Air Canada's Privacy Protection Policy
Air Canada is committed to protecting your personal information and your right to privacy.
Our Principal Privacy Officer is responsible for overseeing what we do with your information and for monitoring compliance with this policy and data protection laws.
Air Canada Privacy Office
Air Canada Centre
ZIP YUL 1276
7373 Côte-Vertu West
St. Laurent, Quebec H4Y 1H4
Telephone: (514) 422-6020
Facsimile: (514) 422-2641
Purpose of Collection
When you buy or use an Air Canada product or service, you will be required to provide certain personal information to complete the transaction and to ensure we can contact you as necessary. For example, when you book a flight for yourself or someone else, whether online or through an Air Canada reservations agent or a travel agent, you will provide such information as your name, address, telephone number, email address, payment card number and expiry date. We need this to identify you for legal and security purposes, to contact you and to complete your purchase. We also request your gender to assist in estimating the aircraft's total load and as an additional identifier. Other purposes include customer service, management and marketing of products and services, and customer analytics as well as those identified in this policy.
Special Meals: On some of Air Canada's flights special meals to accommodate a range of dietary requirements are available. Availability must be determined at the time you book your flight. If you are able to make such a request the information must be recorded in your travel booking. This information is then transferred to the applicable catering service as well as the flight crew. In certain airports the ground handling is outsourced to another airline. In that case, we must transfer your information to the handling airline. If your travel includes a transfer from Air Canada to another airline your special meal request will be transferred where the service is available.
Concierge Services: Air Canada VIP and Altitude Super Elite 100K members qualify for personalized concierge service in more than 40 airports around the world and enjoy a 24-hour hotline available seven days a week to connect instantly with our Air Canada Concierge Desk. Any information shared with a concierge agent may be collected, stored, and used to ensure a more personalized service. This information is encrypted and kept electronically, and is accessible only to the concierge agents, who may share it with other Air Canada staff as necessary to serve you. However, no information about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sex life or sexual orientation is collected, stored or used to provide the concierge service, except to the extent that meal preferences may suggest some such characteristics.
Discounts for Children: Air Canada offers special discounts to infants and children. To assess your fare eligibility and ensure that your ticket is correctly processed we need to record the passenger's date of birth at the time of booking. At the airport, for verification, you are required to present personal identification with the date of birth of the passenger. If your travel includes a transfer from Air Canada to another airline your date of birth will also be transferred to that airline in order that you benefit from the discount.
Special Assistance: We offer a range of travel services to customers with special needs. Should you require special assistance, such as or oxygen on board, we need to record this information in your travel booking. In certain cases, an Air Canada doctor will need to contact your personal physician to ensure that all necessary precautions for your safety and enjoyment are taken. This information will be forwarded to the airport staff as well as to the flight crew.
In airports where ground handling is outsourced (including to other airlines), the personal information necessary to ensure your special assistance will be transferred to the ground handler. If your travel includes a transfer from Air Canada to another airline, your special assistance request may also be transferred so that the receiving airline can accommodate you as best as possible.
Safety is always a top priority at Air Canada. To assure the safety of our passengers and crew we need to know of any special requirements for assistance. This allows us to plan and reserve the seating arrangements as well as to maximize safety.
Unaccompanied Minors: Children between the ages of eight and eleven may travel alone on Air Canada only under our Unaccompanied Minor (UM) service. The UM service is optional for children aged 12 to 17. The UM service includes provisions for your child to be escorted by Air Canada agents and/or flight attendants from the moment they arrive at airport check-in until they reach their final destination.
You must request the UM service at the time of booking by calling Air Canada Reservations. Because of the additional security precautions necessary to protect your child, UM bookings cannot be made online at aircanada.com.
Upon arrival at the airport, you will need to complete a "Request for Carriage" form. The information on this form identifies your child and their flight itinerary and includes the contact information of the person(s) meeting your child at final destination. You will also need to provide the contact information and authorizing signature of the parent/guardian authorizing the request for travel. This information is required in order to ensure the safety of your child.
Frequent Flyer Numbers: As a customer of Air Canada, you have the opportunity to accumulate points in one of a variety of frequent flyer programs. In order to automatically credit your account with these points, the information needs to be forwarded to the administrator of the applicable frequent flyer program. This information includes time, date of flown segments, class of service and other personal information that may include name, address and phone number, in order to identify you. To fulfill these requirements, Air Canada needs to register the frequent flyer program name and your frequent flyer number on your booking.
The Aeroplan Program allows members to earn Aeroplan Miles through the purchase of products and services from Aeroplan's partners, including Air Canada, and redeem Aeroplan Miles for a variety of travel, merchandise, gift cards, and other products or services offered by Aeroplan partners.
This program allows us to develop and recommend products and services based on an understanding of your interests and needs. Air Canada and Aeroplan exchange certain information in order to ensure that your Aeroplan account is maintained, that miles are credited and debited correctly, and that promotional offers are tailored based on an understanding of your interests and needs. The information exchanged is limited to that which is required to fulfill the purposes. In addition, being an Aeroplan member makes it easier for you to book a flight. When you call Air Canada reservations and give your Aeroplan number, we can automatically transfer the information required to hold a flight booking from your Aeroplan account. Also, when you are on the website, some data fields are pre-filled so that you do not need to provide the same information multiple times. Information such as your seating preference and choice of meal can be kept on your Aeroplan profile.
You can log into Air Canada and Aeroplan websites and apps. with the same username and password. This is for your convenience and the security of these credentials. This enables you to access and make changes to your personal information from these websites and apps.
Complete details on the Aeroplan Program are available at www.aeroplan.com.