Travel Information and Updates

Travel News and Updates

2018

Update - Osaka Area Earthquake

June 19, 2018

Because of the earthquake that hit the Osaka area of Japan, Air Canada has implemented a policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than June 17th, 2018 for travel between now and June 19th, 2018
  • Whose itinerary includes a flight to or from Kansai (KIX) or Osaka (ITM) International Airport

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and June 24, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with  Aeroplan, or Air Canada Vacations, please contact them directly.

Update - Civil Unrest in Nicaragua

June 15, 2018

Because of the civil unrest in Nicaragua, Air Canada has implemented a policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than June 14th, 2018 for travel between now and June 24th, 2018
  • Whose itinerary includes a flight to or from Augusto C. Sandino International Airport (MGA)

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and July 01, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with  Aeroplan, or Air Canada Vacations, please contact them directly.

Economy Basic Fares Now Available on Select International Flights

June 5, 2018

We are introducing our Economy Basic fare on select flights between Canada and destinations over the Atlantic.

Also available on certain flights within Canada, Economy Basic offers all the comfort and amenities of our contemporary Economy Class cabin, but it also comes with a few important restrictions. You’ll want to review those to make sure the fare meets your specific travel needs.

Find out more about Economy Basic.

Update - Brazil Industrial Action

May 29, 2018

As a result of the industrial action in Brazil, Air Canada has extended its policy for customers who wish to make voluntary changes to their itinerary.

This policy applies to customers:

  • Who purchased an Air Canada ticket no later than May 25, 2018 for travel between now and June 04, 2018
  • Whose itinerary includes a flight to or from Galeao International Airport, Rio de Janeiro (GIG) or Guarulhos International Airport, Sao Paulo (GRU)

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and June 10, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Update - Hawaii Volcanic Activity

May 24, 2018

In response to the recent volcanic activity in Hawaii, Air Canada has extended its policy for customers who purchased an Air Canada ticket no later than May 16, 2018 for travel to or from Kona or Hilo between May 16 and May 31, 2018.

If you are scheduled to travel on the above dates, you may contact Air Canada Reservations (1-888-247-2262) to change your flight, free of charge, to another date between now and June 15, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and June 15, 2018. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Central Mountain Air Changes Terminals at Vancouver International Airport (YVR)

Effective June 1st, 2018, Central Mountain Air (CMA) flights out of Vancouver International Airport (YVR) will be relocating to the South Terminal (from the Main Terminal), and all Central Mountain Air flights will depart from and arrive at the South Terminal.

If you are connecting to or from an Air Canada flight operated by CMA, you will need to:

  • collect your checked baggage on arrival in Vancouver
  • transfer between terminals via the airport’s complimentary shuttle bus service
  • check your bags once again for your connecting flight once you arrive at the appropriate terminal

Rest assured that connection times between flights have been adjusted to reflect the additional time you’ll need to change terminals.  And should you require assistance or guidance in transferring between terminals on your day of travel, please present yourself to an Air Canada or Central Mountain Air agent at the airport.

For more information, view full details on the complimentary shuttle bus service as well as terminal maps of Vancouver International Airport.

Accepted Forms of Payment at Select Canadian Airports

May 4, 2018

Effective May 8th, 2018, cash payments will no longer be accepted at Air Canada counters located at Calgary (YYC), Edmonton (YEG) and Winnipeg (YWG) International airports. Customers will have the option of paying tickets as well as baggage and other fees with any major credit or debit card.

And a reminder that, since October of 2017, Air Canada counters at Ottawa International Airport (YOW) also accept credit or debit card payments only.

ReadySTATION™ Cash Conversion Kiosks

Prepaid MasterCard credit cards are available for purchase at ReadySTATION™ cash conversion kiosks located at these four airports. If you do choose this option, please make sure to keep your prepaid credit card (even if its value has reached zero) until all travel associated with the card has been completed. In the event of a refund, this will allow us to return the amount to your original form of payment.

China to Start Fingerprinting Foreign Visitors Entering the Country

April 26, 2018

China’s Ministry of Public Security has announced that it is implementing a policy to collect fingerprints of foreign passport holders upon their arrival in China.

Effective April 27, 2018, border control authorities at all of China’s ports of entry, including its airports, will start collecting the fingerprints of all foreign visitors aged between 14 and 70. Diplomatic passport holders and beneficiaries of reciprocal agreements are exempted.

With this new policy, China joins other countries around the world who already collect fingerprints and other biometrics from foreigners.

New policy concerning personal headphones

March 29, 2018

Air Canada is happy to announce that, beginning on April 1, 2018, passengers on our flights will be able to use their personal headphones (of any kind) on our in-flight entertainment system or their personal mobile devices. This service is available from gate to gate at any time, except, of course, while the safety video is being played. Please note that wireless or Bluetooth headphones may be used only on flights with WiFi, because of their technology.

Air Canada launches flights from Tokyo (Narita) to Montreal

We’re happy to introduce non-stop flights between Tokyo (Narita) and Montreal as starting in summer 2018 schedule.

Service to Montreal will be operated daily year round service (3 times weekly in winter season) begins June 2nd, 2018 with Boeing 787-8 aircraft featuring Business, Premium Economy, and Economy class service.

Tokyo (Narita) - Montreal Schedule 2018

Flight # Depart Time Arrive Time
AC006 Tokyo (NRT) 17:30 Montreal (YUL) 16:30
AC005 Montreal (YUL) 14:05 Tokyo (NRT) 15:50+1

Vancouver-Yellowknife direct flights operate in winter season

We announce the only daily service between Vancouver and Yellowknife starting December 15, 2017 until April 1, 2018.This operation shortens the flight time between the West Coast of Canada and Yellowknife by 4 hours, and makes the aurora viewing very convenient. In addition, please note the following.

Note) when you are purchasing the air tickets through our website, Please choose Multi-city search due to avoid the procedure error.

Flight # Depart Time Arrive Time
AC8833 Vancouver 16:00 Yellowknife 19:30
AC8834 Yellowknife 7:30 Vancouver 8:53

Travelling from Nagoya Centrair?

Update - May 23, 2017

Effective June 2nd, 2017, Air Canada’s check-in counters located at Nagoya Centrair International Airport will be from F7 through F12.

Web check-in: starting 24hours prior to departure time

Kiosk check-in: starting 12hours prior to departure time

Baggage check-in: starting 3hours prior to departure time

Check-in closed: 1hour prior to departure time

Travelling from Tokyo-Haneda?

October 12, 2016

Effective October 30th, 2016, Air Canada’s check-in counters located at Haneda Airport International Passenger Terminal will be moved from Aisle D to Aisle C.

Only a date on October 20th, 2016, because of the counter belt replacement construction, Air Canada’s check-in counter will be changed from Aisle D to Aisle B.

Air Canada launches seasonal flights from Vancouver to Nagoya

October 4, 2016

We’re happy to introduce non-stop flights between Vancouver and Nagoya, Japan as part of our summer 2017 schedule.

Service to Chubu Centrair International Airport, Nagoya will be operated up to four flights per week by Air Canada rouge with Boeing 767-300ER aircraft offering a choice of Economy and premium cabins of service.

Flights are scheduled to begin June 1, 2017, just in time for the peak summer travel season.

Nagoya – Vancouver Schedule 2017

Departure Flight Departure Time Arrival time Flight period Date
NAGOYA AC1956 16:45 10:00 2017/6/2 - 10/27 TUE* WED FRI SUN

*Tuedsay during 01AUG-26SEP only

 

Departure Flight Departure Time Arrival time Flight period Date
VANCOUVER AC1955 12:45 15:15 2017/6/1 - 10/26 MON* TUE THU SAT

*Monday during 31JUL-25SEP only

Travelling with Children

April 29, 2016

At Air Canada, our intent is to always seat children with a parent or guardian. For this reason, we offer complimentary seat assignment for parents/guardians and children under the age of 12 who are travelling together*. 

In order to ease the travel experience for our young passengers and their parent or guardian, we ask that you inform the Air Canada agent or your travel agent at time of booking that you are travelling with children under the age of 12.   

If you’ve already completed your reservation, you can go to the Manage My Bookings tab 36 hours after booking to confirm that your child has automatically been seated with a parent or guardian. Alternatively, please contact Air Canada Reservations or your travel agent to make the necessary changes.

In the event that adjacent seating cannot be arranged, Air Canada will offer other flight options or a full refund.

More about this seating policy and travelling with children

* Applies to all flights operated by Air Canada and Air Canada Rouge.

The fees collection at Narita and Haneda Airport

April 28, 2016

Starting on June 01, 2016, when you are expected to pay some fees at Narita or Haneda airport, only a credit card (except JCB card) becomes available.

Canada domestic, Canada–US flights and circle trip itineraries on Japan edition

March 7, 2015

Due to the system limitation, travel within Canada, Canada-US flights or multi itineraries including those itineraries might not be able to book on aircanada.com Japan edition during following periods.

March 8, 2015 – November 1, 2015 From 0:00 to 13:00
November 2, 2015 – March 12, 2016 From 0:00 to 14:00


If you encounter such a problem, please book before/after those periods.
Thank you for your understanding. 

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