Corporate Profile

Corporate Profile

What's New

GLOBAL NETWORK EXPANDS

Air Canada continues to expand its network with the announcement of new destinations launching in 2019 and 2020:

  • Toronto to Brussels, Vienna, San Jose, Quito.
  • Montreal to Bordeaux, São Paulo, Toulouse, Bogota, Seattle, Raleigh.
  • Vancouver to Auckland.

In 2018, Air Canada launched 29 new routes, including 11 new international routes. 

PRINCIPLE HUBS

Air Canada’s three hubs, Toronto (YYZ), the primary global hub, Montreal (YUL), a principle gateway to French and other international markets, and Vancouver (YVR), the airline’s premier gateway to Asia Pacific, offer Air Canada customers smooth connections under one roof. When travelling from the U.S. through these hubs and onwards to any international destination, the seamless connection process and quick passport check means passengers never have to wait in customs lines, pick up bags or transfer terminals. Simply walk to the next departure gate!

By the numbers:

Air Canada’s extensive global network provides scheduled passenger service directly to 62 airports in Canada, 53 in the United States and 101 in Europe, Africa, the Middle East, Asia, Australia, the Caribbean, Mexico, Central America and South America. Air Canada, Air Canada Rouge and its Air Canada Express regional partners operate on average 1,550 scheduled flights each day. Together with its Star Alliance™ partner airlines, staralliance.com, Air Canada offers service to 1,300 airports in 195 countries and provides reciprocal top tier frequent flyer benefits.

Fleet Renewal

In 2019, Air Canada will welcome the first of 45 Airbus A220-300 (formerly known as the Bombardier C Series) aircraft to its fleet in renewing and modernizing the narrow-body fleet. The 737 MAX aircraft joined the fleet in 2017 with 24 aircraft present out of a firm order of 61. This builds on the airline’s recently completed international fleet renewal with 37 state-of-the-art and fuel-efficient Boeing 787 Dreamliners, including 29 larger Boeing 787-9 versions. Air Canada took delivery of its 37th Boeing 787 Dreamliner in 2019.

Premium Offerings

Air Canada Signature Service is an end-to-end premium service with lay-flat seats, access to airport concierge services, expedited check-in and security clearance, priority baggage handling and preferential boarding. Customers also enjoy Air Canada Maple Leaf Lounge access and, for eligible customers travelling to international destinations from Toronto Pearson, access to the exclusive Air Canada Signature Suite, a five-star dining experience.

Premium Economy cabin features enhanced comfort and amenities and is offered on all wide-body aircraft on international flights: Boeing 787 Dreamliners, Boeing 777-300ERs and -200LRs, and Airbus A330-300s.

Preferred Seats are offered in the Economy cabin for those who would like extra space between seats (up to 10 cm more), and convenience to board earlier and exit sooner on arrival.

The Air Canada Signature Suite has raised the bar, setting a new standard for premium travel in North America, located in Terminal 1 at Toronto Pearson for select Signature Service customers.

Maple Leaf Lounges complement the pre-flight experience in 24 worldwide locations including London, Paris, Frankfurt, New York (Newark & LaGuardia), Los Angeles and more.

Air Canada Café, the newest offering for premium customers, is now available at Toronto Pearson with a wide selection of specialty beverages to grab & go or to be enjoyed with complimentary Wi-Fi in a relaxed, bistro-type setting.  

Air Canada Concierge services at 50 airports worldwide are available to Altitude Super Elite 100K members and Signature Service customers. Concierges are an immediate resource in-person during regular business hours and by phone 24/7 for all travel and airport-related matters, personalized services and priority

Culinary and Wine Talent

Air Canada's panel of celebrated Canadian culinary and wine talent have designed award winning food and wine options that guide the company’s caterers. The panel includes:

Chef David Hawksworth creates signature dishes with Canadian flair that are exclusively featured on Air Canada flights worldwide in Signature Class, and the Air Canada Signature Suite;

Chef Antonio Park prepares destination inspired menu that is on select Air Canada flights from Canada to Asia and South America.

Chef Vikram Vij whose modern Indian dishes are presented in all cabins of service on Air Canada's Canada-India flights from Toronto and Vancouver.

Sommelier Véronique Rivest is Air Canada’s very own sommelier. Her carefully hand picks wines pair with food at 30,000 .

WI-FI

Air Canada offers Wi-Fi access on select international flights and across all of its 110 narrow-body aircraft, with the goal of having all aircraft equipped with Wi-Fi by the end of 2020. All future deliveries of the Boeing 737 MAX and the Airbus A220-300 will come with Wi-Fi installed.

ONLINE AND APP SERVICES

Book flights, car rentals and hotel stays as well as purchase gift cards, flight passes and more online.

Self-service features are available for customers to modify itineraries, and purchase upgrades.

Check-in and verify flight status 24 hours prior to departure and confirm your contact information. Kiosks at most airports provide self-service at airport arrival.

Stay in contact with real time mobile app updates. You will also be automatically signed up to receive alerts including gate and time information.

Self-manage your itinerary during severe weather and irregular operations with the “Self Service Rebooking Tool and follow travel alerts at aircanada.com/operationaloutlook

Air Canada at a glance

Air Canada is Canada's largest airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada.  In 2018, Air Canada, together with its Air Canada Express regional partners, carried nearly 51 million passengers, offering direct passenger service to nearly 220 destinations on six continents.  Air Canada is a founding member of Star Alliance™, providing the world's most comprehensive air transportation network.

Air Canada's predecessor, Trans-Canada Air Lines (TCA) inaugurated its first flight on September 1, 1937. The 50-minute flight aboard a Lockheed L-10A carried two passengers and mail between Vancouver and Seattle. By 1964, TCA had grown to become Canada's national airline; it changed its name to Air Canada. The airline became fully privatized in 1989. Air Canada shares are traded on the Toronto Stock Exchange (TSX:AC), and effective July 29, 2016, its Class A variable voting shares and Class B voting shares began trading on OTCQX International Premier in the US under the single ticker symbol “ACDVF”.

Air Canada is among the 20 largest airlines globally and employs 36,000 people worldwide.  Its corporate headquarters are located in Montreal.

Air Canada Rouge

As Air Canada’s leisure airline, Air Canada Rouge provides value and choice to those who love to travel. With flights to over 90 destinations around the world, Air Canada Rouge’s team of 1,500 employees and 64 aircraft have served more than 30 million customers. Air Canada Rouge’s onboard offering includes complimentary streaming entertainment, a premium cabin, specialized customer service, high-speed satellite internet (on select flights) and network connectivity with Air Canada and Star Alliance.

Air Canada Express

Air Canada enhances its North American domestic and transborder network through capacity purchase agreements with a number of Canadian regional airlines that operate flights on behalf of Air Canada under the Air Canada Express banner. The airlines operating Air Canada Express flights on behalf of Air Canada are: Jazz Aviation LP, Sky Regional Airlines Inc., Air Georgian Ltd. and Exploits Valley Air Services (EVAS).

Air Canada Altitude

Air Canada's top tier program, Altitude, recognizes and rewards the airline’s most frequent flyers with exclusive travel privileges including complimentary upgrades, complimentary checked baggage,

exclusive partner offers, Maple Leaf Lounge access and Star Alliance recognition with Air Canada’s partners worldwide. (altitude.aircanada.com)

Altitude members are recognized through their Aeroplan (aeroplan.com) membership, which offers numerous ways to earn and redeem Aeroplan Miles with over 150 partners.

SPECIALIZED SERVICES

Family Travel – Customers with young children may take advantage of dedicated check-in counters at major hubs, new complimentary on-board travel goodies, new fun children's meal options, and early boarding. Customers can register their children for free online at Air Canada Altitude Skyriders to receive additional travel goodies. (http://aircanada.com/familytraveltips)

Air Canada Vacations is a leading Canadian tour operator, offering inclusive packages featuring accommodation, roundtrip airfare on board Air Canada, Air Canada Rouge, and its Star Alliance partners, Aeroplan flight rewards, as well as a wide assortment of cruises, tours and excursions. A repeat recipient of the Travel Media Agents’ “Choice Award for Favourite Tour Operator,” Air Canada Vacations offers hundreds of destinations in the Caribbean, Mexico, Central and South America, Asia, Europe, and the U.S. (aircanadavacations.com)  

Air Canada Cargo provides direct cargo service worldwide. Air Canada Cargo’s team of industry-leading experts offers customers a unique set of business solutions tailored to meet the shipping community's needs efficiently and cost-effectively. (aircanadacargo.com)

Air Canada Jetz, Air Canada’s specialty charter service, provides premium air travel featuring all-business class seating comfort and personalized service to professional sports teams, corporate incentive travellers and executive groups. (aircanada.com/jetz)

AWARDS

Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax, which also named Air Canada the 2019 Best Airline in North America. In 2018, the Airline Passenger Experience Association (APEX) awarded Air Canada with a Five Star Global Award. Air Canada was named the 2018 Eco-Airline of the Year at the Air Transport World (ATW) 44th Annual Airline Industry Achievement Awards for being the first airline in the world to voluntarily join the World Bank's IMF Carbon Pricing Leadership Coalition.

Children will receive a kit containing a welcome letter, an exclusive Skyriders luggage tag and a logbook to chart their flights. First flights, new regions visited, or destinations explored all have special meaning and can be commemorated online with e-mails once new badges are earned.

Air Canada at a glance

Air Canada has been part of Canadians’ lives and given back to communities across Canada for over 80 years. Established as a registered charitable organization in 2012, the Air Canada Foundation’s mission is focused on the health and well-being of children and youth in Canada and on helping to connect sick children to the medical care they need away from home, granting children’s wishes and alleviating child poverty.

The Foundation works towards its mission by:

  • Offering financial and in-kind support to Canadian registered charities;
  • Donating Aeroplan Miles to 15 pediatric hospitals across Canada, enabling children to access the medical care they need away from home;
  • Supporting employees’ philanthropy in their local communities by providing airline tickets for charity fundraising;
  • Raising funds through its Every Bit Counts program, which encourages customers to donate spare change of any denomination onboard flights or through airport collection containers;
  • Holding an annual golf tournament to raise funds; its eighth annual golf tournament in 2019 netted over $1 million in support of children’s organizations.

The Air Canada Foundation also partners with Canadian NGOs in times of disasters both locally, and internationally and supports major health-related causes.

Donate cash or Aeroplan Miles today at aircanada.com/foundation.

Fleet As of October 1, 2019

Air Canada

  On order Operating AIR CANADA EXPRESS On order Operating AIR CANADA ROUGE On order Operating
Boeing 777-300ER

 

19 Embraer 175

 

25 767-300ER de Boeing

 

25
Boeing 777-200LR

 

6 Bombardier CRJ-900 9 24 A320-200 d’Airbus 2 3
Boeing 787-8

 

8 Bombardier CRJ-100/200

 

24 A321 d’Airbus

 

14
Boeing 787-9

 

29 De Havilland Dash 8-400

 

44 A319 d’Airbus

 

22
Boeing 767-300ER

 

6 De Havilland Dash 8-300

 

23

 

 

 

Boeing 737-8 MAX 26 24 De Havilland Dash 8-100

 

6

 

 

 

Boeing 737-9 MAX 11 0

 

 

 

 

 

 

Airbus A330-300 4 11

 

 

 

 

 

 

Airbus A321

 

15

 

 

 

 

 

 

Airbus A320

 

39

 

 

 

 

 

 

Airbus A319

 

16

 

 

 

 

 

 

Embraer 190

 

16

 

 

 

 

 

 

Airbus A220-300 45 0

 

 

 

 

 

 

TOTAL 94 189

 

9 146

 

2 64

* EVAS operates a total of five 18-passenger aircraft on behalf of Air Canada pursuant to capacity purchase agreements with Air Canada.

 

 

 

 

 

 

KEY FINANCIAL & TRAFFIC DATA

Year ended December 31, 2018. Figures in Canadian dollars.

  • Operating revenue: $18,065 million
  • Net income: $167 million
  • Revenue passenger miles (RPMs): 92,360 million
  • Available seat miles (ASMs): 110,866 million
  • Passenger load factor (PLF): 83.3 per cent


Overview Open PDF file is produced by: Air Canada Corporate Communications, www.aircanada.com/en/media Revised October 2019.