Travel Information and Updates

Travel News and Updates

2018

Brazil Industrial Action

May 25, 2018

As a result of the industrial action in Brazil, Air Canada has implemented a policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than May 25, 2018 for travel between now and May 29, 2018
  • Whose itinerary includes a flight to or from Galeao International Airport, Rio de Janeiro (GIG) or Guarulhos International Airport, Sao Paulo (GRU)

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and June 3, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with  Aeroplan, or Air Canada Vacations, please contact them directly.

Civil Unrest in Nicaragua

May 25, 2018

Because of the civil unrest in Nicaragua, Air Canada has implemented a policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than May 25th, 2018 for travel between now and June 6th, 2018
  • Whose itinerary includes a flight to or from Augusto C. Sandino International Airport (MGA)

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and June 20, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with  Aeroplan, or Air Canada Vacations, please contact them directly.

Update - Hawaii Volcanic Activity

May 24, 2018

In response to the recent volcanic activity in Hawaii, Air Canada has extended its policy for customers who purchased an Air Canada ticket no later than May 16, 2018 for travel to or from Kona or Hilo between May 16 and May 31, 2018.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and June 15, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and June 15, 2018. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Central Mountain Air Changes Terminals at Vancouver International Airport (YVR)

Effective June 1st, 2018, Central Mountain Air (CMA) flights out of Vancouver International Airport (YVR) will be relocating to the South Terminal (from the Main Terminal), and all Central Mountain Air flights will depart from and arrive at the South Terminal.

If you are connecting to or from an Air Canada flight operated by CMA, you will need to:

  • collect your checked baggage on arrival in Vancouver
  • transfer between terminals via the airport’s complimentary shuttle bus service
  • check your bags once again for your connecting flight once you arrive at the appropriate terminal

Rest assured that connection times between flights have been adjusted to reflect the additional time you’ll need to change terminals.  And should you require assistance or guidance in transferring between terminals on your day of travel, please present yourself to an Air Canada or Central Mountain Air agent at the airport.

For more information, view full details on the complimentary shuttle bus service as well as terminal maps of Vancouver International Airport.

 

 

Accepted Forms of Payment at Select Canadian Airports

May 4, 2018

Effective May 8th, 2018, cash payments will no longer be accepted at Air Canada counters located at Calgary (YYC), Edmonton (YEG) and Winnipeg (YWG) International airports. Customers will have the option of paying tickets as well as baggage and other fees with any major credit or debit card.

And a reminder that, since October of 2017, Air Canada counters at Ottawa International Airport (YOW) also accept credit or debit card payments only.

ReadySTATION™ Cash Conversion Kiosks

Prepaid MasterCard credit cards are available for purchase at ReadySTATION™ cash conversion kiosks located at these four airports. If you do choose this option, please make sure to keep your prepaid credit card (even if its value has reached zero) until all travel associated with the card has been completed. In the event of a refund, this will allow us to return the amount to your original form of payment.

China to Start Fingerprinting Foreign Visitors Entering the Country

April 26, 2018

China’s Ministry of Public Security has announced that it is implementing a policy to collect fingerprints of foreign passport holders upon their arrival in China.

Effective April 27, 2018, border control authorities at all of China’s ports of entry, including its airports, will start collecting the fingerprints of all foreign visitors aged between 14 and 70. Diplomatic passport holders and beneficiaries of reciprocal agreements are exempted.

With this new policy, China joins other countries around the world who already collect fingerprints and other biometrics from foreigners.

New policy concerning personal headphones

March 29, 2018

Air Canada is happy to announce that, beginning on April 1, 2018, passengers on our flights will be able to use their personal headphones (of any kind) on our in-flight entertainment system or their personal mobile devices. This service is available from gate to gate at any time, except, of course, while the safety video is being played.

May 9, 2018

Because of the industrial action planned by Brussels Airlines, Air Canada has implemented a policy for customers who purchased a ticket no later than May 9, 2018 and whose itinerary includes a connecting flight with Brussels Airlines between May 14 and 16, 2018.

If you are scheduled to travel during the affected period and wish to make a change to your itinerary, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and May 31st, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan , or Air Canada Vacations, please contact them directly.

May 3, 2018

In response to the flooding affecting New Brunswick, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than May 03, 2018 for travel to or from Fredericton Airport (YFC) or Saint John (YSJ) between May 03, 2018 and May 14, 2018.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and Mai 30, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and May 30, 2018. However, any fare difference will apply.

If you purchased your ticket with Aeroplan , or Air Canada Vacations, please contact them directly.

April 24, 2018

Our thoughts and prayers are with everyone affected by the tragic events in Toronto. Should families and friends of those affected by this tragedy need to fly, we invite them to phone our contact centres at 1-888-247-2262 for further assistance on accessing compassionate travel fares.

April 9, 2018

Because of the planned public sector strike expected to have an impact on operations at airports in Germany, Air Canada has implemented a policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than April 8, 2018 for travel on April 9 or 10. 2018
  • Whose itinerary includes one of the following airports: Frankfurt (FRA) or Munich (MUC)

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and April 13, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan , or Air Canada Vacations, please contact them directly.

April 10, 2018 Update

The terrible tragedy in Humboldt has shocked all of us. Words cannot express the heartbreak the families & friends of these young people are going through. Our thoughts & prayers are with everyone.  If you are flying to attend the funerals or memorial services, please contact our call centres at 1-888-247-2262 for further assistance on booking compassionate travel.

On behalf of our employees and the Air Canada Foundation which is dedicated to supporting young people, Air Canada has donated $15,000 to the Humboldt Broncos for affected families and players. Over the month of April we will be collecting additional donations and we encourage others to donate directly through Go Fund Me.

March 20, 2018

In response to a national strike in France, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than March 20, 2018 for travel to or from an airport in France between March 21st and 23rd, 2018.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and March 28th, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan , or Air Canada Vacations, please contact them directly.

March 12, 2018

Construction at Reagan National Airport (DCA) is expected to cause traffic delays on airport roadways as work crews close lanes in front of Terminal B/C. Passengers should be mindful of changes to pick-up locations and allow extra travel time.

To avoid delays, people who normally drive to the airport should consider using Metrorail instead. The Reagan National Airport Metrorail station is a 10 minutes walk or shuttle bus ride to Terminal A (Gates 1-9) where Air Canada counters are located.

Alternatively, drivers should consider using terminal garages for pick-up or drop-off since they are outside the construction zone.

Visit the Reagan National websiteExternal site which may not meet accessibility guidelines. for the latest updates.

February 21, 2018

In response to a strike by Air France personnel, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than February 21, 2018 and who connect to/from Air France on February 22th, 2018.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and February 26th, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan , or Air Canada Vacations, please contact them directly.

February 20, 2018

Introducing Economy Basic, our new lowest fare that offers customers another great travel option at a competitive price.

Available on select flights within Canada, Economy Basic offers all the comfort and amenities of our Economy Class cabin, but with a few important restrictions that you’ll want to review to make sure the fare meets your specific travel needs.

Find out more about Economy Basic.

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