National Strike in France - March 20
March 20, 2018
In response to a national strike in France, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than March 20, 2018 for travel to or from an airport in France between March 21st and 23rd, 2018.
If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and March 28th, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
Travelling from Washington, D.C.? - March 12
March 12, 2018
Construction at Reagan National Airport (DCA) is expected to cause traffic delays on airport roadways as work crews close lanes in front of Terminal B/C. Passengers should be mindful of changes to pick-up locations and allow extra travel time.
To avoid delays, people who normally drive to the airport should consider using Metrorail instead. The Reagan National Airport Metrorail station is a 10 minutes walk or shuttle bus ride to Terminal A (Gates 1-9) where Air Canada counters are located.
Alternatively, drivers should consider using terminal garages for pick-up or drop-off since they are outside the construction zone.
Visit the Reagan National website for the latest updates.
Air France Personnel Strike - February 21
February 21, 2018
In response to a strike by Air France personnel, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than February 21, 2018 and who connect to/from Air France on February 22th, 2018.
If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and February 26th, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
Introducing Economy Basic - February 20
February 20, 2018
Introducing Economy Basic, our new lowest fare that offers customers another great travel option at a competitive price.
Available on select flights within Canada, Economy Basic offers all the comfort and amenities of our Economy Class cabin, but with a few important restrictions that you’ll want to review to make sure the fare meets your specific travel needs.
Find out more about Economy Basic.
You are travelling from Lyon (Lys) - February 19
February 19, 2018
Due to extra security checks in Lyon airport, passengers can expect longer waiting times, particularly during peak travel times such as the winter holidays and at weekends. At these peak travel times, we advise passengers to arrive at the airport 2 and a half hours prior to the departure of their flight.
Potential labour disruption at Lisbon Airport – December 22
December 22, 2017
Due to potential labour disruptions at Lisbon International Airport (LIS) between December 24, 2017 and December 26, 2017, customers travelling to, from, or via this airport are encouraged to allow for extra travel time so as to arrive at the airport early enough to check in and go through the security screening process before their flight.
Montreal Road Closures – December 9
Due to multiple road closures in Montreal this weekend, passengers travelling to and from Montréal–Pierre Elliott Trudeau International Airport (YUL) are encouraged to allow for extra travel time so as to arrive at the airport early enough to check in and go through the security screening process before their flight.
Los Angeles Wildfires – December 11
December 11, 2017
In response to wildfires in and around Los Angeles, Air Canada has extended its policy for customers who purchased an Air Canada ticket no later than December 6, 2017 for travel to or from Los Angeles Airport (LAX) between December 7 and December 14, 2017.
If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and December 21, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and December 21, 2017. However, any fare difference will apply.
Changes to sports equipment policy - November 14
November 14, 2017
Effective November 14, 2017, Air Canada is updating its policy for customers travelling with surfboards, paddleboards, kiteboards, wakeboards and wave skis as follows.
- In addition to any applicable additional checked baggage charges, these boards are subject to a handling charge of $100.00 - $118.00* CAD/USD for carriage on Air Canada and Air Canada Rouge flights, as well as on Air Canada Express flights operated by Jazz, Sky Regional, Air Georgian and Exploits Valley Air.
- The handling charge applies per board to one-way flights and for each way of travel on round-trip and multi-segment flight.
More on our sports equipment policy.
* Fees are inclusive of the minimum (0%) to the maximum (18%) tax which may apply, based on your itinerary.
Montréal Int. Airport – Runway Construction - October 30
October 30, 2017
Please be advised that runway construction at Montréal–Pierre Elliott Trudeau International Airport (YUL) is resulting in some cancelled and delayed flights to and from Montréal.
If you are travelling to, from or via Montréal from now until November 3, 2017, and your itinerary includes a short connection time in Montréal, please note that you can access our Delayed and Cancelled Flight Service to change and rebook your flight at no cost to enable a longer connection time. You can also contact Air Canada Reservations to make the necessary changes.
We’re committed to getting you to your destination safely and quickly, and whenever possible, operating larger aircraft than originally scheduled. We thank you for your patience.
California Wildfires - October 12
Update: October 17, 2017
Air Canada has updated its goodwill policy for customers whose itinerary includes a flight impacted by the wildfires in Northern California.
If your travel is affected, you may contact Air Canada Reservations (1-888-247-2262) to change your flight to another date free of charge. Details and the airports impacted are available below.
If you purchased your ticket with AeroplanExternal site which may not meet accessibility guidelines. External site which may not meet accessibility guidelines., or Air Canada Vacations, please contact them directly.
|Affected Airport||Ticket issued no later than||Original travel date||Rebook free of charge|
San Francisco (SFO)
October 11, 2017
October 11 to October 26, 2017
Until November 8, 2017
Barcelona General Strike - October 4
Barcelona General Strike
October 4, 2017
In response to the announced General Strike at Barcelona Airport (BCN), Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than October 4, 2017 for travel to, from or via that airport between October 2nd and October 13th, 2017.
If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and December 2, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and December 2nd, 2017. However, any fare difference will apply.
October 2, 2017
In response to the announced General Strike at Barcelona Airport (BCN), Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than October 2, 2017 for travel to, from or via that airport between October 2 - 3, 2017.
If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and October 9, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and October 9, 2017. However, any fare difference will apply.
New! Freshii Joins Air Canada Bistro - October 2
Beginning October 1st, Air Canada will serve a selection of Freshii’s nutritious and crave-worthy offerings on flights featuring Air Canada Bistro.
Freshii will be energizing Air Canada customers throughout their journey with delicious menu items like the warm Pangoa Bowl and Fiesta Wrap for lunch or dinner, and Avocado Smash Box for an energy-packed breakfast. See the full Air Canada Bistro menu.
Changes to checked baggage policy - September 25
Changes to checked baggage policy
September 25, 2017
Air Canada is revising the checked baggage policy that applies to Star Alliance Gold and Silver members for tickets issued on or after September 25, 2017.
Star Alliance Gold Members
You may check one extra bag free of charge, over and above the number of bags allowed by the fare type purchased. The maximum weight for each bag is as follows:
- Premium Economy / Economy Class: 23 kg / 50 lb
- Business Class: 32 kg / 70 lb
Star Alliance Silver Members
Your checked baggage allowance (i.e. number of bags and maximum weight of each bag) will be equivalent to that of the fare type purchased.
If you are an Altitude member, your checked baggage allowance remains unchanged. The priority baggage services offered to Altitude, Star Alliance Gold and other eligible guests are also unaffected.
We invite you to view our complete checked baggage policy for exceptions and other important information.
Hurricane Maria - September 27
October 20, 2017
Air Canada has extended its goodwill policy following hurricane Maria to allow customers travelling to, from or via San Juan (SJU), Puerto Rico to request a full refund.
Please refer to the updated table below for details.
September 27, 2017
Due to extensive damage to airport infrastructures in St. Maarten, Turks and Caicos and San Juan, Puerto Rico, Air Canada has extended its goodwill policy following Hurricane Maria to include customers scheduled to fly to or from those affected areas.
Please refer to the updated table below for details.
September 18, 2017
On Tuesday, Sept 19, Air Canada is operating 5 flights including larger aircraft to bring customers home early from the affected areas in advance of Hurricane Maria, including from Puerto Plata, Punta Cana and Samana.
In response to Hurricane Maria, Air Canada has implemented a goodwill policy for customers whose itinerary includes a flight impacted by the path of the hurricane.
If your travel is affected, you may contact Air Canada Reservations (1-888-247-2262) to change your flight to another date free of charge. Details and a list of airports impacted are available below.
|Affected Airport||Ticket issued no later than||Original travel date||Rebook free of charge|
St. Maarten (SXM)
September 17, 2017
Between September 17 and April 2, 2018
Until June 21, 2018
September 17, 2017
Between September 17 and September 20, 2017
Until October 12, 2017
September 17, 2017
Between September 17 and September 24, 2017
Until October 12, 2017
*Customers travelling to, from or via San Juan, Puerto Rico also have the option of requesting a full refund.
Service to Turks & Caicos – September 27
Update: resumption of service to Turks and Caicos
September 27, 2017
Air Canada is planning to resume service as follows:
Toronto to Turks and Caicos – starting Nov. 1 with flights three times weekly on Wed/Sat/Sun ramping up to daily flights beginning Dec. 16.
Montreal to Turks and Caicos – starting Dec. 15 with flights twice weekly on Fri/Sat.
Flights and schedules are subject to change. Customers may also contact Air Canada Reservations for more information and assistance.
Air Canada had temporarily withdrawn service to Turks and Caicos following the devastating impact of Hurricane Irma.
LaGuardia Airport Construction – August 25
LaGuardia Airport Construction
August 25, 2017
Because of the airport redevelopment project that is currently underway at LaGuardia Airport (LGA), terminal roadways are more congested than normal.
We therefore encourage customers travelling from LaGuardia Airport (LGA) to allow for extra travel time so as to arrive at the airport early enough to check in and go through the security screening process before their flight.
Changes to checked baggage policy - Mexico - April 3
Changes to checked baggage policy - Mexico
April 3, 2017
Air Canada is revising its checked baggage policy for tickets issued on or after April 1, 2017 for customers with an Economy Class ticket as follows:
- Check one bag for $25 CAD/USD (per direction) and a second bag for $35 CAD/USD (per direction) when you travel between Canada/the United States and Mexico.
We invite you to view our complete checked baggage policy for exceptions and other important details.
Holiday travel tips - December 21
Holiday travel tips
December 21, 2017
Since the holidays are an important time for everyone, and a very busy period for airlines, we would like to give you some advice on keeping your travel as relaxed as possible.
- When booking, make sure that you or your travel agent provide Air Canada with your full contact information, particularly your telephone numbers and email address, so that we can reach you before and during your trip.
- Plan to arrive at the airport one hour earlier than the typically recommended check-in and boarding times to avoid the holiday rush.
- Consult our travel alerts for the latest information on flights that may be disrupted.
- Check the status of your flight regularly:
- Register for the Flight Notification Service at aircanada.com and receive real-time updates about your flight by email or directly to your mobile device (including possible delays or cancellations).
- Download our mobile applications free of charge.
- Make sure you have all the travel documents you and your family will need to travel.
- Consider subscribing to Air Canada’s On My Way service, which offers priority services, such as accommodations and other protections, to clients whose trips are disrupted.
- Parents travelling with children:
- If passports are required, all children must have their own passport. Remember that parents/legal guardians DO NOT sign their child’s Canadian passport, as doing so invalidates it.
- Visit IATA Travel Centre and Travel and Tourism Canada or contact the embassy high commission or consulate of all countries you and your child will be visiting to confirm all entry and exit document requirements.
- Is your flight delayed or cancelled?
If Air Canada informs you that your flight has been cancelled or your flight is expected to be cancelled or delayed due to severe weather conditions:
- You may be able to access our Self Service Rebooking Tool using your booking reference number and passenger last name.
- Be patient. Once the storm has passed, it still takes some time to return to normal operations.
- We will increase capacity as needed if we have the necessary crew and equipment to absorb the delay for passengers.
- If you do not immediately find an available flight, check back frequently because our schedule may change or spots may become available.
- In some cases, you may be eligible for free accommodations, especially in the event of an extended delay caused by a situation for which the airline is responsible or for clients who purchased the On My Way service in situations where the airline is not responsible. During circumstances outside the airline's control (e.g. a storm), accommodations are generally not provided (with some exceptions), and you can contact our hotel room provider, who will offer you reduced rates (subject to availability). This policy is consistent with what most North American airlines offer for travel in Canada or between Canada and the United States. Our Airport and Call Centre Agents can provide this type of information.
- Are you travelling to, from or via the United States?
The Secure Flight Program in the United States requires passengers to provide certain additional information at least 72 hours before their flight or at the time of booking. Read the details on how to provide this information.
United States Transportation Security Administration (TSA) security checkpoint lines can be longer during busy periods. The TSA recommends arriving at the airport two hours before departure if your flight is in the early morning or evening, when wait times for screening can be up to one hour. Members of Known Traveler Programs, such as Nexus or Global Entry, may experience normal wait times. Learn more.
Eligible Air Canada customers enjoy the benefits of the U.S. Transportation Security Administration’s TSA Pre✓™ program which provides accelerated security screening at most U.S. departure airports by allowing customers to keep shoes, belts and light outerwear on, and laptops and liquids in carry-on baggage. Learn more about TSA Pre✓ and how it applies to Air Canada flights.
Traveling to the USA:
Air Canada customers flying to the U.S (from or via Canada) will clear US Customs at Canadian airports before their flight. Our operations at all four Canadian hubs, Toronto (YYZ), Montreal (YUL), Vancouver (YVR) and Calgary (YYC) are all under one roof with no terminal transfers, meaning connections are easy, comfortable, seamless, and smooth.
Traveling from the USA:
For our customers travelling from the U.S. through our hubs and onwards to any international destination, the seamless connection process and quick passport check means passengers never have to wait in customs lines, pick up bags or transfer terminals. Simply walk to the next departure gate!
- Take advantage of online check-in or mobile check-in at any time within 24 hours of your flight's departure.
- You can have an electronic boarding pass sent to your mobile device or print it in the comfort of your home or at one of our Self-Service Kiosks at the airport.
- Do you need to check your baggage?
Self-tagging enables you to print your own checked baggage tags. Once you have attached the tags to your baggage, you simply need to visit the Baggage Drop-off counter to give them to one of our agents. This service is available at the Air Canada Self-Service Kiosks at the following airports: Calgary, Edmonton, Halifax, Montreal, Ottawa, Québec, St John's, Toronto, Vancouver, Winnipeg, Boston, Las Vegas, New York, San Francisco and London Heathrow.
- Check size and weight allowances when packing at aircanada.com/carryon as carry-on baggage will be screened and tagged. Information on checked baggage allowance is available at: aircanada.com/checked.
- Take a few moments to read the checked and carry-on baggage policies and restrictions on liquids, gels and aerosols. Remember that medications and valuables must always be packed in carry-on baggage.
- Leave your gifts unwrapped. All items in your possession must be unwrapped and easily accessible to facilitate inspection by security agents or customs.
- Attach a tag with your contact information on each of your bags to make them easily identifiable.
- Are you planning outdoor activities?
Our page on special items will tell you how to pack your skis, snowboard, skates and many other special items.
Air Canada wishes you a happy holiday season and a fun and safe winter.
Travelling with a 'smart bag'? - December 5
Travelling with a 'smart bag'?
December 5, 2017
Due to the potential safety hazard that lithium batteries pose when transported in an aircraft's cargo hold, special precautions apply if you are travelling with a bag that has built-in charging, location tracking or other battery-powered technology. This type of bag is commonly known as a 'smart bag'.
- You may bring your 'smart bag' onto the plane with you, provided it meets carry-on baggage size restrictions.
- On smaller aircraft where carry-on bags must be placed in the cargo hold, you will need to remove the battery and bring the battery into the cabin with you.
- You may check your bag but will first need to remove the battery and bring the battery into the cabin with you. We will not be able to accept your bag as checked baggage if the battery cannot be removed.
New Primary Inspection Kiosks at Canadian Airports - November 28
New Primary Inspection Kiosks at Canadian Airports
November 28, 2017
Primary Inspection Kiosks are now available at Vancouver (YVR), Montreal (YUL), Ottawa (YOW), Edmonton (YEG), Halifax (YHZ), and Toronto – Terminal 3 (YYZ) Airports.
These kiosks allow you to verify your travel documents, complete an on-screen declaration, and confirm your identity through facial recognition, which simply compares a photo taken by the kiosk with the one on your passport.
In addition, with the CanBorder – eDeclaration mobile app, you can reduce processing time by 50% when you go through Customs. This app also allows you to create and save your traveller profile, answer questions in advance and create a quick response (QR) code that you can then scan at a Primary Inspection Kiosk upon your arrival at the airport.
To learn more about Primary Inspection Kiosks.
Travel to Lebanon - November 9
Travel to Lebanon
November 9, 2017
Because of the Government of Canada’s travel advisory regarding travel to Lebanon, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than November 9, 2017 and whose itinerary includes a flight to, from or via an airport in Lebanon between November 9 and November 30, 2017.
If your travel is affected, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and December 15, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and December 15, 2017. However, any fare difference will apply.
Accepted forms of payment at Ottawa Int. Airport - October 26
Accepted forms of payment at Ottawa Int. Airport
October 26, 2017
Starting November 1st, 2017, cash payments will no longer be accepted at Air Canada counters located at Ottawa’s Macdonald-Cartier International Airport (YOW). Customers will have the option of paying tickets as well as baggage and other fees with any major credit or debit card.
Prepaid MasterCard credit cards are also available for purchase at ReadySTATION™ kiosks located at the airport. If you do choose this option, please make sure to keep your prepaid credit card (even if its value has reached zero) until all travel associated with the card has been completed. This is because, in the event of a refund, the amount will be returned to your original form of payment.
New International Maple Leaf Lounge at Vancouver Int. Airport - September 29
New International Maple Leaf Lounge at Vancouver Int. Airport
September 29, 2017
On September 25th, our new International Maple Leaf Lounge at Vancouver International Airport opened its doors.
Conveniently located directly opposite the priority security lanes for international departures, the newly expanded lounge is a serene, stylish oasis where eligible customers can re-energize or unwind before their flight. It offers an inspiring, contemporary environment that celebrates Canadian design, artistry and craftsmanship against the backdrop of sweeping views and surrounding mountains.
- Spa-inspired shower rooms with rain shower heads
- A quiet zone with reclining lounge seating
- A VIP room
- A business zone equipped with flat-screen desktop computers and RICOH colour printing and scanning
- A bistro dining area includes banquette seating and community tables. The food area offers hot and cold options along with a chef’s station for individually prepared dishes.
- A Samsung TV Zone
- Wi-fi available throughout the lounge and power outlets with USB conveniently located in all areas.
Find out more about all our Air Canada Maple Leaf Lounges
Erbil Int. Airport – Possible Closure - September 27
Erbil Int. Airport – Possible Closure
September 27, 2017
Because of the possible closure of Erbil International Airport, Air Canada has implemented a goodwill policy for customers who wish to make voluntary changes to their itinerary.
The policy applies to customers:
- Who purchased an Air Canada ticket no later than September 27, 2017 for travel between September 27 and October 27, 2017
- Whose itinerary includes a flight to, from or via Erbil International Airport (EBL)
If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and March 31, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.
Allow extra time when flying to the U.S. - July 14
Allow extra time when flying to the U.S.
July 14, 2017
Due to security measures implemented by the U.S. Department of Homeland Security (DHS), you are encouraged to arrive at the airport at least two hours before your scheduled departure when flying to the U.S. to allow for additional screening time. Heightened security measures have been introduced by DHS that require enhanced screening of personal electronic devices such as tablets and laptops. All personal electronic devices larger than a smartphone will need to be easily accessible and have all cases, cover and/or packaging removed. To learn more about the enhanced U.S. security measures, please visit the Department of Homeland SecurityOpens in New Windowwebsite.
Citizens of Antigua and Barbuda now require a paper visa - June 27
Citizens of Antigua and Barbuda now require a paper visa
June 27, 2017
Effective June 27, 2017, citizens of Antigua and Barbuda require a paper visa to travel to or transit through Canada.
Any existing electronic travel authorization (eTA) issued to Antigua and Barbuda passport holders will no longer be valid, and these travellers will not be able to use their eTA to travel to Canada.
Visit Immigration, Refugees and Citizenship CanadaOpens in New Window for more information.
Buy Wi-Fi before you fly and save - June 26
Buy Wi-Fi before you fly and save
June 26, 2017
You may already know that select Air Canada flights within North America have Wi-Fi, which means you can stay connected in the air using any Wi-Fi enabled device, including your smartphone.
But did you know that you can now purchase Gogo® Wi-Fi before your next Wi-Fi-enabled Air Canada flight and enjoy quick and easy sign-in and savings*?
And we’ve made sure there’s a pass or plan that’s right for you:
Air Canada 1-Hour Pass
1 hour of Internet access for $6.50 CAD
Air Canada 1-Way Pass
Internet access for the duration of your 1-way flight
Air Canada Plan
Monthly access on Gogo-equipped flights within North America
Find out more about inflight Wi-Fi and you’ll see just how easy it is to stay connected in the sky.
*Versus in-air pricing.
Premium Economy Comes to North America - June 22
Premium Economy Comes to North America
June 22, 2017
We're excited to announce that Premium Economy Class and all the great perks that come with it are now available for some flights within North America.
You have the option to purchase Premium Economy for travel on or after July 1st, 2017 on select Boeing and Airbus aircraft*. And when you do, you'll enjoy:
- Priority check-in, baggage handling and boarding
- An increased baggage allowance compared to Economy Class
- A larger seat with more recline and extra legroom
- Premium meal service on longer flights and snacks on shorter flights
- Bar service, including alcoholic and non-alcoholic beverages
Just a few of the many reasons that make travel in Premium Economy an experience you won't want to pass up.
If you're travelling on or after July 1st, 2017 and you purchased a Preferred seat which is being converted to a seat in the Premium Economy cabin (rows 12 through 14), you have been rebooked free of charge in the Premium Economy cabin, where you'll enjoy all the services and amenities associated with Premium Economy in North America. You can see or change your new seat assignment by going to the My Bookings tab on the homepage.
* Premium Economy is available on the following aircraft: Boeing 777-300ER (77W), Boeing 777-200LR (77L), Boeing 787-9 (789), Boeing 787-8 (788), Airbus A330-300 (333).
Our In-flight Entertainment Lineup is Now Bigger and Better - June 1
Our In-flight Entertainment Lineup is Now Bigger and Better
June 1st, 2017
Starting this month, we're expanding our in-flight entertainment lineup with new programming that showcases what you really want to watch. For starters, we're introducing:
- Improved movie categories
- Premium TV channels like HBO and Viceland
- Themed film series*
And when you add a greater selection of new releases and hit movies, world films* and TV shows, and complete seasons of top TV to the mix, you've got a sure-fire recipe for great entertainment.
See what's coming to a flight near you.
* On certain flights
Los Angeles Int. Airport - Air Canada moves to Terminal 6 - May 17
Los Angeles Int. Airport - Air Canada moves to Terminal 6
Effective May 17th, 2017 Air Canada flights out of Los Angeles International Airport (LAX) will be relocating to Terminal 6 (from Terminal 2*).
The Air Canada check-in area will be conveniently located immediately upon entering Terminal 6 at the departures level.
We invite you to print your boarding pass at one of the 14 self-service check-in kiosks before proceeding to one of the baggage drop-off counters to deposit any checked bags. From there, head to the expanded security screening area, then onward to your gate.
At Terminal 6, regularly scheduled Air Canada flights will depart from gates 68A, 68B and 69B
Eligible customers will have access to three dedicated priority check-in counters, as well as TSA Pre-Check and Priority Security. More about our priority services.
Maple Leaf Lounge
A state-of-the-art Air Canada Maple Leaf Lounge will also be opening its doors on the mezzanine level of Terminal 6 on May 17, 2017. There, as with all our Maple Leaf Lounges, eligible customers can relax and re-energize in luxury prior to boarding their flight.
* Should you arrive at the wrong terminal, airport ambassadors wearing lime green vests will be on hand to direct you to lime green shuttle buses which will escort customers to Terminal 6.
Choose your seat among the clouds - March 28
Choose your seat among the clouds
March 28, 2017
Looking for an aisle seat, one next to a window or a little more space to stretch your legs? Or maybe you and your travel companion want to make sure you're seated together.
You can select your standard seat free of charge at check-in. But if you want to secure the seat that best suits your needs, you can always choose it in advance, free or for a fee.
You can complete your advance standard seat selection free of charge, regardless of your itinerary:
- when you travel in Business Class
- when you purchase a Premium Economy, Latitude or Flex fare
- if you're an Altitude Super Elite 100K member
When you purchase a Tango fare, you can also select your standard seat in advance. A fee will apply when you travel with Air Canada†:
- within Canada
- between Canada and the U.S.
- to, from or via one of these countries
For all other itineraries, your advance seat selection is free.
Looking for a little more legroom? Preferred seats are a great option. In many cases, these seats are at the front of the aircraft, meaning you get to deplane much faster upon arrival. And you can board with zone 3, at the very start of general boarding
Travel with young children
Are you travelling with young children? No worries. Our intent is to always seat children with a parent or guardian. For this reason, we offer complimentary seat assignment for parents/guardians and children under the age of 12 who are travelling together. Find out more
† Fees apply to flights operated by Air Canada, Air Canada Rouge or an Air Canada Express carrier.
Nationals of Iran, Libya, Somalia, Sudan, Syria and Yemen - March 07
Nationals of Iran, Libya, Somalia, Sudan, Syria and Yemen
March 7, 2016
Effective March 16, 2017, new travel document requirements for travel to the U.S. will apply to nationals from the following countries*:
If you are a national from one of the six countries listed above and plan on travelling to the United States, it is your responsibility to ensure that you have all the travel documents necessary to enter the country.
For more information, visit the U.S. Customs and Border Protection website.
* Iraq, which was part of the travel document policy issued on January 27th, 2017, is not included in this latest announcement.
New U.S. Entry Restrictions - January 28
New U.S. Entry Restrictions
January 28, 2017
Like other carriers, we are required to ensure passengers have all the travel documents necessary to enter in, or transit through, each country they are travelling to. As a result of new United States entry restrictions for specific passport holders, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than January 29, 2017 for travel to or via the United States effective immediately, and who are holders of a passport from one of the following countries:
If you are affected by this policy, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 20, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply. It is also possible to request a refund or credit towards future travel.
China Transit Program - Nagoya and Osaka New Approved Airports - January 23
China Transit Program - Nagoya and Osaka New Approved Airports
January 23, 2017
Effective February 1st, 2017, Nagoya and Osaka will be added to the list of approved airports from which nationals of the People’s Republic of China must travel to participate in the China Transit ProgramOpens in New Window (CTP), thus bringing to 9 the number of eligible airports from which Air Canada flies:
- Hong Kong
- Seoul Incheon
- Tokyo Narita
- Tokyo Haneda
Visit the Government of Canada website for a complete list of eligible points of embarkationOpens in New Window.
Because Air Canada is an approved air carrier, its customers who are citizens of the People’s Republic of China can now travel to or from the U.S. without obtaining a Canadian temporary resident visa - provided they meet certain conditionsOpens in New Window - when transiting through one of these three Canadian airports:
- Toronto Pearson International Airport (Terminal 1)
- Vancouver International Airport
- Calgary International Airport
Air Canada is also an approved air carrier participating in the Canadian government's Transit without Visa (TWOV) program.
Learn more about transiting through Canada without a visa.Opens in New Window
New Rules for French Minors Travelling Unaccompanied - January 10
New Rules for French Minors Travelling Unaccompanied
January 10, 2017
Effective January 15, 2017, all minors (under age 18) who are French citizens or residents of France (or of French territories such as Guadeloupe and Martinique) and who are travelling unaccompanied out of France must present an authorization to exit the country (autorisation de sortie du territoire) at the exit border controls in France.
The original form (no photocopies), must be presented along with the minor’s identity document and the identity document of the parent who signed the form.
Download the authorization to exit the countryOpens in New Window form.
Update - Zika virus - January 4
January 4, 2017
As a result of the Zika virus that could potentially pose a risk to pregnant women travelling to affected areas, Air Canada has implemented a goodwill policy that applies to women (and their travel companions) who:
- have obtained a note from a health care professional, and
- who were originally scheduled to travel to an area affected by the Zika virus (as listed on the CDC website) on a flight operated by Air Canada with an Air Canada ticket*
If you are affected by this situation, you may contact Air Canada Reservations if you have questions about your reservation.
Questions or concerns regarding the Zika virus
Should you have any questions or concerns about the Zika virus, please contact your doctor. You can also get more information and updates by consulting the following websites:
* Air Canada ticket numbers start with 014
Electronic Visa Update System for Chinese Nationals - January 1
Electronic Visa Update System for Chinese Nationals
January 1, 2017
U.S. Customs and Border Protection (CBP) has announced that, beginning on November 29, 2016, nationals of the People's Republic of China with a 10-year B1/B2, B1 or B2 (visitor) visa will be required to have a valid Electronic Visa Update System (EVUS)Opens in New Window External site which may not meet accessibility guidelines. enrollment when travelling to the United States.
CBP will not collect a fee for an EVUS enrollment at this time, but anticipates that an EVUS enrollment fee will eventually be implemented. Until the fee is implemented, you can complete your EVUS enrollmentOpens in New Window External site which may not meet accessibility guidelines. without charge.
Your EVUS enrollment is valid for two years or until you obtain a new passport or visa, whichever comes first. You must update your visa information at least every two years, or upon obtaining a new passport, or you will not be able to use your 10-year visa.