Priority Services. Experience an even higher level of service

Air Canada’s Priority Services are designed to simplify and enhance your overall airport experience. As well as, ease your way through the entire airport processes from before you leave to after you leave the airport.

Priority services by class:

Customers travelling in:

Some priority services are also available to Air Canada Altitude members, Star Alliance Gold members, as well as Latitude customers.

Speed through the lineups with personal check-in services. Look for dedicated counters throughout the Air Canada Network.

Who is eligible for priority check-in?

Our concierge would be happy to help you

Air Canada's Concierge Agents offer you personalized and dedicated service in 37 airports around the world. In most airports, our Concierge Agents are easily recognizable with their distinctive black uniform and Concierge identification tags. They are conveniently stationed around International Business Class check-in areas, departure gates, and Maple Leaf Lounges.

Who is eligible for concierge service?

Altitude Super Elite 100K members and customers travelling in International Business Class can enjoy exclusive dedicated service in 37 airports around the world from more than 200 carefully selected Concierge Agents, all of which are specially-trained in service oriented skills such as guest management, cultural diversity, building customer relationship, and creative problem solving.

Services:

Our Concierge Agents are available to assist you with:

  • Day of travel and airport related matters
  • Special requests, such as hotel or restaurant reservations, special in-flight meals and entertainment
  • Additional support if ever your travel plans are disrupted

And because they enjoy a direct link to concierge guilds in cities around the world, Concierge Agents are able to assist premium customers with ticketing, connections, upgrades, and baggage handling. Concierge Agents are also immediate resources for personal needs and last-minute arrangements, such as hotel and restaurant bookings, theatre ticket reservations, and limousine service or any other special needs Altitude Super Elite 100K and International Business Class customers may have.

Priority Security Clearance provides eligible customers expedited access to security screening via an exclusive access lane at the security screening points and times listed below. The service is available to:

  • passengers travelling in Business Class and
  • Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K customers travelling in Economy Class (at most airports).
  • Star Alliance Gold members (at airports offering Star Gold Track)

To benefit from this service, simply present your Boarding Pass with eligibility indicator (i.e. Business Class, Altitude Super Elite 100K, Elite 75K, Elite 50K, Elite 35K, or Star Alliance Gold).

 

Domestic, International and Transborder Security Clearance Service offered daily
Eligibility Business Class, Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K
Domestic and International Security Clearance Service offered daily
Transborder Security Clearance Service offered daily
Eligibility Business Class, Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K
Domestic Security Clearance (Pier C) Service offered daily
International Security Clearance Service offered daily
Transborder Security Clearance Service offered daily
Eligibility Business Class, Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K
Domestic and International Security Clearance Service offered daily
Eligibility Business Class, Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K
Domestic Security Clearance Service offered daily
Eligibility Business Class, Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K
Domestic Security Clearance ('A') Service offered daily
Eligibility Business Class, Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K

Look for signs indicating "Air Canada Priority Lane"

Domestic and International Security Clearance Service offered daily
Eligibility Business Class, Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K
Domestic and International Security Clearance Service offered daily
Eligibility Business Class, Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K

Priority Security Clearance is available at the U.S. airports listed below.

Look for signs indicating First and Business Class access or Gold Track.

 

  Business Class Super Elite 100K Elite 75K Elite 50K Elite 35K Star Alliance Gold
Atlanta (ATL)

 

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Chicago O’Hare (ORD)

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Cleveland (CLE)

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Dallas Fort Worth (DFW)

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Denver (DEN)

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Fort Lauderdale (FLL)

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Fort Myers (RSW)

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Honolulu (HNL)

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Houston (IAH)

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Kahului (OGG)

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Los Angeles (LAX)

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Miami (MIA)

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Newark (EWR)

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New Orleans (MSY)

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New York – JFK (JFK)

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New York – LaGuardia (LGA)

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Orlando (MCO)

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Philadelphia (PHL)

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Phoenix (PHX)

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Pittsburgh (PIT)

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San Diego (SAN)

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San Francisco (SFO)

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Seattle (SEA)

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Tampa (TPA)

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Washington, D.C. (DCA)

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West Palm Beach (PBI)

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  Business Class Super Elite 100K Elite 75K Elite 50K Elite 35K Star Alliance Gold
Amsterdam (AMS)

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Athens (ATH)  

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Brussels (BRU)

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Copenhagen (CPH)

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Frankfurt (FRA)

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Geneva (GVA)

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Istanbul (IST) 1

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Lisbon (LIS)  

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London-Heathrow (LHR)

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Madrid (MAD)

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Milan – Malpensa (MXP)

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Munich (MUC)

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Paris – Charles de Gaulle (CDG) 2

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Rome (FCO) 3

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Sydney (SYD) 4

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Tel Aviv (TLV)

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Tokyo-Haneda (HND)  

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Tokyo-Narita (NRT)

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Zurich (ZRH)

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Notes

1. Istanbul (IST): Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K customers travelling in Economy Class may obtain a Priority Security Clearance access card at check-in.  Look for signs indicating "TAV Passport".

2. Paris Charles de Gaulle (CDG) : Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K customers travelling in Economy Class may obtain a Priority Security Clearance access card at check-in. Look for signs indicating "Accès no 1".

3. Rome (FCO): Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K customers travelling in Economy Class may obtain a Priority Security Clearance access card at check-in.

4. Sydney, Australia (SYD): Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K customers travelling in Economy Class may obtain a Priority Security Clearance access card at check-in. Look for signs indicating "Express" or "E".

Priority boarding in zones 1 or 2 offers dedicated boarding lanes at most gates. This gives you the luxury of boarding first, or at your leisure.

Learn more about Priority Boarding.

Save time leaving the airport with priority baggage handling. Your bags will be identified with special priority tags so that they will be among the first on the carrousel when you arrive at your destination. Just grab you luggage and go.

Who is eligible for priority baggage handling?

Extending priority baggage handling privileges*

As an Altitude Super Elite100K, Elite75K, and Elite 50K member, you may extend your priority baggage handling privileges to your spouse, common-law or same-sex partner, dependent children under age 21, and one travel companion, provided your guests check in at the same time as you and are travelling on the same Air Canada flight. Please have your Aeroplan number handy in the event you are asked to present it.
*Does not apply if you are travelling with an Aeroplan Classic Flight Reward or if the first flight in your itinerary is not operated by Air Canada

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