Alternative dispute resolution

You have been invited by Air Canada to participate in a pilot project for faster resolution of Canadian Transportation Agency (CTA) air travel complaints by transferring your file to Canadian Aviation Dispute Resolution (CADR).

CADR is an independent, impartial service that handles disputes between passengers and airlines for flights that departed from or arrived in Canada. CADR is run by AviationADR, the world’s largest aviation dispute resolution provider, with extensive experience across Europe.