Pursuant to the provisions of the Consumer Protection Act, we have available a Complaint Book upon request. Please request the Complaint Book to register your claim or complaint.
Air Canada Customer Relations – Peru Branch
Agunsa, Air Canada General Sales Agents
Calle Italia 389. Of 101
Miraflores, Lima 18
RUC (Tax Identification Number): 20509452785
Claim Book – Online Form
Location: Web page
Filing a claim does not preclude resorting to other dispute settlement methods nor is it a prerequisite for filing a complaint with INDECOPI.
The supplier shall respond to the claim within thirty (30) calendar days, and may extend this period for another thirty (30) days upon advance notice to the consumer.
¹ Claim: Disagreement related to products or services.
² Complaint: Disagreement not related to products or services; or, discomfort or dissatisfaction with respect to services to the public.