24, 2017.

If your travel is affected, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and November 7, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and November 7, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

September 29, 2017

On September 25th, our new International Maple Leaf Lounge at Vancouver International Airport opened its doors.

Conveniently located directly opposite the priority security lanes for international departures, the newly expanded lounge is a serene, stylish oasis where eligible customers can re-energize or unwind before their flight. It offers an inspiring, contemporary environment that celebrates Canadian design, artistry and craftsmanship against the backdrop of sweeping views and surrounding mountains.

Amenities include:

  • Spa-inspired shower rooms with rain shower heads
  • A quiet zone with reclining lounge seating
  • A VIP room
  • A business zone equipped with flat-screen desktop computers and RICOH colour printing and scanning
  • A bistro dining area includes banquette seating and community tables. The food area offers hot and cold options along with a chef’s station for individually prepared dishes.
  • A Samsung TV Zone
  • Wi-fi available throughout the lounge and power outlets with USB conveniently located in all areas.

Find out more about all our Air Canada Maple Leaf Lounges

Erbil Int. Airport – Possible Closure

September 27, 2017

Because of the possible closure of Erbil International Airport, Air Canada has implemented a goodwill policy for customers who wish to make voluntary changes to their itinerary.

The policy applies to customers:

  • Who purchased an Air Canada ticket no later than September 27, 2017 for travel between September 27 and October 27, 2017
  • Whose itinerary includes a flight to, from or via Erbil International Airport (EBL)

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and March 31, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

July 27, 2017

Because of a labour issue at Barcelona Airport (BCN) which is affecting security screening operations, customers travelling from that airport are advised to arrive at the airport well in advance of their flight to allow for the extra time required to check in and go through the security screening process.

July 14, 2017

Due to security measures implemented by the U.S. Department of Homeland Security (DHS), you are encouraged to arrive at the airport at least two hours before your scheduled departure when flying to the U.S. to allow for additional screening time. Heightened security measures have been introduced by DHS that require enhanced screening of personal electronic devices such as tablets and laptops. All personal electronic devices larger than a smartphone will need to be easily accessible and have all cases, cover and/or packaging removed. To learn more about the enhanced U.S. security measures, please visit the Department of Homeland SecurityOpens in New Windowwebsite.

June 27, 2017

Effective June 27, 2017, citizens of Antigua and Barbuda require a paper visa to travel to or transit through Canada.

Any existing electronic travel authorization (eTA) issued to Antigua and Barbuda passport holders will no longer be valid, and these travellers will not be able to use their eTA to travel to Canada.

Visit Immigration, Refugees and Citizenship CanadaOpens in New Window for more information.

June 26, 2017

You may already know that select Air Canada flights within North America have Wi-Fi, which means you can stay connected in the air using any Wi-Fi enabled device, including your smartphone.

But did you know that you can now purchase Gogo® Wi-Fi before your next Wi-Fi-enabled Air Canada flight and enjoy quick and easy sign-in and savings*?

And we’ve made sure there’s a pass or plan that’s right for you:

Air Canada 1-Hour Pass

1 hour of Internet access for $6.50 CAD

See details Opens in New Window

Air Canada 1-Way Pass

Internet access for the duration of your 1-way flight

See details Opens in New Window

Air Canada Plan

Monthly access on Gogo-equipped flights within North America

See details Opens in New Window

 

Find out more about inflight Wi-Fi and you’ll see just how easy it is to stay connected in the sky.

*Versus in-air pricing.

June 22, 2017

We're excited to announce that Premium Economy Class and all the great perks that come with it are now available for some flights within North America.

You have the option to purchase Premium Economy for travel on or after July 1st, 2017 on select Boeing and Airbus aircraft*. And when you do, you'll enjoy:

  • Priority check-in, baggage handling and boarding
  • An increased baggage allowance compared to Economy Class
  • A larger seat with more recline and extra legroom
  • Premium meal service on longer flights and snacks on shorter flights
  • Bar service, including alcoholic and non-alcoholic beverages

Just a few of the many reasons that make travel in Premium Economy an experience you won't want to pass up.

Preferred Seats
If you're travelling on or after July 1st, 2017 and you purchased a Preferred seat which is being converted to a seat in the Premium Economy cabin (rows 12 through 14), you have been rebooked free of charge in the Premium Economy cabin, where you'll enjoy all the services and amenities associated with Premium Economy in North America.  You can see or change your new seat assignment by going to the My Bookings tab on the homepage.

* Premium Economy is available on the following aircraft: Boeing 777-300ER (77W), Boeing 777-200LR (77L), Boeing 787-9 (789), Boeing 787-8 (788), Airbus A330-300 (333).

June 1st, 2017

Starting this month, we're expanding our in-flight entertainment lineup with new programming that showcases what you really want to watch. For starters, we're introducing:

  • Improved movie categories
  • Premium TV channels like HBO and Viceland
  • Themed film series*

And when you add a greater selection of new releases and hit movies, world films* and TV shows, and complete seasons of top TV to the mix, you've got a sure-fire recipe for great entertainment.
See what's coming to a flight near you.

* On certain flights

May 25, 2017

Because of the events in Manchester, England, Air Canada has implemented a goodwill policy for customers who wish to make voluntary changes to their itinerary.

The policy applies to customers:

  • Who purchased an Air Canada ticket no later than May 23, 2017 for travel between May 24 and June 2, 2017
  • Whose itinerary includes a flight to, from or via Manchester International Airport (MAN)

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and June 30, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Effective May 17th, 2017 Air Canada flights out of Los Angeles International Airport (LAX) will be relocating to Terminal 6 (from Terminal 2*).

The Air Canada check-in area will be conveniently located immediately upon entering Terminal 6 at the departures level.

We invite you to print your boarding pass at one of the 14 self-service check-in kiosks before proceeding to one of the baggage drop-off counters to deposit any checked bags. From there, head to the expanded security screening area, then onward to your gate.

At Terminal 6, regularly scheduled Air Canada flights will depart from gates 68A, 68B and 69B

Priority Services

Eligible customers will have access to three dedicated priority check-in counters, as well as TSA Pre-Check and Priority Security. More about our priority services.

Maple Leaf Lounge

A state-of-the-art Air Canada Maple Leaf Lounge will also be opening its doors on the mezzanine level of Terminal 6 on May 17, 2017. There, as with all our Maple Leaf Lounges, eligible customers can relax and re-energize in luxury prior to boarding their flight.

* Should you arrive at the wrong terminal, airport ambassadors wearing lime green vests will be on hand to direct you to lime green shuttle buses which will escort customers to Terminal 6.

May 11, 2017

Please be advised that security guards at airports in Portugal are planning strike action from May 13 to May 17, 2017.

As the walk-out may cause delays, travellers are advised to allow for the extra time it may take to go through security control and to check in baggage.

May 11, 2017

Please be advised that security guards at airports in Portugal are planning strike action from May 13 to May 17, 2017.

As the walk-out may cause delays, travellers are advised to allow for the extra time it may take to go through security control and to check in baggage.

May 9, 2017

Air Canada is advising customers that Toronto Pearson International Airport’s runway construction is resulting in some cancelled and delayed flights to and from Toronto. Customers should check online at www.aircanada.com for Travel Alerts and to confirm that their flight is operating using the Flight Status online tool, before going to the airport.

 A flexible rebooking policy has been implemented to allow customers with short connection times at Toronto to change and rebook their flights online to enable a longer connection time at no cost.

 We’re committed to getting our customers to their destinations safely and quickly, and whenever possible, operating larger aircraft than originally scheduled. We thank customers for their patience.

 The Greater Toronto Airports Authority’s (GTAA) on-going runway construction project is affecting all carriers. To meet the GTAA’s restriction on the number of flights taking off and landing at Toronto Pearson during this period which can be further compounded by adverse weather and winds limiting runway availability, some flights have been cancelled and delayed to and from Toronto. Please refer to the GTAA and their website for more information on the status of their operations and on-going runway construction: https://www.torontopearson.com/updates/#

 Customers travelling should take the following steps:

 Before your flight

If your flight is cancelled

  • Use our Self-Service Rebooking Tool to make alternate arrangements using your booking reference number and passenger name. Call Centres are also available, however, wait-times may be long during adverse weather.

Please be patient

  • We are committed to getting customers on their way as soon as possible and if required, we will add extra capacity when aircraft and crew are available.
  • If a suitable flight is not immediately available, please check back frequently because our schedule may change and capacity may be added.

May 8, 2017

As a result of flooding in areas of Montreal and Ottawa, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than May 8, 2017 and whose itinerary includes a flight to, from Trudeau, Montreal Airport (YUL) or Ottawa Intl. (YOW) between 08-11May, 2017.

If you are scheduled to travel on the affected dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and May 18, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and May 18, 2017. However, any fare difference will apply.
If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Because of the general strike that is planned for São Paulo, Brazil on April 28th, 2016, Air Canada has implemented a goodwill policy for customers who wish to make voluntary changes to their itinerary.

The policy applies to customers:

  • Who purchased an Air Canada ticket no later than April 27, 2017 for travel between April 26 and April 28, 2017
  • Whose itinerary includes a flight to, from or via Guarulhos International Airport (GRU)

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and May 5, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Update - April 19, 2017


Primary Inspection Kiosks are now also available at Vancouver International Airport (YVR).

And remember that the CanBorder - eDeclaration mobile app lets you create and save traveller profiles, answer questions in advance and create a quick response (QR) code that you can then scan at a Primary Inspection Kiosk upon arrival in Ottawa and now Vancouver airports.

March 23, 2017

This week, the Canada Border Services Agency (CBSA) introduced Primary Inspection Kiosks at the Ottawa Macdonald-Cartier International Airport (YOW), with other airports to follow later this year.

The kiosks allow you to verify your travel documents, complete an on-screen declaration, and confirm your identity using facial authentication (involving only a one-to-one photo comparison at the kiosk with your passport).

And you can save even more time by completing your declaration in advance using the CanBorder - eDeclaration mobile app, which will give you a quick response (QR) code to scan at a kiosk upon arrival. 

More about Primary Inspection Kiosks.

April 3, 2017

If you’re travelling on a flight departing from or arriving at Toronto Pearson International Airport (YYZ), please note that you may experience delays due to partial runway closures arising from construction work undertaken by the Greater Toronto Airports Authority. The work is expected to be completed by May 16, 2017. Before going to the airport, please make sure to check the status of your flight. We apologize for any inconvenience and appreciate our customers’ patience.

Find out more about partial runway closures at Toronto PearsonOpens in New Window.

March 28, 2017

Looking for an aisle seat, one next to a window or a little more space to stretch your legs? Or maybe you and your travel companion want to make sure you're seated together.

You can select your standard seat free of charge at check-in. But if you want to secure the seat that best suits your needs, you can always choose it in advance, free or for a fee.

You can complete your advance standard seat selection free of charge, regardless of your itinerary:

  • when you travel in Business Class
  • when you purchase a Premium Economy, Latitude or Flex fare
  • if you're an Altitude Super Elite 100K member

When you purchase a Tango fare, you can also select your standard seat in advance. A fee will apply when you travel with Air Canada:

  •  
    • within Canada
    • between Canada and the U.S.
    • to, from or via one of these countries

For all other itineraries, your advance seat selection is free.

Preferred seats

Looking for a little more legroom? Preferred seats are a great option. In many cases, these seats are at the front of the aircraft, meaning you get to deplane much faster upon arrival. And you can board with zone 3, at the very start of general boarding

Travel with young children

Are you travelling with young children? No worries. Our intent is to always seat children with a parent or guardian. For this reason, we offer complimentary seat assignment for parents/guardians and children under the age of 12 who are travelling together. Find out more

Fees apply to flights operated by Air Canada, Air Canada Rouge or an Air Canada Express carrier.

March 17, 2017

As a result of flooding in areas of Peru, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than March 17, 2017 and whose itinerary includes a flight to, from or via Jorge Chávez International Airport (LIM) on March 17 or 18, 2017.

If you are scheduled to travel on the affected dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and April 1, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and April 1, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Berlin Airport Strike

March 9, 2017

As a result of the industrial action planned for Berlin airports, Air Canada has implemented a policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than March 9, 2017 for travel between March 9 and March 11, 2017
  • Whose itinerary includes a flight to, from or via Tegel Airport (TXL) or Schönefeld Airport (SXF)

If you are affected by this policy, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 20, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply. It is also possible to request a refund or credit towards future travel.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Nationals of Iran, Libya, Somalia, Sudan, Syria and Yemen

March 7, 2016

Effective March 16, 2017, new travel document requirements for travel to the U.S. will apply to nationals from the following countries*:

  • Iran
  • Libya
  • Somalia
  • Sudan
  • Syria
  • Yemen

If you are a national from one of the six countries listed above and plan on travelling to the United States, it is your responsibility to ensure that you have all the travel documents necessary to enter the country.

For more information, visit the U.S. Customs and Border Protection website.

* Iraq, which was part of the travel document policy issued on January 27th, 2017, is not included in this latest announcement.

French Air Traffic Controllers Industrial Action

March 6, 2017

As a result of the French air traffic controllers’ industrial action, Air Canada has implemented a policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than March 5, 2017 for travel between March 5 and March 10, 2017
  • Whose itinerary includes one of the following airports: Charles-de-Gaulle (CDG), Lyon (LYS), Madrid (MAD) or Barcelona (BCN)

If you are affected by this policy, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 20, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply. It is also possible to request a refund or credit towards future travel.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

New U.S. Entry Restrictions

January 28, 2017

Like other carriers, we are required to ensure passengers have all the travel documents necessary to enter in, or transit through, each country they are travelling to. As a result of new United States entry restrictions for specific passport holders, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than January 29, 2017 for travel to or via the United States effective immediately, and who are holders of a passport from one of the following countries:

  • Iran
  • Iraq
  • Libya
  • Somalia
  • Sudan
  • Syria
  • Yemen

If you are affected by this policy, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 20, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply. It is also possible to request a refund or credit towards future travel.

If you purchased your ticket with AeroplanOpens in New Window, or Air Canada VacationsOpens in New Window, please contact them directly.

China Transit Program - Nagoya and Osaka New Approved Airports

January 23, 2017

Effective February 1st, 2017, Nagoya and Osaka will be added to the list of approved airports from which nationals of the People’s Republic of China must travel to participate in the China Transit ProgramOpens in New Window (CTP), thus bringing to 9 the number of eligible airports from which Air Canada flies:

  • Beijing
  • Hong Kong
  • Nagoya
  • Osaka
  • Seoul Incheon
  • Shanghai
  • Taipei
  • Tokyo Narita
  • Tokyo Haneda

Visit the Government of Canada website for a complete list of eligible points of embarkationOpens in New Window.

Because Air Canada is an approved air carrier, its customers who are citizens of the People’s Republic of China can now travel to or from the U.S. without obtaining a Canadian temporary resident visa - provided they meet certain conditionsOpens in New Window  - when transiting through one of these three Canadian airports:

  • Toronto Pearson International Airport (Terminal 1)
  • Vancouver International Airport
  • Calgary International Airport

Air Canada is also an approved air carrier participating in the Canadian government's Transit without Visa (TWOV) program.

Learn more about transiting through Canada without a visa.Opens in New Window

New Rules for French Minors Travelling Unaccompanied

January 10, 2017

Effective January 15, 2017, all minors (under age 18) who are French citizens or residents of France (or of French territories such as Guadeloupe and Martinique) and who are travelling unaccompanied out of France must present an authorization to exit the country (autorisation de sortie du territoire) at the exit border controls in France.

The original form (no photocopies), must be presented along with the minor’s identity document and the identity document of the parent who signed the form.

Download the authorization to exit the countryOpens in New Window form.

Incident in Fort Lauderdale

January 7, 2017

Following the closure of Fort Lauderdale Airport Terminal 2 due to the tragic events of January 6th, Air Canada is working with airport authorities to resume flights as soon as possible, with the first departures from Fort Lauderdale expected the evening of Saturday January 7th. 

Air Canada is working to rebook passengers on flights as they resume and thanks customers for their patience as the situation evolves. To assist customers get to their destination as soon as possible, Air Canada plans to operate additional flights and larger aircraft to and from Miami International Airport, and will be in contact with customers with any new booking information. 

Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than January 6, 2017 for travel to, from or via that airport until January 9, 2017.

If you are scheduled to travel on the affected dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 16, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan , or Air Canada Vacations, please contact them directly.

 

Volcano in Costa Rica

January 4, 2017

As a result of the volcanic eruption that could potentially affect flights to San José, Costa Rica, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than January 4, 2017 and whose itinerary includes a flight to, from or via Juan Santamaría International Airport (SJO) in San José, Costa Rica between January 4th and 11th, 2017.

If you are scheduled to travel on the affected dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 31, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan,Opens in New Window or Air Canada Vacations,Opens in New Window please contact them directly.

Zika virus

January 4, 2017

As a result of the Zika virus that could potentially pose a risk to pregnant women travelling to affected areas, Air Canada has implemented a goodwill policy that applies to women (and their travel companions) who:

  • have obtained a note from a health care professional, and
  • who were originally scheduled to travel to an area affected by the Zika virus (as listed on the CDC website) on a flight operated by Air Canada with an Air Canada ticket*

If you are affected by this situation, you may contact Air Canada Reservations if you have questions about your reservation.

If you purchased your ticket with Aeroplan  or Air Canada Vacations, please contact them directly.

Questions or concerns regarding the Zika virus

Should you have any questions or concerns about the Zika virus, please contact your doctor. You can also get more information and updates by consulting the following websites:

* Air Canada ticket numbers start with 014

Electronic Visa Update System for Chinese Nationals

January 1, 2017

U.S. Customs and Border Protection (CBP) has announced that, beginning on November 29, 2016, nationals of the People’s Republic of China with a 10-year B1/B2, B1 or B2 (visitor) visa will be required to have a valid Electronic Visa Update System (EVUS)Opens in New Windowenrollment when travelling to the United States.

CBP will not collect a fee for an EVUS enrollment at this time, but anticipates that an EVUS enrollment fee will eventually be implemented. Until the fee is implemented, you can complete your EVUS enrollmentOpens in New Windowwithout charge.  

Your EVUS enrollment is valid for two years or until you obtain a new passport or visa, whichever comes first. You must update your visa information at least every two years, or upon obtaining a new passport, or you will not be able to use your 10-year visa.

View Frequently Asked QuestionsOpens in New Windowrelated to EVUS.

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