FAQs

Acquisition News


Learn more about how Air Canada’s acquisition of the Aeroplan program will affect me.

Why was Air Canada part of this deal to buy Aeroplan?
Since our announcement in May 2017, Air Canada has heard from thousands of customers that, in addition to expecting a better loyalty program, they would prefer to use their Aeroplan Miles with the new Air Canada loyalty program. We participated in this deal so that we could deliver exactly that. Your Aeroplan Miles will be honoured on a one-to-one basis in our new loyalty program when it launches in 2020, allowing you to continue earning Aeroplan Miles with confidence.
What does this deal mean for my Aeroplan Miles?
Your Aeroplan Miles will be honoured on a one-to-one basis in our new loyalty program when it launches in 2020, allowing you to continue earning Aeroplan Miles with confidence.
Why did Air Canada want to buy Aeroplan?
Air Canada is among Aeroplan’s largest partners, and many of our customers are also Aeroplan members. We have a stake in the stability of the Aeroplan Program, and believe our customers all benefit from this transaction.
Will Air Canada still launch a new program in 2020, or are you keeping Aeroplan?
Air Canada remains committed to delivering on our promise to build a new loyalty program that better reflects the way our customers live and travel. What’s more, your Aeroplan Miles will be honoured on a one-to-one basis in our new loyalty program when it launches in 2020, allowing you to continue earning Aeroplan Miles with confidence.
What happens now that Air Canada has acquired the Aeroplan loyalty business?
It’s business as usual, and there are no changes to the Aeroplan Program. Your Aeroplan Miles will be honoured on a one-to-one basis in our new loyalty program when it launches in 2020, allowing you to continue earning Aeroplan Miles with confidence.
Will Air Canada’s new program retain any of the future partnerships announced by Aeroplan, for example with Porter Airlines, Flair Air and Air Transat?
No. These airlines will be partners with neither Aeroplan nor the new Air Canada loyalty program. Like today with Aeroplan, we are excited to offer you the opportunity to earn and redeem points on flights with Air Canada and the Star Alliance member airlines, as well as other airline partners such as Cathay Pacific and GOL Brazil, covering over 1,300 destinations worldwide.

Aeroplan Members


Learn more about how the new Loyalty Program will affect my Aeroplan membership.

Aeroplan Logo
What does this deal mean for my Aeroplan Miles?
Your Aeroplan Miles will be honoured on a one-to-one basis in our new loyalty program when it launches in 2020, allowing you to continue earning Aeroplan Miles with confidence.
Does this affect my Aeroplan status?
No. Your Aeroplan status and your ability to earn or maintain Aeroplan status is unaffected.
What will this acquisition mean for my Aeroplan credit card?
For now, it’s business as usual. Aeroplan members can continue to earn Aeroplan Miles with their Aeroplan-affiliated credit cards, and redeem miles towards a range of Aeroplan Rewards, including travel with Air Canada and the Star Alliance member airlines. As it relates to the new Air Canada loyalty program, our new credit cards will help you earn rewards more quickly, and enjoy additional benefits when traveling with Air Canada.
How many Aeroplan Miles have I accumulated? Henry B.
You can find your most up-to-date Aeroplan Mile balance by visiting aeroplan.com.
The Aeroplan Miles that have been accumulated until the launch of the new program… will they have an expiry date? Christine G.
Subject to the terms of the Aeroplan Program, Aeroplan Miles won’t expire unless your account is inactive for a specified period of time. Your Aeroplan Miles will stay active as long as you earn or redeem miles at least once every 12 months.
Can we combine my husband's and my miles together so we can purchase a trip for one of us? Penny W.
Currently, the Aeroplan Program allows you to transfer miles to a friend or family member for a fee. For more information, visit aeroplan.com. Enabling this kind of flexibility will definitely be important when building our new program, particularly if it’s valued and appreciated by our customers. Stay tuned for more details as we get closer to the launch date of the new Air Canada loyalty program.
Will Aeroplan members still have access to partner lounges at international airports where Air Canada does not have its own, dedicated lounge? Jeremy W.
There will be no changes to lounge access privileges offered to our Altitude members and Business Class customers.
Once the new Air Canada loyalty program launches, will I still be able to earn Aeroplan Miles from car rental companies or hotel stays (that are currently affiliated with the Aeroplan Program) to maintain my account activity so that my Aeroplan Miles do not expire? Andrew M.
Air Canada expects to offer a wide range of partners in its new loyalty program, including car rental companies and hotel chains which currently participate in the Aeroplan Program. Stay tuned for more details as we get closer to launch.
Can I earn mileage through web-shopping (i.e. eStore from Aeroplan) and certain other shopping like what I have now? Angie L.
Air Canada expects to offer a wide range of partners in its new loyalty program, including retail partners, both online and off, which currently participate in the Aeroplan Program. Stay tuned for more details as we get closer to launch.
Will you eliminate merchandise rewards? Chris K.
Currently, Aeroplan does offer the ability to redeem Aeroplan Miles for merchandise rewards. For more information, visit aeroplan.com. Regarding our new program, we haven’t yet determined whether there will be options to redeem miles for merchandise rewards.

Air Canada Altitude


Learn more about how the new Loyalty Program will affect my Air Canada Altitude status.

Does this affect my Air Canada Altitude status?
No. Your Altitude status and your ability to earn or maintain status is unaffected. Similarly, your Million Mile status and progress towards qualification will also be honored.
I am part of the Million Mile club and have Elite status for life. What will happen to that? Gurvinder C.
Our Air Canada Altitude privileges, including Star Alliance recognition and Million Mile status are unaffected by this change. As a One Million Mile member you will continue to enjoy Altitude Elite 50K status each year, and as a Two Million Mile member you will continue to enjoy Altitude Elite 75K status each year. Similarly, Three Million Mile members will continue to enjoy Altitude Super Elite 100K status each year.
Will Air Canada be honoring its commitment of awarding the equivalent of Elite 50K status or higher for Million Mile flyers? Cody S.
All Altitude status levels we offer for current Million Mile members will be the same in our new loyalty program.
Is AC maintaining the 3 Million Miles = Super Elite 100K for life program? Stephen S.
Yes. There are no plans to change our offerings for Million Mile members as part of our new program. All Altitude status levels we offer for current Million Mile members will be the same in our new loyalty program.
What happens to the Million Mile Status level? Will that be carried over to the new program? Jim L.
There are no changes planned to Million Mile status in our new program. All earnings that go to your Million Mile status will be carried forward into our new program.
Other airlines just have one program. Just integrate the Altitude concept and keep it easy…no smoke and mirrors this time around, please. Bill.
We agree with you, Bill.

Credit Card Holders


Learn more about how the new Loyalty Program will affect my Aeroplan credit card.

What will this acquisition mean for my Aeroplan credit card?
For now, it’s business as usual. Aeroplan members can continue to earn Aeroplan Miles with their Aeroplan-affiliated credit cards, and redeem miles towards a range of Aeroplan Rewards, including travel with Air Canada and the Star Alliance member airlines. As it relates to the new Air Canada loyalty program, our new credit cards will help you earn rewards more quickly, and enjoy additional benefits when traveling with Air Canada.
Will you have any credit card affiliations allowing us to accumulate miles through purchases? David D.
Yes, we will continue to work with TD Bank, CIBC and American Express as part of our new program. We are working hard to create a range of credit card options that better serves the way you live and travel. Our new credit cards will help you earn rewards more quickly, and enjoy additional benefits when traveling with Air Canada. Stay tuned for more details as we get closer to launch.
I have a CIBC Aerogold card. What would happen to my CIBC Visa Card? Luigi B.
For now, it’s business as usual. Aeroplan members can continue to earn Aeroplan Miles with their Aeroplan-affiliated credit cards, and redeem miles towards a range of Aeroplan Rewards, including travel with Air Canada and the Star Alliance member airlines. As it relates to the new Air Canada loyalty program, our new credit cards will help you earn rewards more quickly, and enjoy additional benefits when traveling with Air Canada.
Will your new program also allow transfers from American Express Membership Rewards points? Monique B.
Air Canada has entered into an agreement in principle with American Express Canada to secure its continued participation in Air Canada’s loyalty program after 2020. Stay tuned for more details as we get closer to launch.
Will the new program offer a U.S. resident with a U.S.-based credit card earning miles in the new program? Mark R.
Today, U.S. residents can take advantage of an Aeroplan-affiliated credit card issued by TD Bank. We do intend to have credit card offerings for customers based outside Canada as well. Stay tuned for more details as we get closer to launch.

Our New Loyalty Program


Learn more about the plans for the new Air Canada Loyalty Program.

You’ve consistently said that the new program would launch in 2020 when your contract with Aeroplan expired and now you've purchased Aeroplan – so when will the program launch?
We remain on track to launch the new Air Canada loyalty program in 2020. We plan to start sharing more details over the course of 2019, as well as introducing new program elements as they become available, so you can start enjoying benefits sooner. In the meantime, you can continue to earn and redeem Aeroplan Miles with confidence.
Will Air Canada’s new program retain any of the new partnerships recently announced by Aeroplan, for example with Porter, Flair and Air Transat?
No. These airlines will be partners with neither Aeroplan nor the new Air Canada loyalty program. Like today with Aeroplan, we are excited to offer you the opportunity to earn and redeem points on flights with Air Canada and the Star Alliance member airlines, as well as other airline partners such as Cathay Pacific and GOL Brazil, covering over 1,300 destinations worldwide.
Will my account in the new Air Canada program be set up automatically if I do nothing?
There’s no action required from you right now. If you are already an Aeroplan member, your enrolment in the new Air Canada program will be seamless.
Will Air Canada commit to not devalue the miles when they are credited to the new program? Greg E.
Your Aeroplan Miles will be honoured on a one-to-one basis in our new loyalty program when it launches in 2020, allowing you to continue earning Aeroplan Miles with confidence.
When will Air Canada start to announce its partners for the program?
The new program will offer you a range of ways to earn and redeem points through new program partners. Stay tuned for more details as we get closer to launch.
Will Air Canada be doing something special for their very loyal, long time members such as myself? Steve S.
Absolutely. In the program, we will create a better earning and redemption experience for our most loyal customers, including our Altitude members. Stay tuned for more details as we get closer to the launch date of the new Air Canada loyalty program.
Will the new program be more inclusive of members who live in countries other than Canada and cannot access domestic flights easily? Ruth W.
Our new program will have a global reach, giving you the opportunity to earn and redeem points on flights with Air Canada, the Star Alliance member airlines and other airline partners, covering over 1,300 destinations worldwide. Overall, we want our program to be appealing to all customers of Air Canada, regardless of where they call home.

Star Alliance Partners


Learn more about how the new Loyalty Program will affect my ability to earn & redeem on Star Alliance partner flights.

Will the new program allow us to fly on partner airlines (such as trips to Star Alliance destinations) as well? Darryl B.
Like today with Aeroplan, we are excited to offer you the opportunity to earn and redeem points on flights with Air Canada and the Star Alliance member airlines, as well as other airline partners such as Cathay Pacific and GOL Brazil, covering over 1,300 destinations worldwide.
I am Star Alliance Gold with my Elite 50K status – will this change?
No. Your status across Star Alliance (Star Alliance Silver or Star Alliance Gold) is determined by your Air Canada Altitude status, which is unaffected.

Have a question for us?


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We’ll be keeping this page updated as your questions come in.

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