- 0227-00 Accepted Forms of Payment – Airports in Canada and the U.S.
- 0109-00 Germany - Security Personnel Strike at Airports
- 0205-00 Belgium General Strike
- 0211-00 Civil Unrest in Haiti
- 0226-00 Temporary suspension of service to Haiti
- 0307-00 Flights to India
- 0313-00 Air Canada Responds to Transport Canada’s Closure of Canadian Airspace to the Boeing 737 MAX Aircraft
Tropical Storm Nate - October 6
October 6, 2017
Air Canada has updated its goodwill policy for customers whose itinerary includes a flight impacted by the path of the tropical storm.
If your travel is affected, you may contact Air Canada Reservations (1-888-247-2262) to change your flight to another date free of charge. Details and the airports impacted are available below.
You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and October 21, 2017. However, any fare difference will apply.
|Affected Airport||Ticket issued no later than||Original travel date||Rebook free of charge|
|October 5, 2017||
October 6 and 7, 2017
|Until October 21, 2017|
New Orleans (MSY)
|October 6, 2017||October 6 to October 9, 2017||Until October 21, 2017|
Earthquake in Mexico - September 20
Earthquake in Mexico
September 20, 2017
In response to yesterday’s earthquake in Central Mexico, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than September 19, 2017 and whose itinerary includes a flight to, from or via Mexico City International Airport (MEX) between now and September 26, 2017.
If your travel is affected, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and October 12, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
Hurricane Katia - Mexico - September 7
Hurricane Katia - Mexico
September 7, 2017
Because of Hurricane Katia which is approaching Mexico, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than September 7, 2017 and whose itinerary includes a flight to, from or via Benito Juárez International Airport (MEX) between September 7 and September 10, 2017.
If your travel is affected, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and September 21, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
Travel to or via Canada – new entry requirement for Mexican citizens - January 5
Travel to or via Canada – new entry requirement for Mexican citizens
November 30, 2016
Effective December 1st, 2016, Mexican citizens will no longer need a visa to visit Canada. They will, however, need to have an Electronic Travel Authorization (eTA) before they can board a flight to Canada. The eTA was introduced as an entry requirement by the Government of Canada and applies to certain visa-exempt foreign nationals* travelling to or transiting Canada by air.
If you are a Mexican citizen and wish to complete your application for an eTA Opens in New Window, you will need your passport, a credit card and an email address. An eTA costs $7 CAD and is valid for up to five years.
Note that, if you already have a valid visa, you can continue travelling to Canada with that visa until it expires, even after December 1, 2017.
Severe Weather and Natural Event Policies: If your itinerary includes a destination affected by severe weather or a natural event, Air Canada has implemented policies to make it easier for you to change your plans.
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Electronic Travel Authorization for Flights to Canada: The Government of Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA)...
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Telephone and Email Scams: Email scams (phishing) and telephone scams (vishing) are commonly used by fraudsters to trick people into giving them personal information...
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