Be aware of the health and safety measures
All travellers to, from, or within Canada must be asked health questions prior to boarding a flight. In response to these questions, travellers must not provide information that they know to be false or misleading.
- Do you have a fever, cough, or breathing difficulties?
- Do you have, or suspect you have, COVID-19?
- Have you been refused transportation by an air carrier in the past 14 days due to a medical reason related to COVID-19?
- Are you currently under mandatory quarantine because of recent travel or subject to a public health order from any public health authority?
For the safety and well-being of our customers and employees, you may not be permitted to travel if you have a fever, breathing difficulties, a cough, or have been denied boarding due to these symptoms in the last 14 days, unless you
have a medical certificate confirming the symptoms are unrelated to COVID-19. Additionally, you may be subject to preventative measures imposed by a national, provincial or territorial government at your final destination.
Pre-flight infrared temperature checks are required, and customers must wear face coverings over their nose and mouth while at check-in, during the boarding process and during their flight. You may be refused transportation for 14
days if you have an elevated temperature and do not have a medical certificate confirming it is unrelated to COVID-19.
Mandatory Face Coverings
Please note that for those over the age of 2, face coverings are a mandatory requirement issued by Transport Canada. Acceptable face coverings are made with protective layers of absorbent fabric (such as cotton) that snugly fit over
the nose and mouth and are secured to the face with ties or ear loops. A non-medical mask or face covering with an exhalation valve or vent, or made with mesh or lace fabric, a neck gaiter, a bandana, or a plastic face shield/covering
have been deemed ineffective in the protection against COVID-19 according to requirements outlined by Transport Canada and as such they do not qualify as acceptable face coverings when travelling with us. All passengers who are
not compliant with the face covering requirements will be reported to Transport Canada, which could result in a financial penalty. Any time an Air Canada agent or crew member asks you to remove your face covering (such as for an
ID check) remember to do so by untying it or unhooking the loop from your ear, and avoid touching the front of the face covering when removing it.
Learn more about what is accepted as an acceptable
Once you have obtained your medical certificate, please contact the Air Canada Medical Assistance Desk (preferably at least 48 hours before departure) or, present it at
airport check-in for verification. The Medical Assistance Desk will require relevant medical information from travellers to confirm they have a valid reason for a medical exemption and to ensure they are medically fit to fly as
By checking-in and boarding a flight, you acknowledge your understanding of the requirements and agree to comply with these safety measures.
Should symptoms such as a fever, cough or difficulty breathing develop while on board, please notify the flight crew immediately.
Travel within Canada
When arriving at your destination, you may be subject to further measures imposed by the provincial, territorial or municipal governments to prevent the spread of COVID-19. There are various measures in place to restrict non-essential
inter and intra-provincial/territorial travel, including new entry forms or possible self-quarantine requirements on arrival. Ensure you are familiar with the restrictions imposed by the local authorities at your destination.
Contact information for provincial and territorial COVID-19 resources can be found by visiting the Public Health Agency of Canada’s website or any provincial government website:
Here you will find an interactive map showing the status of travel for each Canadian province and territory.
Entry into Canada
Download the app for easier entry
In an effort to contain COVID-19 in Canada, anyone entering the country –
no matter their citizenship – is required to provide their contact information. The Canada Border Services Agency has launched the ArriveCAN app, which provides a convenient alternative to paper forms which need to be completed upon arrival in Canada, allowing for faster processing at the border for travellers returning to Canada. Whether you are entering by air or by land, the mobile app enables incoming travellers to submit information quickly, easily, and securely, while limiting physical contact between travellers, staff and officials. Download the app for free today.
The Government of Canada has restricted non-essential travel of foreign nationals across its border. Foreign nationals (a person who is not a Canadian citizen or a permanent resident) wishing to enter Canada by air for optional, non-essential or discretionary purposes will not be permitted. Non-essential travel includes travelling for purposes such as tourism, sightseeing, recreation, entertainment, social visits and religious functions.
New exception – Compassionate Grounds
As of October 31, 2020, the requirements to remain in quarantine do not apply to a person if the Minister of Health determines that the person will only leave quarantine for one of the following purposes and if the person only leaves quarantine to:
- attend to the death of or provide support to a Canadian citizen, permanent resident, temporary resident, protected person or a person registered as an Indian under the Indian Act who is residing in Canada and who is deemed to be critically ill by a licensed health care professional;
- provide care for a Canadian citizen, permanent resident, temporary resident, protected person or a person registered as an Indian under the Indian Act who is residing in Canada and who is deemed by a licensed health care professional to have a medical reason that they require support; or
- attend a funeral or end of life ceremony.
Travellers seeking this exemption are required to bring documentation from the Public Health Agency of Canada in order to be exempted from the prohibition to enter Canada for compassionate reasons
To learn more or to complete the mandatory exemption form, please visit the Government of Canada website :(click here)
Entry requirements and travel restrictions:
Will I be allowed entry into Canada?
|Point of departure
||I am Canadian
||I am a foreign national
|From an international destination
Yes – Canadian citizens, permanent residents, and immediate family members holding a valid travel document are permitted to board flights to Canada.
No – Only transiting through Canada is permitted. (See Transit through Canada’).
|From a U.S. destination
Yes – Canadian citizens, permanent residents, and immediate family members holding a valid travel document are permitted to travel to Canada.
See ‘Conditions for foreign nationals’. travelling from the U.S. into Canada’.
Certain family member and student provisions have been updated by the Government of Canada, currently in force until October 31, 2020. For detailed information on these updated provisions please visit the Government of Canada webite: (click here)
Conditions for foreign nationals travelling from outside of Canada
All foreign nationals (a person who is not a Canadian citizen or a permanent resident) must be aware that they may be refused entry to Canada when travelling by air from abroad. The Government of Canada has restricted non-essential
travel across its border, and therefore travel that is for optional or discretionary purposes, including tourism, recreation, or entertainment will not be permitted. If a foreign national is denied entry into Canada, further
travel arrangements will be at the traveller’s expense.
As of April 22, 2020, the Government of Canada announced exemptions to the travel restrictions. Information on the exemptions and details on who is permitted entry to Canada is available on Immigration, Refugees and Citizenship
Canada’s COVID-19 Travel Restrictions and Exemptions webpage.
Prior to boarding a flight to Canada, all foreign nationals will be required to confirm to Air Canada that they have read the entry requirements and travel restrictions described above and that, to the best of their knowledge,
they are not prohibited from entering Canada under any Government of Canada Emergency Order related to COVID-19.
Read the relevant Emergency Order
Please read the relevant Emergency Order prior to booking a reservation or prior to arriving at the airport as you will need to confirm you have read the document before boarding your flight.
For flights from the U.S.: Minimizing the risk of exposure to COVID-19 in Canada Order (Prohibition of entry into Canada from the United States).
For flights from a country other than the U..Minimizing the risk of exposure to COVID-19 in Canada Order (Prohibition of entry into Canada from any country other than the United States).
Review the mandatory quarantine information imposed by the government
As of March 26, 2020, all travellers who are permitted to enter or return to Canada must self-isolate for
14 days upon entry. There are exceptions for workers who are essential
to the movement of goods and people. Individuals should avoid contact with other people for 14 days, while monitoring themselves closely for symptoms.
Further information is available on the Public Health Agency of Canada’s COVID-19 Travel Advice webpage.
Entry into the United States
When arriving at your destination, you may be subject to further measures imposed by local governments to prevent the spread of COVID-19. There are various measures in place to restrict non-essential travel, including new entry forms
or self-quarantine requirements on arrival. Ensure you are familiar with the restrictions imposed by the local authorities at your destination.
Travellers who are not U.S. nationals or legal permanent residents of the U.S. will not be permitted entry into Canada for the purpose of transiting into the United States.
U.S. nationals and legal permanent residents originating from one of the countries* covered by the U.S. Emergency Amendment will be permitted to transit through Canada on the same calendar day through one of the approved U.S. airports
*Austria, Belgium, Brazil, China, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Iran, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.
The U.S. Government imposed new entry requirements that took effect at 5:00 p.m. ET on February 2, 2020.
A U.S. citizen or permanent resident holding a U.S. passport/green card and who has been to one of the countries indicated in the U.S. Government entry requirements in the last 14 days, are permitted to travel to the U.S. provided
they travel to approved U.S. airports.
** The approved airports Air Canada operates to are:
- Chicago O’Hare International Airport (ORD), Illinois
- San Francisco International Airport (SFO), California
- Seattle-Tacoma International Airport (SEA), Washington
- Honolulu Daniel K. Inouye International Airport (HNL), Hawaii
- Los Angeles International Airport (LAX), California
- Hartsfield-Jackson Atlanta International Airport (ATL), Georgia
- Washington-Dulles International Airport (IAD), Virginia
- Newark Liberty International Airport (EWR), New Jersey
- Dallas/Fort Worth International Airport (DFW), Texas
- Detroit Metropolitan Airport (DTW), Michigan
- Boston Logan International Airport (BOS), Massachusetts
- Miami International Airport (MIA), Florida
- Fort Lauderdale-Hollywood International Airport (FLL), Florida
- Houston George Bush Intercontinental Airport (IAH), Texas
Please contact your travel agent or call us at 1-888-247-2262 (click here for international and other numbers) to discuss travel options. For
Aeroplan redemption bookings, please call 1-800-361-5373.
For additional information, please visit the U.S. Government website.
Frequently asked questions:
I hold a passport from another country (non-U.S. passport), and I have been to one of the countries indicated in the U.S. Government new entry requirements in the last 14 days. Am I able to board my Air Canada flights to the U.S.?
No, you will not be able to board an Air Canada flight (or any other carrier’s flight to the United States) unless you qualify for an exemption (see next question).
Please contact your travel agent or call us at 1-888-247-2262 (click here for international and other numbers) to discuss options including
refunds. For Aeroplan redemption bookings, please call 1-800-361-5373.
Are there any exemptions to these entry requirements?
The U.S. Government has exemptions which include:
- Any foreign national who is the spouse of a U.S. citizen or lawful permanent resident;
- Any foreign national who is the parent or legal guardian of a U.S. citizen or lawful permanent resident, provided that the U.S. citizen or lawful permanent resident is unmarried and under the age of 21;
- Any foreign national who is the sibling of a U.S. citizen or lawful permanent resident, provided that both are unmarried and under the age of 21;
- Any foreign national who is the child, foster child, or ward of a U.S. citizen or lawful permanent resident, or who is a prospective adoptee seeking to enter the United States pursuant to the IR-4 or IH-4 visa classifications;
- Any foreign national travelling at the invitation of the United States Government for a purpose related to containment or mitigation of the virus;
- Any foreign national travelling as a nonimmigrant under section 101(a)(15)(C) or (D) of the INA, 8 U.S.C. 1101(a)(15)(C) or (D), as a crewmember or any alien otherwise travelling to the United States as air or sea crew;
- Any foreign national seeking entry into or transiting the United States pursuant to an A-1, A-2, C-2, C-3 (as a foreign government official or immediate family member of an official), G-1, G-2, G-3, G-4, NATO-1 through NATO-4,
or NATO-6 visa;
- Any foreign national whose entry would not pose a significant risk of introducing, transmitting, or spreading the virus, as determined by the CDC Director, or his designee;
- Any foreign national whose entry would United States law enforcement objectives, as determined by the Secretary of State, the Secretary of Homeland Security, or their respective designees based on a recommendation of the Attorney
General or his designee; or
- Any foreign national whose entry would be in the national interest, as determined by the Secretary of State, the Secretary of Homeland Security, or their designees.
For the latest information, please visit the U.S. Government website.
Entry into international destinations
Before travelling internationally, please check the entry requirements specific to your destination by visiting the government website specific to your destination, below.
Each country has unique requirements which may include forms that must be completed and submitted online, and/or printed and presented at the airport prior to boarding a flight. Failure to meet country entry requirements may result
in long delays at the airport or upon arrival at your destination. Travellers may also be refused travel or be subject to government enforcement action for non-compliance.
When arriving at your destination, you may be subject to further measures imposed by the local governments to prevent the spread of COVID-19. There are various measures in place to restrict non-essential travel, including new entry
forms or self-quarantine requirements on arrival. Ensure you are familiar with the restrictions imposed by the local authorities at your destination.
Please note that links will open in a new window. Some links are browser specific.
Transit through Canada
Transit through Canada to another country from any location is permitted
When planning a connecting flight in Canada, please note the following:
- Passengers are allowed to transit from international-to-international terminals at their arrival airport in Canada;
- Passengers must arrive and depart from the same airport within a reasonable timeframe (i.e. 24 hours);
- Passengers must remain in the secure area/airside, meaning leaving the airport is not permitted.
- Transiting passengers are not permitted to connect domestically to another Canadian airport prior to departing Canada (e.g. CUN-YYZ-YVR-NRT) is not permitted);
- For clarity, passengers who are considered in transit are those that do not have to clear Customs (CBSA) and formally enter Canada in order to pick up their baggage to travel on a subsequent flight.