Agent Reference
News
& Updates
- Anti-Fraud Information Guide
- Daily Travel Outlook
- FLASH
- FLASH Registration (Canada and United States)
- Goodwill Policy
- Landline Motorcoach Connections - Travel Agents Frequently Asked Questions
- New Distribution Capability (NDC)
- News Releases
Policies
& Processes
- AC Wallet - Frequently Asked Questions for Travel Agents
- Air Canada Travel Voucher
- A to Z Help
- Credit Options
- Daily Travel Outlook Travel Alert Rebooking Policy
- Flight Disruption Policy
- Increasing Connecting Time
- Intermodal Travel - Frequently Asked Questions for Travel Agents
- Name Change Policy for Corporate
- Name Correction Policy
- No Show Policy
- Passenger Contact Information requirement
- Schedule Change Policy
- Self-Service Rebooking Options for Involuntary Changes FAQ
- Travel Agents Contact Guide
Fares
& Ticketing
- CRS Booking and Ticketing Policy
- Distribution Cost Recovery (DCR) - Frequently Asked Questions for Travel Agents
- EMD - Frequently Asked Questions for Travel Agents
- Fare Options
- Plating Carrier
- Queues to the Rates Desk
- Suspicious Credit Card Transactions
- Ticket Cross-Reference
- Ticket Validity
- Ticketing Violation-Cross Border Throw-Away Tickets
Web Sales Report Tool
Benefits
Debit
Memo
Time of
Ticketing
Special
Fare
Programs
Travel
information
- Advance Passenger Information System (APIS)
- Air Canada Destinations
- Air Canada - Minimum Connection Time
- Baggage Calculator
- Baggage (Delayed & Damaged)
- Baggage Information
- Baggage Policy for Military Personnel
- Check-In & Boarding Times
- Conditions of Carriage
- Electronic Travel Authorization (ETA)
- Flight Schedules
- Flight Status Information
- Self-Service Kiosks
- Travel Requirement
- TSA Pre Check