Contact Information

Accounting

Air Canada
Sales Accounting
P.O. Box 1979
Winnipeg, MB.
R3C 3R3

Incorrect form of payment

Please note: Original credit card number remains on ET database: any changes resulting in adcol, change fee, refund etc. will be posted to the original credit card.

Please submit requests to the email address below.  An administration fee in the form of an ADM (Airline Debit Memo) will be issued in the amount of $25.00 + GST/HST and/or QST per ticket.

NB: To adhere to PCI Compliance we cannot accept credit card numbers via email. Please fax or mail the credit card numbers.

Tel: (204) 941-2149
Fax: (204) 941-2803
cathy.vangompel@aircanada.ca

Copies of tickets, Receipts for any product or service purchased, Credit card inquiries

Please include the passenger name, record locator, routing, date of travel, credit card number and ticket number if available.

Tel: (204) 941-2973
Fax: (204) 941-2803
financeweb@aircanada.ca

BSP Resolution & ET Reversal Desk

financebsp@aircanada.ca
Tel: 204 941 2841
Fax: 204 941 2803

 

Refund Services

Air Canada
Refund Services
P.O. Box 6475
Winnipeg, MB.
R3C 3V2

For information on a refund status

Please provide the ticket number(s) and your IATA number.

Send request by mail to Refund Services

Tel: (204) 941-2851
Fax: (204) 941-2789
refundservices.remboursement@aircanada.ca

Commission Recall Notices

Tel: (204) 941-2282
Fax: (204) 941-2789
refundservices.remboursement@aircanada.ca

Audit

Air Canada
Sales Audit
P.O. Box 1979
Winnipeg, MB.
R3C 3R3

Debit Memo inquiries

Debit memo disputes must be done via BSPlink

Fax:
(204) 941-2803
salesaudit.verificationventes@aircanada.ca

Contact your Air Canada Help Desk for assistance

Prior to travel

Contact the Air Canada Help Desk

Post travel

Customer Relations
P.O. Box 64239
RPO Thorncliffe
Calgary, AB, Canada
T2K 6J7
Fax : 1 (866) 584-0380
Send an email

  • Contact your Air Canada Help Desk for assistance
  • Can be made within 72 hours of departure
  • Review Selling Air Canada online FAQ
Western Canada:
BC, Manitoba, Alberta, Saskatchewan
Fax: (604) 270-5790
Fax: (416) 263-5556
Prairies Fax: (416) 263-5556
Ontario Fax: (416) 263-5556
Ottawa and Quebec Fax: (514) 422-0208
Toll Free Fax: 1 (888) 665-1717
Atlantic Canada Toll Free Fax: 1 (888) 665-1717

Reset of revoked website password

Contact your agency Master User. Master Users and agencies not using the Master User functionality must contact:

Technical Support Desk: 1-888-247-2262

For initial registration only email: agencyweb@aircanada.ca

  • Contact your Air Canada Help Desk.
  • Review CIC*170/61

GST, HST and QST exempt passengers as well as continuous journey itineraries

For technical support and navigational assistance with all web booking, including Flight Passes:

Tel: 1-888-247-2262

To request a web link

E-mail: agencyweb@aircanada.ca

Other Air Canada Contact Information*

*External sites. Clicking on the link will open a new window.

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