Air Canada Responds to Transport Canada’s Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada is now updating its May, June and July schedule to further optimize its fleet and re-accommodate customers. Because the timeline for the return to service of the 737 Max is unknown, for planning purposes and to provide customers certainty for booking and travel, Air Canada is removing all 737 MAX aircraft from its schedule until at least July 31, 2019. A summary of schedule changes for April is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?".  Additional schedule changes will be posted as warranted.

  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.

We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight between now and July 31, 2019 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan, or Air Canada Vacations or your travel agent, please contact them directly.

Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on Facebook or Twitter.


Questions and Answers

About our Efforts to Assist Our Customers

We have adjusted our schedule until the end of July, by optimizing the deployment of the rest of our fleet and accommodating customers on other airlines. A summary of our May/June/July schedule changes are as follows:

May/June/July 2019 Schedule Updates


Route Route Changes
Edmonton (YEG) to Las Vegas (LAS) Temporary route suspension from June 16 to August 31
Halifax (YHZ) to London-Heathrow (LHR) Temporary route suspension until July 31
St. John's (YYT) to London-Heathrow (LHR) Temporary route suspension until July 31
St. John's (YYT) to Ottawa (YOW) Temporary route suspension July 1 to 31
Toronto (YYZ) to Vancouver (YVR) In May, two daily flights consolidated onto one larger Boeing 787-9 Dreamliner, for a new total of eleven daily flights. In June, one daily flight now operated by Air Canada Rouge Boeing 767-300ER until June 15 for a new total of fourteen to sixteen daily flights
Toronto (YYZ) to Calgary (YYC) In May, two daily flights consolidated onto one larger Airbus A330, for a new total of nine daily flights. In June and July, three daily flights now operated by Air Canada Rouge Boeing 767-300ER for a new total of ten to eleven daily flights
Toronto (YYZ) to Edmonton (YEG) Three daily flights now operated by Air Canada Rouge Boeing 767-300ER for a new total of six daily flights in May, and eight to nine daily flights in June and July
Toronto (YYZ) to Abbotsford (YXX) Seasonal route suspended for summer 2019
Toronto (YYZ) to Charlottetown (YYG) Starting June 1, one of two daily flights now operated with all-Economy Air Canada Rouge A321
Toronto (YYZ) to Deer Lake (YDF) One of two daily flights now operated with all-Economy Air Canada Rouge A321
Toronto (YYZ) to Kamloops (YKA) Seasonal route start rescheduled from June 20 to July 4
Toronto (YYZ) to Nanaimo (YCD) Seasonal route start rescheduled from June 20 to July 1
Toronto (YYZ) to Nassau, Bahamas (NAS) Flights now operated with all-Economy Air Canada Rouge A321
Toronto (YYZ) to Portland, OR (PDX) Seasonal route start date rescheduled from May 24 to June 20
Toronto (YYZ) to Regina (YQR) All flights operated with Air Canada Rouge and Air Canada Express aircraft from June 16
Toronto (YYZ) to Reykjavik, Iceland (KEF) Flights now operated with Air Canada Rouge A319 until August 31
Toronto (YYZ) to Saskatoon (YXE) All flights operated with Air Canada Rouge and Air Canada Express aircraft from June 16
Toronto (YYZ) to Shannon (SNN) Seasonal route suspended for summer 2019
Toronto (YYZ) to Quebec City (YQB) Two of five daily flights now operated with all-Economy Air Canada Rouge A321
Toronto (YYZ) to St. John's (YYT) Two daily flights now operated with Air Canada Rouge Airbus A319 from June 16 for a total of seven daily flights
Montreal (YUL) to Barcelona (BCN) Flights now operated by Qatar Airways A330-200 from June 15 to July 31
Montreal (YUL) to Bordeaux (BOD) Seasonal route start rescheduled from June 15 to July 1, and for July, flights reduced from four to three weekly and operated with Air Canada Rouge Boeing 767-300ER
Montreal (YUL) to Cancun (CUN) Flights now operated with all-Economy Air Canada Rouge A321 from June 1 to July 31
Montreal (YUL) to Calgary (YYC) One daily flight now operated by Air Canada Rouge Boeing 767-300ER or Airbus A319 for a new total of three to four daily flights
Montreal (YUL) to Charlottetown (YYG) Starting June 1, one of two daily flights now operated with all-Economy Air Canada Rouge A321
Montreal (YUL) to Dublin (DUB) Flights now operated by Air Canada Rouge Boeing 767-300ER aircraft until June 30
Montreal (YUL) to Halifax (YHZ) In June, one of six daily flights now operated by Air Canada Rouge A319
Montreal (YUL) to Reykjavik, Iceland (KEF) Flights now operated by Air Canada Rouge A319 aircraft until August 31
Montreal (YUL) to Los Angeles (LAX) One daily flight now operated with Airbus A330 June 16 to July 31
Montreal (YUL) to Edmonton (YEG) One to two daily flights now operated by Air Canada Rouge Airbus A319 for a total of three daily flights
Montreal (YUL) to Fort-de-France, Martinique (FDF) Three weekly flights continue to operate, now with Air Canada Rouge Airbus A319
Montreal (YUL) to Paris (CDG) One of two daily flights now operated by Qatar Airways A330-200 from June 15
Montreal (YUL) to Port au Prince, Haiti (PAP) Service resumption rescheduled to December 3
Montreal (YUL) to Pointe-à-Pitre, Guadeloupe (PTP) Three weekly flights continue to operate, now with Air Canada Rouge Airbus A319
Montreal (YUL) to Punta Cana (PUJ) Flights now operated with all-Economy Air Canada Rouge A321 from July 1 to 31
Montreal (YUL) to Vancouver (YVR) One to two daily flights operated by Air Canada Rouge Boeing 767-300ER for a new total of six to seven daily flights
Vancouver (YVR) to Boston (BOS) Seasonal route start rescheduled from June 1 to June 20
Vancouver (YVR) to Dublin (DUB) Flights now operated by Air Canada Rouge Boeing 767-300ER aircraft until June 30
Vancouver (YVR) to Honolulu (HNL) Reduced from daily to four weekly, now with larger Air Canada Rouge Boeing 767-300ER in May, and Omni Air International Boeing 767-200ER in June and July
Vancouver (YVR) to Kahului, Hawaii (OGG) Reduced from daily to three weekly, now with larger Air Canada Rouge Boeing 767-300ER in May, and Omni Air International Boeing 767-200ER in June and July
Vancouver (YVR) to Las Vegas (LAS) Second daily flight suspended from June 16 to August 31
Calgary (YYC) to Cancun, Mexico (CUN) One weekly flight will continue to operate, now with Airbus A320
Calgary (YYC) to Halifax (YHZ) Seasonal route start rescheduled from May 18 until July 1
Calgary (YYC) to London, ON (YXU) Seasonal route suspended for summer 2019
Calgary (YYC) to Phoenix (PHX) Temporary route suspension June 1 to July 31

Schedule subject to additional updates

As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

As we continue to adjust our schedule to accommodate our customers, certain flights on the following routes will now be operated by Air Canada Rouge aircraft.

Origin Destination Time Period
Montreal (YUL)/Toronto (YYZ) Reykjavik (KEF) May 1 – June 30
Montreal (YUL) Fort de France (FDF) May 1 – June 30
Montreal (YUL) Halifax (YHZ) May 1 – May 31
Montreal (YUL) Pointe à Pitre (PTP) May 1 – June 30
Montreal (YUL) St. John’s (YYT) May 1 – May 31
Montreal (YUL) Edmonton (YEG) May 1 – May 31

If you have been moved from an Air Canada to Air Canada Rouge flight on one of the above routes, here’s what you need to know.

About your Ticket

  • You have the option to rebook on another flight. All change fees and charges will be waived provided:
    • the origin, destination and cabin you originally selected remain the same and
    • you rebook your flight within 90 days of your original departure date.
  • You may cancel your flight without penalty for a full refund.
  • To rebook or cancel your flight, please contact Air Canada Reservations (1-833-354-5963). If you purchased your ticket with Aeroplan, Air Canada Vacations, or through a travel agent, please contact them directly.

On Board

  • As the Rouge cabin is not equipped with individual in-flight entertainment screens, Economy Class customers will be offered a promotion code* for 15% off a future booking (issued within 30 days of travel).
  • Customers seated in Premium Rouge will be provided with complimentary Rouge Player iPads to enjoy during the flight.

If you’ve received an email from us advising you that you’ve been rebooked on a Lufthansa flight, we’ve prepared detailed information with everything you need to know.

Lufthansa Flights Between Montreal and Frankfurt

If you’ve received an email from us advising you that you’ve been rebooked on an Omni Air International flight, we’ve prepared detailed information with everything you need to know.

Omni Air International Flights Between Vancouver and Hawaii

If you’ve received an email from us advising you that you’ve been rebooked on a Qatar Airways flight, we’ve prepared detailed information with everything you need to know.

Qatar Airways Flights Between Montreal and Barcelona or Paris

In many cases, we have substituted other aircraft, and your flight will operate as scheduled with another aircraft. As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

We advise you to check the status of your flight before going to the airport.

If your flight is delayed or cancelled, we will contact you via the email address or phone number you provided when you booked your flight. Please make sure the correct contact information is on your booking. If you need to add your contact information to your booking, call us at 1-888-247-2262.

If you are travelling within the next 72 hours, call us at: 1-833-354-5963

And you can always reach out to our social media teams on Facebook or Twitter, or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We have complied with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations so, until further notice, your flight will not be operated by the Boeing 737 MAX.

If you would like to know what type of aircraft you are flying on, simply:

  1. Retrieve your booking from the My Bookings tab, then
  2. Click on the 'Details' link in the Flight Details section:

Our normal protocol for irregular events which are out of our control is in effect.

About Air Canada's 737 MAX Fleet

As the return to service date of the 737 MAX is unknown, to provide customers certainty for booking and travel, and for our internal planning purposes, Air Canada has removed 737 MAX aircraft from its schedule until July 1, 2019. 

Our plans are flexible to reinstate the 737 MAX into our schedule sooner. This will depend on when government safety notices are lifted and international regulatory jurisdictions accept operations.  As always, all decisions will be based on safety.

Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Our 737 MAX aircraft were scheduled on flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

We operated approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying. Our Boeing 737 MAX aircraft transported 9,000 to 12,000 customers each day.