Enjoy extra comfort with eUpgrades
Aeroplan Elite Status Members can earn eUpgrade credits and exchange them for upgrades to the Business or Premium Economy cabin on any flight operated by Air Canada, Air Canada Express, or Air Canada Rouge, including on flights paid with points. It’s our way of showing our appreciation for their loyalty by elevating their travel experience.
Earn eUpgrade credits
Status members can earn eUpgrade credits in 3 different ways:
Core Benefits
At the beginning of every new benefit year, as well as when qualifying for a higher status during early recognition, all status members receive 20 eUpgrade credits as part of their Core Benefits.
Select Benefits
When qualifying for status and at the start of each benefit year, status members can choose additional eUpgrade credits, or to receive eUpgrade credits for eligible Flight Pass activities. If you’re a status member and haven’t done so already, choose your Select Benefits now.
Threshold eUpgrades
Status members earn additional eUpgrade credits automatically for every eligible Status Qualifying Mile (SQM) or Status Qualifying Segment (SQS) threshold they cross during the calendar year.
Learn more
Use eUpgrade credits
As an Aeroplan Elite Status Member, it’s easy to request an upgrade, whether it’s for an entire one-way itinerary, or only certain flight segments.
1 Sign in to your eUpgrade account.
2 Retrieve your booking by entering your booking reference and last name.
3 Review the cabin options being offered, the number of credits required and the add-on fee, if applicable, and make your selection.
4 If an add-on fee is applicable, proceed with payment.
5 You’ll receive a confirmation that your request was received. Once your clearance window opens, your upgrade will be confirmed if space is available.
6 The required eUpgrade credits will automatically be removed from your account.
Upgrades can also be requested when you check in online, on your mobile device, at an airport kiosk, or with an airport agent at the check in counter or the departure gate on your day of travel. They can be requested at any time but will start to be confirmed at the clearance window below:
Checking availability pre-booking
To understand eUpgrade availability before booking a flight, the filtering function in our search functionality can be used.
Applying this filter will update search results and highlight which flights have seats available for eUpgrades. Clicking on a specific flight will then provide further information based on the parameters entered, including the number of credits required, applicable add-on fees, and waitlist information per fare purchased.
eUpgrades clearance window
| Premium Economy (flexible) Latitude |
Premium Economy (lowest) Comfort Flex Standard |
Premium Economy (lowest) Comfort Flex Standard |
|
|---|---|---|---|
| All flights | North America and Sun destinations | International | |
| Anytime | 14 days | 7 days | |
| 12 days | 6 days | ||
| 10 days | 5 days | ||
| 8 days | 4 days | ||
| 4 days | 3 days | ||
| 7 days |
Should your request for an upgrade not clear, your eUpgrade credits will be returned to your eUpgrade account within 72 hours of the arrival of your last flight.
eUpgrades requirements
eUpgrade credits have an expiry date which varies based on when the credits were earned. eUpgrade credits earned between January 1 and June 30 will be valid until January 16 of the following year, while those earned between July 1 and December 31 will be valid until January 16 of the subsequent year.
eUpgrade credits must be valid on the date of the flight for which you wish to request an upgrade. The credits with the shortest validity period will always be used first.
The number of eUpgrade credits needed for an upgrade, along with any applicable add-ons, depends on:
View the details of the eUpgrade credit requirements and the applicable clearance window for requesting an upgrade.
If you notice any discrepancies with any of the transactions in your eUpgrade account, you can notify us by completing our online form.
Share your eUpgrades
Share the love! As an Aeroplan Elite Status Member, you can also use your eUpgrade credits to request an upgrade for your travel companions.
- If your companion is travelling on the same reservation as you, you can request an upgrade in the same way as you normally would. Status members can request an upgrade for themselves and up to two companions in advance.
- If your companion is travelling on the same flight but on a different reservation as you, the upgrade request must be completed with an Air Canada agent at the airport on the day of departure. Status members can request an upgrade for up to two companions on the same flight.
Exclusive benefit for Aeroplan Super Elite Members
Aeroplan Super Elite Members can also designate one eUpgrade nominee and request upgrades on their behalf, even when they are not travelling together. Here’s how it works:
- As a Super Elite member, you can designate one eUpgrade nominee per year
- You can designate your nominee via your eUpgrade account by providing their name and Aeroplan number
- The eUpgrade nominee submission period begins on January 17 of each benefit year, and your designated nominee will remain active until January 16 of the following year
- Nominees can be deactivated and reactivated during the benefit year
- eUpgrades for nominees can be requested via your eUpgrade account and are subject to the applicable clearance window
- An Aeroplan Member, regardless of their Elite Status, can only be identified as an eUpgrade nominee by one Super Elite Member
Frequently asked questions
I’m not able to request an eUpgrade for a codeshare flight via my eUpgrade account. Why is that?
If you are travelling on a codeshare flight operated by Air Canada (e.g., a flight marketed by another airline but operated by Air Canada), you may only request an upgrade with an Air Canada agent at check in at the airport on your day of travel.
Why am I being asked to pay a fee for an eUpgrade I’m requesting?
In some cases, an eUpgrade add-on may apply. An eUpgrade add-on is a supplementary payment in cash, which may be required depending on the fare paid. Add-on rates apply per direction and per upgraded passenger and include all applicable taxes.
Should an eUpgrade add-on apply, payment information must be provided when you request your upgrade, regardless of whether the upgrade clears in advance or on the day of departure at the airport. Only credit cards are accepted as a form of payment, and your credit card will only be charged if the upgrade is successful once the flight departs. You will then receive a receipt by email indicating the eUpgrade add-on payment status.
How can I cancel an eUpgrade request?
If your upgrade request is waitlisted, you can cancel the upgrade request by accessing your eUpgrade account, or by contacting Air Canada Reservations or your travel agent.
If your upgrade request is confirmed, you can cancel the upgrade request by contacting Air Canada Reservations or your travel agent. Note that if your originally purchased Economy or Premium Economy booking class is no longer available, you may need to pay the applicable fare difference.
My eUpgrade did not clear. When can I expect the credits to be deposited back in my account?
In cases where you are entitled to a refund, such as when your upgrade doesn’t clear, your eUpgrade credits will be returned to your eUpgrade account within 72 hours of the arrival of your last flight. If, after 72 hours, the credits have not been returned to your account, you can report an eUpgrade discrepancy via our online form.
I just chose my Select Benefits. Why haven’t my additional eUpgrades been deposited?
Bundle 1 – It takes approximately 24 hours for credits to be deposited once you’ve done your selection.
Bundle 2 – If selected, you will earn eUpgrade credits for eligible Flight Pass activities. It may take up to three weeks for eUpgrade credits to be deposited into your account following an eligible activity.
Why did my upgrade not clear when the clearance window opened?
There’s a specific allotment of upgradable space available per flight. Once space is gone, all requests will remain waitlisted. Any requests not confirmed in advance will be transferred to the airport standby list for assessment at time of departure.
Why do I have eUpgrade credits with different expiry dates in my eUpgrade account?
The expiry date of your eUpgrade credits varies based on when you earned them. eUpgrade credits earned between January 1 and June 30 will be valid until January 16 of the following year, while those earned between July 1 and December 31 will be valid until January 16 of the subsequent year. When requesting an upgrade, the credits with the shortest validity period will always be used first.
When requesting an eUpgrade to Business Class, travellers will always be awarded the best available seat. For instance, if a member originally requested an upgrade to Business Class, and although there are no Business Class seats available at flight departure, seats in Premium Economy are available, they will automatically be seated in the Premium Economy cabin. The eUpgrade credits required will be adjusted automatically.
Booked on the same itinerary: You can request an upgrade for yourself and two companions in advance. Any passengers exceeding this allotment must be split onto a separate reservation, which can be accomplished by contacting Air Canada Reservations.
Booked on separate itineraries: You can request an upgrade for a maximum of two companions with an Air Canada agent at the airport on the day of departure.
I no longer hold Aeroplan Elite status but have a balance eUpgrade credits. Am I able to use them?
Yes. You can request an eUpgrade for yourself on flights booked in a Latitude or Premium Economy (Flexible) fare.
Yes, but this can only be done by contacting Air Canada Reservations. If requesting an eUpgrade online through your account, credits will be deducted from the account of whoever is logged in.