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Upload your COVID-19 test results before you travel

Flying on one of these routes?

  • Between Canada and Germany
  • Between Canada and Switzerland
  • Between Canada and the U.S.

Take part in our trial and save time by securely uploading your COVID-19 test results before you leave for the airport.

We’ll be rolling out this feature across our network later this summer, along with more features to manage your COVID-19 documents easily.

Participate in our trial

If you are travelling on one of these select Air Canada operated flights and would like to participate, simply follow these steps:

Step 1

Get your proof of a negative COVID-19 test result

Please make sure that your COVID-19 test meets the requirements of the country you are travelling to. For more information on entry requirements, please visit our COVID-19 Hub.

Step 2

During online check-in, upload your test result document or scan your QR code

When prompted during online check-in, upload your test result document, or use your camera-equipped mobile or tablet to scan the QR code on your test results. See our FAQs for details.

Step 3

Print your boarding pass or load it to your phone, then proceed to the airport

If you had already printed your boarding pass or loaded it to your phone, please make sure you replace it with the updated version which will include the document validation.

Advantages

  • Save time by validating your negative COVID-19 test result before arriving at the airport.
  • Find out instantly if your test complies with your entry requirements.
  • Enjoy a more touchless experience at the airport.

Frequently asked questions

Who can participate in this trial?

Currently, only passengers on the following Air Canada operated flights can participate:

  • Between Canada and Germany
  • Between Canada and Switzerland
  • Between Canada and the U.S.

We are planning to add more flights throughout the summer, and eventually across our network.

How will I know if my flight is part of the trial?

A few days before departure, we will send an e-mail to passengers on participating flights to invite them to take part in the trial and provide any necessary information.

Am I obligated to participate?

No. You don’t have to participate in this trial. You can simply bring the original copy (physical or digital) of your negative COVID-19 test result with you to the airport so that it can be validated by one of our airport agents.

Can I upload my proof of recovery from COVID-19 or proof of vaccine?

We are currently not able to accept proof of recovery from COVID-19 or proof of vaccine via our digital feature. We can only accept proof of a negative COVID-19 test result.

If the country you are travelling to accepts COVID-19 proof of recovery or proof of vaccine, please validate your documents at the airport with one of our airport specialists, and do not use the digital solution.

Who can use the QR code option?

The QR code option is available exclusively to passengers travelling from Germany.

To use the QR code option, you must get your COVID-19 test through our trial partner, CENTOGENE Labs, who will provide a test result with the required QR code. Their testing centres are conveniently located in Frankfurt, including at the airport. We are currently not able to accept QR codes from any other labs.

If you are not travelling from Germany, you have the option to upload your test result document. (You are not required to provide a test result with a QR code).

You can get your COVID-19 test from any accredited lab that meets the entry requirements of your destination.

Can I get my COVID-19 test at any lab, or get a test without a QR code?

You may get your COVID-19 test from any accredited lab that meets the entry requirements of your destination. You are not required to provide a test result with a QR code.

If you are travelling from Germany and would like to use the QR code option, you must get your COVID-19 test through our trial partner, CENTOGENE Labs, who will provide a test result with the required QR code. Their testing centres are conveniently located in Frankfurt, including at the airport. At the moment, we are not able to accept QR codes from any other labs.

I have received my negative COVID-19 test results. Where and when do I scan or upload them?

When prompted during check-in, use your camera-equipped mobile or tablet to scan the QR code provided on your test results, or upload your document. Please note that currently this can only be completed using the Air Canada app or through mobile or tablet check-in.

You can download the Air Canada app on the Apple App Store and the Google Play Store.

Check-in:

Check-in opens 24 hours before your flight and closes 1 hour before departure.

If you have already completed check-in, you may scan your code by going back to the check-in screen and selecting the ‘Check-In Overview’ option.

Validation confirmation:

If you are travelling form Germany and are scanning a QR code, you will receive a validation confirmation instantly from CENTOGENE labs.

If you are uploading a test result document, you will receive an email with the validation confirmation.  

Note that the Air Canada digital solution can only process English or French documents in a PDF or JPEG format. This does not apply to test results with a QR code.

Why am I being asked to scan more than one document?

Governments have different entry requirements. If you have more than one destination on your itinerary, you may be required to scan more than one negative COVID-19 test result. Please ensure you are aware of requirements to enter, exit or transit through each country on your itinerary.

Do I still need to bring the original copy of my documents with me to the airport?

Yes. Governments require that you travel with the original version of your COVID-19 test results. Please carry them with you throughout your entire journey.

My test result was not accepted. What do I do?

If your document was rejected, please review your test requirements and check for any technical issues. If time permits, please try again. Otherwise, simply bring the original copy (physical or digital) of your negative COVID-19 test result to the airport so it can be validated by one of our airport agents.

Check-in opens 24 hours before your flight and up to 1 hour before departure.

Will I still be able to validate my negative COVID-19 test result at the airport?

Yes. You do not have to participate in this trial. You can simply bring the original copy (physical or digital) of your negative COVID-19 test result with you to the airport so it can be validated by one of our airport agents. Please arrive at the airport early so you have plenty of time for validation.

Why should I participate in the trial?

We are offering this service as part of our commitment to ensure a more enjoyable and touchless experience at the airport. You can also save time at the airport and find out instantly if your COVID-19 test complies with your entry requirements.

Is there anything else I need to do to prepare for my travel?

Please make sure you comply with all the entry requirements of your destination and have the valid travel documents necessary to enter, exit or transit through each country on your itinerary. This may include booking a quarantine hotel, completing entry forms, or downloading an app.

What if I don’t have a smartphone or tablet?

To be able to participate in this trial, you must use a camera-equipped mobile phone or tablet to scan the QR code, or to upload your document, which is why we are only able to offer this feature through mobile check-in or the Air Canada app. In the future, we are planning to include this feature on our web check-in.

If I use this feature, will I need to validate any documents at the airport?

You are not required to validate your test results at the airport if they have been approved during check-in online. The validation of your COVID-19 test will be automatically integrated into your booking and is accessible to our airport agents. However, you may be required to provide other documents, depending on the entry requirements of your destination.

Do I need to download anything?

No. During check-in, use your camera-equipped mobile or tablet to upload your document or scan the QR code provided on your CENTOGENE test result. You can also check in using your mobile or tablet via the Air Canada app, which you can download on the Apple App Store and the Google Play Store.

What personal information will be collected and how is it used?

We collect your COVID-19 test information when you choose to upload a document or scan the QR code provided by CENTOGENE Labs. Specifically, we collect the test type, test date, test result, and laboratory name, as well as your first name, last name and date of birth. We use this information to ensure you meet the health-related entry requirements at your destination.

How can Air Canada legally collect and use my COVID-19 health document information?

Air Canada requires your consent to collect your COVID-19 test information. With your consent, we can legally collect and use your COVID-19 test information for the purpose described. Air Canada will not use your health document information for any other purpose than what is described in this trial.

With whom does Air Canada share my COVID-19 test information?

Air Canada does not share your COVID-19 test information with third parties, except as required or permitted by law. Our service provider Amadeus IT Group SA processes your COVID-19 test information on our behalf and only according to our instructions.

How long does Air Canada keep my COVID-19 test information?

Your COVID-19 test information is kept only long enough to validate that it meets the relevant entry requirements at your destination, that you are eligible to travel, and that you have successfully completed your travel, after which it is automatically deleted.

How is my COVID-19 test information protected?

Air Canada has implemented appropriate safeguards to protect your COVID-19 test information.

For more information on the processing of your personal information, please see the Air Canada privacy policy. If you have questions, you can contact us at privacy_vieprivee@aircanada.ca.

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