Travel essentials
Prepare for travel
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Manage your trip
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Accessible travel
Plan your trip by reviewing and requesting our accessibility services.
Carry-on baggage
Take the guesswork out of what you can and cannot bring in the cabin.
Flight Passes
Book and fly with unequalled flexibility and convenience.
Special items
From guitars to golf clubs, these special items can come with you provided you follow a few simple rules.
Air Canada App
Travel like a pro: book, fly, use Aeroplan, and manage it all from the palm of your hand.
Credit options
Need to cancel? You can store your ticket’s cash value and use it when you’re ready to fly next.
Seat selection
Up front, extra space, window, or aisle? The choice is yours.
Special meals
We offer a selection of special meals to meet your dietary needs.
Daily travel outlook
See the day’s outlook on possible disruptions caused by weather or other conditions.
Customer Service Plan
Our Customer Service Plan outlines our policies and addresses key service elements that most affect our customers.
Lost and found
Did you forget something on one of our flights or at the airport?
Receipt requests
Do you need proof of payment for a ticket purchase or other fee paid?
Booking help
Direct booking
To manage a booking made directly with Air Canada, including an Aeroplan reward, as well as a Google Flights, Kayak or Skyscanner booking.
Manage your booking
Online agency or travel agent
If you booked via an online travel agency such as Expedia, Priceline or Flight Centre, or with a real-life travel agent, please contact them directly; they use unique booking systems that we cannot access.
New booking
To book a flight with us, no hassle, no fuss.
Book a flight
Helpful links
Flight disruptions
Your flight was disrupted? Find out if you’re eligible for compensation.
Check my eligibility
General concerns or feedback
For refund requests, issues with baggage, Flight Passes or Gift Cards, or other travel-related matters, write to us.
Submit feedback
Status of a submitted query
Looking for the status of a query you submitted via our Web form? You can use your case number to view the latest on your request.
Check the status of my case
Speak with an agent
If you haven’t found what you need, or you just want to speak to an agent, call us.
Consult the directory
Directory
Ready to call us? Please first make sure your query isn't covered by one of the other options on this page, as our call centre agents are not able to access certain information.
Air Canada – flights and reservations
For new reservations, changes or cancellations on direct bookings only, or general flight information.
1-888-247-22621-888-247-2262
Toll free, 24/7, within Canada and the U.S.
514-393-3333514-393-3333
Toll charges may apply.
Aeroplan
For Aeroplan-related inquires, including booking, changing, or cancelling a flight reward.
1-800-361-53731-800-361-5373
Canada, U.S., Caribbean
0-800-756-38650-800-756-3865
United Kingdom
514-395-0300514-395-0300
All other areas
Baggage – delayed or damaged
Have a WorldTracer file? Let us know if you have not been reunited with your bags within 3 days.
1-888-689-BAGS (2247)1-888-689-BAGS (2247)
Toll free, 24/7, within Canada and the U.S.
Status of a submitted query
Looking for the status of a query you submitted via our Web form? You can use your case number to view the latest on your request.
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