Online DRS

Travel
Ready Hub

• Air Canada Refund and Cancellation Policy
• New Air Canada Travel Voucher/Aeroplan Points Webform for GDS
• New Process and FAQ for Converting GDS bookings to an Air Canada Travel Voucher or Aeroplan Points
• Name Transfer Process - COVID-19
• Refundable Tax Guide
• Travel Ready Hub

Travel
Agent News

• Air Canada Flash
• Air Canada Flash - Goodwill
  • Frankfurt
  • Ukraine
  • Change Fee Waiver
• Air Canada News Release
• Contact Information
• Daily Operational Outlook
• My AC Agency Support
• Register for the Air Canada Flash
• Air Canada Corporate Profile

Policy
& Processes

• Flight Disruption Policy
• Increasing Connecting Time
• Name Change Policy
• Name Correction Policy
• Name Transfer Process - COVID-19
• New Air Canada Travel Voucher/Aeroplan Points Webform for GDS
• New Process and FAQ for Converting GDS bookings to an Air Canada Travel Voucher or Aeroplan Points
• Passenger Contact Information requirement
  • Air Passenger Protection Regulations Briefing Document
  • FAQ - Air Passenger Protection Regulations (APPR)
• Schedule Change policy
• Travel Advisory

Fares
& Ticketing

• Advance Passenger Information System (APIS)
• CRS Booking and Ticketing Procedure
• FAQ: EMD-A for Paid Seat Selection
• Fare option
• Online Booking Tool - Seat map impacts
• Online Booking Tool - Display impacts
• Plating Carrier
• Pricing Assistance
• Suspecious CC Transactions
• Ticket Cross-Reference
• Ticket Validity
• Ticketing Violation-Cross Border Throw-Away Tickets

Refunds

• Ticket Refund Application Form
• Refund Services Reference Guide
• Refundable Tax Guide
• Ticket Refund Application Form

Debit
Memo

• Debit Memo Policy

Time of
Ticketing

• Time of Ticketing Incentive

Special
Fare
Programs

• Air Canada for Business
• Air Canada Gift Cards
• Amenity fund Application
• 2020 Amenity funds Program
• Flight Passes
• Group Travel
• Meeting & Events

On Board

• Aircraft Information
• Cabins & Onboard Meal
• Inflight Entertainment
• Seat Selection

Premium
Services

• Air Canada Bistro
• Air Canada Signature Suites
• Concierge
• Maple Leaf Lounges
• Preferred seats
• Premium Economy
• Business class
• Signature class

Travel
information

• Flight Schedules
• Baggage Calculator
• Baggage Information
• Baggage policy for members of military
• Baggage Tracer
• Check-in & boarding time
• Conditions of Carriage
• Delayed & Damaged Baggage
• Electronic Travel Authorization (ETA)
• Flight Status Information
• How to Check-In
• Route Maps
• Self-Service Kiosks
• Travel Requirement
• TSA Pre Check

Special
Assistance

• Bereavement Fare
• Customers with special needs
• Medical
• Pets
• Special Meal
• Travelling with Children and Infants
• Unaccompanied Minors
• Wheelchair Acceptance

Partner
Information

• Lufthansa
• Star Alliance
• United Jetstream

Specialized
Services

• Air Canada Cargo
• Air Canada Rouge
• Air Canada Vacations
• Charters

Agency Website
Login & Tips

• Best Practices with Passwords
• Aircanada.com/agents Scripted Login User Guide
• Master User Registration and Agency ID
• Web link

Aeroplan

• Aeroplan
• Air Canada eUpgrades
• Credit Card partners

Air Canada
University

• Global Sales University