Customers travelling to/from People’s Republic of China and Hong Kong

Summary

Flights to/from People's Republic of China

Air Canada is extending the suspension of its flights between Canada and Beijing and Shanghai until March 27, 2020.  Services to Beijing and Shanghai were initially suspended for the month of February following the Government of Canada's January 29, 2020 advisory discouraging non-essential travel to China.

Air Canada will continue to monitor this evolving situation closely in consultation with the Public Health Agency of Canada, Transport Canada and Global Affairs and will adjust its schedule as appropriate.

Air Canada operates direct flights to Beijing and Shanghai from Toronto, Montreal and Vancouver.

Flights to/from Hong Kong

From March 1-27, 2020, Air Canada will temporarily suspend its daily non-stop Toronto-Hong Kong flights, reflecting reduced market demand. The airline's daily, non-stop Vancouver-Hong Kong flights will accommodate customers originally booked on its Toronto-Hong Kong flights.

Air Canada normally operates 14 weekly flights to Hong Kong, seven from Toronto and seven from Vancouver.

Flights to and from Taipei remain unaffected. 

More information


My flight People's Republic of China or to/from Hong Kong has been cancelled. What are my options?

If your flight has been cancelled, and you want to travel in the next few days, please contact your travel agent or call us at 1-888-247-2262 (click here for international and other numbers). For Aeroplan redemption bookings, please call 1-800-361-5373.

I'm booked People's Republic of China or to/from Hong Kong  in the future, but my flight has NOT been cancelled, can I rebook my flight or get a refund?

  • Customers whose flights have been cancelled will be notified.
  • If you wish to rebook, please contact your travel agent or call us at 1-888-247-2262 (click here for international and other numbers) to discuss your options. For Aeroplan redemption bookings, please call 1-800-361-5373.
  • To request a refund, please complete this form.