Facts About Air Canada

Facts About Air Canada

  • Oxygen Systems (1939-1946)

    Air Canada was one of the first airlines to have its entire fleet of unpressurized aircraft equipped with fixed oxygen systems for use by flight crew and passengers, using the rebreathing bag principle.
  • De-icing (1938-9)

    Air Canada was the first airline to equip its fleet, beginning with the Lockheed 1408 and 1808 aircraft, with alcohol de-icing nozzles ahead of the windscreen to obtain de-icing coverage of the complete windscreen.
  • Maintenance specification world standard (1956)

    Air Canada developed standards for technical specifications for the preparation of technical instructions which on June 1,1956 became an internationally recognized maintenance specification standard, adopted in principle by the Air Transport Association of America.
  • Black Box (1965)

    In the early 60’s Air Canada was involved in the development of the multi-channel flight recorder. In 1965, Royston Instruments, an English electronics company, with the assistance of Air Canada engineers, produced the multi-channel flight recorder – also known as the black box – that was installed on Air Canada’s DC-8 and Vanguard aircraft.
  • Jet Engine (April 1, 1960)

    Air Canada was the first airline to recognize the validity of efficiency claims for the by-pass engine, commonly known as a jet engine, and the first airline to use the jet engine in civil operation with the introduction of DC-8 service on the transcontinental Montreal-Vancouver route.
  • Electric De-icing (1961)

    Air Canada introduced in Canada electric de-icing of aerodynamic surfaces with the introduction of Vickers Vanguard aircraft in 1961.
  • Reservations Automation (January 24, 1963)

    Canada introduced the world’s first computerized reservations system. The system, designed and manufactured in Canada by Ferranti Canada, fostered tremendous growth in computerized and communications airlines processes. Implementation of ReserVec was completed on January 24, 1963.
  • Jet Freighter (October 1963)

    With the introduction of the DC-8F Jet Trader, Air Canada became the first airline in the world to operate a jet freighter (all-cargo aircraft).
  • All-turbine Fleet (April 12, 1963)

    Air Canada became the first major airline with an all turbine fleet when it retired its last propeller-driven DC'3s. The all-turbine fleet brought about an increase in productivity and reduction in maintenance costs.
  • Airbus A320 (January 25, 1990)

    Air Canada was the first airline in Canada to operate the Airbus A320. The airline took delivery of its first Airbus A320 on January 25, 1990 in Toulouse (France).
  • Non-smoking airline (October 1990)

    Air Canada became the first scheduled airline in the world to offer exclusively smoke-free flights between North America and Europe. Prior to this date, in September 1988, Air Canada became the first Canadian airline to ban smoking on all of its charter and scheduled flights within North America and the Caribbean.
  • Telephones at arm's reach (September 8, 1992)

    Air Canada became the first airline in the world to offer all its customers telephones at arm's reach on all of its aircraft.
  • Electronic Ticket (December 7, 1995)

    The Electronic ticket made its debut in Canada when Air Canada began testing the service on selected Canadian routes. It was phased in across Canada and on transborder routes during 1996.
  • Airbus A319 (December 1996)

    Air Canada was the first North American carrier to operate the Airbus A319, the first of which was introduced on the Toronto-Boston route.
  • GO AC WEBSAVER (February 12, 1997)

    Air Canada became the first airline in Canada to email electronic specials and discounts with the introduction of GO AC WEBSAVER.
  • Express Check-in (August 30, 1999)

    Air Canada became the first airline to introduce self-service Express Check-in Kiosks in Canada.
  • Interline Electronic Ticket (June 14, 2000)

    Air Canada and United Airlines introduced the world's first interline electronic ticket.
  • Simplified Fare Structure (May 2003)

    Air Canada became the first North American legacy carrier to simplify its fare structure for bookings made online across its entire domestic network.
  • Multi-trip Flight Passes (April 2004)

    Air Canada's self-managed online multi-trip Flight Passes are an industry first, leading to the creation of fixed monthly payment subscription passes for unlimited travel.
  • Personal Seatback Entertainment Systems (June 2005)

    Air Canada was the first carrier to introduce personal seatback entertainment systems in smaller jet aircraft for short-haul flights.
  • Lie-flat Beds (November 10, 2005)

    Air Canada became the first North American carrier to introduce lie-flat beds in all business class cabins across its refurbished international fleet
  • 2D Barcode Technology (2006)

    Air Canada led the development of airline industry standarts for the use of 2D barcodes by airlines.
  • 2D Barcode Scanning (September 22, 2006)

    Air Canada was the first airline in North America to implement 2D barcode scanning, with the introduction of 2D barcodes on boarding passes and itinerary receipts.
  • Electronic Boarding Pass (September 21, 2007)

    Air Canada was the first airline in North America to introduce electronic boarding passes for mobile check-in, for customers using a cellular phone or smart phone
  • Mobile Flight Notifications (August 4, 2009)

    Air Canada became the first North American airline to introduce Flight Notification service for delayed or cancelled flights, or gate change details to be sent directly to text-messaging-enabled phones or to an email address.
  • Air Canada Apps (August 20, 2009)

    Air Canada was the first North American airline to release mobile applications for Apple and Blackberry devices in August and October 2009, respectively. The free App allows travellers to retrieve electronic boarding passes, track flight information in real-time, receive notification of itinerary changes and more.
  • Cargo Mobile (November 2, 2010)

    With the introduction of the Air Canada Cargo mobile app, Air Canada became the first cargo carrier to offer a mobile tracking solution.
  • ACV Mobile (April 20, 2011)

    Air Canada Vacations was the first Canadian tour operator to offer customers a free mobile application for Apple and Blackberry users.
  • Mobile Booking (September 12, 2011)

    Air Canada was the first airline in Canada to introduce mobile booking through our Apple App.

January 2017

  • The Finance Sustainability Initiative (FSI) awarded Air Canada’s Corporate Sustainability Report (CSR) “Best CSR Report” in the Canadian Transportation category.

December 2016

  • Global Traveler magazine named Air Canada the Best Airline in North America in its “GT Tested Reader Survey,” the 13th survey of its kind and the 11th time Air Canada was awarded this honour.

October 2016

  • Air Canada was named Airline of the Year by the Association des Agents de Voyage du Québec, chosen by both consumers and travel agents.
  • Air Canada won Best North American Airline by TTG Asia-Pacific travel trade for the fourth consecutive year.
  • The Airline Passenger Experience Association awarded Air Canada with the 2016 Best Video Curation Award for best inflight entertainment programming. 

August 2016

  • Air Canada was named one of Canada’s Top 100 most valuable brands of 2016. It was cited as the fastest growing brand in Canada and the only Canadian airline to appear in the Top 50. 

July 2016

  • Air Canada was recognized by Skytrax as the only Four Star international network carrier in North America.

June 2016

  • Air Canada was named one of the 50 Most Engaged Workplaces in North America for commitment to employee engagement by Achievers, an employee social recognition company.
  • For the 17th consecutive year Air Canada was awarded two 2016 Baxter Travel Media Agents' Choice Awards:  Favourite Airline–Traditional/Full Service; and Favourite Airline– Executive Service.

May 2016

  • Air Canada was named one of the country’s top three most attractive companies to work for in an independent survey conducted by Randstad Canada, a leading staffing, recruitment and HR services company.
  • Air Canada was named a Top Employer for Canadians Over 40 in a Mediacorp Canada’s latest review of Canada’s Top 100 Employers

March 2016

  • Air Canada Cargo received the Air Cargo Excellence Diamond Award in the “up to 399,999 tonnes” air carrier category at the 10th annual World Cargo Symposium. The Diamond award is the industry’s top award.

February 2016

  • Air Canada was named one of Montreal's Top Employers for the third consecutive year in a row in MediaCorp Canada’s annual employer survey. Air Canada was recognized for exceptional human resources programs and forward-thinking workplace policies.
  • Canada was named one of Canada’s Best Diversity Employers for 2016. Air Canada was recognized for its success in such areas as promoting women and fostering an inclusive workplace for its 28,000 employees. 

December 2015

  • Air Canada was chosen Best North American Airline for International Travel, Best Flight Attendants in North America, Best North American Airline for Business-Class Service and Best Airline Website by frequent travelers surveyed by Premier Traveler Magazine
  • Air Canada was recognized as one of the best places to work in Canada at the eighth annual Glassdoor Employees' Choice Awards.

November 2015

  • Air Canada was the only network airline in North American to be given aFour-Star ranking by the independent research firm Skytrax. The 4-Star Airline rating is determined through the Skytrax Audit system, which analyses cabin product and customer service standards onboard Air Canada flights and also across the Air Canada airport experience.
  • Air Canada was recognized as one of Canada's Top 100 Employers for a third consecutive year in MediaCorp Canada Inc.'s annual national survey.

October 2015

  • Air Canada was ranked in the top 10 list of IPSOS Reid's Most Sought After Employers. The survey of 5,500 Canadians ranked 180 top name brand companies in terms of desirability of employment.
  • Air Canada was voted Best North American Airline by Asia Pacific's Travel Trade at the 26th Annual TTG Asia Travel Awardsfor the third consecutive year.

September 2015

  • Air Canada was named Canada's Preferred Airline by frequent business travellers in an Ipsos Reid survey, confirming Air Canada was preferred by 86 per cent of Canadian frequent business travellers surveyed.

June 2015

  • Air Canada was awarded the 2015 Baxter Travel Media Agents' Choice Award forFavourite Scheduled Airline for the sixth year in a row. Air Canada Vacations secured second place in the following categories: Favourite Tour Operator, Favourite Travel Supplier Website and Responsible Travel Company.
  • Air Canada Cargo received the Outstanding Community Contribution award at the annual Eastern Region Forwarders Celebrating Associates Gala organized by the Canadian International Freight Forwarders Association. The award was based on Air Canada's community contributions through the Air Canada Foundation.

May 2015

  • Air Canada's International Maple Leaf Lounge at London Heathrow's Terminal 2 won leading UK interior design magazine, International Yacht and Aviation's,First Class Lounge design award as selected by industry professionals, readers of the magazine, clients and customers commending design and inspiration.
  • Air Canada Cargo won the Humanitarian Excellence award at the annual Central Region Forwarders Celebrating Associates Gala organized by the Canadian International Freight Forwarders Association. The award was based on Air Canada's contributions to humanitarian efforts through the Air Canada Foundation, and on Air Canada Cargo's assistance with humanitarian shipments.

February 2015

  • Air Canada was named Top Airline in Customer Loyalty according to Brand Keys 2015 Customer Loyalty Engagement Index® (CLEI). The 19th annual survey, conducted by independent marketing research firm, Brand Keys, measures a brand's ability to meet customers' expectations better than the competition.
  • Air Canada was named one of Montreal's Top Employers for the second year in a row by the Montreal Gazette.
  • Air Canada was named one of British Columbia's Dream Employers in a survey of over 3,000 randomly selected British Columbians conducted by Insights West and Miles Employment Group in partnership with The Vancouver Board of Trade.

January 2015

  • FlightStats Inc ranked Air Canada as one of the top five major North American airlines for on-time performance.
  • Air Canada was named Most Trusted Airline in Reader's Digest Canada's annual Most Trusted Brand Survey, an independent opinion poll of more than 4,000 Canadians identifying brands they trust.

December

  • The Only Four-Star International Network Carrier In North America
  • Best North American Airline for International Travel and Best North American Airline for Inflight Experience – Business Traveler magazine, 2014 Best in Business Travel Awards. This is the seventh consecutive year Air Canada has been named best airline for international travel.
  • Best Airline in North America – Global Traveler magazine 2014 GT Tested Reader Survey awards. Air Canada has won this award for ten consecutive years and in recognition of having won this award ten times it was also named to Global Traveler's "Hall of Fame".
  • Best Flight Attendants in North America – Premier Traveler magazine, Best of 2014 awards, the third consecutive year Air Canada has won this award.

November

  • Air Canada wins prestigious World Travel Market 2014 World Travel Leaders Awardin recognition of its contribution to the Canadian and global travel industry over the past 75 years.

October

  • Air Canada was voted Best North American Airline for the second consecutive year in the 25th Annual TTG Asia Travel Awards honouring the best of the best of Asia Pacific travel trade.
  • Air Canada awarded highest recognition as Canada’s Safest Employer (transportation category). Canada’s Safest Employers, in affiliation with the Canadian Occupational Safety Magazine, recently named Air Canada a gold recipient in the transportation category.

September

  • Air Canada was named Canada’s Preferred Airline by frequent Canadian business travellers in an Ipsos Reid Study. Air Canada was the preferred airline of 83 per cent of Canadian frequent business travellers surveyed for 2014, an increase of 14 percentage points in Air Canada’s ratings in the national survey over the past six years.
  • Air Canada’s Instagram wins award at Content Marketing Awards. The Air Canada Instagram account was recently recognized with a bronze award at this year’s Content Marketing Awards in the Best Use of Instagram for Content Marketing category.

July

  • Air Canada was named Best Airline in North America for a fifth consecutive year in a worldwide survey of almost 19 million air travelers conducted by the independent research firm Skytrax for their 2014 World Airline Awards. The 2014 Awards included over 245 airlines worldwide.

June

  • Air Canada has been awarded the 2014 Baxter Travel Media Agents' Choice Award - Favourite Scheduled Airline for the fifth year in a row. Air Canada Vacations was named Favourite Travel Supplier Website.

March

  • Air Canada wins four supplier awards from Canadian multinational travel agencyin its industry: Best Airline in North America, Best Airline Worldwide, Best Airline Sales Support and Best Marketing Campaign. Votes came from more than a thousand Flight Centre travel consultants across Canada.

February

  • Air Canada selected as one of Montreal's Top 30 Employers for 2014 by the Montreal Gazette. Air Canada was compared to other organizations and selected as a top employer offering the most progressive and forward-thinking programs in the following areas: physical workplace, work atmosphere & social, health, financial & family benefits, vacation & time off, employee communications, performance management, training & skills development, and community involvement.

January

  • Air Canada was named Best Long Haul Airline (Americas) for 2014 by the respected airline safety and product reviewing website, AirlineRatings.com. The results are based on ratings of 450 airlines globally by hundreds of thousands of passengers.

December

  • Air Canada was chosen Best Airline in North America by readers of U.S. travel magazine Global Traveler in their tenth annual GT Tested Reader Survey, for the ninth consecutive year.
  • Air Canada was again named Best North American Airline for International Traveland Best North American Airline Inflight Experience inthe 25th annual edition of U.S. Travel magazine Business Traveler’s Best in Business Travel Awards.
  • Air Canada was again voted Best North American Airline for International Traveland Best Flight Attendants in North America in U.S. magazine Premier Traveler’s Best of 2013 awards.

November

  • Air Canada’s President and Chief Executive Officer Calin Rovinescu was named “CEO of the Year” by Report on Business, the Globe and Mail’s influential business magazine.
  • Air Canada named one of “Canada’s Safest Employers” by Canadian Occupational Safety Magazine in its 2013 annual awards. Canada's Safest Employers Awards recognize companies from across Canada for outstanding achievements in workplace health and safety.

October

  • Air Canada chosen as one of “Canada’s Top 100 Employers” by Mediacorp in their 14th annual evaluation of Canadian employers. The national competition conducts a detailed review of companies’ operations and Human Resources practices and identifies the country's leading companies and organizations for attracting and retaining employees.

September

  • Air Canada Cargo named “Carrier of the Year” at the Western CIFFA Region Forwarders Choice Awards 2013 in Vancouver; earlier in 2013 Air Canada Cargo also won the “Carrier of the Year” awards for the Eastern and Central regions, making it a cross-Canada sweep for Cargo for a second year in a row.
  • Air Canada was named “Canada’s Preferred Airline for Business Travel” by frequent business travellers in the 21st annual Ipsos Reid Canadian Business Travel Survey. Air Canada was preferred by 81 per cent of Canadian frequent business travellers surveyed for 2013, an improvement of 12 percentage points in Air Canada’s ratings in the national survey over the past five years.

August

  • Air Canada, together with Airbus, was awarded the 2013 Eco-partnership Award from the leading monthly aeronautical publication Air Transport World (ATW) for the first ever North American “Perfect Flight” that took place in June 2012.

September

  • Air Canada was named “Canada’s Preferred Airline for Business Travel” by frequent business travellers in the 21st annual Ipsos Reid Canadian Business Travel Survey. Air Canada was preferred by 81 per cent of Canadian frequent business travellers surveyed for 2013, an improvement of 12 percentage points in Air Canada’s ratings in the national survey over the past five years.

July

  • For a sixth consecutive year, Air Canada was awarded gold for “Best Flight Experience to Canada” in Executive Travel magazine’s 2013 Leading Edge Awards readers’ survey.
  • For a fourth consecutive year, Air Canada was awarded top honours for “Favourite Scheduled Airline” and “Favourite Tour Operator” at Baxter Travel Media’s Agents’ Choice Awards 13th annual readership survey of Canadian travel agents.

June

  • Air Canada was named “Best Airline in North America” for a fourth consecutive year in the 2013 World Airline Awards conducted by independent research firm Skytrax, in its worldwide survey of more than 18 million travellers.

January

  • Air Canada became a “Four-Star Airline,” the only international network carrier in North America to receive a four-star ranking according to independent U.K. research firm Skytrax.

December

  • Air Canada was voted by readers of U.S. travel magazine Business Traveler, as “Best North American Airline for International Travel” and “Best North American Airline Inflight Experience” for the fifth consecutive year.
  • Air Canada was voted “Best North American Airline for Business-Class Service”, “Best North American Airline for International Travel” and “Best Flight Attendants in North America” by readers of U.S. travel magazine Premier Traveler.
  • For the eighth consecutive year in their international survey of business travellers the readers of US travel magazine Global Traveler voted Air Canada as the “Best Airline in North America”.
  • Air Canada Jetz was named “Best Business Charter Airline Company – North America” for our Jetz service by Business Destinations Magazine in their fifth annual Business Travel Awards! Business Destinations is a leading business travel magazine.

September

  • Air Canada Cargo won the “Carrier of the Year” award at the Western CIFFA Region Forwarders Choice Awards, and earlier in 2012 also won the “Carrier of the Year” awards for the Eastern and Central regions, making it a cross-Canada sweep for Cargo.

August

  • For a fifth consecutive year, Air Canada took gold for “Best Flight Experience to Canada” in Executive Travel magazine’s 2012 Leading Edge Awards readers’ survey.

July

  • Air Canada was named “Best International Airline in North America” for a third consecutive year in the 2012 World Airline Awards conducted by independent research firm Skytrax, in its worldwide survey of more than 18 million travellers.

June

  • For a third consecutive year, Air Canada was awarded top honours for “Favourite Airline” and “Favourite Tour Operator” at Baxter Travel Media’s Agents’ Choice Awards 12th annual readership survey.
  • Air Canada’s inflight publication enRoute won two National Magazine Awards 2012 recognizing individual excellence in aspects of the Canadian magazine industry, four Magnum Opus awards including the “Magnum Opus Grand Winner” in the Print Magazine category (external audience) recognizing excellence in print and online publications, and four Applied Arts Photography Awards 2012 recognizing creative excellence.

December

  • Air Canada was voted by the readers of Business Traveler magazine as offering the “Best In-Flight Services in North America” and the “Best North American Airline for International Travel”, for the fourth consecutive year.
  • Air Canada was voted the “Best Airline in North America” by the readers of Global Traveler magazine in their annual international survey of business travelers for the third consecutive year.

November

  • Air Canada took first place in Dietdetective.com’s annual survey of the nutritional value of food served in economy class on North American domestic flights.
  • Air Canada was ranked as one of the Top Five Airlines for In-flight Entertainment by IndependentTraveler.com.

October

  • Air Canada was ranked among the Top Five Most Attractive Companies to work for in Canada according to a survey by Randstad Canada and ICMA International.
  • Air Canada was named “Canada's Favourite Airline for Business Travel” in the annual Ipsos Reid Business Traveller Survey. Air Canada was preferred by 73 per cent of Canadian business travellers surveyed for 2011, the third consecutive year of improvement in Air Canada's ratings in the national survey.

September

  • Air Canada was voted “Best North American Airline” at the 2011 Business Traveller Awards in London, England by the U.K. readers of Business Traveller magazine.

July

  • For the fourth consecutive year, Air Canada received top honours for “Best Flight Experience to Canada” in Executive Travel magazine's 2011 Leading Edge Awards readers' survey of frequent international business travellers averaging 38 trips per year.

June

  • Air Canada was named “Best International Airline in North America” in the 2011 World Airline Awards conducted by independent research firm Skytrax, in its worldwide survey of more than 18 million travellers.
  • Air Canada's inflight publication enRoute received multiple awards in June, including the “Magnum Opus Grand Winner” in the Print Magazine category (external audience), as well as five Magnum Opus Awards, recognizing excellence in editorial, design and strategy for print and online publications, plus nine National Magazine Awards, promoting excellence in content and creation of Canadian publications.
  • Marketing magazine's Marketing Awards honoured Air Canada's Asian marketing campaign with an “Integrated Gold Award” in its Multicultural Marketing category.

December

Air Canada has won five top honours in Business Traveler’s “Best in Business Travel” award program, the most first place awards won by any airline in the world in the influential magazine’s annual reader survey:

  • Best Flight Attendants in North America
  • Best In-Flight Services in North America
  • Best North American Airline for Business Class Service
  • Best North American Airline for International Travel
  • Best Airline Web Site

Air Canada has been voted the “Best Airline in North America” in the annual The Global Traveler Reader Survey Awards, based on the responses of more than 25,000 readers ofGlobal Traveler Magazine.

June

  • Readers of Executive Travel magazine selected Air Canada as “Best Airline for Flights to Canada” in annual “Leading Edge Awards” readership survey of frequent international travelers, for a third consecutive year.

May

  • Air Canada was named “Best Airline North America” in a worldwide survey of more than 17 million air travelers conducted by independent research firm Skytrax for their 2010 World Airline Awards.

April

  • Air Canada voted as “Canada’s Most Trusted Airline” in Reader’s Digest Canada’s annual poll, commissioned by Harris/Decima.

January

  • Readers of the German business travel magazine, Business Traveller
  • Deutschland ranked the airline best of class in two categories: “Best Business Class on German domestic and European flights” and “Best Airline Website for business travelers.”

December

  • Air Canada won four top honours in Business Traveler magazine’s “Best in Business Travel” annual reader survey, the most first place awards won by any airline: 
    • Best Flight Attendants in North America
    • Best In-flight Services in North America
    • Best Airline North American Airline for Business Class Service
    • Best North American Airline for International Travel.
  • Air Canada voted “Best Airline in Canada” and “Best Airline in North America”, by the readers of Global Traveler magazine in its annual survey of business travelers.
  • Air Canada’s iPhone application won Best Mobile Application at the Canadian New Media Awards.

November

  • Air Canada won Global Travel Award at World Travel Market. The United Kingdom’s World Travel Market (WTM) Global Award was given in recognition of Air Canada’s pivotal role in developing inbound and outbound Canadian tourism.
  • In Global Traveler magazine’s annual Wines on the Wing International Business Class Airline Wine Competition, Air Canada’s entry, the Tenuta Sant’ Antonio Valpolicella 2005, Italy, won for “Best North American Airline – Red Wine

October

  • Air Canada Cargo awarded “Best Carrier in North America-Air” award by theCanadian International Freight Forwarders Association (CIFFA) Western Region.

June

  • enRoute, Air Canada's inflight magazine, received 10 awards at the 2009 National Magazine Awards, including two Golds, three Silvers, and five honorable mention awards for excellence in Canadian magazine publishing.
  • For the second consecutive year, enRoute won the “Magazine of the Year” (large circulation category) award, presented at the 2008 Editors' Choice Awards, by the Canadian Society of Magazine Editors.
  • Air Canada named “Best Airline for Flights to Canada” in Executive Travel magazine’s annual “Leading Edge Awards” readership survey of frequent international travellers, for a second consecutive year.

March

  • Air Canada’s weekly websaver email won gold in the competitive category of “Best Email Contest”, awarded by the 2009 Marketing Sherpa Email Awards. webSaver was also awarded top honours in 2008 as “Best Airline Email” from the Web Marketing Association’s Internet Advertising Competition.

December

  • Air Canada was awarded three top honours in Business Traveler magazine’s “Best in Business Travel” award program:
    • Best In-flight Service in North America
    • Best Airline for Business Class Service in North America
    • Best North American Airline for International Travel

October

  • The Canadian International Freight Forwarders Association (CIFFA) Western Region awarded Air Canada Cargo the title “Best Carrier in North America”.
  • Air Canada recognized by its peers for "Most advanced online shopping innovation"at the 15th edition of the Amadeus e-Commerce Conference for Airlines held in Cannes, France.
  • Air Canada won two silver awards at Le Gala Flèche 2008 organized by the Relationship Marketing Association which promotes Quebec's excellence and creativity in relationship marketing matters; the two silver awards recognized marketing communications for the launch of the Maple Leaf Club Worldwide program and the Winter 2008 Flight Pass campaign.

September

  • Air Canada Cargo in Germany awarded “Best Airline 2008 North and Latin America”by LOGISTIK, Germany’s biggest air cargo market analysis.

July

  • Air Canada’s online magazine – onAir – recognized with three Magnum Opus Awards in the Electronic Publication/Website category, including Gold for best overall editorial.
  • Readers of Executive Travel magazine voted Air Canada as their choice for the “Best Airline to Canada”.

June

  • The Canadian International Freight Forwarders Association (CIFFA), Eastern Region named Air Canada Cargo “Carrier of the Year 2008”. Air Canada Cargo was also nominated in all of the air cargo trade lane categories, and was recognized as Forwarders’ Choice for air cargo to Latin America and Caribbean.
  • The Canadian Society of Magazine Editors (CSME) awarded enRoute “Magazine of the Year”. The prestigious CSME awards are the only national awards judged by other editors.

April

  • The editorial team for Canada's Top 100 Employers selected Air Canada as one of Canada's Best Diversity Employers for 2008. This award recognizes the nation's leaders in workplace diversity and inclusiveness initiatives among several employee groups: women, visible minorities, handicapped and disabled individuals, aboriginal Canadians, and gay and lesbian employees. Air Canada was chosen as one of the top 15 employers out of 1,800 companies considered for this year's award.

February

  • Air Canada's new Executive First Suites have been selected as one of the world's top ten business class seats by the prestigious U.K. newspaper, The Times, in its online edition.
  • Air Canada's online magazine for people on the go OnAir was named runner up in the 2007 North American Travel Journalists Association Awards (NATJA) under the category of Best Online Travel magazine.
  • Air Canada News employee communication display screens for in-flight staff won the coveted International Travel Catering Association (ITCA) Mercury Award for Innovation in the “Best Systems and Process Management” category.
  • Airfinance Journal names Air Canada "Airline of the Year" for 2006 .
  • Air Canada receives coveted Air Transport World achievement award for market leadership and innovation for its 'a la carte' pricing and travel passes.
  • Air Canada voted “Best Airline in North America” and “Best Air line in Canada” by the readers of the Global Traveler magazine.
  • Air Canada voted favourite airline by Canadian travel agents in the influential 2007Agents' Choice Award survey conducted by Baxter Travel media.
  • Air Canada voted “Best Business Class to Canada” by the readers of the Business Traveler magazine.
  • enRoute, Air Canada's inflight magazine, was named “Best Travel Magazine” at the NATJA (North American Travel Journalists' Association) Awards.

August

  • Air Canada’s in-flight magazine enRoute, and e-zine onAir, were awarded five Magnum Opus awards in various categories, honouring the best in custom publications.

June

  • Air Canada was voted the “Best Airline in North America” in a recent Skytrax survey of more than 12 million air travellers worldwide.

May

  • Air Canada was awarded the Prix Equinoxe by the Quebec Public Relations Society (SRQ) in the “Best Event Strategy of the Year” category for the successful relaunch of Air Canada.

April

  • Air Canada was granted the "Grand Prix 2005, Concours Grand Media" Award for the innovative “You and I” campaign with Céline Dion.

January

  • Air Canada was named “Best Airline in Canada” by U.S. readers of Global Travelermagazine.
  • Aircanada.com was named to the top five of the 25 “Best Business to Consumer sites” in Quebec by L'Indice Secor Commerce 2004.

April

  • Air Canada wins honours for “Best Frequent Flyer Program” and “Best Airline Website” in an international survey of air travellers by the Official Airline Guide (OAG).
  • Air Canada receives Joyce Fairbairn Award for Literacy Awareness. The "Joycee" was established in 1996 by ABC CANADA to honour outstanding private sector support for literacy.

February

  • Robert Milton and Air Canada honoured for their contribution to the field of aerospace byAviation Week and Space Technology magazine.

November

  • Air Canada Voted "Best Business Class To Canada" by Business Traveler magazine

September

  • enRoute, Air Canada's in-flight magazine, judged top in-flight magazine for second consecutive year at the 14th annual AVION Awards for in-flight entertainment, organized by the World Airline Entertainment Association (WAEA), representing over 100 airlines and 300 airline suppliers and related companies.

May

  • Air Canada received top honours at the Official Airline Guide (OAG) Airline of the Year Awards, after having been selected in an international survey of frequent business air travellers as the “Best Airline in North America.” Aeroplan won for “Best Frequent Flyer Program.”

March

  • Air Canada named among top ten airlines in the world and third in North America in"Airline of the Year" survey conducted by Skytrax Research.

February

  • Air Canada voted “Best Business Class to Canada” by readers of Business Travelermagazine.
  • Air Canada Technical Services ranked “Top MRO in Canada” and fourth in North America by Airline Business magazine.

September

  • The 2001 World Airline Entertainment Association's annual Avion Awards gave Air Canada accolades for:
    • Best Inflight Magazine (enRoute)
    • Best Inflight Entertainment Guide / Within the Magazine
    • Best Inflight Entertainment Guide / Separate From the Magazine
    • Best Instructional video

November

  • Air Canada voted “Best Business Class to Canada” by readers of Business Traveler Magazine
  • Air Canada's Express Check-In Kiosk presented with the "Best of Show Solution Award" at the 2000 Gala Banquet of the Canadian Information Productivity Awards (CIPA) 
  • Air Canada’s enRoute magazine wins “Best Overall Magazine Design” (among three gold Ozzie Awards) at the14th annual Folio:Show in New York City.

September

  • Air Safety specialists, UK-based FlightSafe Consultants Ltd., named Air Canada “World's Safest Airline” further to an independent analysis of more than 500 airlines using ten management and environment criteria.

July

  • Air Canada ranked as “Best Managed Major Airline in North America” by Aviation Week & Space Technology magazine.
  • Air Canada received the “Canadian Information Productivity Award of Excellence”for innovative use of information technology in development of its Express Check-in kiosks.

February

  • Air Canada honoured with the “Internet World Impact Award” at the 6th Annual Internet World Canada 2000 Conference.

October

  • enRoute magazine takes top honours for best-designed magazine at international magazine design competition at the 13th Annual Folio:Show Celebration of Excellence Awards Gala in New York City

September

  • Air Canada's premium class wine cellar was ranked third in the world at the Business Traveler magazine ”Cellars in the Sky” business class wine judging event

February

  • Air Canada chosen “Best Airline for Travel to Canada” by the readers of Business Traveler magazine

January

  • Air Canada voted “Best Passenger Service Airline In The World“ by Air Transport World magazine (ATW)

January

  • Air Canada voted “Best North American Domestic Airline” at the 1999 OAG (Official Airline Guide) Airline of the Year Awards

March

  • Air Canada wins air “Cargo Carrier of the Year” award in the International Freight World freighting industry awards

December

  • Air Canada named “Best Airline to Canada” by the readers of Business Traveler magazine for the sixth consecutive year

September

  • Air Canada selected “Best Long-haul Business Class Carrier in the Americas” in the 1996 Independent World Business Class Survey commissioned and conducted by the U.K.-based Inflight Research Services

December

  • Air Canada named “Best Airline to Canada” by the readers of Business Traveler magazine for the fourth consecutive year

March

  • Air Canada received three awards this year, including “Top On-time Performer”,“Best Airline in Canada”, and for the third year in a row, “Best airline to Canada”by the readers of Business Traveler magazine

January

  • Air Canada named “Best Airline to Canada” for second year in a row by the readers of Business Traveler magazine

November

  • Air Canada honoured as “Best Airline to Canada” by the readers of Business Traveler magazine

Unfortunately, we are unable to transport Mr. Rose with his wheelchair on his trip to Cleveland next month due to the size limitations‎ of the aircraft our regional partner operates for the 54-minute flight between Toronto and Cleveland. Although it can accommodate many types of wheelchairs, the cargo door of the CRJ regional jet is too small to fit his wheelchair. In an attempt to accommodate Mr. Rose, among other things we spoke to the chair’s manufacturer to determine if it could be disassembled to fit and we explored alternative routings but a viable option was not identified. (Cleveland airport is deemed a “US domestic” airport and is served mostly by commuter aircraft and the Air Canada flights to and from Toronto are the only “international” flights.)

We understand Mr. Rose’s disappointment. ‎ This situation is a regrettable anomaly as Mr. Rose has himself indicated he has flown without issues more than 40 times, including on Air Canada. We take our commitment to accessible transportation very seriously. We carried 2,335 powered mobility aids last year along with tens of thousands of manual wheelchairs. At Toronto Pearson alone, we provide airport wheelchair service to more than 350,000 customers per year. This unusual case is due to the small cargo door on the 50-seat CRJ regional jet; a very popular aircraft for the regional market with over 550 such aircraft in operation in North America and elsewhere in the world.

It should be noted that both Canadian and U.S. regulations recognize that airlines may face limitations on their ability to accommodate customers with special needs on certain smaller aircraft. For example, the Air Transportation Regulations, adopted pursuant to the Canada Transportation Act, state:

148 (2) Where an air carrier operates an aircraft that has fewer than 60 passenger seats and the design of the aircraft does not permit the carriage of a person’s aid referred to in paragraph (1)(a), the air carrier

  1. is not required to carry the aid; and
  2. shall advise the person about transportation arrangements that are available for the aid.

For more information on Air Canada’s services for customers with special needs

It’s very concerning for us when situations such as this involving a 15 year old teenager are brought to our attention.  We had no indication in the booking file that Hayden was a 15 year old  teenager travelling alone.  Our policy is very clear: even if the parent or guardian has not asked for our Unaccompanied Minor service, our agents will take care of our younger customers in need of special assistance. This includes arranging for a hotel room, subject to availability, with a chaperone.  In the event hotel rooms are not available, we have back-up plans involving staff who stay with the child.  However, we can only take the appropriate action if we are made aware of the individual’s circumstances.  Our gate agent was only made aware he was a teenager travelling alone the following morning.

This unfortunate situation does serve as an important reminder for customers, and especially parents or guardians, to make sure we are given all the necessary information when making the reservation including the age of younger travellers who are travelling alone, contact information or any other details that will help us better serve them.  It is all the more important that reservation files  include this information as ticketing is electronic and rebooking is done automatically based on this information. Parents and guardians should also reinforce that if at any time the young person feels  they need for help or assistance they should not  hesitate and come speak to one of our agents.

Operational challenges sometimes create a lot of activity at the gate and in this instance we were taking care of a large number of customers who were affected by the downgauge of the aircraft of Hayden’s original flight on July 13th to a smaller one with fewer seats due to mechanical issues. Unfortunately this meant we were unable to board all passengers booked on that flight, and Hayden along with other passengers were re-booked on the next available flight.  Our Customer Relations team has since been in contact directly with the family to apologize and offer appropriate compensation.

Air Canada monitors the price of fuel very closely; it is our single largest expense and we continue to consider adjustments to pricing and capacity.

There are a number of other factors that also affect pricing such as currency changes, market conditions, competition, supply and demand, all of which are continually reviewed and we adjust fares both up and down to reflect these factors. Such price adjustments are normal in the industry. Fuel is purchased in US dollars so the recent relative decline in the Canadian dollar has had an unfavourable impact on the real cost of fuel to Canadian carriers.

 Air Canada aims to be price competitive in all markets but beyond that we cannot speculate about future changes to fares or fees.