Heathrow Airport – Terminal 2

Heathrow Airport – Terminal 2

With over 175 daily departures to more than 50 destinations in over 25 countries, Heathrow Airport’s new Terminal 2 - also known as The Queen’s Terminal - is a state-of-the-art terminal which welcomes up to 20 million passengers each year.

Terminal 2 also serves as Air Canada’s home for all flights into and out of London:

  • In Terminal 2A you will find check-in, security, baggage claim and some gates,
  • In Terminal 2B you will find most international departure gates as well as our brand-new Maple Leaf Lounge

London Heathrow International Airport

Air Canada check-in and baggage drop off is located in ZONE A of the check-in lobby.

Premium desks and dedicated full-service check-in are also available for eligible customers (see the Priority Services tab for details).

Step 1

Use one of the many available self-service machines located in the check-in lobby to:

  • Check-in and print your boarding pass
  • Print your baggage tags

London Heathrow International Airport

Step 2

Proceed to the first available bag drop desk within Zone A. An agent will take your bags and activate your bag tags. Bag Drop desks in Zone A are shared between Air Canada, Air China, EVA Air, Singapore Airlines, Thai Airways International and Turkish Airlines.

If you need assistance, please proceed to any Check-in Assistance desk within Zone A shared with Air China, EVA Air,Singapore Airlines, Thai Airways International and Turkish Airlines.

Step 3

Move forward to the security lanes, then onward to the gate area.

Air Canada flights will be departing at areas T2A or T2B.

Open PDF file View map of terminal 2

Premium desks and dedicated full-service check-in are available in ZONE A for:

  • Super Elite 100K, Elite 75K, Elite 50K, Elite 35K and Prestige 25K customers
  • Star Alliance Gold members,
  • Customers travelling in International Business Class, Premium Economy Class or on a Latitude fare
  • Air Canada/American Express Maple Leaf Club card holders
  • American Express Aeroplan Platinum, AeroplanPlus Platinum and Corporate AeroplanPlus Platinum cardholders
  • TD/ CIBC Visa Infinite® and small business cardholders travelling on an Aeroplan Flight Reward
  • TD Visa Infinite® Privilege cardholders

Priority Security Clearance is available to:

  • Passengers travelling in International Business Class
  • Altitude Super Elite 100K, Elite 75K, Elite 50K and Elite 35K customers travelling in Economy Class.

Look for signs indicating "Fastrack - by invitation only".

Open PDF file View map of terminal 2

Air Canada Maple Leaf™ Lounge

The new Air Canada Maple Leaf™ Lounge at Heathrow Airport’s Terminal 2 opens its doors on June 18, 2014. Among conveniences for passengers departing London on long-haul flights, it features:

  • a tended bar
  • a spa-like shower area
  • a bistro with chef’s cooking station, and
  • a "quiet zone" with TV-equipped relaxation pods and chaises.

Learn more about our newest Air Canada Maple Leaf Lounge.

Arrivals Lounge

The following Air Canada customers have access to the new Arrivals Lounge*, located conveniently to the left upon leaving the secure area past baggage claim in the T2 arrivals hall:

  • Customers travelling in International Business Class
  • Super Elite 100K (including 1 guest)

View directions to Open PDF file find your way to the Arrivals Lounge.

* The Arrivals Lounge at London-Heathrow’s Terminal 2 is not a Maple Leaf Lounge.

The spacious Arrivals Hall at Terminal 2 spans the width of the building.

All Air Canada flights arrive at areas T2A and T2B. Baggage is delivered to one of the eight international baggage reclaim belts.

Are you arriving at Heathrow’s Terminal 2 then moving onward to another flight? Follow the purple connection signage.

From T2 to T2

  • Enter transfers security on the Terminal 2 Arrivals level.
  • Proceed to Gate level for ticket presentation and validation.
  • Enter the main T2A departure lounge where you’ll find the gate for your next flight.

From T2A to Terminal 1

  • Take the walkway that connects Terminal 2 to Terminal 1.
  • When you arrive in Terminal 1, proceed to transfers security.
  • Pass through ticket presentation and validation.
  • Enter the main departures area and proceed to your gate.

From Terminal 2 to Terminals 3, 4 or 5

  • Board an inter-terminal coach and get off at the appropriate terminal for your connecting flight.
  • Follow the signs and proceed to transfers security.
  • Pass through ticket presentation and validation.
  • Enter the main departures area and proceed to your gate.
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