Report SQD discrepancies background

Report a Status Qualifying Dollar discrepancy

Have you noticed a discrepancy in your Status Qualifying Dollar (SQD) transactions? You can let us know by completing the form below.

Before you start, please consider the following:

  • You’ll first want to make sure that 14 days have passed since the end of your trip*. It can take a little while for everything to get processed.
  • For more complex trips, those booked with one of our partner airlines, or reservations that have changed multiple times, it is best to wait 6 weeks after the end of your trip to reach out. These typically take a little longer to process.
  • This form should be used exclusively to report Status Qualifying Dollar (SQD) discrepancies.
    • For any other concerns you may have before you travel, please contact us. We're here to help.
    • If you'd like to send us feedback or have a specific matter you'd like to address post travel, please reach out to our Customer Relations team.
Contact information

SQD issue

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