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Air Canada – help and contact

Travel essentials

Prepare for travel

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Manage your trip

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Day of travel

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Post travel

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Prepare for travel

Accessible travel

Plan your trip by reviewing and requesting our accessibility services.

Carry-on baggage

Take the guesswork out of what you can and cannot bring in the cabin.

Checked baggage

See how many bags you can check for your trip.

Check-in and boarding times

Leave plenty of time to check in, drop off your bags and go through security.

Children and travel

Travelling with kids? We’ve got you covered.

Flight Passes

Book and fly with unequalled flexibility and convenience.

Restricted/prohibited items

Some things are just not meant to travel by air.

Special items

From guitars to golf clubs, these special items can come with you provided you follow a few simple rules.

Travelling with a pet

Find everything you need to know for your pet to travel safely and in comfort.

Manage your trip

Access/update your booking

Make sure everything is exactly the way you want it.

Air Canada App

Travel like a pro: book, fly, use Aeroplan, and manage it all from the palm of your hand.

Credit options

Need to cancel? You can store your ticket’s cash value and use it when you’re ready to fly next.

Refund and cancellation policy

Find out everything you need to know about refunds and cancellations.

Seat selection

Up front, extra space, window, or aisle? The choice is yours.

Special meals

We offer a selection of special meals to meet your dietary needs.

Day of travel

Check a flight’s status

Get the latest on the status of a flight’s departure or arrival time.

Check in for your flight

Check in anytime from 24 hours before departure.

Daily travel outlook

See the day’s outlook on possible disruptions caused by weather or other conditions.

Flight disruptions

What happens when a flight is disrupted?

Post travel

Baggage – delays or damage

We handle your bags with the utmost care. But delays or damage can occur.

Customer Service Plan

Our Customer Service Plan outlines our policies and addresses key service elements that most affect our customers.

Lost and found

Did you forget something on one of our flights or at the airport?

Receipt requests

Do you need proof of payment for a ticket purchase or other fee paid?

Aeroplan

Program overview

Learn more

Earning points

Learn more

Redeeming points

Learn more

Missing points

Learn more

Booking help

Direct booking

To manage a booking made directly with Air Canada, including an Aeroplan reward, as well as a Google Flights, Kayak or Skyscanner booking.

Manage your booking

Online agency or travel agent

If you booked via an online travel agency such as Expedia, Priceline or Flight Centre, or with a real-life travel agent, please contact them directly; they use unique booking systems that we cannot access.

Vacation packages

To book or modify an Air Canada Vacations package.

Go to Air Canada Vacations

Business travel

To manage all your company’s business travel needs.

Go to Air Canada for Business

New booking

To book a flight with us, no hassle, no fuss.

Book a flight

Helpful links

Flight disruptions

Your flight was disrupted? Find out if you’re eligible for compensation.

Check my eligibility

General concerns or feedback

For refund requests, issues with baggage, Flight Passes or Gift Cards, or other travel-related matters, write to us.

Submit feedback

Status of a submitted query

Looking for the status of a query you submitted via our Web form? You can use your case number to view the latest on your request.

Check the status of my case

Speak with an agent

If you haven’t found what you need, or you just want to speak to an agent, call us.

Consult the directory
Air Canada – help and contact

Directory

Ready to call us? Please first make sure your query isn't covered by one of the other options on this page, as our call centre agents are not able to access certain information.

Air Canada – flights and reservations

For new reservations, changes or cancellations on direct bookings only, or general flight information.

1-888-247-2262
Toll free, 24/7, within Canada and the U.S.

514-393-3333
Toll charges may apply.

Aeroplan

For Aeroplan-related inquires, including booking, changing, or cancelling a flight reward.

1-800-361-5373
Canada, U.S., Caribbean

0-800-756-3865
United Kingdom

514-395-0300
All other areas

Baggage – delayed or damaged

Have a WorldTracer file? Let us know if you have not been reunited with your bags within 3 days.

1-888-689-BAGS (2247)
Toll free, 24/7, within Canada and the U.S.

Accessibility services

Review or request our accessibility services.

Air Canada – help and contact

Status of a submitted query

Looking for the status of a query you submitted via our Web form? You can use your case number to view the latest on your request.

Case number