Air Canada is in the process of changing its reservation system, a project we’re undertaking to improve your travel experience. During this transition period, there will be some temporary changes to how Air Canada Altitude members use their eUpgrade credits. Learn more.
eUpgrade requirements are based on:
- The cabin you wish to upgrade to: Premium Economy, Premium Rouge or Business Class
- The distance you travel
- The geographic market
- The fare you purchase
- Your Air Canada Altitude status
Viewing eUpgrade requirements per itinerary
What are eUpgrade Add-Ons and how is payment made?
eUpgrade Add-ons may apply when requesting an eUpgrade. eUpgrade Add-ons are a supplementary payment - in addition to the required number of eUpgrade Credits - that is required when upgrading from certain fares to Business Class or Premium Rouge on travel to select destinations. Add-on rates apply per direction and per upgraded passenger in Business Class or Premium Rouge. All Add-ons include all applicable taxes. All other eUpgrade eligibility rules continue to apply.
Even when an eUpgrade Add-on applies, the process to request an upgrade remains the same. You can continue to request an upgrade at aircanada.com/upgrades, through Air Canada Reservations , or with an agent at the airport.
Payment information must be provided when you request your upgrade, regardless of whether the upgrade clears in advance or on the day of departure at the airport. Only credit cards are accepted as a form of payment. Your credit card will only be charged if the upgrade to Business Class or Premium Rouge is successful once the flight departs. You will then receive a receipt by email indicating the eUpgrade Add-on payment status.
In the event of irregular operations, we will always try to rebook you on the best available flight. While we will always attempt to maintain the status of your eUpgrade on your new journey, this may not always be possible. In the event your eUpgrade is lost, you will be able to re-request your eUpgrade via your account, Air Canada reservations or with an Air Canada agent at the airport.
If you end up travelling a longer distance involuntarily, you will not be charged more than the number of eUpgrade Credits or the Add-on amount initially removed from your account to sponsor the upgrade.
In the cases where you are entitled to a refund, the credits are returned to your eUpgrade account within 72 hours of the arrival of your last flight. If, after 72 hours, the credits have not been returned to your account, contact Air Canada Reservations for assistance, or fill out our online form to report an eUpgrade discrepancy