Because of the recent outbreak of the novel coronavirus in Wuhan, China, we understand that you may want to make alternate travel arrangements. For this reason, Air Canada has extended its goodwill policy related to the outbreak to include additional flights to, from or via Beijing or Shanghai.
If you are scheduled to travel during the affected period, you can retrieve your booking and change your flight free of charge, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
Customers travelling to, from or via Beijing, Shanghai or Wuhan also have the option of cancelling their flight for a full refund.
Updated details and the list of affected airports are as follows:
|Affected airport||Ticket issued no later than||Original travel date||Rebook free of charge when you travel by|
|Hong Kong Int. Airport (HKG)||January 30, 2020||Between January 31 and February 29, 2020 (inclusive)||June 15, 2020|
|Beijing Capital Int. Airport (PEK)
Pudong Int. Airport, Shanghai (PVG)
|January 28, 2020||Between January 24 and February 29, 2020 (inclusive)||June 15, 2020|
|February 12, 2020||Between March 28 and April 30, 2020 (inclusive)||Within the validity period of your ticket.|
|Wuhan Tianhe Int. Airport (WUH).||January 21, 2020||Between January 22 and March 29, 2020 (inclusive)||June 15, 2020|
And if you require assistance, you can always contact us directly (1-888-247-2262).