Frequently Asked Questions

We’ve already answered some of the questions you may have about the Air Canada for Business program.

The Program

What are the requirements for a company to join Air Canada for Business ?

Tier Level Qualifications. Account Travel spend will be tracked on a 12 month-rolling cycle granting customers instant qualification to the Tier Level and benefits as it is reached. As a Tier level reached it will be secured for a 12-month period. If a higher Tier level is reached the account will be instantly upgraded to the higher level for a 12 month period. If the account’s travel spend drops within the 12-month period, the account maintains the Tier level until the expiry date. Account will be reassessed at end of the 12 month period for new qualifying status. Revenue calculation is calculated on a day by day basis with a 7-day delay.

What are the benefits of using Air Canada for Business ?

Air Canada for Business is a program that rewards companies every time they book their business travel with Air Canada, Air Canada Express, Codeshare and our select Interline Partners.

Some of the benefits include:

  • Discounts on Air Canada, Lufthansa Group*, flights and select Partner Airlines
  • Exclusive promotional offers
  • Discounted or free Preferred seat selection
  • eUpgrade Credits
  • Discounted or free Maple Leaf Lounge access
  • Discounted or free Maple Leaf Club memberships
  • Discounted or free On My Way travel assistance
  • Air Canada Bistro vouchers
  • Discounted Avis Corporate Awards Program
  • Discounted Budget Business Program

*The Lufthansa Group includes: Lufthansa, Austrian Airlines, Brussels Airlines and SWISS.

Is there a cost associated with the Air Canada for Business Program?

There is no cost associated with enrolling or using the Air Canada for Business program. The Program is designed to help your company better manage its business travel expenses.

How will I know that my company has qualified for a Tier level?

When your company reaches a Tier level the Program Administrator and Corporate Officer will receive an email notification with details of the Tier Benefits as well as any complimentary or discounted products and services.

 

How Many eUpgrade credits does our company get?

Once your account reaches a Tier Level eUpgrade credits will be automatically provided to the Account.  The number of credits received depends on the Tier Level the account reached.

  • Level 1;  get 10 preferred seat credits  
  • Level 2;  get 20 preferred seat credits  
  • Level 3;  get 30 preferred seat credits

How do I claiming the eUpgrade Credits that our company has earned?

The  Program Administrator must send an email request to eupgraderequest@aircanada.ca and include the:

Subject line:  Company's name & (company ID) PN#

Email request must contain:

  • Company's name & (company ID) PN#
  • The name(s) + Aeroplan Number + email Address + number of credits to assign per member who has been designated to receive the EUpgrade credits:
  • To learn more see the EUPGRADE CREDITS section of our Rewards and Bonuses - Terms and Conditions

Does Air Canada for Business have a reporting tool?

The Air Canada for Business online tool offers a report-generating option which your account Program Administrators can use to download a range of reports.

The Rewards

How does the Tier level qualification work?

Only revenue from flown bookings made via the ACB booking tool or the Dedicated Air Canada for Business contact center are eligible for revenue tracking towards a Tier level.

What bookings qualify towards a Tier level (rewards level)?

Only revenue from flown bookings made via the ACB booking tool or the Dedicated Air Canada for Business contact center are eligible for revenue tracking towards a Tier level.

Do seat fees or change fees count towards a Tier level (rewards level)?

Only the flight Fare (before taxes) from a flown tickets purchased in the ACB program are calculated towards a tier level.

Can booking made outside the Air Canada for Busines booking tool count towards a Tier Level (rewards level)?

Bookings made via an ac2u partner (Online Booking Tool) authorised to sell Air Canada for Business will count towards a tier level. 

Do Flight Pass bookings count towards a Tier level?

Revenue is not added when a credit is booked, but rather when the Flight Pass is purchased in full or in quarterly installments. Therefore, it can positively impact the tier level very quickly.

Do I need to add a code to receive my discounts?

No. If your Business account is eligible for a discount, it  will be automatically applied to your booking.

When will my Tier discount be applied?

As soon as your account reaches a Tier level, you are  instantly eligible for applicable tier level discount.

How do I know that the fares are discounted?

Once your account reaches Tier level, the discounts will automatically be applied. Each fare with a Tier discount will be identified with a "Yellow star".

The Enrolment Process

Who can enroll in the Air Canada for Business program ?

The Program is open to businesses and not-for-profit organizations that are duly registered and doing business in Canada or the U.S. and who do not have an existing corporate agreement with Air Canada.

What do I need to enroll?

You need to be a registered company with a 

  • Goods and Services Tax (GST) number for Canadian Companies -or-
  • Employer Identification Number (EIN) for U.S. companies 

You will also need to add:

  • Your company name and street address
  • Basic information on the person who will be designated as your company's Program Administrator and Corporate Officer

How does our company enroll?

Please follow the next steps to enroll:

Once your company has enrolled, how will it be notified?

Once enrolled the program Administrator and Corporate Officer will receive A Welcome notification email with the Account number (PN#) and welcome offers.

Where is the Air Canada for Business Account Number stored?

Your company's account number is stored in the account details section. Only your Program Administrator and Corporate Officer is able to view this information.

The Online Tool

How do I log into the Air Canada for Business tool?

From the aircanada.com homepage, click on sign in

Select For Business from the Dropdown list

Enter your Username credentials. (email and password)

Do I need to download software to use the Air Canada for Business online tool?

You do not need to download any software to use the Air Canada for Business  online tool. However, the tool is best viewed using Chrome or Firefox, or Microsoft Internet Explorer version 7 or higher.

How long after enrollment can I start booking with the online tool?

Account set up can be done immediately after enrollment,  the Administrator can add Travellers right away, and start booking.

Can a booking made via the Air Canada for Business online tool be retrieved on aircanada.com?

Bookings made using the Air Canada for Business  online tool can only be retrieved via the same tool.

Which airlines other than Air Canada qualify for the Air Canada for Business Program?

In Addition to  Air Canada, Air Canada Rouge and Air Canada Express, ACB program is offered on the Lufthansa Group Carriers as well as multiple other Partner airlines. 

Can promotional codes be used when for the Air Canada for Business program bookings?

Yes, you can use either Air Canada or Air Canada for Business promotional codes.

Note:  Promotional code discount will replace the level discount for bookings.

Flight Passes

Is it possible to purchase a Flight Pass using the Air Canada for Business online tool?

Flight Passes can be purchased exclusively on aircanada.com. To do so, go to the, go to the Flight Pass tab on the aircanada.com homepage, or paste the following address into your browser: aircanada.com/flight passes.

Can I use the Air Canada for Business online tool to book a flight using Flight Pass credits?

Yes, you can use the Air Canada for Business  online tool to book a flight using Flight Pass credits.

Will my company's Flight Pass booking expenses be tracked?

Yes, Revenue from Flight Passes purchased after account enrollment count towards the account tier level.

To associate the Flight Pass revenue to the Air Canada for Business account enter the Company ID (PN#) is in the Client Identifier box at time of purchase.

Can revenue from a purchased Flight Pass be tracked retroactively?

Yes, provided your  account was enrolled prior to the purchase of the flight pass.  

Send and email to acforbusiness@aircanada.ca  Provide your Company name and Company ID (PN #) as well as your Flight Pass reference number, for revenue tracking.

To Reach Us

How Can I reach you?

You can send us your program related questions via email;  acforbusiness@aircanada.ca 

Our hours of operations are Monday to Friday 9:00am to 5;00pm (Eastern Time)

See our full contact information: acforbusiness.aircanada.com/contactus.html

What support is offered?

There is a dedicated Air Canada for Business expert team accessible via email acforbusiness@aircanada.ca ready to help you with any Program or technical related questions.

Where Can I Get booking support?

There is a dedicated Air Canada for Business Contact Center accessible for all booking related questions:

1 888 335-4189 (toll-free from Canada and the U.S.)

Hours of operation (Eastern Time):

6:00am to Midnight EST
7 days a week