Contact Information

 

Copies of tickets

receipts for any product or service purchased,

credit card inquiries

Tel: (204)941-2973
Fax: (204) 941-2803
financeweb@aircanada.ca

Please include the passenger name, record locator, routing, date of travel, credit card number and ticket number if available.
Refund Services
Air Canada
Refund Services
P.O. Box 6475
Winnipeg, MB.
R3C 3V2
For information on a refund status
Please provide the ticket number(s) and your IATA number.
Send request by mail to Refund Services

Tel: (204) 941-2851
Fax: (204) 941-2789
refundservices.remboursement@aircanada.ca
  Commission Recall Notices Tel: (204) 941-2282
Fax: (204) 941-2789
refundservices.remboursement@aircanada.ca
Audit
Air Canada
Sales Audit
P.O. Box 1979
Winnipeg, MB.
R3C 3R3
Debit Memo inquiries
Debit memo disputes must be done via BSPlink
Fax:
(204) 941-2803
salesaudit.verificationventes@aircanada.ca

Contact your Air Canada Help Desk for assistance

Prior to travel

Contact the Air Canada Help Desk.

Past travel

To be done through "assistance"

  • Contact your Air Canada Help Desk for assistance
  • Can be made within 72 hours of departure
  • Review Selling Air Canada online FAQ

Western Canada:
BC   
Manitoba, Alberta, Saskatchewan
Fax: (604) 270-5790
Fax: (416) 263-5556
Prairies Fax: (416) 263-5556
Ontario Fax: (416) 263-5556

Ottawa and Quebec

Fax: (514) 422-0208
Toll Free Fax: 1 (888) 665-1717

Atlantic Canada

Toll Free Fax: 1 (888) 665-1717

Reset of revoked website password

Contact your agency Master User. Master Users and agencies not using the Master User functionality must contact:

Technical Support Desk: 1-888-247-2262

For initial registration only email: agencyweb@aircanada.ca

  • Contact your Air Canada Help Desk.
  • Review CIC*170/61

GST, HST and QST exempt passengers as well as continuous journey itineraries

For technical support and navigational assistance with all web booking, including Flight Passes:

Tel :1-888-247-2262

To request a web link

E-mail: agencyweb@aircanada.ca

Other Air Canada Contact Information*

*External sites. Clicking on the link will open a new window.