COVID-19 Updates

Bringing Canadians Home

In these unprecedented times, rest assured we are working around the clock to bring our fellow Canadians home. Our global network continues to operate, transporting Canadians from countries where borders remain open. To see your current flight status, please check here.

Since March, Air Canada has transported hundreds of thousands of Canadians back home through our global network. We continue to bring more Canadians home to their loved ones on special flights operated in conjunction with the Canadian Government.


Commercial Flights

Post March 31, and until further notice from the government, we will also continue serving all provinces and territories of Canada, with a reduced network, as well as a number of international and U.S. transborder destinations from select Canadian cities.

For the full list of destinations we will continue to service as of April 1, please click here.


Special Flights

Canadians abroad are strongly encouraged to register with the Government of Canada's Registration of Canadians Abroad (ROCA) https://travel.gc.ca/travelling/registration. This will allow the Government of Canada to contact you with instructions and a code to book should there be a flight arranged to bring Canadians home.

Upon receiving this code, please complete your booking on your local edition of the aircanada.com website.
Should you encounter an error upon booking, this means there are no more seats available on the flight. If additional flights become available, you will be informed via ROCA.
For any emergency help, please contact sos@international.gc.ca.

For more information on these special flights, please click here.

Flight changes and cancellations

If you booked directly with Air Canada (including aircanada.com, the Air Canada Mobile App, Air Canada for Business, and our Contact Centres) or Air Canada Vacations, Aeroplan, Kayak, Google Flights, and Skyscanner, please follow the questions below for help with your booking.

If you booked with a travel agent or any other online travel agency (for example, Expedia or Priceline), kindly contact them directly for changes or cancellations. Each partner has a unique booking system that we are unable to access in order to adjust your booking.

What do you want to do?

I want to cancel an existing booking

If you made a flight booking before April 15th, 2020, and you want to cancel it, you can do so with no cancellation fee. You will receive full credit, which you can use towards future travel. This credit is valid for travel before April 30th, 2021.

Here’s how:

  • If you booked on aircanada.com, the Air Canada mobile app, through the Air Canada Contact Centre; or on Kayak, Google Flights or Skyscanner; you can go online for the fastest outcome:
    • Sign in to aircanada.com, and select ‘My Bookings’
    • Enter the booking reference number and passenger information
    • Select ‘Cancel booking’
    • When you confirm, if any change fee is displayed, it will be waived
    • Please ensure that you hold on to your ticket number, which can be found in your original booking itinerary. When you are ready to travel again, please call us at 1-888-247-2262, with your ticket number, to book your future flight. Future travel using your travel credit must be completed before April 30, 2021.
  • If you booked your ticket through a travel agent or online travel agency (for example Expedia or Priceline), please contact them for assistance. Remember that tickets sold through a travel agency cannot be changed online.
  • Click here if your booking is an Aeroplan flight reward.
  • For all vacation packages purchased through Air Canada Vacations before April 15, 2020, please visit AirCanadaVacations.com
  • If you booked in 2019, call us before the one-year anniversary of your original ticket purchase date and we will extend the waiver through April 30th, 2021

Terms and conditions

  • You must use your future flight credit for travel before April 30th , 2021.
  • Tickets must have been purchased directly from Air Canada, Kayak, Google Flights, Skyscanner or through your travel agent before April 15th , 2020.
  • Air Canada tickets can be identified by a 13-digit ticket number beginning with Air Canada’s code “014”. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with “014”) are subject to the waiver policy of the other airline.
  • When booking a new flight with your flight credit, any fare difference will apply if the new flight is more expensive. If the new flight is less expensive, any residual value resulting from a lower fare will be lost.
  • Air Canada Vacations is offering its CareFlex travel protection plan for free on bookings made between March 5 and April 15, 2020. If you purchased your vacation package with Air Canada Vacations and would like to make changes to your booking, please contact your travel agent directly or Customer Care at 1 800 296-3408 for packages to Mexico, the Caribbean, Las Vegas or Hawaii, or at 1 877 752-7710 for tours in Europe.

I have an existing booking, and I want to change my flight

If you made a flight booking before April 15th, 2020, you can make a one-time change to your existing booking without a fee, up until two hours before your flight. You can fly to the same destination at a later date or change to a different destination. The rebooked travel needs to take place before April 30th, 2021.

Here’s how:

  • If you booked on aircanada.com, the Air Canada mobile app, through the Air Canada Contact Centre; or on Kayak, Google Flights or Skyscanner; you can go online for the fastest outcome:
    • Sign in to aircanada.com, and select ‘My Bookings’
    • Enter the booking reference number and passenger information
    • Select ‘Change booking’
    • When you confirm, if any change fee is displayed, it will be waived
    • If your new booking is more expensive than the original booking, you will need to pay the fare difference. If your new booking is less expensive than the original fare, you will not receive a reimbursement for the difference.
  • If you booked your ticket through a travel agent or online travel agency (for example Expedia or Priceline), please contact them for assistance. Remember that tickets sold through a travel agency cannot be changed online.
  • Click here if your booking is an Aeroplan flight reward.
  • If you booked an Air Canada Vacations package through a travel agent, please contact the travel agent directly.
  • If you booked an Air Canada Vacations package directly from Air Canada Vacations, please visit AirCanadaVacations.com for details.
  • Please note, all Air Canada Vacations bookings scheduled to depart from Canada between March 19 and April 30, 2020, inclusively, have been cancelled.

I want to change or cancel my Flight Pass credit booking OR
I want to place my unlimited Flight Pass on hold

  • Looking to change a booking?

    1 free change per Flight Pass credit booking:
    Flight Pass credit bookings can be changed once, up to two hours before the original departure, until the expiration date of the Flight Pass, free of charge. To avoid high call wait times, click here for the steps on how to change an existing Flight Pass credit booking.
  • Looking to cancel a booking?

    1 free cancellation per Flight Pass credit booking:
    Flight Pass credit bookings can be cancelled once, up to two hours before the original departure, free of charge. To avoid high call wait times, click here for the steps on how to cancel an existing Flight Pass credit booking.

    Please note: All Flight Passes with an expiration date between March 13 to April 30, 2020, have been extended until July 31, 2020.
  • Looking to place your unlimited Flight Pass on hold?

    Unlimited Flight Pass customers can put their unlimited Flight Passes on hold. Your unlimited Flight Pass can be reactivated once you are ready to resume travel. The monthly installment payments will also be put on hold and resumed once your Flight Pass is reactivated. Please note that your Flight Pass will be extended based on the length of your hold. Click here for steps on how to place your unlimited Flight Pass on hold.

I am thinking about making a new booking

Book any flight with confidence now, knowing that if the situation with COVID-19 changes, you can adjust your travel plans accordingly. Any booking made until April 15, 2020, for travel until April 30, 2021, can be changed without a fee. For non-refundable fares, you will get a credit towards future travel. Note that travel must be completed by April 30, 2021.

I want to check whether my flight is still scheduled

Regardless of how you booked, you can go online to check if your booking has been cancelled:

  • Sign in to aircanada.com, and select 'My Bookings'
  • Enter the booking reference number and passenger information
  • Once there, you can see if there have been any changes made to your upcoming flights

You can also visit the list of countries where we've suspended routes.

My flight has been cancelled. What should I do?

Despite this unprecedented situation, rest assured we are working around the clock to help our customers. However, while cancellations that are within an airline's control can lead to a refund, those cancellations that are caused by COVID-19 are beyond our control. For non-refundable tickets, we are providing a flight credit of equal value for a future ticket purchased within 24 months. We thank you for your patience and understanding during this difficult time.

If your flight has been cancelled, you will receive full credit, which you can use towards future travel. This credit is valid for travel within 24 months of your flight cancellation date.

Here’s how:

  • You will receive an email notifying you that your flight has been cancelled and outlining next steps to process your flight credit.
  • If you booked on aircanada.com, the Air Canada mobile app, through the Air Canada Contact Centre; or on Kayak, Google Flights or Skyscanner; you can go online for the fastest outcome:
    • Sign in to aircanada.com, and select ‘My Bookings’
    • Enter the booking reference number and passenger information
    • Select ‘Cancel booking’
    • When you confirm, if any change fee is displayed, it will be waived
    • Please ensure that you hold on to your ticket number, which can be found in your original booking itinerary. When you are ready to travel again, please call us at 1-888-247-2262, with your ticket number, to book your future flight. Future travel using your travel credit must be completed within 24 months from the date your flight was cancelled.
  • If you booked your ticket through a travel agent or online travel agency (for example Expedia or Priceline), please contact them for assistance. Tickets sold through a travel agency cannot be changed online.
  • Click here if your booking is an Aeroplan flight reward.
  • For all Air Canada Vacations bookings cancelled between March 19, 2020 and April 30, 2020, please visit AirCanadaVacations.com

Terms and conditions

  • You must use your future flight credit for travel within 24 months of your flight cancellation date
  • Tickets must have been purchased directly from Air Canada, Kayak, Google Flights, Skyscanner or through your travel agent before April 15, 2020.
  • Air Canada tickets can be identified by a 13-digit ticket number beginning with Air Canada’s code “014”. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with “014”) are subject to the waiver policy of the other airline.
  • When booking a new flight with your flight credit, any fare difference will apply if the new flight is more expensive. If the new flight is less expensive, any residual value resulting from a lower fare will be lost.
  • Exceptions may apply per government regulations

Important information for you to know

Route updates

Find out more

Preventive measures

Find out more

Service offering changes

Find out more

We are working around the clock to help our customers.

A video message from Calin Rovinescu, President and Chief Executive Officer, on Air Canada during the COVID-19 crisis.

Play this video

Watch the video here.

Government Entry Requirements

As the global impact of COVID-19 evolves and government entry requirements continue to change rapidly, we urge that you please review any applicable entry requirements prior to travel.
For more information please click here.

Useful resources

We encourage our customers to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:

Centers for Disease Control and Prevention (CDC)
Sharing background information about COVID-19 and news about cases in the United States.
Read more.

The World Health Organization (WHO)
Has the latest updates and a Q&A about COVID-19.
Read more.

The Government of Canada
Providing outbreak updates within Canada and around the world.
Read more.

International Air Transport Association (IATA)
Publishing the latest travel restrictions.
Read more.