Travel Information and Updates

Travel News and Updates

2017

New Rules for French Minors Travelling Unaccompanied

January 10, 2017

Effective January 15, 2017, all minors (under age 18) who are French citizens or residents of France (or of French territories such as Guadeloupe and Martinique) and who are travelling unaccompanied out of France must present an authorization to exit the country (autorisation de sortie du territoire) at the exit border controls in France.

The original form (no photocopies), must be presented along with the minor’s identity document and the identity document of the parent who signed the form.

Download the authorization to exit the countryOpens in New Window form.

Incident in Fort Lauderdale

January 7, 2017

Following the closure of Fort Lauderdale Airport Terminal 2 due to the tragic events of January 6th, Air Canada is working with airport authorities to resume flights as soon as possible, with the first departures from Fort Lauderdale expected the evening of Saturday January 7th. 

Air Canada is working to rebook passengers on flights as they resume and thanks customers for their patience as the situation evolves. To assist customers get to their destination as soon as possible, Air Canada plans to operate additional flights and larger aircraft to and from Miami International Airport, and will be in contact with customers with any new booking information. 

Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than January 6, 2017 for travel to, from or via that airport until January 9, 2017.

If you are scheduled to travel on the affected dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 16, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan , or Air Canada Vacations, please contact them directly.

 

Volcano in Costa Rica

January 4, 2017

As a result of the volcanic eruption that could potentially affect flights to San José, Costa Rica, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than January 4, 2017 and whose itinerary includes a flight to, from or via Juan Santamaría International Airport (SJO) in San José, Costa Rica between January 4th and 11th, 2017.

If you are scheduled to travel on the affected dates, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 31, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan,Opens in New Window or Air Canada Vacations,Opens in New Window please contact them directly.

Electronic Travel Authorization for Flights to Canada

 January 3, 2017

Effective December 1st, 2016, Mexican citizens who do not have a valid visa will be required to have an eTA before they can board a flight to Canada.

November 14, 2016

The Government of Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA), that applies to visa-exempt foreign nationals* travelling to or transiting Canada by air.

Effective November 10, 2016, visa-exempt foreign nationals must have an eTA before they can board a flight to Canada. To complete your application for an eTAOpens in New Window, you will need your passport, a credit card and an email address. An eTA costs $7 CAD and is valid for up to five years.

Among those exempted from this new requirement are U.S. citizens and travellers with a valid visa. As well, entry requirements for travellers arriving by land or sea have not changed.

To see if the citizens of your country need an eTA or to apply for one, visit the Government of Canada’s Electronic Travel Authorization Opens in New Windowwebsite.

* A visa-exempt foreign national is a person who is not a citizen of Canada and is not required to obtain a visa for the purpose of travel based on their country of nationality.

Zika virus

Update – January 2, 2017

As a result of the Zika virus that could potentially pose a risk to pregnant women travelling to affected areas, Air Canada has implemented a goodwill policy that applies to women (and their travel companions) who:

  • have obtained a note from a health care professional, and
  • who were originally scheduled to travel to an area affected by the Zika virus (as listed on the Opens in New WindowCDC website) on a flight operated by Air Canada with an Air Canada ticket* 

If you are affected by this situation and scheduled to travel on the above dates, you may contact Air Canada Reservations if you have questions about your reservation.

If you purchased your ticket with  Opens in New WindowAeroplan, or  Opens in New WindowAir Canada Vacations, please contact them directly.

Questions or concerns regarding the Zika virus

Should you have any questions or concerns about the Zika virus, please contact your doctor. You can also get more information and updates by consulting the following websites:

* Air Canada ticket numbers start with 014

Electronic Visa Update System for Chinese Nationals

January 1, 2017

U.S. Customs and Border Protection (CBP) has announced that, beginning on November 29, 2016, nationals of the People’s Republic of China with a 10-year B1/B2, B1 or B2 (visitor) visa will be required to have a valid Electronic Visa Update System (EVUS)Opens in New Windowenrollment when travelling to the United States.

CBP will not collect a fee for an EVUS enrollment at this time, but anticipates that an EVUS enrollment fee will eventually be implemented. Until the fee is implemented, you can complete your EVUS enrollmentOpens in New Windowwithout charge.  

Your EVUS enrollment is valid for two years or until you obtain a new passport or visa, whichever comes first. You must update your visa information at least every two years, or upon obtaining a new passport, or you will not be able to use your 10-year visa.

View Frequently Asked QuestionsOpens in New Windowrelated to EVUS.

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