旅行信息和更新

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位于蒙特利尔特鲁多國際机场的新枫叶休息室

2016 年 12 月 5 日

加拿大航空公司自豪地欢迎旅客前往蒙特利尔 - 特鲁多国际机场重新设计的枫叶休息室。

豪华的更新空间位于靠近国际出发区的 52 号门附近,在其宽敞的客厅,休闲和工作区内展示加拿大石材,木材,艺术品和家具,所有这些都是专为旅客在飞行前恢复精力或放松而设计的 。

设施还包括一个全面服务的中央酒吧和厨师站,自助餐和特色咖啡,您可以透过落地窗欣赏壮观的停机坪景色。

请了解所有有关我们加拿大航空的枫叶休息室的信息。

 

YUL MLL
YUL MLL
YUL MLL
YUL MLL

中国公民电子签证更新系统

2016 年 12 月 1 日

美国海关及边境保护局(CBP)宣布,自 2016 年 11 月 29 日起,持有 10 年 B1 / B2,B1 或 B2(游客)的中华人民共和国公民,在前往美国旅行时,将需要提供有效的电子签证更新系统 打开新窗口(英文,EVUS)的登记。

CBP 不会在此时收取 EVUS 的登记费用,但预计 EVUS 登记费将最终实施。在实施费用之前,您可以免费完成您的EVUS登记 打开新窗口(英文)。

您的 EVUS 登记有效期为两年,或直到您取得新的护照或签证,以先到者为准。您必须至少每两年更新您的签证信息,或在取得新护照时更新您的签证信息,否则您将无法使用您的 10 年签证。

请查看有关 EVUS 的常见问题 打开新窗口(英文)。

提前登机并安享您的首选座位

2016 年 11 月 17 日

您是否仍在为下趟航班购买首选座位寻找更好的理由?为何不提早登机,以避免心忙意急!

从现在起,当您购买首选座位时 — 或如果您已经为某趟即将起飞的航班购买首选座位* — 您将受邀在全体登机之前从区域 3 登机。这意味着您将会拥有更多时间将您的行李存放在靠近座位的舱顶行李箱内并舒适地等待航班起飞。

此外,更大伸腿空间让您伸展放松或舒适工作及到达目的地时更快下机,从而让您具备平稳轻松旅行体验的所有条件。

更多有关首选座位的详情

*提前登机服务提供给购买首选座位的加航度假乘客,从 2016 年 11 月 15 日生效。

电子旅行授权 - 飞往加拿大的航班

更新 — 2016 年 11 月 14 日

加拿大政府推出了一项新的入境规定,即电子旅行授权(eTA),适用于搭乘前往或过境加拿大航班的免签证外籍人士*。

2016 年 11 月 10 日起生效,免签证外籍人士在搭乘前往加拿大的航班之前必须持有 eTA。您将需要护照、一张信用卡和一个电子邮件地址,以完成您的 eTA 申请 打开新窗口(英文)。eTA 申请费用为 7 加元,有效期最多为五年。

美国公民及持有有效签证的旅行者可从该项新规定中免除。另外,入境规定对于通过陆路或海路入境的旅行者不变。

请访问加拿大政府 Electronic Travel Authorization 打开新窗口(英文)网站,以查看您国家的公民是否需要 eTA 或如何申请 eTA。

*免签证外籍人士是指非加拿大公民及在旅行时由于他们国籍的原因而不需要获得签证的人士。

卡尔加里机场即日加入中国公民免签过境加拿大项目(CTP)

2016 年 11 月 9 日

2016 年 10 月 31 日, 卡尔加里国际机场成为加拿大第三个参加加拿大政府的中国公民免签过境加拿大项目(CTP) 打开新窗口(英文)。

因为加航是中国公民免签过境加拿大项目认可的航空承运人,所以我们的中国公民乘客 — 在符合某些条件 打开新窗口(英文)的情况下 — 当从以下三个加拿大机场之一转机时,可以在未持有加拿大临时居民签证的情况下往返美国:

  • 多伦多皮尔逊国际机场(1 号航站楼
  • 温哥华国际机场
  • 卡尔加里国际机场

加航从符合中国公民免签过境加拿大项目(CTP)的以下起飞点飞行:

  • 北京
  • 香港
  • 首尔仁川机场
  • 上海
  • 东京成田机场
  • 东京羽田机场

请访问加拿大政府网站,获得完整的合资格起飞点 打开新窗口(英文)列表。

加航也是加拿大政府运输免签(TWOV)项目认可的航空承运人。

了解更多有关免签证过境加拿大 打开新窗口(英文)。

请与我们一起支持我们在 2016 年里约奥运会的运动员

2016 年 8 月 2 日

访问 Join Air Canada as we #FlyTheFlag 打开新窗口(英文)了解更多信息。

前往奥肯纳根地区旅行?

2016 年 7 月 14 日

若您于基洛纳国际机场和奥肯纳根地区之间旅行,由 Let’s Go Transportation 公司所提供的每日定时穿梭巴士服务为当地居民和来往乘客提供了便利的选择。

于 2016 年推出,Let’s Go Transportation 提供从基洛纳国际机场贯穿奥肯纳根、 从北部萨蒙阿姆至南部奥索尤斯的门到门穿梭巴士服务,从而方便乘客前往此地区各种各样充满活力的度假胜地、葡萄酒庄和社区。

Let’s Go Transportation 完整综合的穿梭巴士服务同时也通过多种葡萄酒之旅、高尔夫运输服务和企业接送等提供探索基洛纳的机会。

请访问 Let’s Go Transportation 打开新窗口(英文)了解更多信息。

携同儿童旅行

2016 年 4 月 29 日

在加拿大航空,我们始终倾向于将儿童安排在一位父母或监护人的旁边就坐。因此,我们为与 12 岁以下儿童一同旅行的父母/监护人及儿童提供免费座位安排*。

为使年轻乘客及其父母或监护人拥有轻松的旅行体验,我们请您在预订时通知加航代理或您的旅行代理:您即将携同 12 岁以下的儿童旅行。

若您已经完成您的预订,您可在完成预订的 36 个小时内访问“我的预订管理”标签以确认您的孩子已被自动安排在一位父母或监护人旁边就坐。否则,请联系加航预订中心或您的旅行代理以做出必要的更改。

在无法安排相邻座位的情况下,加航将提供其他航班选项或全额退款。

更多有关携同儿童旅行的信息

* 适用于由加航或加航 rouge 承运的所有航班。

是否从美国出发?

2016 年 4 月 28 日

若您计划从美国的某个机场起飞,运输安全管理局(TSA)指出,安检在春季和夏季的排队时间要比正常时间长。

因此,若您的航班在清晨或晚上出发,TSA 建议您提早 2 个小时到达机场,因为该时段的安检等待时间可能长达一个多小时。

若您是某个已知乘客计划的一名会员,例如 NEXUS 或 Global Entry, 您将会体验正常等待时间。了解更多有关美国信任乘客计划 打开新窗口(英文)。

携带滑雪双板或单板无需额外费用

2016 年 4 月 15 日

往返加拿大与欧洲、中东或非洲之间

冬季运动爱好者请注意!您可携带滑雪双板/滑雪单板及滑雪靴而无需额外费用,若您的旅行:

  • 往返加拿大与欧洲、中东或非洲之间
  • 搭乘由加拿大航空、奥地利航空、布鲁塞尔航空公司、汉莎航空或瑞士航空承运的航班
  • 在 2016 年 11 月 1 日至 2017 年 4 月 30 日之间

对于在加拿大境内、往返加拿大与美国及其他目的地之间的旅行,可能需支付适用行李费。请参考我们的体育器材页面了解更多详情。

从旧金山出发旅行?

2016 年 4 月 5 日

即刻生效,加航位于旧金山国际机场国际航站楼的登机手续办理柜台将由 12 通道搬迁至 6 通道

您在柜台行李托运前,请记住您可以在线,通过移动设备或机场自助值机系统办理登机手续。

更新 2: 布鲁塞尔事件

2016 年 4 月 4 日

受布鲁塞尔事件影响,加航为在 2016 年 3 月 22 日或之前购买加航机票,且其在 2016 年 3 月 22 日和 3 月 31 日之间旅行,行程包括往返或途径布鲁塞尔机场(BRU)的乘客出台一项政策。

若您计划在受影响时间期间旅行,您需要联系 加航预订中心 以更改您的航班,免费,至从现在和 2016 年 4 月 30 日之间的其他日期,受制于您最初购买航班舱位的可获得性。否则,需要补齐任何机票差价。

如果使用Aeroplan 打开新窗口(英文)购买您的机票 ,或加航假期 打开新窗口(英文),请直接与他们联系。

行李被留在航站楼

行李未办理托运且必须留在机场的乘客可以使用 布鲁塞尔机场失物招领表 打开新窗口(英文)以提供他们的联系信息和他们行李的详情。因为加航仍不能使用航站楼,乘客可能需要等待一些时间方可获得有关他们行李的反馈。

已经办理托运的行李

已经办理行李托运的乘客可以从 布鲁塞尔机场失物招领 打开新窗口(英文)网站在线创建一份文档。一旦机场重新开放便开始追踪行李。


更新 1: 布鲁塞尔事件

2016 年 3 月 22 日

当地加航团队在 2016 年 3 月 23 日与当局共同组织加航布鲁塞尔的乘客前往巴黎的运输。

停留在布鲁塞尔的加航乘客应该联系以下号码获得协助:0800 70423 或 0033 825 882 900 或他们的旅行代理以确保拥有相关旅行文件并且已注册和预订飞离巴黎的加航航班。

有关在布鲁塞尔加拿大人的任何疑问应该直接转至加拿大当局,通过致电 32 (2) 741-0611 联系布鲁塞尔加拿大大使馆或通过致电 613-996-8885 或 1-800-387-3124 联系加拿大全球事务 24 小时/7 天 紧急观察和回复中心(Global Affairs Canada’s 24/7 Emergency Watch and Response Centre),或将问题发送至 sos@international.gc.c‎a

我们正在监视事件,并仍与我们的国际团队和当局保持密切联系。我们同时也发布一项再次预订政策,让我们往返布鲁塞尔的乘客可以免费重新预订。


布鲁塞尔事件

2016 年 3 月 22 日

对于今晨发生在布鲁塞尔机场的事件,我们深感悲痛。我们的登机手续办理柜台彼时刚开始营业,并未受到影响。我们可以证实,我们所有在布鲁塞尔的员工和机组人员以及 Swissport 的地面工作人员均安然无恙。到达航班 AC832 改道至巴黎,并为提供乘客食宿以及通过转机航班的帮助尽快飞离巴黎夏尔·戴高乐机场到达他们的目的地。由于航站楼已被疏散,我们没有进一步的详情,但会在我们布鲁塞尔的营业信息可用时立即提供。在此期间,停留在布鲁塞尔的加拿大乘客可通过联系以下号码 0800 70423 获得协助。因为呼叫中心电话数量上升,等待时间可能比平时要长。加航每日发出一趟比利时和加拿大蒙特利尔之间的航班。我们的思念和祈祷与受害者及其家属同在。今晚往返布鲁塞尔的航班取消。

从东京成田机场起飞?

2016 年 3 月 18 日

2016 年 6 月 2 日起生效,位于成田国际机场 1 号航站楼南翼的加航登机手续办理柜台将会搬迁至过道 I(从过道 D)。

您在柜台行李托运前,请记住您可以在线、通过移动设备或机场自助值机系统办理登机手续。

空中仍可访问 Wi-Fi

2016 年 3 月 15 日

加航以其是第一家在部分北美航班上为每个座位及其 129 架窄体飞机上提供 Wi-Fi 访问的加拿大航空公司而自豪。这意味着比其他加拿大的航空公司提供更多启用 Wi-Fi 服务的飞机。

兹卡病毒

更新 — 2016 年 2 月 4 日

受兹卡病毒影响,其可能对去往加勒比、墨西哥、中美洲和南美洲旅行的孕妇构成潜在风险,因此加航出台适用于以下妇女(及其旅行同伴)的一项政策:

  • 从医疗健康专家处获得一份报告,且
  • 其原计划搭乘加航承运的航班于 2016 年 2 月 4 日和 6 月 30 日之间旅行,并持有 2016 年 2 月 4 日或之前签发的加航机票*,去往受影响地区之一旅行

若您受到该情形影响并计划于上述日期旅行,且若您对您的预订有疑问,您需要联系加航预订中心

若使用Aeroplan 打开新窗口(英文)购买您的机票 ,或 加航假期 打开新窗口(英文),请直接与他们联系。

有关兹卡病毒的疑问或顾虑

若您对兹卡病毒有任何疑问或顾虑,请联系您的医生。您还可以通过以下网站获取更多信息或更新:

加拿大公共卫生署 打开新窗口(英文)

世界卫生组织 打开新窗口(英文)

* 加航机票号码由 014 开始

新宠物箱笼尺寸限制

2016年1月21日

若您计划携带猫或小型犬进入客舱,请注意以下最大尺寸限制已经更改,即刻生效

  • 高度:21 厘米(8.25 英寸)
  • 宽度:38 厘米(15 英寸)
  • 长度:43 厘米(17 英寸)

这些新的最大尺寸适用于携带您的猫或小型犬进入客舱的软、硬边的箱笼。放入行李舱运载的宠物箱笼所适用的规则不变。

若您对该项新政策或有关未来携带宠物旅行有任何疑问或顾虑,请随时联系我们或阅读更多有关携带宠物旅行

从多伦多出发的航班现在可以使用电子登机牌

2016 年 1 月 20 日

即刻生效,当您乘坐加航从多伦多皮尔逊(YYZ)机场飞往美国时,您可以获得一张电子登机牌并无纸化登机。仅需在完成您的网上、在线或自助值机登机手续时,选择移动登机牌选项即可。多伦多皮尔逊机场是继蒙特利尔、温哥华和哈利法克斯机场之后新近最先使用电子登机牌的加拿大机场。

多伦多皮尔逊机场引入商务舱登机手续办理

2016 年 1 月 20 日

YYZ_bus

 

商务舱登机手续办理已在多伦多皮尔逊国际机场就绪。从 2016 年 1 月 21 日开始,部分加航乘客通过体验专享登机手续,将可更快、更效率地通过加拿大最繁忙的机场。

配有 15 个登机手续办理柜台、2 个客服柜台、2 台自助值机系统和一处专用座位区,我们新的商务舱登机手续办理服务将助您及时出发。

对于加拿大境内和国际旅行*的航班,若您符合以下条件,您可享受快速商务舱登机手续办理:

  • 乘坐商务舱或豪华经济舱或豪华 rouge 舱旅行
  • Altitude Super Elite 100K、Elite 75K 或 Elite 50K 会员
  • 星空联盟金卡会员

在此新的商务舱登机手续办理区域,专用登机办理柜台和礼宾办公室将会专门为 Altitude Super Elite 100K 会员保留开放。

符合优先办理登机手续的乘客(包括我们的 Altitude Elite 35K 和 Prestige 25K 会员,及部分信用卡持有人)可使用新的专用优先登机手续办理柜台,位于 3 号通道 (国内航班)和 5 号通道(国际航班)。

* 当仅携带一件随身行李旅行时,商务舱登机手续办理服务同样适用于飞往美国的航班。

机上不再允许小型锂电池供电交通工具

2015 年 12 月 21 日

安全是加拿大航空的首要优先重点。因此,自 2015 年 12 月 7 日起生效,由于小型锂电池供电交通工具中的电池可能造成安全隐患,加航将不再允许这些交通工具以托运或随身行李运载。

小型锂电池供电交通工具一般是指漂移车、电动滑板、电动独轮车、迷你平衡车和两轮体感车。

如果客户希望使用加航货运,请注意他们接受小型锂电池供电交通工具,但必须符合严格的条件限制。客户应於出行前提前与加航货运 打开新窗口(英文)联系以了解更多信息。注意: 因各国出货港口限制规定,加航北京、上海货运不接受平衡车。

请注意,行动辅助设备轮椅或代步车将继续被允许托运行李载运,但需要特别处理。

您还可了解有关这些及其他机上限制或违禁物品的更多信息。

锂电池(含充电宝)限带提示

关于携带锂电池乘坐民航班机的有关规定

  1. 锂电池(含移动充电宝)禁止单独托运,只可以随身携带。
  2. 携带个人自用的内含锂电池的便携式电子装置(如:手表、计算器、照相机、手机、手提电脑、便携式摄像机等),应作为手提行李携带登机。
  3. 为了您的安全,请做好相关保护措施: 所携带的备用电池应单个做好保护以防短路,包括将备用电池放置于原厂零售包装中或对电极进行绝缘处理,比如将暴露的电极用胶布粘住或将每一块电池单独装在塑料袋或保护袋中,并且仅能在手提行李中携带。此外,带电池设备也应有防止设备意外启动的措施。 每人携带备用电池的数量不超过两块。

更多信息请登录北京机场或是上海浦东机场网站页面查询:

北京首都国际机场:http://www.bcia.com.cn/news/notice/140403/notice254.shtml 打开新窗口

上海浦东国际机场:http://www.shairport.com/pdjc/aqjcxz/index_43782.html 打开新窗口

Small lithium battery-powered vehicles not accepted on board

December 17, 2015

Safety is Air Canada's number one priority. Therefore, effective December 8, 2015, Air Canada will no longer accept small lithium-battery powered vehicles as checked or carry-on baggage given potential safety risks associated with the power of the batteries that power them.

Small lithium battery-powered vehicles are commonly referred to as hoverboards, electric skateboards, airwheels, mini-Segways and balance wheels.

If customers wish to use Air Canada Cargo, please be aware that they will accept small lithium battery powered vehicles; however they must meet enhanced and stringent conditions. Customers should check with Air Canada CargoOpens in New Window well in advance of travel for more information.

Note that mobility aids such as wheelchairs and scooters continue to be accepted in checked baggage but require special handling.

 

You can also learn more about these and other items, which are either restricted or prohibited on board our aircraft.

New online application for customers travelling to Aruba

In the effort to facilitate your travel to Aruba, the Aruban Immigration Authority in collaboration with the Aruba Tourism Authority offer the first “bon bini” in the form of Aruba’s online Embarkation and Disembarkation (ED) program.

The online application consists of a few easy steps:

  • Visit the Aruba websiteOpens in New Window
  • Complete your application online
  • Submit your application
  • Review your application
  • Print if desire
  • Receive confirmation

Before you begin this process, please make sure that you have a valid passport, and an e-mail address that you have access to. You will need to supply information from your passport to successfully complete the online application form. A confirmation of your application will be sent to the provided e-mail address. 

All information is available on the Aruba websiteOpens in New Window.

Reminder about Priority Rewards

November 27, 2015

In the event that Aeroplan®  Fixed Mileage Flight RewardsTM seats are completely booked, Priority Rewards offer eligible Altitude members access to additional seats on flights operated by Air Canada, Air Canada Express and Air Canada Rouge. As announced in October 2014, Priority Rewards will be limited to a total of ten (10) reservations per eligible Altitude member, per year. The Priority Rewards tracker will be in place in the coming weeks. 

How it will work

The number of Priority Rewards available to you will be reset every time your Altitude status changes. For instance, if you are an Elite 50K member in 2016 and have completed 5 Priority Rewards, and you then reach Elite 75K through Early Recognition, the number of Priority Rewards available to you will be reset to ten (10), once your status is updated. Alternatively, if your Altitude status does not change throughout the year, your counter will not change either - it will be reset during our annual requalification activities beginning in December 2016, and when your status is updated for the 2017 benefit period.

Keep track of the Priority Rewards available to you by visiting your Dashboard at altitude.aircanada.com. You will also see this information when completing a booking using your Aeroplan miles through aeroplan.com.

Learn MoreOpens in New Window about Priority Rewards

Changes to checked baggage policy

November 19, 2015

Air Canada is revising its checked baggage policy for Economy Class tickets issued on or after November 18, 2015for travel on or after January 6, 2016 as follows:

  • The second bag fee is $35 CAD/USD (per direction) when you travel:
    • within Canada
    • between Canada and Mexico, the Caribbean or Central America
  • The fee for an oversized and/or overweight bag* is $100 (per direction) when travelling:
    • Within Canada
    • Between Canada and the U.S.

We invite you to view our complete checked baggage policy for exceptions and other important details. 

* If a bag is both overweight and oversized, the $100 fee is charged only once.

Enhancements to Policy on Musical Instruments

September 25, 2015

We are happy to introduce a few enhancements to our carry-on baggage policy that will be of great interest to you if you travel with a musical instrument.

In addition to our current policy that ensures items which meet our carry-on size requirements * can be brought on board and stored in the overhead bins or under the seat in front of you, we now offer a 50% discount off any fare, including the lowest available one, to customers who would like to purchase a seat to accommodate their musical instrument in the same cabin that they are booked in.

And if you’re traveling with a musical instrument as carry-on, you will now be invited to board the plane during pre-boarding in advance of general boarding so you’ll have a little more time to store your precious possession in an overhead bin close to your seat. If you need help with this, our flight attendants will be happy to assist.

We take every care when transporting all of our customers’ belongings. But please remember that, because of their fragile nature, musical instruments should always be properly packaged in a rigid and/or hard shell container . This is especially important in the event that your musical instrument needs to be checked at the gate if it is not possible to accommodate it on board because of passenger loads, aircraft limitations or insufficient storage space.

Read our complete policy on travelling with a musical instrument.

* String instruments (e.g. guitars, violins and violas) can be carried on board - even if their dimensions slightly exceed our carry-on size limits.

For travel between Canada and Europe, the Middle East or Africa

September 23, 2015

Attention winter sport enthusiasts! You can carry your skis/snowboards and boots at no extra charge provided you are travelling:

  • Between Canada and Europe, the Middle East or Africa
  • On a flight operated by Air Canada, Austrian Airlines, Brussels Airlines, Lufthansa or SWISS
  • Between November 1, 2015 and April 30, 2016

Baggage fees may apply for travel within Canada, between Canada and the U.S. and all other destinations. Please refer to our sports equipment page for details.

Air Canada Rouge expands service to sun destinations

July 23, 2015

Starting this fall, Air Canada Rouge expands service on a range of routes serving popular vacation destinations, previously operated by Air Canada.  Customers who have already booked tickets with Air Canada on these routes will be contacted by Air Canada or their travel agent with more information about their flight and travel options.

New Air Canada Rouge routes include:

Montreal to: 

  • Fort Lauderdale starting December 16, 2015
  • Tampa starting January 15, 2016
  • West Palm Beach starting January 15, 2016
  • Nassau starting January 17, 2016

Toronto to:

  • Sarasota starting October 24, 2015
  • Fort Lauderdale starting October 25, 2015
  • Panama City starting October 25, 2015
  • Barbados starting January 7, 2016

Vancouver to:

  • Kona (Hawaii) starting December 19, 2015

The Air Canada Rouge flights will feature a recently updated Premium rouge cabin with larger seats in a 2+2 configuration for more comfort. You’ll also be able to take advantage of new amenities, including in-seat power outlets and iPad Air 2 tablets loaded full of the latest Hollywood releases and games.  
Find out more about Air Canada RougeOpens in New Window

Expansion of the China Transit Program

May 22, 2015

Air Canada is an approved air carrier participating in the Canadian government's China Transit ProgramOpens in New Window (CTP), which allows our customers who are citizens of the People’s Republic of China and who are transiting through either Toronto Pearson International Airport (Terminal 1) or Vancouver International Airport to travel to or from the U.S. without obtaining a Canadian temporary resident visa provided they meet certain conditionsOpens in New Window.

Starting June 1, 2015, the China Transit Program (CTP) will expand to include Tokyo Narita, Tokyo Haneda, and Seoul Incheon as eligible points of embarkation. This is in addition to Beijing, Hong Kong, Guangzhou, Shanghai, Manila and Taipei, which are already part of the program.

Air Canada is also an approved air carrier participating in the Canadian government's Transit without Visa (TWOV) program.

Learn more about transiting through Canada without a visaOpens in New Window.

South Africa – new travel document requirements

May 21, 2015

Effective June 1, 2015, the Department of Home Affairs of the Republic of South Africa will implement new regulations which will require parents or guardians who are travelling with children under the age of 18 to, from or via South Africa to produce an unabridged birth certificate of the child regardless of nationality. This is in addition to any other required travel documents such as passports and/or visas.

Travellers are invited to visit the Department of Home AffairsOpens in New Window Republic of South Africa or to contact the South African High Commission at 416-944-8825 for more information.

Update - Travelling from Rome?

October 15, 2015

Effective October 25, 2015, Air Canada check-in counters at Leonardo Da Vinci International Airport (Fiumicino) in Rome will be moved back to Terminal 3 (from Terminal 5 where they were temporarily relocated due to damages caused by a fire).

If you are travelling from this airport, you can check in online or on your mobile device, or at the check-in counters at Terminal 3 starting 3 hours before your flight.

Bringing the right bags on board

June 03, 2015

Ensuring your travel is easy, comfortable and safe is our top priority. We also know how important it is for you to depart for  your destination without delay, with your most important travel items with you onboard. So as of June 1, 2015 we're continuing to introduce a new carry-on baggage process to help make sure that happens. 

Please ensure your carry-on bags meet Air Canada’s carry-on baggage policy both is size and in number of bags. In late May we started checking and tagging carry on baggage at Toronto Pearson and it is reducing delays and creating more comfort onboard. We're continuing to introduce this process across Canada throughout June at all airports served by Air Canada, Air Canada Express and Air Canada Rouge. 

‎We'll  have staff at both check-in and security checkpoints to quickly confirm and tag your carry-on bags that meet Air Canada’s existing carry-on dimensions as “approved”. This will make it easier and safer to stow your personal items on board, may help reduce wait times at security, and will help avoid flight delays caused by larger bags being checked at the gate. 

Here’s what the tag will look like:

If a piece of your carry-on baggage needs to be checked we will be happy to help with that at check in.  If you get to security and need to check a bag that exceeds allowable size limits, not to worry. We’ll give you a special card that will get you quickly back to a check-in agent, and then on to your departure gate.

Please remember that carry-on bags which exceed Air Canada’s policy for size and number will need to be checked, and standard fees will apply.

TSA Pre-Check now available on electronic boarding passes

April 30, 2014

Effective immediately, customers eligible for the U.S. Transportation Security Administration's TSA Pre✓™ program who complete web or mobile check-in no longer need to print their boarding pass at the airport to take advantage of the expedited screening service at all U.S. airports served by Air Canada.

A TSA Pre✓™ indicator is now incorporated into the 2D barcode of their web or mobile boarding pass, thus allowing them to proceed more rapidly to the pre-check lane.

To coincide with this enhancement, Air Canada is making electronic boarding passes available from those U.S. airports. Customers completing web or mobile check-in can now receive their boarding pass via email or text message, or directly to their smartphone.

Air Canada is proud to be the first non-U.S. airline to participate fully in the U.S. Transportation Security Administration's TSA Pre✓™ program. Learn more about TSA Pre✓, and how it applies to Air Canada flights.

Premium Economy cabin: now available when redeeming Aeroplan Miles

March 24, 2015

Aeroplan Members can now use their miles for the Premium Economy cabin on applicable Air Canada flights when booking a ClassicFlight Reward or a Market Fare Flight Reward.

In Premium Economy, passengers can enjoy superior comfort in a dedicated cabin with premium meal service, enhanced amenities, a larger seat with more recline and extra legroom, as well as priority airport services. Consult the Flight Rewards chartOpens in New Window to determine the required mileage level for Premium Economy.

Introducing Business Class - Transcontinental

February 19, 2015

Effective March 1, 2015, Air Canada is pleased to offer the comfort of our International Business Class seats when flying within North America with the introduction of Business Class – Transcontinental. Business Class – Transcontinental will be available on select wide body flights between Toronto and Calgary/Vancouver/Los Angeles/San Francisco, and between Montreal and Vancouver.

Business Class – Transcontinental features Air Canada’s award winning North America Business Class service with the added luxury and privacy of our International Business Class suite that stretches out to fully lie-flat bed, with oversized pillow, plush duvet blanket and noise cancelling headset. Air Canada is the only airline in Canada to offer such industry leading amenities in Business Class on routes where Business Class – Transcontinental is offered. Look for “Business Class – Transcontinental” when you select your next flight. Learn more

Travelling from Fort Lauderdale?

January 13, 2015

We are currently enhancing the customer experience at Fort Lauderdale/Hollywood International Airport (FLL).  Construction work is taking place to increase the number of self-service check-in kiosks available and provide our customers with a more spacious check-in environment. 

In order to ensure a seamless experience, we strongly advise customers departing Fort Lauderdale (FLL) to check in online or on their mobile device prior to arriving at the airport, and also to adhere to the recommended check-in time of 120 minutes prior to flight departure.

加拿大航空正式推出按区登机

2014年11月17日

2014年12月,加拿大航空、加航rouge及加航Express所承运的航班将采用新的简化登机流程,该登机流程将基于区域号码。它将取代之前的登机标准,即从后排座位号码开始至前排座位号码。

当您办理登机手续时,与您的座位相对应的区域将会打印在您的登机牌上。在机场,当登机门工作人员呼叫您的区域时,您将会被邀请登机。

  • 区域1*: 商务舱乘客与Super Elite 100K会员优先登机
  • 区域2*: Elite 75K会员、Elite 50K会员、Elite 35K会员、星空联盟金卡会员、豪华经济舱乘客、Latitude乘客及特定TD与CIBC信用卡持有人优先登机
  • 区域3、4和5: 经济舱乘客全体登机

当然,需要轮椅协助的乘客将会被首先邀请登机,携 6 岁以下儿童出行的乘客仍可在全体登机前登机。

所以,请记得在您的登机门查看更新过的标志,并在您的加拿大航空登机牌上查找您的登机区域号码。

了解有关按区登机的流程和优先登机的更多信息。

* 在全体登机开始后,被分配至区域1或2的乘客仍可继续使用专门的通道登机。

Air Canada launches eUpgrades to Premium Economy

December 2, 2014

Air Canada has launched eUpgrades to Premium Economy, which allow Altitude members to upgrade from an eligible Economy Class fare to Premium Economy, giving them even more flexibility in how they wish to use their eUpgrade Credits. eUpgrades to Premium Economy are available for eligible flights operated by Air Canada, Air Canada Express and Air Canada Rouge which feature a Premium Economy or Premium rouge cabin.

eUpgrade Credits required for Premium Economy

International destinations –
Premium Economy and Premium Rouge
Zone
Fare Family Eligible Members Booking Class 0 – 5 000 mi 5 001 – 11 000 mi Plus de 11 000 mi
Latitude All Altitude members Y and B 6 7 12
No Altitude status
Flex All Altitude members M and U 8 10 18
Flex Super Elite 100K H, Q and V 11 13 24
Elite 75K
Elite 50K

Other eUpgrade requirements

Altitude members will benefit from the same eUpgrade Booking Window as they do today, and eUpgrade Add-ons will not apply for eUpgrades to Premium Economy.

Requesting an eUpgrade to Premium Economy

As an Altitude member, you will continue to be able to request your upgrades:

Note that eUpgrades to Premium Economy will not be available when checking in online, via your mobile device or at airport self-service kiosks.

Itineraries with flight connections

If you request an upgrade for one cabin (i.e. entirely in Premium Economy or Business Class) for an entire one-way itinerary that contains flight connections, you will continue to be charged the lesser of the number of eUpgrade Credits required for an upgrade between your origin and destination, or the sum of the number of eUpgrade Credits required per flight segment, as is the case today.

However, if you request your eUpgrade for different cabins for connecting flights on a one-way itinerary, you will be required to make separate eUpgrade requests and the requirements for each of your flights will be assessed separately.

Availability and seat allocation

You will always be given the ability to sit in the best available seat. Should you originally request an upgrade to Business Class but do not receive an upgrade, you will automatically be placed on standby for Premium Economy and offered a seat based on availability.

Learn more about eUpgrades and Air Canada Altitude.

Priority Security Clearance at Copenhagen Airport

December 1, 2014

Effective immediately, Air Canada customers booked in Business Class and Altitude Super Elite 100K customers travelling in Economy Class can take advantage of the dedicated CPH Express Priority Security Lane when departing from Copenhagen Airport (CPH).

Eligible customers can obtain access to the dedicated CPH Express lane by simply scanning the barcode on their boarding pass.

More about Priority Security Clearance

Carry your skis or snowboard at no extra charge

November 28, 2014

For travel between Canada and Europe, the Middle East or Africa

Attention winter sport enthusiasts! You can now carry your skis/snowboards and boots at no extra charge provided you are travelling:

  • Between Canada and Europe, the Middle East or Africa
  • On a flight operated by Air Canada, Austrian Airlines, Brussels Airlines, Lufthansa or SWISS
  • Between December 1, 2014 and April 30, 2015

Baggage fees may apply for travel within Canada, between Canada and the U.S. and all other destinations. Please refer to our sports equipment page for details.

Colombia to charge reciprocity fee

November 27, 2014

Effective December 1st, 2014, Colombia will begin charging a reciprocity fee to citizens of Canada arriving at an airport in Colombia.

The fee of approximately $88 CAD (or 160.000 Colombian pesos) per person is valid for a single entry into the country, and is payable by international credit card or debit card. If made in cash, the payment must be in Colombian pesos. A dedicated counter will be available to Canadian citizens who must pay the reciprocity fee before proceeding to immigration control.

The fee does not apply to Canadian citizens who:

  • are under the age of 15 or over the age of 78
  • hold a valid visa to enter Colombia
  • are connecting through a Colombian airport to another country
  • are headed to Cartagena or to the archipelago of San Andres, Providencia and Santa Catalina
  • hold a diplomatic passport and are travelling on official duty (this includes delegates)

Passengers who are unable to pay the fee will not be allowed into Colombia.

Holiday travel tips

Because the holiday season is often a challenging period for the operations of an airline, below are a few travel tips to help get you on your way.

Plan ahead

  • At time of booking, be sure you or your travel agent provide Air Canada with full contact information where you can be reached prior to and during your trip, including phone numbers and email address.
  • Try to arrive at the airport at least one extra hour ahead of normal check-in and boarding times to avoid problems associated with the congestion that comes with winter travel.
  • Check our travel advisories for the most up-to-date information on possible flight disruptions.
  • Check the status of departing and arriving flights:
    • online,
    • with your mobile device, or
    • by calling the toll free Air Canada flight status line at 1-888-422-7533; TTY (Hearing Impaired): 1-800-361-8071.
  • Register for Air Canada's flight notification service; your flight schedules, cancellations, delays and details will be sent directly to your mobile device or e-mail, all in real time.
  • Download our free Air Canada Apps:
  • Air Canada App for iPhone, iPad and iPod touch
  • Air Canada App for Blackberry
  • Make sure you have all the travel documents you and your family need for your trip.
  • Consider purchasing 'On My Way', an Air Canada product that provides priority services, including hotels and other protection, for customers whose travel is interrupted.
  • Your flight has been delayed or cancelled?
    If Air Canada advises you that your flight has been cancelled, or if severe weather conditions are expected to bring about a flight delay or cancellation, you may be able to access our Delayed and cancelled flight service to make alternate arrangements using your booking reference number and passenger name. Please be patient. Immediately after a storm it takes time to resume normal operations. If required, we will add extra capacity when aircraft and crew are available to clear the backlog of affected customers. If a suitable flight is not immediately available, check back frequently because our schedule may change and space may open up.
  • Travelling to, from or via the U.S.?
    The U.S. Secure Flight ProgramOpens in New Window requires that travellers provide additional Secure Flight information at least 72 hours before their flight or at time of booking. Learn more about how you can provide this information.

Check in early

  • Check in online or on your mobile device at any time within 24 hours of departure.
  • Get your boarding pass sent electronically to your mobile device, or print it from home or at one of our self-service check-in kiosks at the airport.
  • You have bags to check?
    Take a minute to print and attach your own baggage tags, then deposit your bags at the designated airport counter. Self-service tagging is available in Calgary, Edmonton, Halifax, Montreal, Ottawa, Toronto Pearson, Vancouver, Winnipeg, Paris-Charles de Gaulle and London Heathrow.

Pack smartly

  • Review your checked and carry-on baggage allowances, then take a few minutes to read the special restrictions that apply to liquids, gels and aerosolsOpens in New Window. And remember to always pack medication and valuables in carry-on baggage.
  • Remember to leave gifts unwrapped. In the event that security or customs agents need to inspect the contents of your baggage, all the items in your possession should be unwrapped and easy to access.
  • Download and print our Baggage ID card and place one inside each of your bags for easy identification.
  • Planning outdoor winter activities?
    Our sports equipment page will tell you everything you need to know about packing skis, snowboards, skates and much more.

We wish you a safe and happy holiday travel season!

Air Canada introduces boarding by zone on December 15

November 17, 2014

On December 15, 2014, a new streamlined boarding process based on zone numbers will be introduced at most airports for flights operated by Air Canada, Air Canada Rouge and Air Canada Express. It will replace the previous standard of boarding the aircraft from back to front row seat numbers.

When you check in for your flight, the zone corresponding to your seat will be printed on your boarding pass. At the airport, you'll be invited to board the plane when the gate agent calls for your zone:

  • Zone 1*: Priority boarding  for Business Class and Super Elite 100K customers
  • Zone 2*: Priority boarding  for Elite 75K, Elite 50K, Elite 35K, Star Alliance Gold, Premium Economy, Latitude and select TD and CIBC credit card holders
  • Zones 3, 4 and 5: General boarding for Economy Class customers

Naturally, customers who requested wheelchair assistance will still be invited to board first, and those travelling with children under the age of 6 can continue to board in advance of general boarding.

So remember to look for updated signage at your gate and to check your Air Canada boarding pass to locate your boarding zone number.

Learn more about the new boarding by zone process.

* Customers who have been assigned zone 1 or 2 may continue to use dedicated lanes to board at any time once general boarding has started.

Removal of Premium Economy on flights within North America

Effective November 3 for travel on or after November 15, 2014, Premium Economy will no longer be available for sale on flights within North America which are operated by our three-cabin B777-300 or B787-8 aircraft. These seats will now be sold as Preferred seats. The change is due to the limited number of aircraft flying within North America featuring our Premium Economy cabin
 
Customers purchasing a Preferred seat will be able to purchase earphones, meals, snacks and alcoholic beverages from our Air Canada Bistro.  
 
Customers who purchased a Premium Economy fare prior to November 3, 2014 for travel within North America will be contacted by Air Canada. 
 
Premium Economy continues to be available on international flights.

Important updates about 2015 Air Canada Altitude privileges

We've recently announced several important updates to Air Canada Altitude for 2015. These include changes regarding privileges such as eUpgrades, Preferred Seats, Priority Airport and Reservation Services, qualification criteria, and more. Stay informed about how this affects you and what to expect next year.

Find out more about these changes.

Incident in Ottawa

October 22, 2014

As a result of the shootings in Ottawa and the subsequent lock-down of several areas of the city, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than October 22, 2014 for travel to or from Ottawa on this date.

If you are scheduled to travel on October 22, 2014, you may contact Air Canada Reservations to change your flight free of charge, to another date between October 22 and October 31, 2014, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between October 22 and October 31, 2014. However, any fare difference will apply.

New meal offerings for International Business Class Customers

October 1, 2014

To provide our customers with the best possible service, we continually strive to refresh and enhance our onboard offerings.

In the spring of 2014, we conducted extensive research to gather important customer feedback. As a result, the following changes to our International Business Class service were introduced in the fall of 2014:

À la Carte Breakfast

  • On flights from Canada to Europe, customers can now fill out an order card to choose from a selection of beverages, as well as hot and cold breakfast items, which will be served to them prior to landing, at a time of their choosing.
  • Customers can also indicate if they do not wish to be woken or if they will not be having breakfast, maximizing their sleep time as they will not be disturbed.

Long Haul Service

  • On our long haul flights between Toronto and Asia, Toronto and Tel Aviv as well as on flights between Vancouver and Sydney, Australia, we've upgraded our main meal service offering by introducing the following:
  •  
    • Entrées will be plated, sauced and garnished in the galley by our cabin crew, elevating the onboard dining experience to a more restaurant-like experience. Meals such as grilled Alberta AAA beef tenderloin with Cabernet peppercorn sauce, served with Yukon Gold lobster mashed potato and sautéed asparagus will be presented on new, stylish white plates.
    • Cheese service is now offered tableside, from a cheese board, where passengers can choose from three cheeses, like Cantonnier, Camembert and Medium Cheddar, served with juicy grapes, crackers and warm bread.
    • For dessert, cake and fresh seasonal fruit will be served tableside from a presentation trolley. Customers can make their selection and even indulge in a bit of both if they wish.
  • On all flights between Toronto and Asia, we've introduced a brunch service prior to landing. Customers can still choose between a western style breakfast, such as an omelet with cherry tomato ragout, roasted potatoes and spinach, or an Asian inspired dish, such as Chinese-style rice congee with chicken, shiitake mushroom and spring onion. However, customers who may want something other than breakfast can opt for brunch options such as e-fu noodles with mushrooms, shrimp dim sum and pork siu mai.

Learn more about our International Business Class service.

Meet next year's summer schedule

September 25, 2014

We'd like to share our excitement over our summer 2015 schedule! It's been given a boost with more flights from Montreal and Toronto to great destinations in Europe.

Leading the way are new Air Canada Rouge service between Montreal and Venice, and twice daily Air Canada service to Paris from Toronto and Montreal, featuring Air Canada's award-winning International Business Class service.

Highlights of the Air Canada 2015 summer schedule:

  • Toronto/Montreal – Paris: twice daily service from June to September
  • Toronto – Amsterdam: Year-round service beginning June 4, 2015, up to six times weekly
  • Toronto – Rio de Janeiro/Panama City: Continued operation of new non-stop service introduced for winter 2014-15

Highlights of the Air Canada Rouge 2015 summer schedule:

  • Montreal – Venice: New service beginning May 14, 2015
  • Montreal – Athens: service doubled to four times weekly
  • Montreal – Barcelona: service increased to three times a week from twice weekly.
  • Vancouver – Osaka-Kansai: up to five flights per week beginning May 1, 2015
  • Toronto – Athens/Barcelona: Service increased to daily from five times a week
  • Toronto – Venice: service increased to four times weekly (up from three)
  • Toronto – Lima: year-round service operated by Air Canada Rouge beginning May 2, 2015

With so many exciting places to choose from, why wait? Book your flight to your dream destination today!

Changes to checked baggage policy

September 18, 2014

Air Canada is revising its checked baggage policy for customers travelling with an Economy Class ticket issued on or after September 18, 2014 for travel on or after November 2, 2014 as indicated below.

Travel within Canada:

  • Tango fares: Check a 1st bag for 25$ CAD/USD (per direction) and a 2nd bag for 25$ CAD/USD (per direction).
  • Flex fares: Check a 1st bag free of charge and a 2nd bag for 25$ CAD/USD (per direction).
  • Latitude fares: Check 2 bags free of charge.

Travel between Canada and the U.S.*:

  • Latitude fares: Check 2 bags free of charge.

Travel between Canada or the U.S. and Puerto Rico, Mexico, the Caribbean or the U.S. Virgin Islands:

  • Tango fares: Check a 1st bag for 25$ CAD/USD (per direction) and a 2nd bag for 25$ CAD/USD (per direction).
  • Flex fares: Check a 1st bag free of charge and a 2nd bag for 25$ CAD/USD (per direction).
  • Latitude fares: Check 2 bags free of charge.

Between Canada or the U.S.* and Belize, Costa Rica, El Salvador, Guatemala, Honduras and Nicaragua:

  • All Economy fares: Check a 1st bag free of charge and a 2nd bag for $25 CAD/USD (per direction).

Please note that the 1st bag fee does not apply when you purchase an Air Canada Vacations package to some of the destinations listed above. You can read more about these latest changes to our checked baggage policyOpens in New Window.

We also invite you to use our convenient checked baggage calculator to determine the exact baggage allowance that applies to your itinerary.

*Includes Hawaii and Alaska.

South Africa – new travel document requirements

September 17, 2014

The Republic of South Africa’s Department of Home Affairs has announced that it is postponing until June 1, 2015its implementation of new regulations which will require parents or guardians who are travelling with children under the age of 18 to/from or via South Africa to produce an unabridged birth certificate of the child regardless of nationality. This will be in addition to any other required travel documents such as passports and/or visas.

Travellers are invited to visit the Republic of South Africa’s Department of Home AffairsOpens in New Window or to contact the South African High Commission at 416-944-8825 for more information.

2013 Corporate Sustainability Report “Citizens of the World” Now Available

August 25, 2014

Air Canada has issued the 2013 edition of Citizens of the World, its third corporate sustainability report. The report evaluates Air Canada’s performance during 2013 in four key areas of sustainability: safety, the environment, the well-being of employees, and the company’s community involvement.

Highlights of 2013 include:

  • completion of the Transport Canada Safety Management System Audit;
  • continued support for the development of alternative, more environmentally-friendly fuels;
  • a 21 per cent reduction in Lost Time Injuries;
  • a total of approximately $6.5 million in community investments including contributions from the Air Canada Foundation to a range of charitable causes in the form of in-kind donations and cash.

Air Canada’s 2013 corporate sustainability report was prepared in accordance with principles of the Global Reporting Initiative, an internationally recognized standard for sustainability reporting. The report is framed around the findings of an extensive stakeholder survey undertaken to identify areas of most concern with respect to sustainability.  It also contains a discussion of governance practices at Air Canada and tables of data quantifying the results of our sustainability activities.

More Preferred seats, more legroom

August 15, 2014

Do you find yourself looking for a little extra space when you fly? Then you probably already know that our Preferred seats offer more legroom to stretch out, relax and work in comfort. And because they're typically located at the front of the cabin, they also allow you to deplane and go on your way faster.

What's new is that, for a small fee, you can now purchase a Preferred seat for as many or as few individual flights in your itinerary as you choose. And that adds up to more flexibility for you, the traveller.

We've also made a few minor changes to the way complimentary Preferred seating is assigned to eligible customers.

So take a minute to find out more about these latest enhancements before you choose your seat for your next flight. And make sure to look for the new distinctive Preferred seat logo visible on headrests on many of our aircraft.

At the same time we have made changes to our Tango advanced seat selection

New shuttle links Osoyoos to Kelowna

August 14, 2014

Connecting from the South Okanagan to Kelowna International Airport just got a whole lot easier, with the announcement of a new daily scheduled shuttle service.

The new service offers four round trips per day from Osoyoos to Kelowna International Airport (YLW) with 10 inter-community stops at specific pick-up and drop-off times and locations along the way.

It is a wonderfully convenient option for both local residents and visiting customers alike to travel between the airport and the wide array of vibrant resorts, wineries and communities in British Columbia’s Okanagan region.

Visit the Kelowna International AirportOpens in New Window website to learn more.

Mexico City flights feature Air Canada Bistro service

September 16, 2014

Flights to and from Mexico City (MEX) now feature our Air Canada Bistro service in Economy Class.

Customers who booked their travel prior to August 1 will receive a complimentary meal and snack item.

Find out more about our Air Canada Bistro service and view our current menu offerings.

Fly from Vancouver to sunny Palm Springs, California this winter

July 23, 2014

Calling all golfers! Air Canada Rouge is launching new non-stop flights between Vancouver and Palm Springs International Airport (PSP) beginning December 18, 2014.

Book now using the promotion code “Palm20” and enjoy special introductory savings of 20% on bookings made by August 7, 2014. 

Flights are available three days a week on Thursdays, Fridays and Sundays from December 18, 2014 to April 12, 2015, and are timed to offer convenient connections to and from Vancouver.

Web check-in now available at Detroit (DTW) and Portland, Oregon (PDX)

Effective immediately, Air Canada customers departing from Detroit’s Metropolitan Wayne County Airport (DTW) or Portland International Airport (PDX) in Oregon will be able to take full advantage of our convenient Web check-in and Mobile check-in options, starting 24 hours in advance of flight departure.

New Priority Services available at Istanbul (IST)

Effective immediately, eligible customers can take advantage of accelerated exit immigration and security screening when departing on an Air Canada flight from Istanbul Atatürk Airport (IST). International Business Class, Super Elite 100K, Elite 75K, Elite 50K and Elite 35K members must obtain an invitation at the Priority Check-in counter prior to proceeding to the Passport Control (“TAV Passport”) Fast Track lane.

At the same time, accelerated immigration services will be available to International Business Class and Super Elite 100K customers arriving at Istanbul Atatürk Airport and clearing Turkey customs. Eligible customers must obtain an invitation from the “TGA TRANSFER DESK” prior to proceeding to the “TAV Fast Track Passport Control” lane.

New security measures for departures from Europe

July 10, 2014

Transport Canada has implemented strengthened security measures with regard to passengers, carry-on baggage and electronic devices.  Air Canada is complying with these new security requirements.

Effective immediately, screening officers may ask that travellers present electronics for screening and request that some devices, including cell phones, be powered up. Powerless or broken devices will not be permitted onboard the aircraft. For this reason, please ensure that the electronic devices you bring with you are fully powered before you arrive at the airport. 

Travellers and their carry-on baggage may also undergo additional screening. 

Because these new measures may cause delays during security screening, we invite customers travelling on Air Canada and Air Canada Rouge to arrive well in advance of departure, to allow for check-in, baggage drop-off, security screening and boarding. Customers are also requested to arrive at the gate area well in advance since some screening may be performed at that area.

We appreciate your patience and understanding in helping us to comply with the additional regulations, and in ensuring the safety of all travellers.

Electronic boarding passes now available for departures from San Francisco

July 10, 2014

Effective immediately, you can benefit from the convenience of an electronic boarding pass when departing on Air Canada from San Francisco (SFO). Simply select from the mobile boarding pass options upon completing your web, mobile or kiosk check-in.  San Francisco has now become the second airport in the U.S. from which electronic boarding passes are available, after New York (LGA), and we are continuously working on extending the service to other U.S. airports over the coming months.

Please note, however, that if you are eligible for expedited security screening with TSA Pre✓, you will need to continue to have your paper boarding pass reprinted at one of our self-service check-in kiosks, or with an Air Canada agent.

New non-stop service to Panama City

July 8, 2014

Great news! Air Canada is launching new non-stop flights between Toronto and Panama City beginning December 17, 2014. With the launch of the three-times weekly, year-round service, Air Canada will be the only Canadian network carrier operating between Canada and Panama.

Flights will be available for sale as of July 8, 2014 and commence operating, three days a week, on Wednesdays, Fridays and Sundays beginning December 17, 2014. The service will be provided with an Airbus A319 aircraft with 120 seats. The flights will also be timed to offer convenient onward connections from Tocumen International Airport.

Travelling with a British passport?

Due to lengthy delays affecting delivery of passports, the UK has implemented a temporary measure which provides for a 12 month extension to travellers whose passport has already expired or will expire shortly.

In these cases, travellers are invited to visit their British consulate or embassy to have an extension stamped on the observation page of their passport, as well as to obtain a letter with the revised expiry date.

Learn moreOpens in New Window

Introducing our new Maple Leaf Lounge at London-Heathrow

June 18, 2014

Air Canada is proud to introduce its newest international Maple Leaf Lounge at London-Heathrow’s Terminal 2, also known as The Queen’s Terminal.
Opening today, the new Air Canada Maple Leaf Lounge at Heathrow is designed to provide a sanctuary for the discriminating traveller – a place to regroup, refresh and relax – truly a “home away from home”. Among other amenities, eligible passengers departing London on long-haul flights will enjoy:

  • A bistro-style dining area with chef’s cooking station offering hot and cold meals
  • A tended bar offering complimentary wines, beer and spirit
  • A spa-inspired shower area
  • A “quiet zone” with TV-equipped relaxation pods and chaises by Calgary’s Birchwood Furniture.
  • A Business Centre equipped with individual flat-screen Dell PCs, colour laser printing and scanning
  • Complimentary wireless high-speed Internet access throughout

The new lounge is available to:

  • Customers travelling in International Business Class
  • Super Elite 100K, Elite 75K and Elite 50K customers (accompanied by their spouse or domestic partner, dependent children, and one guest)
  • Maple Leaf Club Worldwide members (accompanied by one guest)
  • American Express AeroplanPlus Platinum and Corporate Platinum card holders
  • American Express Maple Leaf Club card holders

Learn more about Air Canada Maple Leaf Lounge locations, features and privileges.

Fort McMurray International Airport - Air Canada moves to new terminal

June 6, 2014

Air Canada wishes to inform its customers that, effective June 9, 2014, all operations will be moved to Fort McMurray International Airport’s new terminal.

Departing Air Canada customers will be invited to use one of the 12 available self-service kiosks to check in and print their boarding pass before proceeding to the bag drop counter.

Priority check-in and security will also be available for eligible customers.

Select Air Canada Express flights will depart from gate 1, while all other Air Canada-operated flights will depart from gates 2 and 3.

New Personal Electronic Device Policy

May 30, 2014

We're happy to announce that as of Wednesday, May 28, 2014, all customers travelling on Air Canada, Air Canada Express and Air Canada Rouge can use their personal electronic devices at all times during their flight, including during taxiing, take-off and landing, as long as they're not transmitting or receiving data.

Please remember, however, that only earbud headphones connected to the Air Canada in-flight entertainment system (IFE) are permitted at those times, as the IFE system is muted when the public address system is used, in order to ensure that safety announcements are heard by all passengers.

New checked baggage policy for military personnel

May 29, 2014

Effective immediately, members of the Canadian and U.S. military will benefit from an enhanced baggage allowance whenever they travel on a flight operated by Air Canada, Air Canada Rouge or Air Canada Express. Eligible active and retired members of the Canadian and U.S. military are entitled to up to three pieces of checked baggage, each weighing up to 32 kg (70 lb) each.

If you are an eligible customer, please proceed as follows to benefit from this enhanced baggage allowance:

  • When prompted at check-in (online, on your mobile or at an airport kiosk), indicate that you are travelling without checked bags.
  • At the airport, see an Air Canada agent to have your bags tagged and checked free of charge, upon presentation of military identification.

Air Canada moves to London-Heathrow’s new Terminal 2

May 28, 2014

Air Canada is happy to announce that, starting on June 18, 2014, Heathrow Airport’s new Terminal 2, also known as The Queen’s Terminal, will serve as our new home for all flights into and out of London, U.K.

With over 175 daily departures to more than 50 destinations in over 25 countries, London-Heathrow’s state-of-the-art Terminal 2, which opens its doors on June 4, 2014, will welcome up to 20 million passengers each year.

Customers departing on an Air Canada flight will be invited to check in and print their baggage tags using one of the many self-service kiosks located in Zone A of the check-in lobby. Premium desks and dedicated full-service check-in will also be available for eligible customers.

Learn more about London-Heathrow’s Terminal 2.

Electronic boarding passes now available for departures from New York-LaGuardia

May 27, 2014

Effective immediately, you can benefit from the convenience of an electronic boarding pass when departing on Air Canada from New York-LaGuardia (LGA). Simply select from the mobile boarding pass options upon completing your web, mobile or kiosk check-in.

Please note, however, that if you are eligible for expedited security screening with TSA Pre-Check, you will need to continue to have your paper boarding pass reprinted at one of our self-service check-in kiosks, or with an Air Canada agent.

Learn more about electronic boarding passes

Guarulhos Int. Airport in São Paulo - Air Canada moves to Terminal 3

May 20, 2014

Air Canada wishes to inform its customers that all operations have been moved to Terminal 3 of Guarulhos International Airport, in Sao Paulo, Brazil. All Air Canada-operated flights now arrive and depart from Terminal 3, and check-in counters are located at island G.

Travelling to Brazil for the FIFA World Cup?

The 2014 FIFA World Cup is fast approaching, and the Government of Canada has prepared a dedicated web page designed to providing practical safety tips and emergency information for those travelling to Brazil for the event.

Learn moreOpens in New Window

New direct flights between Ottawa and Fort Lauderdale

We're delighted to announce that, every Monday and Saturday from July 5 to September 1st 2014, Air Canada will offer direct non-stop flights between Ottawa and Fort Lauderdale, Florida.

So book your flight right now*, either online or through your travel agent, and remember that you earn valuable Aeroplan Miles every time you travel with Air Canada.

*Don't forget that service begins on July 5, 2014.

Travelling to Turkey?

March 24, 2014

In accordance with new Turkish laws, the option to obtain a visa upon arrival at a point of entry to Turkey will be phased out starting on April 11, 2014.

To facilitate the transition, Turkish border authorities have decided to maintain existing procedures throughout the 2014 tourism season, after which Canadians and other nationals requiring a Turkish visa will need to obtain the document prior to entering Turkey.

Currently, visas can also be purchased online through Turkey's Electronic Visa Application SystemOpens in New Window, or by visiting a Turkish embassy or consulate.

Caracas Flights Suspended

March 19, 2014

Due to on-going civil unrest in Venezuela, Air Canada can no longer ensure the safety of its operation and has suspended flights to Caracas until further notice.

The current situation has exacerbated the challenges of doing business in Venezuela following months of economic and political instability. Among other things, this has resulted in onerous currency restrictions imposed on all airlines preventing them from recovering their funds from Venezuela.

The last flight departed Toronto on Saturday March 15 and Caracas on Sunday March 16, 2014.

Customers holding tickets to or from Caracas and who have not commenced their travel may obtain refunds. Customers who have commenced their travel may be re-booked at no additional charge on other airlines or obtain a refund of the unused portion of their ticket. Customers who purchased their tickets through travel agents should contact their travel agent for assistance.

Air Canada’s reservations and ticketing office in Caracas remains open to assist customers who booked directly with Air Canada in Venezuela.  To contact Air Canada in Venezuela, please visit aircanada.com for further information: contact us

Air Canada and travel agents have begun notifying affected customers in order to re-book them on other airlines to complete their travel via alternate routings (for example, via Bogota, Miami or Houston), or offer refunds on unused portions of tickets.

Air Canada will continue to monitor the situation and will evaluate the re-introduction of flights with the objective of resuming operations on the route once Air Canada is satisfied that the situation in Venezuela has stabilized.  Air Canada has also been working closely with IATA, the international airline association representing the industry on this matter (www.iata.orgOpens in New Window), and the Venezuelan government to address the ongoing currency control measures.  We remain hopeful that this matter can be resolved.  However, it is not sustainable to continue operating given the current circumstances.

Prior to the suspension of flights, Air Canada was operating three return flights weekly between Toronto and Caracas.  As no flights were scheduled on Monday March 17 in either direction, the first cancelled flights are the departure from Toronto to Caracas on Tuesday evening March 18, and the departure from Caracas to Toronto on Wednesday morning March 19.

For further information, travellers should consult the Government of Canada Travel Advisory:http://travel.gc.ca/destinations/venezuelaOpens in New Window

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US Airways and TAM to withdraw from Star Alliance Network

On March 30, 2014, two of our codeshare partners, US AirwaysOpens in New Window and TAM AirlinesOpens in New Window will be withdrawing from the Star Alliance network.

For travel completed on or before March 30, 2014, Aeroplan Members will earn Altitude Qualifying Miles and Altitude Qualifying Segments on all eligible scheduled flights operated by US Airways and TAM. Additionally,

  • Air Canada Altitude Super Elite 100K, Elite 75K and Elite 50K members will enjoy Star Alliance Gold recognition, including access to US Airways Clubs and TAM VIP Lounges.
  • Air Canada Altitude Elite 35K and Prestige 25K members will enjoy Star Alliance Silver recognition./li>
  • Air Canada Altitude members who have chosen the Altitude Bonus as a Select Privileges will continue to earn 25% Bonus Aeroplan Miles on all eligible flights operated by TAM.

For travel completed on or after March 31, 2014, Aeroplan members will no longer earn miles.

For travel completed on or before July 2, 2014, on flights operated by TAM Airlines:

  • Aeroplan members will continue to earn Aeroplan Miles; however, they will not earn Altitude Qualifying Miles or Altitude Qualifying Segments.
  • Aeroplan members will be eligible to redeem miles for Aeroplan Flight Rewards operated by TAM.
  • Air Canada Altitude members who have chosen the Altitude Bonus as a Select Privileges will continue to earn 25% Bonus Aeroplan Miles on all eligible flights operated by TAM.

For travel completed on or after July 3, 2014, on flights operated by TAM Airlines, Aeroplan members will no longer earn miles.

Learn more about mileage accumulation
Learn more about earning miles with US AirwaysOpens in New Window
Learn more about earning miles with TAM AirlinesOpens in New Window

Orlando International Airport - Air Canada moves to Terminal B

February 13, 2014

Air Canada wishes to inform its customers that, effective February 19, 2014, all operations are being moved toTerminal B of Orlando International Airport (MCO), in Florida. As of that date, all Air Canada-operated flights will arrive and depart from Terminal B.

Important updates regarding eUpgrades

Effective March 28, 2014, Air Canada will be introducing eUpgrade Add-ons for upgrades from eligible fares to certain international destinations.

Learn more about eUpgrade Add-ons.

Exit requirements for Mexican minors and other residents

January 24, 2014

Effective January 24, 2014, the following persons will be required to complete an exit authorization formOpens in New Window in order to travel outside Mexico:

  • Mexican citizens under the age of 18 travelling alone or with someone other than their parent(s)
  • Foreign residents (temporary and permanent)
  • Temporary student residents

The form can be accessed online, in Spanish, by visiting Mexico’s Instituto Nacional de MigraciónOpens in New Window.

Boeing 787 Dreamliner aircraft now links Toronto to Tokyo-Haneda

July 25, 2014

We’re now operating daily flights between Toronto-Pearson and Tokyo-Haneda (Tokyo International Airport).

The new year-round service is both the only non-stop flight between Canada and Tokyo-Haneda, located less than 30 minutes from downtown Tokyo, and the first daytime flight from Tokyo-Haneda to North America.

With the new Tokyo-Haneda route, Air Canada offers the most flights of any airline between Japan and Canada, with service to three Canadian cities:

  • Daily service between Toronto and Narita
  • Non-stop service, three times weekly, between Calgary and Narita, increasing to daily service during the summer of 2014
  • Daily non-stop service between Vancouver and Narita

If you’re flying from Tokyo-Haneda airport, you’ll find the following information useful:

  • The Air Canada check-in counter (Counter D) is located on the third floor – Departures level.
  • Check-in at the counter starts 3 hours before departure and closes 1 hour before departure.
  • Self-service check-in kiosks are available if you have not already completed your check-in online or on your mobile device.

Earn more Miles with Air Canada Rouge

We’ve got good news for Aeroplan® and Air Canada AltitudeTM members! As of November 28, 2013, we’re changing how you earn miles when you fly Air Canada Rouge. You’ll now earn up to 150% Aeroplan Miles and Altitude Qualifying Miles when you fly with Air Canada’s leisure carrier.

When you choose Air Canada Rouge for travel to the U.S., sun destinations and Europe, you’ll enjoy newly designed cabins and affordable fares, and earn more Aeroplan Miles and Altitude Qualifying Miles than ever before.

Learn more about how you accumulate miles and how many miles you earn when you fly with Air Canada and Air Canada Rouge.

New priority check-in counters at Montréal-Trudeau airport

Effective November 27, 2013, customers eligible for Priority Check-in will be directed to counters A 121 to 128 to complete their check-in when departing from Montréal-Trudeau International Airport (YUL) on a flight within Canada or to an international destination.

This new priority check-in area provides quick access to the Priority Security lane, and is conveniently located to the right of the first terminal access door (Door 2) when entering from outside on the departures level.

There are no changes to the location of priority check-in counters for customers travelling to the U.S.

Learn more about the range of priority services Air Canada offers.

New Rental Car Centre at Boston Logan Airport

A new Rental Car Centre has opened at Boston Logan Airport (BOS). All car rental companies are now located in a new customer service centre, which is accessible via a unified shuttle bus system.

The Rental Car Centre shuttle is available at all terminals from the baggage claims/arrivals level.

Proud to be Canada’s preferred business airline

Air Canada is proud to be named Canada’s preferred airline by business travellers. This year’s Ipsos Reid Canadian Business Traveller survey confirms that Canada’s business travellers recognize Air Canada as their preferred airline by a growing margin.

Learn more about why Air Canada is the perfect choice for all your business needs.

Introducing our new Maple Leaf Lounge at Frankfurt

Air Canada is proud to introduce its newest international Maple Leaf Lounge at Frankfurt Airport.

Opening today in Terminal 1, Departures Area B, our Frankfurt lounge is a serene stylish oasis that showcases the artistic talent, contemporary design and natural beauty of Canada. Designed as an inspiring environment in which to work or relax, our new 726-square-metre Frankfurt Maple leaf Lounge features:

  • A Quiet Zone featuring six reclining pods equipped with personal satellite-fed TV screens, USB ports and Sony noise-cancelling headsets
  • A spa-inspired shower area featuring showers with large rain-shower heads, ambient music and Canadian Escents spa products
  • A Business Centre equipped with individual flat-screen Dell PCs, colour laser printing and scanning
  • Complimentary wireless high-speed Internet access throughout
  • A bistro-style dining area offering hot and cold food, as well as complimentary German and Canadian wines, beer and spirits

As is the case with all our lounges, access to the Frankfurt Maple Leaf Lounge is complimentary with confirmed, same-day travel on a departing Air Canada or Star Alliance flight for:

  • Air Canada Altitude Super Elite 100K, Elite 75K and Elite 50K members,
  • Star Alliance Gold members,
  • Customers travelling in Air Canada Executive First,
  • Select club and card members with proof of active membership

In addition, Latitude and Flex customers will soon be able to purchase access to the Frankfurt lounge at a modest fee.

Learn more about Air Canada Maple Leaf Lounge locations, features and privileges.

Air Canada Launches a Major European Expansion

Air Canada is proud to announce the expansion of its international service to great European destinations.

Highlights of our summer 2014 schedule include:

  • New year-round non-stop service between Toronto and Milan, with up to 5 weekly flights
  • Year-round non-stop service between Toronto and Istanbul increased to daily flights from three times weekly
  • The introduction of our new Premium Economy cabin on Vancouver-London Heathrow flights year-round, as well as Montreal-London Heathrow flights during the peak summer travel season
  • New seasonal non-stop flights to Barcelona, Lisbon, Manchester and Nice on Air Canada Rouge

So don’t wait: book your flight to one of these exciting destinations today!

Learn more about our summer 2014 scheduleOpens in New Window.

Air Canada Issues 2012 Corporate Sustainability Report

September 3, 2013

Air Canada has released Citizens of the World, its second corporate sustainability report.  The document evaluates Air Canada's performance during 2012 in four key areas of sustainability: safety, the environment, the well-being of employees, and the company's community involvement.

Air Canada's 2012 corporate sustainability report is available at www.aircanada.com/csr.  The report is framed around the findings of an extensive stakeholder survey undertaken to identify areas of most concern with respect to sustainability. Highlights of the 2012 report include:

  • completion of our biennial IATA Operational Safety Audit with a result of "no findings";
  • operating two biofuel flights and taking steps to save an estimated 54 million litres of fuel during the year;
  • introducing an internal portal, HR Connex, to make human resources programs and policies more accessible and easier to use for Air Canada's 27,000 employees;
  • creating the Air Canada Foundation to support charitable causes within communities in the form of in-kind donations and cash.

Important Air Canada Altitude updates

Stay up to date with a few important changes we’re making to Air Canada Altitude.

Starting August 20, 2013, you’ll earn even more Altitude Qualifying Miles on many Air Canada fares, helping you reach a higher Altitude status even faster.

Learn more about the changes to Altitude Qualifying Miles

As of March 2014, Altitude members will see the introduction of eUpgrade Add-ons when upgrading from Flex fares to certain international destinations. eUpgrade Add-ons are a supplementary payment, in addition to the required number of eUpgrade Credits. Altitude Super Elite 100K members are exempt from this policy.

Learn more about eUpgrade Add-ons

As of March 2014, the eUpgrade Travel Companion benefit will be expanded and will replace eUpgrade Nominees. On the day of departure, all Altitude members will be able to upgrade one companion who is not travelling on the same reservation, as long as they are travelling on the same flight.

Altitude Super Elite 100K members can continue to share their upgrade privilege with eUpgrade Nominees. Altitude Super Elite 100K members will be entitled to two nominees, in addition to the new expanded travel companion benefit. Please note that Aeroplan ClassicFlight Reward travel will no longer be eligible for eUpgrades (as per 2013 Super Elite 100K benefit).

Learn more about eUpgrade eligibility and transferability

Travelling to Belgium, France, Germany, Spain or Italy?

New European Union regulations affect entry requirements for Belgium, France, Germany, Spain and Italy

August 7, 2013

If you're travelling to one of these destinations, you'll need to ensure that your passport is valid for at least three (3) months beyond your return date.

We invite you to visit the Travel.gc.caOpens in New Window website for more information on entry requirements for your destination, or view our travel documents page for other essential information.

Fly from Halifax to Fort Lauderdale this winter

Soak up even more sun this winter with new weekly seasonal flights between Halifax and Fort Lauderdale, Florida, beginning December 14, 2013 until the end of April, 2014.

Air Canada will operate flights on Saturdays using 97-seat Embraer E190 aircraft offering a choice of Executive or Economy Class service and featuring complimentary seatback entertainment throughout the aircraft. Flights are timed to offer customers easy connections to and from major Air Canada destinations in Atlantic Canada.

Our new Fort Lauderdale service complements Air Canada's existing Halifax winter weekly seasonal service to Tampa and twice weekly service to Orlando, and adds to your choice of popular holiday destinations to escape the winter cold.

New non-stop flights between Toronto and Vail, Colorado

August 6, 2013

Great news! Air Canada is launching weekly seasonal non-stop flights between Toronto and Vail and Beaver Creek, Colorado just in time for the 2013-2014 winter ski season.

We'll be operating our new seasonal service to Vail on Saturdays beginning December 14, 2013 until April 5, 2014, with 120-seat Airbus A319 aircraft offering a choice of Executive or Economy Class service, and featuring complimentary seatback entertainment throughout the aircraft.

Our flights from our main hub at Toronto Pearson International Airport to Eagle County Airport (EGE), just 30 minutes from Vail and Beaver Creek, are timed to offer customers easy flight connections throughout our extensive network in Eastern and Atlantic Canada including Ottawa, Montreal and Halifax.

And our partners at Vail and Beaver Creek offer a complimentary afternoon of skiing the day you arrive, so book today!

Web check-in now available at Philadelphia (PHL)

July 25, 2013

Effective immediately, Air Canada customers departing from Philadelphia International Airport (PHL) will be able to take full advantage of our convenient Web check-in options, starting 24 hours in advance of flight departure.

In addition, customers eligible to upgrade to Executive Class using eUpgrades will now be able to request their upgrade at time of check-in.

New daily service between Red Deer and Calgary

We’re delighted to announce that, beginning September 3, 2013, Air Canada will offer scheduled service between Red Deer and Calgary, Alberta, with three daily flights operated by Air Georgian under the Air Canada Express banner.

If you live in Central Alberta, this new service will provide you with easy business and leisure connections to Canada and the rest of the world through Air Canada and its Star Alliance partners.

So book your flight right now*, either online or through your travel agent, and remember that you earn valuable Aeroplan Miles every time you travel with Air Canada.

*Don’t forget that service begins on September 3, 2013.

Air Canada Gift Cards now available for purchase at Canada Post outlets

July 8, 2013

Exciting news! In addition to purchasing Air Canada Gift Cards online, you can now buy them conveniently at close to 6,400 Canada Post locations across Canada, making it even easier to offer the gift of travel to any of Air Canada's more than 175 destinations worldwide.

And remember that Air Canada Gift Cards can be used to pay for travel options, advance seat selection, change fees and more. They can even be combined with other forms of payment.

Offered in denominations starting at $25*, Air Canada Gift Cards can be customized to suit any occasion.

So purchase the gift of travel online or at a Canada Post outletOpens in New Window in Canada…and offer the world.

*$25 at aircanada.com and $50 at Canada Post locations

Travelling from the U.S.?

Please be advised that the U.S. Transportation Security Administration (TSA) has announced that it is temporarily delaying implementation of changes to the Prohibited Items List, changes that would have included allowing small pocket knives on board aircraft.

For more information, visit the TSA websiteOpens in New Window.

Plan better with My Travel Planner

Are you looking for a better way to stay organized and keep all your travel plans in one spot that’s easy to access and share? Are you maybe searching for ideas to inspire you for your next trip? My Travel Planner may be just what you’re looking for.

My Travel Planner is a personalized travel website that lets you:

  • View your current flight details and itinerary
  • Book accommodations, excursions and ground transportation before and during your trip
  • Find weather reports, guidebooks, maps and other useful planning tips for your destination
  • Discover attractions, restaurants and shows as you browse up to 15,000 activities and 350,000 traveller reviews
  • Share travel details and photos with friends and family via social media

So look for your invitation to link to My Travel Planner the next time you book a trip with us, and make your travel plans better!

Offer the world with an Air Canada Gift Card

The best gift in the world is the world itself. And now you can give the gift of travel with an Air Canada Gift Card.

Air Canada Gift Cards give the freedom to fly to any of Air Canada’s over 175 destinations worldwide, and can be used to pay for travel options, advance seat selection, change fees and more. They can even be combined with other forms of payment.

Offered in denominations starting at $25, Air Canada Gift Cards can be customized to suit any occasion.  And they’re available in traditional plastic and eGift Card formats.
So give the gift of travel, and offer the world.

Travelling from Fort Lauderdale?

Construction at Fort Lauderdale-Hollywood International

Please be advised that, due to construction at Fort Lauderdale-Hollywood International Airport, there is no seating available in the airport lobby and check-in can only be completed for two flights at one time.

For this reason, passengers can expect slight delays at check-in as well as congestion in the airport waiting area.

Connecting through Toronto Pearson to the U.S.?

February 18, 2013

Effective immediately, when you travel to the U.S. from Canada or an international airport on Air Canada and you have a connecting flight at Toronto Pearson (YYZ), your bags will automatically be transferred to your connecting flight.

That means that you no longer need to collect your bags before proceeding to U.S. Customs and Border protection for processing and security screening, making connecting to the United States at Toronto Pearson (YYZ) faster, easier and more convenient than ever before.

Learn more about connecting through Toronto Pearson International AirportOpens in New Window.
or watch the transfer videos showing how simple it is to connect if arriving on a flight from Canada or arriving on a flight from an International airport.

The same convenient transfer process is also available to Air Canada customers connecting at Montreal (YUL) and Vancouver (YVR).

New Medipak oxygen policy and fees

Air Canada has revised its Medipak oxygen policy and fee structure for international flights and flights between Canada and the U.S.

For details on the new policy and fees, we invite you to contact the Air Canada Medical Assistance Desk:

Phone:   
1-800-667-4732 (Toll-free between Canada and the U.S.)
1-514-369-7039 (long distance charges apply) 

Hours of operation (ET):
Monday to Friday: 6am to 8pm (ET)
Saturday and Sunday: 6am to 6pm (ET)

Remember that, if you require the use of medical oxygen while travelling on an Air Canada flight, you can:

Please also remember that, regardless of the option you choose, you will need to provide advance notice and obtain medical approval for travel.

Important change to check-in deadline

April 10, 2013

Please take note that check-in and baggage acceptance for flights within Canada now close 45 minutes prior to departure – with the exception of flights leaving from Toronto’s city airport (YTZ), where check-in and bag drop-off remain available until 20 minutes before departure.

Stand-by early and stand-by later options remain available up to the published boarding gate deadline for eligible customers, including on Rapidair routes.

We invite you to check in online or with your mobile device at any time within 24 hours of flight departure, and to familiarize yourself with our check-in and boarding gate deadlines to allow for a smooth travel experience.

Self-Service check-in now available at Seattle (SEA)

Effective immediately, Air Canada customers departing from Seattle-Tacoma International Airport (SEA) will be able to take full advantage of our convenient Web check-in and mobile check-in options, starting 24 hours in advance of flight departure.

In addition, customers eligible to upgrade to Executive Class using eUpgrades will now be able to request their upgrade at time of check-in.

Air Canada introduces Q400 service in Western Canada

February 1, 2013

We’re introducing new, ultra-quiet regional aircraft for customers in Alberta and Saskatchewan. You can now experience the Bombardier Q400 Next Generation aircraft featuring all-leather seats, spacious overhead bins and comfortable 31-inch legroom when flying on Air Canada Express flights operated by Jazz Aviation LP between:

  • Calgary and Fort McMurray,
  • Calgary and Saskatoon and
  • Calgary and Regina.

And this spring, you’ll see this newest aircraft on even more Air Canada Express flights headed to and from British-Columbia, Alberta and the Northwest TerritoriesOpens in New Window!

All of Air Canada’s flights are scheduled to enable convenient, point-to-point, same-day business travel, as well as convenient and easy connections to our extensive domestic, U.S. and international network from Calgary, Edmonton and Vancouver.

For the most choice, make Air Canada your first choice.

Air Canada Altitude – updates and qualification

March 1, 2013 will mark the much anticipated launch of Air Canada Altitude, the new name for the Air Canada Top Tier Program.

Offering a wide range of priority travel services, lounge access, and upgrades to make travel as comfortable and seamless as possible, and featuring the introduction of two new status levels, Air Canada Altitude will allow us to better recognize and reward our most frequent flyers.

Altitude Qualifying Miles and Segments

With the arrival of Altitude, we're also renaming our current Status Miles and Status Flight Segments:

  • Status Miles become Altitude Qualifying Miles (AQM)
  • Status Flight Segments become Altitude Qualifying Segments (AQS)

The AQM and AQS you earn between January 1 and December 31, 2013 on eligible flights operated by Air Canada, Air Canada Express, Air Canada Rouge and Star Alliance member airlines will allow you to reach Altitude status in 2014.

And just like Status Miles today, Altitude Qualifying Miles are also Aeroplan Miles which you can redeem for exciting Aeroplan Rewards.

To find out more

To learn more about earning Altitude Qualifying Miles and Segments, click on the dedicated ‘Miles & Privileges’ tab at the top of our site.

We also invite you to discover all the advantages of Air Canada Altitude along with the latest information about the launch.

Flex, a new name for our Tango Plus fare, with the same benefits

January 15, 2013

Air Canada is proud to offer you more fare options than any other Canadian airline. Whether you're flying for business or leisure, our fares are designed to offer you the flexibility and value to suit all your travel needs.

Our new name Flex highlights the flexibility and economy value of this fare option, which includes same-day changes for a small fee, advance seat selection, Aeroplan and Altitude Qualifying Miles and the ability to use e-upgrades and more.

For the most choice, make Air Canada your first choice.

Discover the benefits of Flex and our other fare options.