Agent Reference
Travel
Ready
News
& Updates
- An update on Air Canada labour negotiations and your travel
- FLASH Registration (Canada and United States)
- Goodwill Policy
- New Distribution Capability (NDC)
- News Releases
- The Air Canada Cybersecurity Centre
Policies
& Processes
- AC Wallet - Frequently Asked Questions
- Air Canada Travel Voucher
- Credit Options
- Flight Disruption Policy
- Help from A to Z
- Increasing Connecting Time
- Intermodal Travel
- Landline Motorcoach Connections - Frequently Asked Questions
- Name Change Policy for Corporate
- Name Correction Policy
- Names : Minimum Number of Letters Requirement
- No Show Policy
- APPR Passenger Contact Requirement
- Schedule Change Policy
- Self-Service Rebooking Options for Involuntary Changes
- Waiver for GDS Edifact Bookings
Fares
& Ticketing
Refunds
- 24-Hour Refund Policy
- 48-Hour Refund Policy for Air Canada NDC channel tickets
- Child discount not taken at time of ticketing
- Duplicate Ticket Refund Policy
- Jury, Military and Subpoenas
- Refundable Tax Guide
- Refund and Exchange Policy in Case of Death
- Refund Services Reference Guide
- Ticket Refund Application Form
Agency Website Login and Direct Channel Reporting Tool
Benefits
Debit
Memo
Time of
Ticketing
Special
Fare
Programs
On Board
Travel
information
- Advance Passenger Information System (APIS)
- Air Canada Destinations
- Air Canada - Minimum Connection Time
- Baggage Information
- Check-In & Boarding Times
- Conditions of Carriage
- Government of Canada Electronic Travel Authorization (ETA)
- Flight Schedules
- Flight Status Information
- Self-Service Kiosks
- Travel Requirement
- TSA Pre Check