Air Canada Responds to Transport Canada’s Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

If you are travelling within the next 72 hours, call:

1-833-354-5963

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada has updated its schedule to further optimize its fleet and re-accommodate customers. Given the uncertainty about the timing of regulatory approvals for the return to service of the Boeing 737 MAX, we are removing the Boeing 737 MAX from our schedule to January 8, 2020 and will continue to update plans as required. A summary of schedule changes is posted below in the following question and answer: "What is Air Canada doing to reschedule customers?", with schedule changes to April 2020 to be updated shortly.

  • Air Canada's cancellation and rebooking policies are in place with full fee waiver for affected customers.
  • We are working to rebook impacted customers as soon as possible.
  • Given the magnitude of our 737 MAX operations which on average carry nine to twelve thousand customers per day, customers can expect delays in rebooking and in reaching Air Canada Call Centres.
  • If you are travelling within the next 72 hours, please call the number at the top of this page.
  • If you booked through a Travel Agent, you may contact them directly for assistance.

We appreciate our customers' patience as we work to get everyone on their way.

If you'd like to make other plans

If you currently have a reservation for a flight between now and January 08, 2020 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within three (3) weeks of your original travel dates.

If you are impacted by this policy, you may contact Air Canada Reservations (1-888-247-2262). If you are travelling in the next 72 hours, please call Air Canada Reservations number at the top of this notice.

If you purchased your ticket with Aeroplan or Air Canada Vacations or your travel agent, please contact them directly.

Some questions you may have are below with our answers, but if you can't find what you need, contact us at 1-888-247-2262, or reach out to us on Facebook  or Twitter.


Questions and Answers

About our Efforts to Assist Our Customers

We have adjusted our schedule until January, by optimizing the deployment of the rest of our fleet and accommodating customers on other airlines. Here is a summary of our schedule changes:


Route Route Changes

Halifax (YHZ) to London-Heathrow (LHR)

Temporary route suspension until January 8

St. John's (YYT) to London-Heathrow (LHR)

Temporary route suspension until January 8

Toronto (YYZ) to Vancouver (YVR)

Select flights now operated by Air Canada Rouge

Toronto (YYZ) to Calgary (YYC)

Select flights now operated by Air Canada Rouge

Toronto (YYZ) to Edmonton (YEG)

Select flights now operated by Air Canada Rouge

Toronto (YYZ) to Charlottetown (YYG)

Select flights now operated all-Economy Air Canada Rouge A321

Toronto (YYZ) to Nassau, Bahamas (NAS)

Select flights now operated with all-Economy Air Canada Rouge A321

Toronto (YYZ) to Portland, OR (PDX)

Seasonal route end date now September 3 instead of October 25

Toronto (YYZ) to Regina (YQR)

Select flights now operated by Air Canada Rouge

Toronto (YYZ) to Reykjavik, Iceland (KEF)

Flights now operated by Air Canada Rouge A319

Toronto (YYZ) to St. Maarten (SXM)

From two weekly to one weekly starting mid-December

Toronto (YYZ) to Saskatoon (YXE)

Select flights now operated by Air Canada Rouge

Toronto (YYZ) to Quebec City (YQB)

Select flights now operated with all-Economy Air Canada Rouge A321

Toronto (YYZ) to St. John's (YYT)

Select flights now operated by Air Canada Rouge

Montreal (YUL) to Cancun (CUN)

Select flights now operated all-Economy Air Canada Rouge A321

Montreal (YUL) to Calgary (YYC)

Select flights now operated by Air Canada Rouge

Montreal (YUL) to Reykjavik, Iceland (KEF)

Flights now operated by Air Canada Rouge A319 aircraft

Montreal (YUL) to Edmonton (YEG)

Select flights now operated by Air Canada Rouge

Montreal (YUL) to Fort-de-France, Martinique (FDF)

Flights now operated by Air Canada Rouge Airbus A319

Montreal (YUL) to Paris (CDG)

One of two daily flights now operated by Qatar Airways A330-200 from June 15 to September 13

Montreal (YUL) to Port au Prince, Haiti (PAP)

Service resuming in April 2020

Montreal (YUL) to Pointe-à-Pitre, Guadeloupe (PTP)

Flights now operated by Air Canada Rouge Airbus A319

Montreal (YUL) to Punta Cana (PUJ)

Select flights now operated all-Economy Air Canada Rouge A321

Montreal (YUL) to Vancouver (YVR)

Select flights now operated by Air Canada Rouge

Vancouver (YVR) to Honolulu (HNL)

Reduced from daily to four weekly and operated by Omni Air International Boeing 767-200ER from June 2 to October 26, 2019; from October 27, 2019 to operate daily with Omni Air International Boeing 767-200ER until April 19, 2020

Vancouver (YVR) to Ixtapa, Mexico (ZIH)

Reduced from four weekly to two weekly starting December 14

Vancouver (YVR) to Kahului, Hawaii (OGG)

Reduced from daily to three weekly and operated by Omni Air International Boeing 767-200ER from June 4 to October 26; from October 27 to December 13, 2019 operated daily with Air Canada Rouge 767-300ER; from December 14, 2019 operated daily with Omni Air International Boeing 767-200ER until April 19, 2020

Vancouver (YVR) to Kona, Hawaii (KOA)

Reduced from five to two weekly now with Air Canada Rouge Boeing 767-300ER

Vancouver (YVR) to Las Vegas (LAS)

Second daily flight suspended from June 16 to September 2

Vancouver (YVR) to Lihue, Hawaii (LIH)

Seasonal route suspended for Winter 2019/2020

Vancouver (YVR) to Phoenix (PHX)

Flights now operated by Omni Air International Boeing 767-200ER between December 14, 2019 and April 19, 2020

Vancouver (YVR) to Cancun, Mexico (CUN)

Reduced from daily flights to three flights weekly now with Air Canada Rouge Boeing 767-300ER

Vancouver (YVR) to Puerto Vallarta, Mexico (PVR)

Reduced from six weekly to four weekly starting mid-January

Calgary (YYC) to Cancun, Mexico (CUN)

Reduced from daily to three weekly starting mid-December

Calgary (YYC) to Puerto Vallarta, Mexico (PVR)

Reduced from four weekly to two weekly starting mid-December

Calgary (YYC) to Kahului, Hawaii (OGG)

Start of seasonal route delayed from October 27 to December 16, 2019; flights now operated with Boeing 767-300ER and Airbus A330 aircraft

As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

As we continue to adjust our schedule to accommodate our customers, certain flights will now be operated by Air Canada Rouge aircraft.


If you have been moved from an Air Canada to Air Canada Rouge flight, here’s what you need to know.

About your Ticket

  • You have the option to rebook on another flight. All change fees and charges will be waived provided:
    • the origin, destination and cabin you originally selected remain the same and
    • you rebook your flight within 90 days of your original departure date.
  • You may cancel your flight without penalty for a full refund.
  • To rebook or cancel your flight, please contact Air Canada Reservations(1-833-354-5963). If you purchased your ticket with AeroplanAir Canada Vacations, or through a travel agent, please contact them directly.

On Board

  • As the Rouge cabin is not equipped with individual in-flight entertainment screens, Economy Class customers will be offered a promotion code* for 15% off a future booking (issued within 30 days of travel).
  • Customers seated in Premium Rouge will be provided with complimentary Rouge Player iPads to enjoy during the flight.

If you’ve received an email from us advising you that you’ve been rebooked on an Omni Air International flight, we’ve prepared detailed information with everything you need to know.

Omni Air International Flights Between Vancouver and Hawaii

In many cases, we have substituted other aircraft, and your flight will operate as scheduled with another aircraft. As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available in My Bookings on the Air Canada App.

We advise you to check the status of your flight before going to the airport.

If your flight is delayed or cancelled, we will contact you via the email address or phone number you provided when you booked your flight. Please make sure the correct contact information is on your booking. If you need to add your contact information to your booking, call us at 1-888-247-2262.

If you are travelling within the next 72 hours, call us at: 1-833-354-5963

And you can always reach out to our social media teams on Facebook or Twitter, or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We have complied with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations so, until further notice, your flight will not be operated by the Boeing 737 MAX.

If you would like to know what type of aircraft you are flying on, simply:

  1. Retrieve your booking from the My Bookings tab, then
  2. Click on the 'Details' link in the Flight Details section:

Our normal protocol for irregular events which are out of our control is in effect.

About Air Canada's 737 MAX Fleet

As the return to service date of the 737 MAX is unknown, to provide customers certainty for booking and travel, and for our internal planning purposes, Air Canada has removed 737 MAX aircraft from its schedule until January 8, 2020. 

Our plans are flexible to reinstate the 737 MAX into our schedule sooner. This will depend on when government safety notices are lifted and international regulatory jurisdictions accept operations.  As always, all decisions will be based on safety.

Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Our 737 MAX aircraft were scheduled on flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

We operated approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying. Our Boeing 737 MAX aircraft transported 9,000 to 12,000 customers each day.