YOUR AIR CANADA FOR BUSINESS STATUS IS SECURE

New booking flexibility and Air Canada CleanCare+

There is nothing like the feeling of looking forward to an upcoming trip. Discover all the updates we’ve made for safe and flexible travel.

Your status as of March 1, 2020 has been extended until 2022.

In times like these, loyalty is more important than ever, and we know it goes both ways. In light of these unprecedented circumstances we wanted to provide you with more details on your Air Canada for Business account status.

Whatever status your company holds as of March 1, 2020, it will automatically be extended until March 1, 2022. These updates will happen automatically, with no further action required by you. Additionally:

  • Should your company reach a lower status at its planned renewal date(s) before March 1, 2022, the status that your account held on March 1, 2020 will be automatically extended account administrator will receive an email confirming the status extension.
  • Should your company reach the same status it currently holds at its planned renewal date(s) during this period, your account administrator will automatically receive an email confirming that the status was renewed.
  • Should your company reach a higher status your company status will be automatically upgraded to the next threshold, and the new rewards and benefits will be available to enjoy immediately. Your account administrator will receive an email confirming the status was upgraded.

For example:

In June 2019, company ABC reached Level 2 status, representing the 150k-300k threshold. This company would enjoy benefits at that reward threshold until June 2020, unless the account reached a higher level, where it would automatically upgraded.

With this new extension, company ABC would automatically retain their Level 2 status until March 1, 2022 even if they did not reach the 150k minimum spend due to current travel restrictions.

Terms and Conditions

  1. The Status Extension policy will run for renewals of Air Canada for Business statuses during the period of March 1, 2020 and March 1, 2022 (the "Offer"). This offer is available for all companies enrolled in the Air Canada for Business program.
  2. The status extension policy has already been applied to all accounts that had a renewal date since March 1, 2020.
  3. If the company had a status renewal between March 1, 2020 and April 27, 2020, the account should have already received an update to their account status under the standard policy. These accounts have now been updated with the new extension policy and the administrator should receive an email advising of the new status. The extension will credit the account with any outstanding benefits corresponding to the new level that was attributed. 
  4. As of April 27, 2020, all renewal dates until March 1, 2022 will automatically extend current status.
  5. The status extension policy ends on March 1, 2022. All renewal dates after March 1, 2022 will be administered under the standard policy. For more information about the account status and thresholds, please visit our Rewards terms and conditions page.
  6. Air Canada reserves the right at their sole discretion to disqualify any individual from this Offer and to ban the individual from any future offers that it finds or believes to be tampering with the process or the operation of this Offer, to be acting in violation of these Terms and Conditions or in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. Any attempt by a member or any other person to deliberately damage any website or undermine the legitimate operation of this Offer is a violation of criminal and civil laws and should such an attempt be made; Air Canada reserves the right to seek damages from any such person.
  7. This Offer is subject to change at Air Canada's sole discretion without notice.
  8. By entering this Offer, you acknowledge and agree that Air Canada and its subsidiaries: (i) shall have no liability of any kind whatsoever with respect to this Offer; (ii) make no warranty, guaranty or representation of any kind concerning the offer; (iii) disclaim any implied warranty; and (iv) are not liable for injury, loss or damage of any kind resulting from your participation in this Offer. Air Canada is not responsible for typographical or other errors in this Offer or administration of this Offer, including, but not limited to, errors in advertising, the official Terms & Conditions. Air Canada is not responsible for any problems or technical malfunctions of any telephone network or lines, computer online systems or servers, computer software problems or traffic congestion on the internet or at any website and assumes no liability for damage to member's or any person's computer resulting from participating in this Offer.  
  9. If this Offer is not capable of running as planned for any reason, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, pandemic or any other causes beyond the reasonable control of the Air Canada which corrupt or affect the administration, security or proper conduct of this Offer, Air Canada reserves the right at its sole discretion to, without advance notice, terminate or suspend the Offer, in whole or in part, or modify it in any way.
  10. This Offer is governed by all applicable federal, provincial and municipal laws and regulations applicable in the province of Quebec.
  11. In the event of any discrepancies between the English language Terms and Conditions and the French language Terms and Conditions for this Offer, the English rules shall prevail.

UPDATES ON COVID-19

As the global impact of COVID-19 evolves and government entry requirements continue to change rapidly, stay updated on flight status, cancellation policies and useful travel resources here.

Additional Information

See more information on how status is calculated here.

See more information on program rewards, terms and conditions here.

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Air Canada flight information 1 888 422-7533

I want to make a new booking

You can make a one-time change without a fee for all new and existing tickets issued through December 31, 2020 for original travel between March 1, 2020 and December 31, 2021. If you booked directly with Air Canada and you need to cancel your booking for any reason up to 2 hours prior to departure, you can convert your ticket into an Air Canada Travel Voucher that is fully transferrable and never expires. Or if you’re an Aeroplan member, you can cancel your ticket and convert it into Aeroplan Miles and get an additional bonus of 65% more miles. Learn more.
Refundable tickets will be refunded as per the fare rules; a cancellation fee may still apply.

Do you have a remaining ticket value from a previously cancelled booking?
You can now convert your previously cancelled booking (for original travel between March 1, 2020 and December 31, 2021) to an Air Canada Travel Voucher or Aeroplan Miles with an additional 65% bonus miles. Learn more. You can then make a new booking.

I have already requested an Air Canada Travel Voucher - when can I expect to receive it?
Due to the number of requests that need to be processed, we expect to start issuing Air Canada Travel Vouchers in September 2020.

If you need to make a new booking using your remaining ticket value, please contact your original booking source:

  • Travel agent or any online travel agency (for example, Expedia or Priceline): Contact them directly.
  • Aeroplan: Click here for contact options.
  • Air Canada Vacations: Click here for contact options.
  • Air Canada (including Kayak, Google Flights, and Skyscanner): Call us at 1-888-247-2262 (click here for international and other numbers).
  • Air Canada for Business: Click here for all updates.

Terms and Conditions

  • Ticket must be issued on or before December 31, 2020.
  • For original travel between March 1, 2020 and December 31, 2021.
  • If you need to change any flight, your new travel must be completed by December 31, 2022. No change fee will apply.
  • If you booked directly with Air Canada and you need to cancel any flight you will soon be able to convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires or to Aeroplan Miles with an additional 65% bonus miles. No change fee will apply. Learn more.
  • Existing bookings must be changed or cancelled up to 2 hours prior to departure.

I want to change or cancel my upcoming booking

You can make a one-time change without a fee or cancel your existing booking and rebook later if your original travel is between March 1, 2020 and December 31, 2021.

If you booked with a travel agent or any online travel agency (for example, Expedia or Priceline), kindly contact them directly for changes or cancellations. Each partner has a unique booking system that we are unable to access in order to adjust your booking.

If you booked with Air Canada Vacations, click here for contact options.

For Aeroplan bookings, click here for contact options.

If you booked directly with Air Canada (including aircanada.com, the Air Canada Mobile App, and our Contact Centres) or Kayak, Google Flights, and Skyscanner, you can change or cancel your booking by visiting Manage My Booking.

If you booked with Air Canada for Business, click here for all updates.

Terms and Conditions

  • Ticket must be issued on or before December 31, 2020.
  • For original travel between March 1, 2020 and December 31, 2021.
  • If you need to change any flight, your new travel must be completed by December 31, 2022. No change fee will apply.
  • If you booked directly with Air Canada and you need to cancel any flight, you will soon be able to can convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires or to Aeroplan Miles with an additional 65% bonus miles. No change fee will apply. Learn more.
  • Booking can be changed or cancelled up to 2 hours prior to departure.
  • Refundable tickets will be refunded as per the fare rules; a cancellation fee may still apply.

I’d like to convert my previously cancelled booking to an Air Canada Travel Voucher or Aeroplan Miles

You can now convert your previously cancelled booking (for original travel between March 1, 2020 and December 31, 2021) to an Air Canada Travel Voucher that is fully transferrable and never expires or Aeroplan Miles with an additional 65% bonus miles. Learn more.

If you booked with a travel agent or any online travel agency (for example, Expedia or Priceline), kindly contact them directly for options. Each partner has a unique booking system that we are unable to access in order to adjust your booking.

If you booked with Air Canada Vacations, click here for contact options.

For Aeroplan bookings, click here for contact options.

If you booked directly with Air Canada (including aircanada.com, the Air Canada Mobile App, and our Contact Centres) or Kayak, Google Flights, and Skyscanner, you can convert your booking by visiting Manage My Booking.

If you booked with Air Canada for Business, click here for all updates.

I want to change or cancel my Flight Pass credit booking OR place my unlimited Flight Pass on hold

1 free change per Flight Pass credit booking:
Flight Pass credit bookings can be changed once, up to two hours before the original departure, until the expiration date of the Flight Pass, free of charge. To avoid high call wait times, click here for the steps on how to change an existing Flight Pass credit booking.

1 free cancellation per Flight Pass credit booking:
Flight Pass credit bookings can be cancelled once, up to two hours before the original departure, free of charge. To avoid high call wait times, click here for the steps on how to cancel an existing Flight Pass credit booking.

Place your unlimited Flight Pass on hold:
Unlimited Flight Pass customers can put their unlimited Flight Passes on hold. Your unlimited Flight Pass can be reactivated once you are ready to resume travel. The monthly installment payments will also be put on hold and resumed once your Flight Pass is reactivated. Please note that your Flight Pass will be extended based on the length of your hold. Click here for steps on how to place your unlimited Flight Pass on hold.

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Safety first, always


We’ve introduced Air Canada CleanCare+, an industry-leading program committed to end-to-end health and safety protocols. Using new biosafety standards and enhancing preventive measures, we are elevating the steps we're taking to keep you safe throughout your travel with us, because we believe in putting safety first, always.
Learn what to expect while travelling with our step-by-step guide.

check-in illustration

Please note, for those over the age of 2, wearing a face covering while travelling is a mandatory requirement issued by Transport Canada. All non-compliance cases will be reported to Transport Canada, and could result in a financial penalty.

Masks with an exhalation valve, bandanas, and scarves, have been deemed ineffective in the protection against COVID-19, according to requirements outlined by Transport Canada. As such, they no longer qualify as acceptable face coverings when travelling with us. Learn more about what is accepted as an effective face covering.

If you have a medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, you must provide this to Air Canada. Once you have obtained your medical certificate, please contact the Air Canada Medical Assistance Desk.


Air Canada CleanCare+

Discover our enhanced preventive measures

Check-in

New measures are being implemented at check-in, like health screening questions and pre-flight infrared temperature checks for customers, as well as the disinfection of frequently touched areas like check-in counters and kiosks.

Boarding

We’re adding preventative measures at the gates, like ongoing cleaning of surfaces, regular health screening questions for all customers, as well as mandatory face coverings for all employees and customers.

On board

All high-touch areas on the aircraft are sanitized with a hospital-grade disinfectant before every flight, with extra cleaning measures implemented when an aircraft overnights.

Additional preventive measures like mandatory face coverings, and adjusted onboard services are also in place to better protect customers and employees.

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Where we fly


In addition to the destinations we currently fly to across Canada, Europe and Asia, we’re resuming flights to more destinations this summer.

See our latest network updates.

Canada

Canada

Discover our destinations across Canada, with service to each province.

U.S.

U.S.

Fly to select destinations in the U.S. including Boston, New York, Las Vegas and more.

International

International

We continue to fly to key international destinations, including London Heathrow, Paris, Frankfurt and more to come this summer.

info icon Government Entry Requirements

As the global impact of COVID-19 evolves and government entry requirements continue to change rapidly, we urge that you please review any applicable entry requirements prior to travel. For more information please click here.

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Adjusting our service


We’re going the extra mile to keep our customers and employees safe through a variety of service adjustments.

See the complete details.

On board
Lounges
Additional adjustments

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Loyalty program updates


To enhance flexibility for our members we have implemented a few loyalty program updates.

On board

2020 Altitude status extension

All Altitude status for 2020 will automatically extend through the end of 2021.


See the complete details.

Lounges

Sharing Altitude status

If a member has already achieved status for next year, or does so by the end of 2020, they can gift it to a friend or loved one.

See the complete details.

Additional adjustments

Other adjustments

A flexible cancellation policy is in effect for Aeroplan Flight Rewards.


See the complete details.

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