The Aeroplan program
The Aeroplan program (“Aeroplan Program”) is the loyalty rewards and recognition program operated by Air Canada’s subsidiary Aeroplan Inc. ("Aeroplan", “we”, “us”, “our”).The Aeroplan Program allows individuals, or their parent or legal guardian in the case of a minor, to enroll as members (“Member”, “you”, “your”, “their”) and to open an Aeroplan account (“Account”), to accumulate Aeroplan points (“Aeroplan Points”) through the purchase of products and services from participating partners and suppliers and to redeem Aeroplan Points for a variety of travel, merchandise, gift card, and other rewards provided directly by participating partners or made available through Aeroplan’s intermediary suppliers, all in accordance with these terms and conditions (“Terms and Conditions”).
These Terms and Conditions replace any other terms and conditions that we may have provided to you and govern your participation as a Member in the Aeroplan Program. By participating in the Aeroplan Program, you (or your parent or legal guardian on your behalf, as the case may be), accept and agree to these Terms and Conditions, including as they may be amended from time to time.
Enrollment in the Aeroplan program
Membership in the Aeroplan Program (“Aeroplan Membership”) is free and limited to natural persons. Except as may be authorized by us, at our sole discretion, Aeroplan Membership is not available to corporations, trusts, partnerships or other entities.
You can only enroll in the Aeroplan Program once, individually, using your full legal name exactly as it appears on your passport or if you don’t have a passport, on a government-issued identification.
Minors, being children under the age of majority in their respective province, territory or jurisdiction of residence, can only be enrolled in the Aeroplan Program by their parent or legal guardian. By enrolling a minor in the Aeroplan Program, you confirm that: (i) you are the minor’s parent or legal guardian; and (ii) you, and not the minor, are providing the minor’s information to Aeroplan. You must enroll a minor by using a unique valid email address that is owned and maintained by you, and not associated with another Account.
Online access to your Aeroplan membership information and account
Aeroplan Memberships and Accounts are administered online only. You are required to have a valid email address. Using your valid email address, you are responsible for creating your online credentials in order to access your Account, review your Account details including transactions, messages from us, Account updates and to complete transactions.
Information about your Aeroplan Membership and Account can also be obtained by contacting the Aeroplan Contact Centre.
Our communications with you
Our form of communication with you about your Account will be by email. By participating in the Aeroplan Program, you agree that all Aeroplan Program, Aeroplan Membership and Account communications may be provided to you electronically and, unless we choose otherwise, electronically only.
From time to time, you may receive personalized or exclusive marketing offers extended to certain segments of Members. You can withdraw consent to receive such offers at any time by updating your profile here, by clicking the “unsubscribe” link in any marketing email, by replying “STOP” in marketing SMS text messages, or by contacting the Aeroplan Contact Centre.
Keeping your Aeroplan membership information secure and up-to-date
You are responsible for protecting and keeping your Aeroplan Membership and Account information secure, including online credentials, passwords, PINs and your physical Aeroplan Membership card. You must take care to prevent misuse by ensuring that no unauthorized third party has access to your Aeroplan Membership and Account information. In cases of suspected wrongful access or misuse of your Aeroplan Membership or Account information, you must notify us immediately by contacting the Aeroplan Contact Centre.
For security and privacy reasons and unless otherwise authorized or required by law, Aeroplan Membership and Account information will only be communicated to the individual Member, a parent or guardian of record in the case of a minor, or a person authorized by the Member to access a Member’s Aeroplan Membership and Account information.
You are also responsible for updating your Aeroplan Membership information including any change to your legal name, email address, telephone number, residential address, province, territory or jurisdiction of residence. We will be entitled to rely upon the province, territory or jurisdiction of your residence until you update such information with us. Updates to your Aeroplan Membership information can be made online by accessing your Account or by calling the Aeroplan Contact Centre. We may request that you confirm or update your personal information or validate its accuracy at any time, and you are responsible for responding to our request. We are not responsible if we cannot contact you because you have not given us current or accurate information or responded to a validation request. Aeroplan may always rely on the accuracy of the Aeroplan Membership information provided in your Account until otherwise advised by you through an Account Membership information update.
Accumulation and redemption of Aeroplan points
In order to accumulate or redeem Aeroplan Points, you must be a Member in good standing, meaning you are fully in compliance with these Terms and Conditions and, where applicable, any additional terms and conditions of Aeroplan and its participating partners and suppliers (“Good Standing”).
Aeroplan Points are accumulated through the purchase of products and services from participating partners and suppliers and through purchase transactions using an Aeroplan credit card. Aeroplan Points may also be accumulated through time-limited promotional offers from Aeroplan or participating partners and suppliers.
Subject to the policy of any participating partner, Aeroplan Points are accumulated by the Member whose membership number is provided for the purchase giving rise to the accumulation of the Aeroplan Points. In the case of air transportation services, Aeroplan Points are accumulated by the Member who is the individual traveler and whose name and Aeroplan Membership number appear on the ticket. For purchase transactions using an Aeroplan credit card, the Aeroplan Points will also be accumulated by the Member who is the primary card holder.
Unless otherwise permitted by Aeroplan, purchases of products and services from participating partners and suppliers prior to a person’s enrolment in the Aeroplan Program are not eligible for the accumulation of Aeroplan Points.
Aeroplan Points can be redeemed for a variety of travel, merchandise, gift card, and other rewards offered by Aeroplan’s participating partners and suppliers, all in accordance with these Terms and Conditions and any additional terms and conditions that may apply to a specific redemption. The number of Aeroplan Points required to redeem certain rewards such as flights (including those operated by Air Canada) and hotel reservations may be dynamic and subject to change depending on inventory availability, time of redemption and a series of other factors that are determined by Aeroplan and its participating partners and suppliers.
Participating partners and suppliers and the rewards, merchandise and gift cards made available may change at any time without notice.
Aeroplan Family Sharing
The following definitions apply to these Terms and Conditions relating to the Aeroplan Family Sharing feature:
“Family Lead” means the Member that creates and manages the Pool and has the authority to: (i) invite up to 7 other Members to join the Pool; (ii) designate whether each Member joining the Pool is solely a contributor or is a contributor and redeemer; and (iii) remove any existing Member from a Pool.
“Family Member” means the Family Lead or a Member who joins a Pool and who is designated by the Family Lead, as either a contributor only or as a contributor and redeemer.
“Pool” means a group of a minimum of 2 and a maximum of 8 Members, each in Good Standing, who have a family relationship and who agree to share their Aeroplan Points into a single Aeroplan Points’ balance to collectively accumulate Aeroplan Points and facilitate redemption of Aeroplan Points for personal purposes only and not for any business, commercial or other use.
You must be 18 years or older to be a Family Lead. You can create a Pool and invite family members who are Members to join your Pool by logging into your online Account and following the prescribed steps. You can only be part of one Pool at a time.
When you create or join a Pool, all your current Aeroplan Points are shared with the Aeroplan Points of all other Family Members. If you are the Family Lead or are identified by the Family Lead as a contributor and redeemer of Aeroplan Points within the Pool, you may, at your sole discretion, redeem any or all of the Aeroplan Points that are shared in the Pool, including Aeroplan Points that were accumulated by other Family Members. Family Members will not be able to redeem points solely from their own Aeroplan Points’ balance. If you are identified by the Family Lead as a contributor only, you will not be able to redeem any Aeroplan Points shared by the Pool and will only be contributing to the accumulation of Aeroplan Points in that Pool. In joining a Pool, you will be asked to acknowledge and agree to the rules specific to the accumulation and redemption of shared Aeroplan Points, including, without limitation, the ability of other Family Members to redeem Aeroplan Points that you have accumulated individually and to view certain of your Aeroplan Membership and Account Information. Aeroplan accepts no liability for any losses suffered by a Family Member as a result of another Family Member’s actions within a Pool, including another Family Member’s redemption of your Aeroplan Points.
When a Family Member redeems Aeroplan Points shared in a Pool, Aeroplan Points are deducted from each Family Member’s account prorated to their Aeroplan Points’ balance at the time of redemption. Through your online Account, you will be able to view the total balance of Aeroplan Points of the Pool and the total balance of each Family Member’s balance of Aeroplan Points.
You can only leave a Pool 3 months after joining or creating it. If you leave a Pool, you will retain the Aeroplan Points that remain in your Account at the time you leave. You are free to join or form another Pool only after 6 months of leaving one. If a Family Lead requests to leave a Pool, the Pool will be dissolved and the Family Lead and each Family Member will retain the Aeroplan Points that remain in their Account at the time the Pool is dissolved. In the case of death or incapacity of a Family Lead or termination of a Family Lead’s Aeroplan Membership for any reason, Aeroplan will automatically dissolve the Pool.
Aeroplan reserves the right to request that you validate your family relationship with other Family Members at any time. If we suspect any untruthful, fraudulent or illicit activity related to a Pool in any way, we may, at our sole discretion, temporarily or permanently prohibit any or all Family Members from participating in a Pool or from accumulating or redeeming Aeroplan Points, or we may suspend or terminate the Pool, any or all of the associated Aeroplan Memberships and close any or all of the associated Accounts.
Additional information on Aeroplan Family Sharing can be found here.
All Aeroplan Points in an inactive Account are forfeited. Unless otherwise permitted by Aeroplan, in its sole discretion, your Account becomes inactive if you have not accumulated or redeemed Aeroplan Points for 18 consecutive months. If an Account is inactive for 5 consecutive years, we reserve the right to terminate your Aeroplan Membership, close your Account and reassign your Aeroplan number.
If you participate in Aeroplan Family Sharing, the redemption of Aeroplan Points by any Family Member will constitute an activity in the Account of each Family Member who has at least 1 Aeroplan Point in their Account thereby preventing Account inactivity.
Termination of your Aeroplan membership
You may terminate your Aeroplan Membership and close your Account at any time without cost or penalty. You should redeem all Aeroplan Points in your Account prior to such termination. Any Aeroplan Points in your Account at the time you terminate your Aeroplan Membership or close your Account will be immediately forfeited, and you will no longer have any rights as a Member or entitlement to any such Aeroplan Points.
Aeroplan Membership also terminates upon the death or personal bankruptcy of a Member.
Aeroplan Membership is a privilege that can be suspended, revoked or terminated at any time, for any reason, and without compensation. Reasons for suspension, revocation or termination include, but are not limited to:
- any abuse by a Member of any of these Terms and Conditions, any additional applicable terms and conditions or any benefit, privilege or reward associated with the Aeroplan Program;
- any misrepresentation by a Member to Aeroplan, its affiliates, participating partners or suppliers or to any entity associated with or participating in the Aeroplan Program; or
- any other actions or conduct of a Member deemed by Aeroplan, in its sole discretion, to be damaging to Aeroplan, the Aeroplan Program or the interests of Aeroplan’s affiliates, participating partners or suppliers.
In the event your participation in the Aeroplan Program is terminated by Aeroplan in accordance with this section, all accumulated Aeroplan Points will immediately be forfeited.
Aeroplan reserves the right to restrict or refuse Aeroplan Membership in the Aeroplan Program for any reason, in its sole discretion, including, if you do not meet the requirements set forth in these Terms and Conditions, if you are suspected of fraud or illicit conduct or have had an Aeroplan Membership previously revoked or terminated by Aeroplan.
Unauthorized reproduction of any Aeroplan Membership card or number, or fraudulent misrepresentation of an Aeroplan Membership is prohibited and can result in legal action. Aeroplan Membership cards and Membership numbers belong to Aeroplan and may be revoked at any time in its sole discretion.
No property or vested rights
The accumulation of Aeroplan Points does not entitle you to any vested rights and, in accumulating Aeroplan Points, you may not rely upon the continued availability of any reward, benefit or privilege, including without limitation any reward price, redemption/reward chart, status privilege or Aeroplan credit card cardholder benefits.
With the exception of the specific rules relating to Aeroplan Family Sharing, Aeroplan Points, and any other benefits, privileges and rewards of the Aeroplan Program are personal to you and cannot be assigned, traded, bartered, willed, exchanged for cash, or otherwise transferred, except as may be authorized by Aeroplan, at its sole discretion and in accordance with these Terms and Conditions. Any assignment or transfer in violation of these Terms and Conditions may, at Aeroplan’s discretion, result in the termination of your Aeroplan Membership and the cancellation of the affected Aeroplan Points, benefits, privileges and rewards, as the case may be.
Aeroplan Points have no monetary value and cannot under any circumstances form the basis of a monetary claim against Aeroplan, its affiliates or any participating partners or suppliers. Aeroplan may, in its sole discretion, allow you, from time to time, to purchase, gift or transfer Aeroplan Points to another Member. Additional information on how you can purchase, gift or transfer Aeroplan Points can be found here.
Unless otherwise permitted by Aeroplan, Aeroplan Points cannot be transferred or converted to and from another loyalty program currency. You should always consult our website for the most current ability (if any) to transfer or convert Aeroplan Points to and from other loyalty program currencies. For your convenience, additional information on permitted conversions can be found here.
Changes to these Terms and Conditions and the Aeroplan program
Aeroplan may from time to time, sponsor or provide time-limited promotions and offers relating to the Aeroplan Program. The provision of such promotions and offers do not constitute a change to these Terms and Conditions.
Notification required pursuant to these Terms and Conditions will be provided to you in accordance with applicable law and Section 4 of these Terms and Conditions. For Quebec residents, such notification will be provided between the 90th and 60th day before a change comes into effect. The notification will set out the new clause, or the amended clause and how it read formerly, and the date on which the change will come into effect.
Unless you expressly terminate your Aeroplan Membership upon a change to these terms and conditions, your continued participation in the Aeroplan Program will constitute your consent to a change to these Terms and Conditions, as amended.
Additional terms and conditions of Aeroplan’s participating partners and suppliers
Aeroplan has a variety of participating partners and suppliers that permit the accumulation and redemption of Aeroplan Points in association with their products and services. These participating partners and suppliers are independent entities and have their own additional terms and conditions and policies that apply to the accumulation and redemption of Aeroplan Points, which terms and conditions you must accept in order to accumulate or redeem with them as applicable. Aeroplan is not responsible for the terms and conditions under which they provide for the accumulation of Aeroplan Points or for the nature or quality of the products or services redeemed through them.
Flight Reward redemptions are subject to those additional terms and conditions imposed by the airline that is providing the reservation and the air transportation services that are provided pursuant to a Flight Reward are subject to each airline’s tariffs, conditions of carriage, policies and international conventions and arrangements. Aeroplan does not own, manage, operate or control any airline, nor is Aeroplan responsible for any airline activities relating to, and including, flight schedules, seat selection, baggage allowance and applicable fees, schedule changes, and flight cancellations or delays. For your convenience, the additional pricing and policies applicable to Flight Rewards can be found here.
Participating partners’ and suppliers’ terms and conditions (including for certainty, those of airline partners), may change from time to time and without notice from Aeroplan. By way of example, participating partners and suppliers may, at their discretion, change the amount of Aeroplan Points required for redemption of their products and services or the number of Aeroplan Points credited for a transaction, or impose other restrictions upon the use of their products and services. You should always verify directly with each partner or supplier to obtain their most current terms and conditions.
In the unlikely event that an Aeroplan participating partner or supplier becomes insolvent, Aeroplan reserves the right to reverse any Aeroplan Points that were accumulated by you through that partner or supplier within the 30-day period prior to the partner's or supplier’s insolvency or anytime thereafter.
Adjustments and liability in case of errors
Aeroplan reserves the right to make any adjustments and correct any errors, at any time and for any reason, with or without notice, including if Aeroplan Points have been erroneously earned or credited to your Account or earned at an incorrect, higher earn rate.
Aeroplan and each of its participating partners and suppliers, may also refuse Aeroplan rewards, reverse Aeroplan rewards already claimed, or deduct additional Aeroplan Points from your Account where an error in the Aeroplan Points required for the reward existed at the time of reward claim. These rights will be applied whether that error occurred through an act or omission by Aeroplan or one of its participating partners or suppliers.
Limitation of liability
Aeroplan (including its affiliates and representatives) assumes no liability to you for any reason whatsoever, including without limitation, as a result of any change or termination to the Aeroplan Program (including any changes or removal of participating partners and suppliers), any changes to accumulation or redemption requirements, or for any errors relating to your Aeroplan Membership or Account information.
By joining or participating in the Aeroplan Program, you (and your parent or legal guardian, as the case may be) agree to release and discharge Aeroplan, our affiliates and representatives, and each of our and their respective officers, directors, agents, representatives, successors and assigns, from any loss, liability, claim, demand, damage or expense asserted by any person or entity including, without limitation, relating in any way to the Aeroplan Program, your participation in the Aeroplan Program or the accumulation or redemption or use of any product or service obtained in connection with the Aeroplan Program.
Furthermore, Aeroplan (including our affiliates and representatives) is not liable in any manner for any tax consequences which result from your participation in the Aeroplan Program. You are solely responsible for the reporting of any income tax benefits and the payment of any taxes.
In no event shall Aeroplan, including our affiliates and representatives, and each of our and their respective officers, directors, agents, successors and assigns, be liable for any direct, indirect, punitive, incidental, special, economic, exemplary or consequential damages of any kind, whether based in contract, tort or otherwise, which arise out of or are in any way connected with your Aeroplan Membership, the Aeroplan Program or these Terms and Conditions.
Taxes, fees and other charges
You are responsible for all taxes, fees, charges (including but not limited to departure and security charges), surcharges and levies imposed by, or with, the authority of any government or governmental authority, airport, airport authority, aviation authority, air carrier or airline (including but not limited to those in respect to any rewards or benefit) and any service fees imposed by Aeroplan.
Governing law and dispute resolution
The Aeroplan Program, including these Terms and Conditions, is governed by the provincial laws of the province of Ontario and the federal laws applicable therein, without reference to conflict of laws provisions. Any disputes relating in any way to these Terms and Conditions, the Aeroplan Program or Aeroplan Membership shall be submitted to the courts of the Province of Ontario which shall have exclusive jurisdiction over such disputes. However, in respect of residents of the Province of Quebec, these Terms and Conditions are governed by the provincial laws of the Province of Quebec and the federal laws applicable therein. For certainty, enrollment in the Aeroplan Program occurs in the Province of Ontario upon confirmation by Aeroplan to you of your Aeroplan Membership.
No waiver by Aeroplan of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Each of the provisions contained in these Terms and Conditions is distinct and severable and a declaration of invalidity or unenforceability of any such provision or part thereof by a court of competent jurisdiction will not affect the validity or enforceability of any other provision of these Terms and Conditions.
Aeroplan reserves the right to sell, transfer or assign all or part of the Aeroplan Program to any third party.
Aeroplan reserves the right to withdraw or temporarily change or suspend all or part of the Aeroplan Program in any way, in the event of a material error, omission, technical problem, computer virus or bugs, tampering, unauthorized intervention, fraud, technical failure or any other cause beyond our reasonable control that interferes with the proper conduct of any aspect of the Aeroplan Program as set out in these Terms and Conditions. Any attempt to deliberately damage or to undermine the legitimate operation of the Aeroplan Program in any way (as Aeroplan may determine in our sole discretion) could be a violation of criminal or civil laws and should such an attempt be made, we reserve the right to seek remedies and damages to the fullest extent permitted by law.
Transitional Terms and Conditions
Certain activities and transactions, including redemptions, that were made prior to November 8, 2020, being the Effective Date of these Terms and Conditions, continue to be governed by the following terms and conditions for a limited time as specified below (collectively, the “Transitional Terms and Conditions”):
Flight Reward Terms and Conditions: The Terms and Conditions in effect immediately prior to the Effective Date of these Terms and Conditions will continue to govern Flight Reward tickets booked prior to November 8, 2020 for travel up to and including November 6, 2021 but will be subject to the following modifications: (i) changes or cancellations to a Flight Reward ticket will be subject to a flat change or cancellation fee of CDN $100 per Flight Reward ticket plus applicable taxes, fees and charges; (ii) where a Flight Reward ticket includes, as part of that Flight Reward ticket, an infant that is not occupying a seat, and the Flight Reward ticket relates to travel that is not entirely within Canada or between Canada and the United States, such Flight Reward ticket will be subject to a discounted fare of CDN $25 plus any applicable taxes, fees and charges for each direction of travel; and (iii) any changes to a Flight Reward ticket will be subject to the revised pricing and policies of the new Aeroplan Flight Rewards which can be viewed here.
Hotel Booking Terms and Conditions: The Terms and Conditions in effect immediately prior to the Effective Date of these Terms and Conditions will continue to govern Hotel Booking redemptions, where any such redemption has been initiated by a Member up to and including November 7, 2020 for a hotel stay after November 7, 2020.
Activities/Merchandise Terms and Conditions: The Terms and Conditions in effect immediately prior to the Effective Date of these Terms and Conditions will continue to govern Activities/Merchandise redemptions, where any such redemption has been initiated by a Member up to and including November 7, 2020 but will be subject to the following modifications: Members will only be able to verify order history, delivery tracking and shipment status by contacting the Aeroplan Contact Centre.
Aeroplan e-Store Terms and Conditions: The Terms and Conditions in effect immediately prior to the Effective Date of these Terms and Conditions will continue to govern e-Store transactions, where any such transaction has been initiated by a Member up to and including November 7, 2020.
The Aeroplan Status Terms and Conditions: The Terms and Conditions in effect immediately prior to the Effective Date of these Terms and Conditions (“Previous Terms”) contained provisions pursuant to which Members could earn Aeroplan status. Any Member who earned Aeroplan status in the calendar year 2019 (“2019 Members”) will continue to enjoy the benefits that were part of the Previous Terms related to Aeroplan status achieved by such 2019 Member but with the following modification, effective as of November 8, 2020: 1) the reduction on Aeroplan Points required to redeem for Market Fare Flight Rewards will no longer apply and will be replaced with preferred pricing for Flight Rewards until December 31, 2020; and 2) the preferential rate on Flight Reward fees will no longer apply. With the modifications described above, Aeroplan status will be valid for 2019 Members until December 31, 2020 after which all Aeroplan status will be permanently terminated. As a result of the termination of Aeroplan status as of December 31, 2020, any Member (including 2019 Members) who earned Aeroplan status in the qualification period between January 1, 2020 and February 29, 2020 (“2020 Members”) and would otherwise have enjoyed the benefits that were part of the Previous Terms related to Aeroplan status achieved by such 2020 Member, will no longer receive any such benefits and instead will receive Aeroplan 25K Status for 2021 and a grant of Aeroplan Points (to be deposited into the Account of such 2020 Member by January 31, 2021) as follows: (i) 5,000 Aeroplan Points for 2020 Members who earned 2021 Diamond Status; (ii) 2,500 Aeroplan Points for 2020 Members who earned 2021 Black Status; and (iii) 250 Aeroplan Points for 2020 Members who earned 2021 Silver Status.
As each Transitional Term and Condition is no longer relevant, it will no longer apply and will be considered as deleted from these Terms and Conditions and any reference to them on the website will also be removed.
These Terms and Conditions are effective November 8, 2020 (“Effective Date”).