Corporate Profile

Corporate Profile

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Air Canada at a glance

Air Canada is Canada's largest airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. In 2019, it was among the top 20 largest airlines in the world. Air Canada is a founding member of Star Alliance™, providing the world's most comprehensive air transportation network.

Air Canada's predecessor, Trans-Canada Air Lines (TCA), inaugurated its first flight on September 1, 1937. The 50-minute flight aboard a Lockheed L-10A carried two passengers and mail between Vancouver and Seattle. By 1964, TCA had grown to become Canada's national airline; it changed its name to Air Canada. The airline became fully privatized in 1989. Air Canada shares are traded on the Toronto Stock Exchange (TSX:AC), and effective July 29, 2016, its Class A variable voting shares and Class B voting shares began trading on OTCQX International Premier in the U.S. under the single ticker symbol "ACDVF".

Its corporate headquarters are located in Montreal.

Rebuilding our global network to reconnect friends and families, as well as business

As travel restrictions ease across the globe and following the Government of Canada’s announcement to reopen international borders, Air Canada is committed to rebuild its network. With its industry-leading CleanCare+ bio-safety protocols, the airline has health and safety as its overriding priority.

Domestic network
Air Canada continued serving every province during the COVID-19 pandemic and, in the summer of 2021, launched a robust schedule serving 50 cities across Canada that enables Canadians to conveniently connect with friends and families, and support the country’s tourism, hospitality and business sectors.

U.S. transborder restart
Air Canada’s proud tradition of being the largest foreign carrier in the U.S. is reflected in its transborder schedule with 55 routes, 34 U.S. destinations and up to 220 daily flights between Canada and the U.S. It plans to restore service to all 57 U.S. destinations previously served as conditions allow.

International network restart
Air Canada has resumed service to 35 international routes and 22 destinations from its Toronto, Montreal, and Vancouver hubs, as well as from Calgary. It also launched a new route from Montreal to Cairo. Additional international routes will be added as conditions allow.

Travel policy for booking with complete confidence
Air Canada's new refund policy applies to all tickets purchased. The airline offers options including a refund to the original form of payment, an Air Canada travel voucher, or the equivalent in Aeroplan points, plus an additional 65% bonus if Air Canada must cancel a flight or change the schedule by more than three hours.

Are you travelling abroad?
Passengers are responsible for making sure that they meet all government entry requirements, including all required travel documents, visas, health certificates, and that they comply with all other entry criteria.

Check Air Canada’s Travel Ready Hub for the most recent government entry requirements. Government requirements may change at short notice.

Scan your COVID-19 travel documents
Air Canada’s digital solution is available on select routes through its mobile app for customers to securely upload and verify their COVID-19 test results. This feature will help travellers conveniently validate compliance with government health travel requirements prior to arriving at the airport.

New on-board safety video

Ode to Canada is Air Canada’s new on-board pre-flight safety video that takes customers on a stunning journey across Canada from coast to coast to coast, to each province and territory, and through all four seasons, all while presenting aircraft safety instructions in a compelling way.

Commitment to net zero emissions by 2050

Air Canada has committed to a net zero emissions goal from all global operations by 2050, demonstrating its long-term commitment to advancing climate change sustainability throughout its business. To reach this, Air Canada has set absolute midterm GHG net reduction targets by 2030 in its air and ground operations compared to its 2019 baseline.

Corporate citizenship

"I feel proud to have supported our country and fellow Canadians during these unprecedented times. Working with the Red Cross gave me a chance to give back in a meaningful way." ¬¬– Air Canada employee Ameena Youssef on working with the Canadian Red Cross in their fight against COVID-19

With the help of employees like Ameena and others, Air Canada supports communities in need across the country for various causes. This is one example of many other actions and accomplishments outlined in Air Canada's 2020 corporate sustainability report, Citizens of the World.

As a global airline and as citizens of the world, Air Canada aims — in everything it does — to integrate economic, environmental, and social factors organized into three sustainability pillars: Our Business, Our People and Our Planet.

(aircanada.com/CSR).

Air Canada Cargo business

Air Canada Cargo, the freight division of Air Canada, provides services within Canada and to major cities around the world. In March 2020, it re-engineered its business model from primarily transporting cargo in the belly of passenger aircraft to launching cargo-only flights, including temporarily modifying several widebody aircraft to double cargo capacity. To date, Air Canada Cargo has completed over 11,000 cargo flights, thus playing a valuable role in maintaining the global supply chain, and providing critical capacity that allows medical supplies, food, and consumer goods to reach communities around the world.

In late 2021, dedicated Boeing 767-300ER freighter aircraft will join the Air Canada fleet to provide consistent capacity on key air cargo routes such as Toronto to Miami, Quito, Lima, Mexico City and Guadalajara, with more routes being added as additional aircraft enter service.

Air Canada Cargo’s robust network connects through its main hubs in Toronto, Montreal, and Vancouver.

Aeroplan

Air Canada’s Aeroplan is Canada’s leading travel loyalty program, chosen by millions of travellers worldwide. Aeroplan offers the ability to earn or redeem points on all Air Canada fights as well as across the world's largest airline partner network, encompassing over 40 airlines which serve more than 1,300 destinations across the globe.

Members earn points with Aeroplan’s 150+ financial, retail, and travel partners, including online shopping via the Aeroplan eStore.  In addition to flights, members also have access to an extensive range of merchandise, hotel, and car rental rewards. 

Members who hold an eligible Aeroplan credit card or Aeroplan Elite Status benefit from preferred pricing on flight rewards and many other Air Canada travel perks, such as priority airport services.  (aircanada.com/aeroplan)

Air Canada CleanCare+

Air Canada is committed to end-to-end health and safety protocols. Using leading biosafety standards and enhanced preventive measures, the airline has refined its processes to keep customers safe throughout the travel experience, putting safety first, always.

Check-in
Health screening questions, touch-free check-in processes, and validation of health-related travel documentation pre-travel on select routes, as well as the disinfection of frequently touched areas such as check-in counters and kiosks, are just some of the measures implemented for customer safety.

Boarding
Ongoing cleaning at gate areas, regular health screening questions for all customers, adjusted boarding processes facilitating physical distancing and mandatory face coverings for all employees and customers are steps designed to protect everyone on board.

On board
All high-touch areas are sanitized with a hospital-grade disinfectant before every flight, and each time an aircraft overnights it receives a thorough cleaning. Additional preventive measures like mandatory face coverings, personal care kits and adjusted onboard services are also in place to better protect customers and employees.

Principal hubs

Air Canada’s three hubs, Toronto (YYZ), the primary global hub, Montreal (YUL), a principal gateway to French and other international markets, and Vancouver (YVR), the airline’s premier gateway to the Asia-Pacific, offer Air Canada customers convenient connections under one roof.

Fleet renewal

Air Canada’s fleet modernisation program began in 2014 by adding next-generation, fuel efficient aircraft with industry leading customer amenities. The ultra-efficient 787 Dreamliners now comprise nearly 50 per cent of the wide body fleet and deliver an approximate 20 per cent improvement in fuel efficiency over the aircraft they replaced. The Airbus A220-300 (formerly known as the Bombardier C Series) and 737 MAX 8 aircraft feature similar product specs and in-flight entertainment as the 787 Dreamliner. They are also expected to average approximately 20 per cent less fuel consumption per seat and emit 20 per cent less CO2 and 50 per cent less nitrogen oxides than the aircraft they replace.

Premium offerings

Air Canada Signature Service is an end-to-end premium service with lie-flat seats, access to airport concierge services at many airports, expedited check-in and security clearance (where available), priority baggage handling and preferential boarding. Customers also enjoy the Air Canada Maple Leaf Lounge pre-flight and will access the exclusive Air Canada Signature Suite once it reopens.

The Premium Economy cabin features enhanced comfort and amenities and is offered on international flights on all our wide-body aircraft: 787 Dreamliners, Boeing 777-300ERs and -200LRs, and Airbus A330-300s.

Preferred Seats are offered in the Economy cabin for those who would like extra space between seats (up to 10 cm more) and convenience to board earlier (temporarily suspended) and exit sooner on arrival.

The Air Canada Signature Suite has raised the bar with its five-star dining experience, setting a new standard for premium travel in North America. It is located in Terminal 1 at Toronto Pearson and at Vancouver International Airport for select Signature Service customers travelling to international destinations. The Signature Suites are temporarily closed due to the impacts of the COVID-19 pandemic and will reopen when conditions allow.

Maple Leaf Lounges are a comfortable way to relax or catch up on work before take-off with services and amenities to make the pre-flight experience more pleasurable and productive. Maple Leaf Lounges presently open include those in the domestic gate areas at Toronto, Montreal, Vancouver and Calgary, and the international gate areas at Toronto and Montreal, as well as Paris. Lounge services will also offer several touchless features, including presentation of all reading materials in digital format through PressReader and our AC @ La Table menu ordering app that allows customers to order hot snacks directly from their seat by simply scanning a QR code or tapping a NFC chip.

The Air Canada Café at Toronto Pearson offers a wide selection of specialty beverages to grab and go or to be enjoyed with complimentary Wi-Fi in a relaxed, bistro-type setting.  The Air Canada Café is temporarily closed due to the impacts of the COVID-19 pandemic and will reopen when conditions allow.

Air Canada Concierge services at 50 airports worldwide are available to Aeroplan Super Elite Members and, on day of travel at the airport, to Signature Service customers. Concierges are an immediate resource - in-person at select airports and by phone 24/7 - for all travel and airport-related matters, offering personalized priority services.

Culinary and wine talent

Air Canada's panel of celebrated Canadian culinary and wine talent have designed award-winning food and wine options that guide the airline’s caterers.

Chef David Hawksworth creates signature dishes with Canadian flair that are exclusively featured on Air Canada flights to Europe, Africa, and the Middle East in Signature Class, as well as in the Air Canada Signature Suite.

Chef Antonio Park prepares destination-inspired menus that are presented on select Air Canada flights from Canada to Asia and South America, as well as in Signature Class – North America.

Chef Jérôme Ferrer designs meals for the airline's Premium Economy and Economy Class customers on all flights departing Canada for Europe and Asia, as well as Australia and South America.

Chef Vikram Vij creates modern Indian dishes for all cabins of service on Air Canada's Canada-India flights from Toronto and Vancouver.

Sommelier Véronique Rivest is Air Canada’s sommelier. Her carefully hand-picked wines pair with food at 30,000 feet.

Wi-Fi

Air Canada offers Wi-Fi access on select North American, Caribbean, and international flights. Customers can save by purchasing access before their flight or buy on board. With a Wi-Fi purchase, customers also receive complimentary access to 7,000+ magazines and newspapers through the PressReader app. Find out if Wi-Fi is available on your next flight: (aircanada.com/wifi)

In the community

Air Canada has been part of Canadians’ lives and given back to communities across Canada for over 80 years. Established as a registered charitable organization in 2012, the Air Canada Foundation’s mission is focused on the health and well-being of children and youth in Canada and on helping connect sick children to the medical care they need away from home, granting children’s wishes and alleviating child poverty.

The Foundation works towards its mission by:

  • Offering financial and in-kind support to Canadian registered charities
  • Donating Aeroplan points to 15 paediatric hospitals across Canada, enabling children to access the medical care they need away from home
  • Supporting employees’ philanthropy in their local communities by providing airline tickets for charity fundraising
  • Raising funds through its Every Bit Counts program, which encourages customers to donate spare change of any denomination on board flights or through airport collection containers
  • Holding an annual golf tournament to raise funds; its ninth annual golf tournament in 2021 netted over $765,000 in support of children’s organizations The Air Canada Foundation also partners with Canadian NGOs in times of disaster, both locally and internationally, and supports major health-related causes.

Donate cash or Aeroplan points today at aircanada.com/foundation.

Online and app services

Book flights, car rentals and hotel stays, and purchase gift cards, Flight Passes and more online.

Self-service features are available to modify itineraries and purchase upgrades.

Check in and verify flight status 24 hours prior to departure and confirm your contact information. Kiosks at most airports provide self-service at airport arrival.

Stay in contact with real-time mobile app updates. You will also be automatically signed up to receive alerts including gate and time information.

Self-manage your itinerary during severe weather and irregular operations with the “Self-Service Rebooking Tool and follow travel alerts at aircanada.com/operationaloutlook.

Air Canada Rouge

Air Canada Rouge service includes complimentary streaming entertainment, a premium cabin, specialized customer service, high-speed satellite Internet on board its Airbus A319, A320 and A321 fleet. With flights to leisure destinations in the U.S., the Caribbean and within Canada, Air Canada Rouge has served more than 30 million customers since launching on July 1, 2013.

Air Canada Express

Air Canada enhances its North American domestic and transborder network through a capacity purchase agreement with Jazz Aviation LP. This Canadian regional carrier operates flights on behalf of Air Canada under the Air Canada Express brand.

Specialized services

Family travel – Customers with young children may take advantage of dedicated check-in counters at major hubs, complimentary on-board travel goodies, fun children's meal options, and early boarding. Customers can register their children for free online at Air Canada Skyriders to receive additional travel goodies. (https://www.aircanada.com/familytraveltips)

Air Canada Vacations is a leading Canadian tour operator, offering all-inclusive packages featuring accommodation, roundtrip airfare on board Air Canada, Air Canada Rouge, and its Star Alliance partners, Aeroplan flight rewards, as well as a wide assortment of cruises, tours, and excursions. A repeat recipient of the Travel Media Agents’ “Choice Award for Favourite Tour Operator,” Air Canada Vacations offers hundreds of destinations in the Caribbean, Mexico, Central and South America, Asia, Europe, and the U.S. (aircanadavacations.com)  

Jetz is Air Canada's premier charter aviation service provider delivering superior Business Class service to satisfy the travel needs of professional sports teams, entertainment groups and corporate clients. (aircanada.com/jetz)

Awards

  • In 2021, Air Canada was recognized for its people, products and services at the recent 2021 Skytrax World Airline Awards with honours for: Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and Excellence for COVID-19
  • In 2021, Air Canada won six honours in a series of awards from FXExpress Publications, Inc.'s family of brands. Global Traveler's Leisure Lifestyle Awards honour the best in the world of leisure and lifestyle travel; trazeetravel.com's The Trazees recognize in the best in millennial travel; and whereverfamily.com's Wherever Awards acknowledge the best in family travel.
  • In January 2021, Air Canada received APEX’s Diamond Status Certification for the Air Canada CleanCare+ biosafety program for managing COVID-19, the only airline in Canada to attain the highest APEX ranking.
  • Air Canada was named the 2018 Eco-Airline of the Year at the Air Transport World (ATW) 44th Annual Airline Industry Achievement Awards for being the first airline in the world to voluntarily join the World Bank's IMF Carbon Pricing Leadership Coalition.
  • Air Canada is routinely at the top of employer awards, including Forbes World’s Best Employers, Media Corp’s Montreal Best Employers and Best Diversity Employers and Achiever’s Most Engaged Workplaces, among others.

Fleet As of September 1, 2021

Air Canada On order Operating AIR CANADA EXPRESS On order Operating AIR CANADA ROUGE On order Operating
Boeing 777-300ER   19 Embraer 175   25 Airbus A320-200   5
Boeing 777-200LR   6 Mitsubishi CRJ-900   35 Airbus A321   14
Boeing 787-8   8 Mitsubishi CRJ 200   15 Airbus A319   20
Boeing 787-9   29 De Havilland Dash 8-400   39      
Boeing 737 MAX 8 16 24 De Havilland Dash 8-300   10      
Airbus A330-300   16            
Airbus A321   15            
Airbus A320   18            
Airbus A319   8            
Airbus A220-300 9 24            
TOTAL 25 167     124     39

Overview Open PDF file is produced by: Air Canada Corporate Communications, www.aircanada.com/en/media Revised September 2021.