Here to help when travel doesn’t go as planned
Whether your flight is delayed, you’ve missed a connection, or you need to make a change, we’re here to help.
Flight delays and cancellations
Delays
We'll keep you updated at the gate and send you alerts for any departure time changes of 15 minutes or more.
If your Air Canada flight is delayed by 3 hours or more, you’re entitled to be rebooked on another flight.
If a delay causes you to miss a connecting flight, we’ll keep you informed every step of the way and rebook you as soon as possible.
Cancellations
If your flight is cancelled, we’ll automatically rebook you on the next available flight, including flights with other airlines.
You’ll receive your updated itinerary via email and SMS. If the itinerary doesn’t meet your needs, you can retrieve your booking to search for and rebook alternative options.
Stay informed
To stay connected and informed make sure your contact info is up to date.
Manage bookingBaggage
Delayed or damaged baggage
If you’ve arrived at your final destination on an Air Canada flight without your checked bag, you can track its status from check-in to pick-up or delivery using the Air Canada mobile app or online.
You’ll receive updates about your checked items along the way and if your bag is delayed, you can arrange delivery with a few taps.
If your bag is damaged, report it as soon as possible at the Air Canada baggage service counter or online. Don’t discard your damaged bag until your claim is finalized.
Report a delayed or damaged bag
Accessible travel support
If you have a disability and your travel is disrupted, our agents will ensure any changes to your plans meet your travel needs.
For more information, please speak to an Air Canada representative at the airport or learn more about our accessibility services using the link below.
Accessibility servicesDelayed 2 hours or more? We’re here to help.
You may be entitled to:
Food and drink vouchers
Hotel accommodations for overnight stays
Transportation to and from the airport
Access to a means of communication
If you’re eligible for any of these services during an extended delay or cancellation, we’ll notify you at the gate or via email.
Learn more about your rights and refund eligibility
Airline partners
If your delayed or cancelled flight is operated by one of our airline partners, contact them directly for assistance.
Aeroplan Credit Cardholder travel insurance
If your trip doesn’t go as planned, your Aeroplan credit card may offer helpful protections and support. Each card has unique benefits that could assist you during a travel disruption.
Find out which benefits your card offers
Post-travel assistance
We strive to deliver a great travel experience, but we understand sometimes things don’t go as planned.
Our Customer Relations team is here to assist with all your post-travel needs. Have a concern or complaint?
Let us know – Air Canada Customer CareIf we haven’t resolved your issue to your satisfaction, you may contact the Canadian Transportation Agency (CTA) for further assistance.
Contact the CTAContact us
Have questions? We’ve got answers.
Find helpful links about flight disruptions, managing your booking and more on our Customer Support page.
If you’re unable to manage your booking online, or you can’t find the information you need, our Contact Centre is available 24/7 to help. Call us at 1-800-997-4427 (or 1-800-361-5373 if you’re travelling on an Aeroplan flight reward).
Contact usYour journey, your way
You’ll receive your updated itinerary via email and SMS. If the itinerary doesn't meet your needs, visit Manage My Booking where you will be able to search and rebook alternative options.
