Enjoy extra comfort with eUpgrades

If you are travelling on a codeshare flight operated by Air Canada (e.g., a flight marketed by another airline but operated by Air Canada), you may only request an upgrade with an Air Canada agent at check in at the airport on your day of travel.

In some cases, an eUpgrade add-on may apply. An eUpgrade add-on is a supplementary payment in cash, which may be required depending on the fare paid. Add-on rates apply per direction and per upgraded passenger and include all applicable taxes.

Should an eUpgrade add-on apply, payment information must be provided when you request your upgrade, regardless of whether the upgrade clears in advance or on the day of departure at the airport. Only credit cards are accepted as a form of payment, and your credit card will only be charged if the upgrade is successful once the flight departs. You will then receive a receipt by email indicating the eUpgrade add-on payment status.

If your upgrade request is waitlisted, you can cancel the upgrade request by accessing your eUpgrade account, or by contacting Air Canada Reservations or your travel agent.

If your upgrade request is confirmed, you can cancel the upgrade request by contacting Air Canada Reservations or your travel agent. Note that if your originally purchased Economy or Premium Economy booking class is no longer available, you may need to pay the applicable fare difference.

In cases where you are entitled to a refund, such as when your upgrade doesn’t clear, your eUpgrade credits will be returned to your eUpgrade account within 96 hours of the arrival of your last flight. If, after 96 hours, the credits have not been returned to your account, you can report an eUpgrade discrepancy via our online form.

Bundle 1 – It takes approximately 24 hours for credits to be deposited once you’ve done your selection.

Bundle 2 – If selected, you will earn eUpgrade credits for eligible Flight Pass activities. It may take up to three weeks for eUpgrade credits to be deposited into your account following an eligible activity.

There’s a specific allotment of upgradable space available per flight. Once space is gone, all requests will remain waitlisted. Any requests not confirmed in advance will be transferred to the airport standby list for assessment at time of departure.

The expiry date of your eUpgrade credits varies based on when you earned them. eUpgrade credits earned between January 1 and June 30 will be valid until January 16 of the following year, while those earned between July 1 and December 31 will be valid until January 16 of the subsequent year. When requesting an upgrade, the credits with the shortest validity period will always be used first.

When requesting an eUpgrade to Business Class, travellers will always be awarded the best available seat. For instance, if a member originally requested an upgrade to Business Class, and although there are no Business Class seats available at flight departure, seats in Premium Economy are available, they will automatically be seated in the Premium Economy cabin. The eUpgrade credits required will be adjusted automatically.

Booked on the same itinerary: You can request an upgrade for yourself and two companions in advance. Any passengers exceeding this allotment must be split onto a separate reservation, which can be accomplished by contacting Air Canada Reservations.

Booked on separate itineraries: You can request an upgrade for a maximum of two companions with an Air Canada agent at the airport on the day of departure.

Yes. You can request an eUpgrade for yourself on flights booked in a Latitude or Premium Economy (Flexible) fare.

Yes, but this can only be done by contacting Air Canada Reservations. If requesting an eUpgrade online through your account, credits will be deducted from the account of whoever is logged in.

If you board your flight prior to the standby list being processed, your name will be removed from the list and your upgrade request forfeited.