eUpgrade requests are valid on eligible flights operated by Air Canada, Air Canada Express, and Air Canada Rouge which offer a Business Class, Premium Economy or Premium Rouge cabin, when a ticket is issued in an eligible fare option and booking class.
eUpgrade credits remain valid until 23:59 GMT on the expiry date noted in a member’s eUpgrade account. They can be used to request upgrades for flights departing on or before that date and time. It is not possible to request an upgrade using credits that expire prior to the departure date of the flight a member wishes to upgrade.
Unless otherwise specified, eUpgrades may not be used in conjunction with promotional pass travel or travel industry discount fares (including AIRMILES bookings) unless otherwise indicated. eUpgrades are not eligible on Group Bookings.
Members requesting an eUpgrade must include their Aeroplan number on their reservation.
Itineraries & eUpgrade pricing
eUpgrade credit and add-on requirements are calculated based on the requested upgrade cabin (Business Class, Premium Economy or Premium Rouge) for one-way travel from origin to destination on a single reservation, including connections. If the next available connection is beyond the timeframe, the eUpgrade request will be considered two separate journeys.
- Within North America: a connection is to 10 hours.
- For Sun/International: a connection is up to 24 hours.
Separate eUpgrade requests are necessary for itineraries booked on different reservations, and requirements will be calculated separately.
eUpgrade credit deposit
eUpgrade credits will be awarded within 72 hours of completing an eligible activity, such as choosing Select Benefits or crossing an eUpgrade threshold.
eUpgrade credit deduction & refunds
eUpgrade credits will be deducted at the time of upgrade request; those with the earliest expiry date will always be used first. To ensure a positive and consistent experience, please ensure eUpgrades are requested ahead of time whenever possible. All eUpgrade requests made within 36 hours of flight departure will be waitlisted and processed at the departure gate on day of travel.
If the traveller is not upgraded, the credits will be returned to the member's account. For itineraries with connections where only certain flights received confirmed upgrades, members may be entitled to a refund. In those cases, a portion of the credits related to the non-upgraded segments will be returned to the member's account.
Please note that there is a minimum processing delay of four days. If a discrepancy occurs within a member's eUpgrade account, they should allow at least 96 hours following their flight departure time before contacting Air Canada. We are unable to process adjustments requested within this timeframe. If, after 96 hours, the credits have not been returned to the member's account, they may contact Air Canada Reservations for assistance, or fill out our online form to report an eUpgrade discrepancy.
eUpgrade add-on collection
If an eUpgrade add-on applies for an itinerary, the member will be asked to provide credit card information to pay for the add-on. eUpgrade add-ons are non-refundable, and include all applicable taxes. A foreign merchant transaction fee may be charged by the credit card issuing bank at time of billing. Note that the credit card will only be charged if the traveller is upgraded, and a receipt will be issued by email.
Travel on three-cabin aircraft
When requesting an eUpgrade, members will always be awarded the best available seat.
For instance, if you request an upgrade to Business Class but no seats are available in that cabin at flight departure, you will be assigned a seat in Premium Economy (if one is available) and the eUpgrade credits required will be adjusted automatically.
If you do not wish to accept the change in cabin, you may, once the flight has closed, ask to be downgraded to your original cabin, and we will be happy to assign a seat to you in that cabin if one is available.
We cannot guarantee that you will be reassigned the seat you had previously selected or were assigned.
For airport standby eUpgrade requests on flights within North America, we will do our utmost, but cannot guarantee the meal service of the higher cabin, where available.
Fare rules for confirmed eUpgrades
Although travellers will be seated in a higher cabin when their eUpgrade is confirmed, their reservation will remain subject to the fare rules and restrictions of the booking class and fare option they originally purchased. These rules include, but are not limited to, accumulation of Aeroplan points or Status Qualifying Credit, change and cancellation fees, and baggage allowance.
Cancelling an upgrade in advance
You can cancel a waitlisted eUpgrade request any time before the flight closes by going to your eUpgrade account, or with the assistance of an Air Canada representative.
To cancel a confirmed eUpgrade, you'll need to contact us directly. If you choose to cancel your upgrade and your originally purchased Economy or Premium Economy booking class is no longer available, you may need to pay an applicable fare difference. If you're travelling on a Latitude Flight Pass, you can cancel your confirmed eUpgrade subject to the terms and conditions of your Flight Pass.
Cancelling an upgrade after the airport standby list has been processed
Once the flight has closed and your eUpgrade has cleared to a higher cabin, you can ask to be downgraded to your original cabin, and we will be happy to assign a seat to you in that cabin if one is available.
We cannot guarantee that you will be reassigned the seat you had previously selected or were assigned.
For travel on codeshare flights operated by Air Canada, eUpgrades may be requested on the day of departure prior to checking in for the flight. Please speak to an airport representative at the check-in counter to process these requests.
For travel on codeshare flights operated by partner airlines, eUpgrades are not available.
In the event of irregular operations, Air Canada will always try to rebook travellers on the best available flight. While we will always attempt to maintain the status of their eUpgrade on their new journey, this may not always be possible. In the event an eUpgrade is lost, members will be able to re-request an eUpgrade via aircanada.com, through Air Canada Reservations or with an Air Canada agent at the airport.
When complimentary upgrades are given at time of departure due to irregular operations, customers with a previously requested eUpgrade will not be eligible for a credit refund.
Members who end up travelling a longer distance involuntarily will not be charged more than the number of eUpgrade credits or the add-on amount initially charged for the upgrade.
Travel with a support person
Upgrade requests are not eligible for travellers who are not self-reliant and are severely physically disabled (paraplegic or quadriplegic) so as to require a support person.
Extra seat for comfort
eUpgrade requests are not eligible for travellers who require extra seating.
Child-restraint devices are not permitted in Air Canada Signature Class.
Pets in cabin
eUpgrade requests for travellers with a pet are only available for the Business cabin. Pets are not permitted in Premium Economy Class because of cabin configuration.
Travellers with respiratory conditions who require a Medipak must be seated in the last row of the Business Class cabin. If such seating is not available, please see an Air Canada airport agent upon check-in.
It may not always be possible to accommodate travellers with severe allergies in the Business Class or Premium Economy cabins. For example, eUpgrade may be refused if:
- A traveller is severely allergic to cats and there is already a passenger seated in Business Class or Premium Economy who is travelling with a cat as part of their carry-on baggage, or
- A traveller is travelling with a cat as part of their carry-on baggage and there is already a passenger seated in Business Class or Premium Economy who is severely allergic to cats.
Other upgrade options
In the event that a traveller's eUpgrade request to the Premium Economy cabin is confirmed, they may be presented with an opportunity to purchase a Last Minute Upgrade, or submit a request for an AC Bid Upgrade, to the Business Class cabin at time of check in (availability permitting). The price of such an upgrade will be determined based on their confirmed seat in the Premium Economy cabin, and as a result, no refund will be granted for the eUpgrade credits used or add-on paid for their initial eUpgrade to the Premium Economy cabin.
eUpgrade credits are not redeemable for cash or other consideration and may not be bartered or sold; further, confirmed upgrades will be declared void if sold, bartered or transferred. Air Canada reserves the right to terminate the Aeroplan Elite Status benefits of those who sell or barter their eUpgrade credits, or who repeatedly fail to pay eUpgrade add-ons. eUpgrade credits are non-transferrable, and are the property of Air Canada.
Air Canada reserves the right to, without notice, (a) modify the terms and conditions related to eUpgrade credit usage and eUpgrade add-ons, (b) add, modify, or delete eligible booking classes, (c) cancel any eUpgrade request made in violation of the terms and conditions listed here, and (d) change eUpgrade priority rules. Upgrades are never guaranteed, subject to space availability for the number of upgrades permitted per flight, and subject to operational considerations which are at Air Canada’s sole discretion. In the event of changes to the number of eUpgrade credits and/or the amount of the eUpgrade add-on required for an upgrade, Air Canada will endeavor not to penalize members who have previously requested an eUpgrade, subject to certain system limitations.
An eUpgrade can be requested at any time but clearance will begin at the pre-determined clearance window. Any requests not confirmed in advance will be transferred to the airport standby list for assessment at time of departure. Note: For those members who have requested an eUpgrade on a through flight (a flight with a technical stop), waitlisted requests on the airport standby list will only be accommodated should there be seat availability on the entire journey. Partial upgrades on flights operating with the same flight number are not permitted.
A list setting forth the priority of eUpgrade requests on the airport standby list may be included in the Flight Status Section of the Air Canada App. A traveller’s airport standby upgrade request will be displayed on the priority list using the first three letters of their family name and the initial letter of the first name. Should the traveller board the aircraft prior to the flight closing for check in, their name will be removed from the standby list and their upgrade request forfeited.