Travel Information and Updates

Travel News and Updates

2017

Travelling from Calgary Airport?

March 8, 2017

Starting March 8th, 2017, Air Canada check-in for all domestic flights departing from Calgary International Airport will be relocated to counters easily accessible upon entering the terminal via doors 6 and 7.  Priority check-in can be accessed via door 7. 

The relocation will be temporary as the Calgary Airport Authority and Air Canada work to refurbish the existing check-in area.

March 23, 2017

This week, the Canadian Border Services Agency (CBSA) introduced Primary Inspection Kiosks at the Ottawa Macdonald-Cartier International Airport (YOW), with other airports to follow later this year.

The kiosks allow you to verify your travel documents, complete an on-screen declaration, and confirm your identity using facial authentication (involving only a one-to-one photo comparison at the kiosk with your passport).

And you can save even more time by completing your declaration in advance using the CanBorder - eDeclaration mobile app, which will give you a quick response (QR) code to scan at a kiosk upon arrival. 

More about Primary Inspection Kiosks.

March 17, 2017

As a result of flooding in areas of Peru, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than March 17, 2017 and whose itinerary includes a flight to, from or via Jorge Chávez International Airport (LIM) on March 17 or 18, 2017.

If you are scheduled to travel on the affected dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and April 1, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and April 1, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Berlin Airport Strike

March 9, 2017

As a result of the industrial action planned for Berlin airports, Air Canada has implemented a policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than March 9, 2017 for travel between March 9 and March 11, 2017
  • Whose itinerary includes a flight to, from or via Tegel Airport (TXL) or Schönefeld Airport (SXF)

If you are affected by this policy, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 20, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply. It is also possible to request a refund or credit towards future travel.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Nationals of Iran, Libya, Somalia, Sudan, Syria and Yemen

March 7, 2016

Effective March 16, 2017, new travel document requirements for travel to the U.S. will apply to nationals from the following countries*:

  • Iran
  • Libya
  • Somalia
  • Sudan
  • Syria
  • Yemen

If you are a national from one of the six countries listed above and plan on travelling to the United States, it is your responsibility to ensure that you have all the travel documents necessary to enter the country.

For more information, visit the U.S. Customs and Border Protection website.

* Iraq, which was part of the travel document policy issued on January 27th, 2017, is not included in this latest announcement.

French Air Traffic Controllers Industrial Action

March 6, 2017

As a result of the French air traffic controllers’ industrial action, Air Canada has implemented a policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than March 5, 2017 for travel between March 5 and March 10, 2017
  • Whose itinerary includes one of the following airports: Charles-de-Gaulle (CDG), Lyon (LYS), Madrid (MAD) or Barcelona (BCN)

If you are affected by this policy, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 20, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply. It is also possible to request a refund or credit towards future travel.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

 

 

 

 

 

New U.S. Entry Restrictions

January 28, 2017

Like other carriers, we are required to ensure passengers have all the travel documents necessary to enter in, or transit through, each country they are travelling to. As a result of new United States entry restrictions for specific passport holders, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than January 29, 2017 for travel to or via the United States effective immediately, and who are holders of a passport from one of the following countries:

  • Iran
  • Iraq
  • Libya
  • Somalia
  • Sudan
  • Syria
  • Yemen

If you are affected by this policy, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 20, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply. It is also possible to request a refund or credit towards future travel.

If you purchased your ticket with AeroplanOpens in New Window, or Air Canada VacationsOpens in New Window, please contact them directly.

China Transit Program - Nagoya and Osaka New Approved Airports

January 23, 2017

Effective February 1st, 2017, Nagoya and Osaka will be added to the list of approved airports from which nationals of the People’s Republic of China must travel to participate in the China Transit ProgramOpens in New Window (CTP), thus bringing to 9 the number of eligible airports from which Air Canada flies:

  • Beijing
  • Hong Kong
  • Nagoya
  • Osaka
  • Seoul Incheon
  • Shanghai
  • Taipei
  • Tokyo Narita
  • Tokyo Haneda

Visit the Government of Canada website for a complete list of eligible points of embarkationOpens in New Window.

Because Air Canada is an approved air carrier, its customers who are citizens of the People’s Republic of China can now travel to or from the U.S. without obtaining a Canadian temporary resident visa - provided they meet certain conditionsOpens in New Window  - when transiting through one of these three Canadian airports:

  • Toronto Pearson International Airport (Terminal 1)
  • Vancouver International Airport
  • Calgary International Airport

Air Canada is also an approved air carrier participating in the Canadian government's Transit without Visa (TWOV) program.

Learn more about transiting through Canada without a visa.Opens in New Window

New Rules for French Minors Travelling Unaccompanied

January 10, 2017

Effective January 15, 2017, all minors (under age 18) who are French citizens or residents of France (or of French territories such as Guadeloupe and Martinique) and who are travelling unaccompanied out of France must present an authorization to exit the country (autorisation de sortie du territoire) at the exit border controls in France.

The original form (no photocopies), must be presented along with the minor’s identity document and the identity document of the parent who signed the form.

Download the authorization to exit the countryOpens in New Window form.

Incident in Fort Lauderdale

January 7, 2017

Following the closure of Fort Lauderdale Airport Terminal 2 due to the tragic events of January 6th, Air Canada is working with airport authorities to resume flights as soon as possible, with the first departures from Fort Lauderdale expected the evening of Saturday January 7th. 

Air Canada is working to rebook passengers on flights as they resume and thanks customers for their patience as the situation evolves. To assist customers get to their destination as soon as possible, Air Canada plans to operate additional flights and larger aircraft to and from Miami International Airport, and will be in contact with customers with any new booking information. 

Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than January 6, 2017 for travel to, from or via that airport until January 9, 2017.

If you are scheduled to travel on the affected dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 16, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan , or Air Canada Vacations, please contact them directly.

 

Volcano in Costa Rica

January 4, 2017

As a result of the volcanic eruption that could potentially affect flights to San José, Costa Rica, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than January 4, 2017 and whose itinerary includes a flight to, from or via Juan Santamaría International Airport (SJO) in San José, Costa Rica between January 4th and 11th, 2017.

If you are scheduled to travel on the affected dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 31, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan,Opens in New Window or Air Canada Vacations,Opens in New Window please contact them directly.

Electronic Travel Authorization for Flights to Canada

 January 3, 2017

Effective December 1st, 2016, Mexican citizens who do not have a valid visa will be required to have an eTA before they can board a flight to Canada.

November 14, 2016

The Government of Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA), that applies to visa-exempt foreign nationals* travelling to or transiting Canada by air.

Effective November 10, 2016, visa-exempt foreign nationals must have an eTA before they can board a flight to Canada. To complete your application for an eTAOpens in New Window, you will need your passport, a credit card and an email address. An eTA costs $7 CAD and is valid for up to five years.

Among those exempted from this new requirement are U.S. citizens and travellers with a valid visa. As well, entry requirements for travellers arriving by land or sea have not changed.

To see if the citizens of your country need an eTA or to apply for one, visit the Government of Canada’s Electronic Travel Authorization Opens in New Windowwebsite.

* A visa-exempt foreign national is a person who is not a citizen of Canada and is not required to obtain a visa for the purpose of travel based on their country of nationality.

Electronic Visa Update System for Chinese Nationals

January 1, 2017

U.S. Customs and Border Protection (CBP) has announced that, beginning on November 29, 2016, nationals of the People’s Republic of China with a 10-year B1/B2, B1 or B2 (visitor) visa will be required to have a valid Electronic Visa Update System (EVUS)Opens in New Windowenrollment when travelling to the United States.

CBP will not collect a fee for an EVUS enrollment at this time, but anticipates that an EVUS enrollment fee will eventually be implemented. Until the fee is implemented, you can complete your EVUS enrollmentOpens in New Windowwithout charge.  

Your EVUS enrollment is valid for two years or until you obtain a new passport or visa, whichever comes first. You must update your visa information at least every two years, or upon obtaining a new passport, or you will not be able to use your 10-year visa.

View Frequently Asked QuestionsOpens in New Windowrelated to EVUS.

Zika virus

Update – January 2, 2017

As a result of the Zika virus that could potentially pose a risk to pregnant women travelling to affected areas, Air Canada has implemented a goodwill policy that applies to women (and their travel companions) who:

  • have obtained a note from a health care professional, and
  • who were originally scheduled to travel to an area affected by the Zika virus (as listed on the Opens in New WindowCDC website) on a flight operated by Air Canada with an Air Canada ticket* 

If you are affected by this situation and scheduled to travel on the above dates, you may contact Air Canada Reservations if you have questions about your reservation.

If you purchased your ticket with  Opens in New WindowAeroplan, or  Opens in New WindowAir Canada Vacations, please contact them directly.

Questions or concerns regarding the Zika virus

Should you have any questions or concerns about the Zika virus, please contact your doctor. You can also get more information and updates by consulting the following websites:

* Air Canada ticket numbers start with 014

News Archive