FAQs

Acquisition News


Learn more about how Air Canada, TD, CIBC and Visa’s acquisition of the Aeroplan program will affect me.

Why were you part of this deal to buy Aeroplan?
Since our announcement in May 2017, Air Canada has heard from thousands of customers that, in addition to expecting a better loyalty program, they would prefer to transfer their Aeroplan Miles to the new Air Canada loyalty program. We’re investing in this deal so that we can deliver exactly that. If successfully concluded, the deal will allow for customers’ Aeroplan Miles to transfer into the new Air Canada loyalty program in 2020.
Why did these companies want to buy Aeroplan?
Air Canada, TD Bank, CIBC and Visa Canada are Aeroplan’s largest partners, and many of our own customers are also Aeroplan members. We all have a vested interest in the stability of the Aeroplan Program, and believe our customers will all benefit from this transaction.
I'm hearing a lot about changes to Aeroplan – what do they mean for me?
Aeroplan recently announced details of planned changes to their program coming in July 2020. For now, though, it’s business as usual. You can continue to earn and redeem Aeroplan Miles for travel with Air Canada and our Star Alliance partners through June 2020. Similarly, Air Canada Altitude members can continue to enjoy their exclusive travel privileges.
Will Air Canada still launch a new program in 2020, or are you keeping Aeroplan?
Air Canada remains committed to delivering on our promise to build a new loyalty program that better reflects the way our customers live and travel. What’s more, if the deal is successfully concluded, customers’ Aeroplan Miles will be transferable into the new Air Canada loyalty program when it launches in 2020.
What happens now that Aimia has accepted the partners’ offer to acquire the Aeroplan Program?
Air Canada is building a new, best-in-class loyalty program that will deliver the responsive, flexible and integrated service our customers want. That program remains on track to launch in 2020. What’s more, if the deal is successfully concluded, customers’ Aeroplan Miles will be transferable into the new Air Canada loyalty program when it launches in 2020.
How about if Aimia bankrupts before or after 2020? Robin L.
We can’t speculate on something we don’t control. We know Aeroplan has announced that they are committed to keeping and growing the program. For information, please go to aeroplan.com or contact Aeroplan Customer Service.
Will you eliminate merchandise rewards? Chris K.
Regarding our new program, we haven’t yet determined whether there will be options to redeem miles for merchandise rewards. Currently, Aeroplan does offer the ability to redeem Aeroplan Miles for merchandise rewards. For more information about earning and redeeming your Aeroplan Miles, please visit Aeroplan.com or contact Aeroplan Customer Service.
Concerned that Air Canada owned Aeroplan, sold it and now is starting its own loyalty program again. Is this encouraging customer loyalty? Stuart R.
Great question, Stuart. For background, Air Canada sold its final stake in Aeroplan almost 10 years ago to Aimia, and when we did, it enabled us to strengthen our airline during a very difficult time. It helped us initiate the transformation that resulted with the Air Canada you know today. Over the years, for nearly a decade, Aimia has been a great partner and we are very grateful for everything they do for us and for our customers. Looking to our future, however, it is clear that Air Canada needs more than just a way for its customers to earn and burn miles. We also need to own our relationship with you – which involves creating more personalized interactions, compelling rewards, and making our end-to-end customer experience as seamless as possible. That is the promise of our new program, and we know that if we do it right, we will encourage loyalty in ways we previously never imagined.

Aeroplan Members


Learn more about how updates to my Aeroplan membership and my miles will affect me.

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What would this deal mean for my Aeroplan Miles?
If the deal is successfully concluded, your Aeroplan Miles will be transferable into the new Air Canada loyalty program in 2020.
I'm hearing a lot about changes to Aeroplan – what do they mean for me?
Aeroplan recently announced details of planned changes to their program coming in July 2020. For now, though, it’s business as usual. You can continue to earn and redeem Aeroplan Miles for travel with Air Canada and our Star Alliance partners through June 2020. Similarly, Air Canada Altitude members can continue to enjoy their exclusive travel privileges.
What will this acquisition mean for my Aeroplan credit card?
For now, it’s business as usual. Aeroplan members can continue to earn Aeroplan Miles with their Aeroplan credit cards, and redeem miles a range of Aeroplan Rewards, including travel with Air Canada and the Star Alliance member airlines through June 2020.
How many Aeroplan Miles have I accumulated? Henry B.
You can find your most up-to-date Aeroplan Mileage balance by going to aeroplan.com or contacting Aeroplan Customer Service.
The Aeroplan miles that have been accumulated until June 2020… will they have an expiry date? Christine G.
Based on the Aeroplan Program, Aeroplan Miles won’t expire unless your Aeroplan account is inactive for a certain period of time ; presently your Aeroplan Miles will stay active as long as you accumulate or redeem Aeroplan Miles within 12 consecutive months of when your last activity.
What is going to happen to all my Aeroplan points in June 2020?
Based on the Aeroplan Program, Aeroplan Miles will remain in your Aeroplan account in June 2020 unless you’ve chosen to redeem them for flights or other Aeroplan Rewards before then. Aeroplan will determine the types of flight and other rewards Aeroplan will offer for those points.
Will my Aeroplan Miles be usable on Star Alliance flights after 2020? Howard T.
While this is still years away, we expect the last date to redeem Aeroplan Miles for Star Alliance partner flights to be June 29, 2020 when our agreement with Aimia for the Aeroplan program ends. You can redeem Aeroplan Miles for travel on most Star Alliance partners up to 11 months in advance, subject to availability and the terms of the Aeroplan program.
Can we combine my husband's and my miles together so we can purchase a trip for one of us? Penny W.
Currently, the Aeroplan program allows you to transfer miles to a friend or family member for a fee. For more information, please contact Aeroplan or visit aeroplan.com. If this is in regard to our new program, enabling this kind of flexibility will definitely be important when building our new program, particularly if it’s valued and appreciated by our customers. Stay tuned for more details as we get closer to the launch date of our program.
Will Aeroplan members still have access to partner lounges at international airports where Air Canada does not have its own, dedicated lounge? Jeremy W.
There will be no changes to lounge access privileges offered to our Altitude members and Business Class customers.
After June 2020 will I still be able to earn Aeroplan points from car rental companies or hotel stays (that are currently affiliated with the Aeroplan program) to maintain my account activity so that my Aeroplan points do not expire? Andrew M.
Aeroplan currently offers ways to earn and redeem Aeroplan Miles, and they would be best placed to discuss their plans. We have seen statements from Aeroplan that they plan to continue to provide good redemption opportunities. For information, please go to aeroplan.com or contact Aeroplan Customer Service.
Why should I continue to fly Air Canada and accumulate Aeroplan points from those flights when they have an effective expiry date of 2020? Desmond F.
Your Aeroplan Miles will remain with Aeroplan, subject to the conditions of their program, [and will continue to be redeemable for travel. Plus, you can look forward to generous enrolment bonuses when our program launches in 2020. It’s still too early to share the details, but you can count on it being rewarding.
Can I earn mileage through web-shopping (i.e. estore from Aeroplan) and certain shopping (i.e. gas, grocery) like what I have now? Angie L.
Yes. Subject to the terms of Aeroplan’s program, Aeroplan offers a range of shopping partners. When our new Air Canada program launches, we plan to offer ways to earn miles through shopping partners as well. More details on that as we get closer to launch in mid-2020.

Altitude Members


Learn more about how changes to my Altitude membership, my status and my points will affect me.

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Does the transition from Aeroplan have any effect on Altitude status?
No. Your Altitude status is independent from Aeroplan and your ability to earn or maintain status is not affected by this change. Similarly, your Million Mile status and progress towards qualification will also be honoured.
Will Air Canada be honoring that commitment of awarding the equivalent of Elite 50k status or higher for million mile flyers? Cody S.
All Altitude status levels we offer for current Million Mile members will be the same when our new program launches.
Other airlines just have one program. Just integrate the Altitude concept and keep it easy...no smoke and mirrors this time around please. Bill.
We agree with you, Bill.
Is AC maintaining the 3 million miles = Super Elite for life program? Stephen S.
Yes. There are no plans to change our offerings for Million Mile members as part of our new program. All Altitude status levels we offer for current Million Mile members will be the same when our new program launches.
I am million miles club and have elite status for life. What will happen to that? Gurvinder C.
Our Air Canada Altitude privileges, including Star Alliance recognition and Million Mile status are unaffected by this change. As a Million Mile member you will continue to enjoy Altitude Elite 50K status each year.
Will the miles that have been accumulated towards qualifying for Million Miles status be carried forward to the new program? Carol W.
Our Air Canada Altitude privileges, including Star Alliance recognition and Million Mile status are unaffected by this change. As a Million Mile member you will continue to enjoy Altitude Elite 50K status each year.
What happens to the Million Mile Status level? Will that be carried over to the new program? Jim L.
There are no changes planned to the Million Mile status when our new program launches. All earnings that go to your Altitude Million Mile status will be carried forward to our new program.

Credit card holders


Learn more about how I will be affected as a credit card holder.

What will this acquisition mean for my Aeroplan credit card?
For now, it’s business as usual. Aeroplan members can continue to earn Aeroplan Miles with their Aeroplan credit cards, and redeem miles a range of Aeroplan Rewards, including travel with Air Canada and the Star Alliance member airlines through June 2020.
Will your new program also allow transfers from American Express points? Monique B.
Our partnerships for banking and credit cards, including American Express, haven’t been determined yet. We’ll have more details about this closer to when our new program is launched.
Will you have any credit card affiliations allowing us to accumulate miles through purchases? David D.
Yes, we absolutely will have credit card partnerships with our new program. We’ll be working hard to create a range of credit card options that better serves the way you live and travel. More details will be announced closer to when our new program is launched. Stay tuned!
I have a CIBC Aeroplan Gold card. What would happen to my CIBC Visa Card? Luigi B.
Your Aeroplan affiliated credit cards will continue earn Aeroplan Miles, subject to the conditions of the credit card, as well as the Aeroplan program.
When will you have a new credit card affiliation? S. Dapueto
We do plan to offer credit cards that will earn miles and Air Canada travel benefits with our new program. Stay tuned as we get closer to our launch in mid-2020.
Will the new program offer a U.S. resident with a U.S.-based credit card earning miles in the new program? Mark R.
We do plan to offer credit cards that will earn miles and Air Canada travel benefits with our new program. While this will likely start out focused on our Canada-based customers, we do intend to have credit card offerings for customers based outside Canada as well. Stay tuned for more details as we get closer to our launch in mid-2020.

The New Loyalty Program


Learn more about how the new Air Canada Loyalty Program will affect me.

Doesn’t Air Canada own Aeroplan?
No. The Aeroplan program is fully owned and operated by Aimia, a separate, independent company. Air Canada created Aeroplan in 1984 but sold its last shares in Aimia (formerly Groupe Aeroplan) in 2008.
Will my account in the new Air Canada program be set up automatically if I do nothing?
There’s no action required from you right now. If you are already an Aeroplan member, your enrolment in the new Air Canada program will be easy. Approximately 12 months prior to launch (mid-2019) we will begin communicating the key specifics, including instructions to set up your account.
Will Air Canada commit to not devalue the miles when they are credited to the new program? Greg E.
We do not anticipate any near-term changes as a result of our announcement, and the agreement we have in place with Aeroplan through June 2020 remains unchanged. That said, Aimia has the right to make adjustments to Aeroplan Reward pricing, and they have made changes from time to time in response to market conditions. Aeroplan always provides advance customer notice for such changes.
Will the new program allow us to fly on partner airlines (such as trips to Star Alliance destinations) as well? Darryl B.
Yes. With our new program you will be able to earn and redeem miles with our Star Alliance partners and other partner airlines.
Will the new Air Canada loyalty program put Air Canada loyal customers first? David M.
You can count on it. Our new program will be designed to create a better earning and redemption experience for our most loyal customers, especially our Altitude members.
Will Air Canada be doing something special for their very loyal, long time members such as myself? Steve S.
Absolutely. To start, we will have enrolment offers based on your prior flight activities. In the program, we will create a better earning and redemption experience for our most loyal customers, especially our Altitude members. Stay tuned for details as we get closer to when our program launches.
Will the new program be more inclusive of members who live in countries other than Canada and cannot access domestic flights easily? Ruth W.
Our new program will have a global reach, giving you access to earning and redemption opportunities with Air Canada, our Star Alliance partners and other airlines we partner with. Overall, we want our program to be appealing to all customers of Air Canada, regardless of where they call home.

Star Alliance Carrier


Learn more about how Star Alliance carriers will affect me.

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Is joining the program of another Star Alliance carrier best for rewards after June 2020 when crediting before that date? P. Plouffe
If earning miles toward Star Alliance carrier rewards is a priority for you, earning miles with one of our Star Alliance partner’s programs is indeed an option. In doing so, however, you wouldn’t receive credit toward Air Canada Altitude status or Million Mile qualification. Additionally, you wouldn’t have access to the wide array of Air Canada rewards that Aeroplan offers beyond just the standard flight rewards you might have access to in the program of another Star Alliance carrier.
Will my Aeroplan Miles be usable on Star Alliance flights after 2020? Howard T.
We expect the last date to redeem Aeroplan Miles for Star Alliance partner flights to be June 29, 2020 when our agreement with Aimia for the Aeroplan program ends. You can redeem Aeroplan Miles for travel on most Star Alliance partners up to 11 months in advance, subject to availability and the terms of the Aeroplan program.
Will the new program allow us to fly on partner airlines (such as trips to Star Alliance destinations) as well? Darryl B.
Yes. With our new program you will be able to earn and redeem miles with our Star Alliance partners and other partner airlines.

Have a question for us?


Your voice matters to us and we want to hear from you. If you have a question and it doesn’t looks like we’ve answered it here, please send it over.

We’ll be keeping this page updated as your questions come in.

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