A useful step-by-step guide for preparing for travel
Our network is expanding again, but some service changes and travel restrictions will remain in place. As part
of our new end-to-end health and safety program, Air Canada
CleanCare+, some of our processes have changed. Prepare for your next trip and learn what to expect with
this step-by-step guide designed to simplify your travels.
Check your eligibility
See if you're eligible to travel and follow the government
requirements for your destination, which may include completing mandatory entry forms prior to
departure. Passengers providing false or misleading information may be liable to a monetary penalty.
Packing for your trip
If you are planning on checking in bags, ensure you follow the guidelines and maximize each checked bag,
as a minimum cabin baggage allowance
will be enforced.
Our boarding process has changed to ensure appropriate distancing and minimize
We have adjusted our onboard service to minimize touchpoints between our employees
Deplaning and collecting your bags
Help us maintain distancing by following the deplaning announcements, and minimizing the number of
travellers and time spent at the baggage carousel.
Check-in will proceed as follows:
Advance self-service check-in
You should always check-in remotely via the Air Canada
Mobile App or online at aircanada.com.
You will need to indicate the exact number of checked bags and ensure you pay for all fees (e.g. excess
baggage) to avoid any transactions and additional wait time at the airport. If you need to make changes
once you’ve finished packing or while at the airport, you can always modify the number of checked bags
via the Air Canada Mobile App or at aircanada.com.
For international travel, please ensure that your passport information is entered accurately.
Self-service zone in select airports*
One customer per travel party will enter a self-service zone with automated kiosks, with separate and
designated waiting areas respecting physical distancing. Gloves will be provided for those that need to
touch the kiosk screens.
We’d like to remind you that maintaining your distance from others is essential throughout all
stages of your journey and will be supported during check-in.
*Available at airports in the following cities: Toronto (Pearson), Montreal, Vancouver, and
A virtual queuing system will be introduced at select Customer Service Desks within Canadian
airports, which will significantly reduce line ups to facilitate physical distancing. How it works:
Scan the QR code displayed at entry of queue
A virtual ticket will get dispatched to your smart phone
You’ll receive a notification to proceed to the counter for assistance
Carry-on baggage: touchless verification and enforcement
In order to facilitate the boarding process and limit the need for physical interactions at the departure
gate and on board, all customers will be required to comply with verification measures
pre-security, or at the gate.
New technologies will be introduced at select airports* to automatically size and measure carry-on
baggage for compliance, making the carry-on baggage policy verification process touchless.
*In the following cities: Toronto (Pearson), Montreal, and Ottawa.
TouchFree Bag Check at select airports*
Now at most major Canadian airports, you can check your bags in a completely touchless way when
travelling within Canada. Look for signs for TouchFree Bag Check.
Customers must remain seated until their boarding zone is called and will be required to scan their own boarding
pass. Boarding gates will close 30 minutes prior to departure to ensure a more secure boarding process.
The following is the new order for boarding:
Customers who have requested wheelchair assistance or who self-identify as having a disability and
need more time to board.
Zones 1 and 2 (may also board at any time).
Families with children under the age of 6, or those travelling with musical instruments (may also
board when their zone is called).
Zones 3 to 8, from back-to-front, window-middle-aisle.
Additional distancing measures will include:
Gates in proximity will be assigned limited flights for greater distancing while boarding.
If bus operations are required, the number of buses will be increased to ensure appropriate
As of late July, we’ve introduced enhancements to our onboard service.
Please note, for those over the age of 2, wearing a face covering while travelling is a mandatory requirement issued by Transport Canada. All non-compliance cases will be reported to Transport Canada, and could result in a financial penalty.
Masks with an exhalation valve, bandanas, and scarves, have been deemed ineffective in the protection against COVID-19, according to requirements outlined by Transport Canada. As such, they no longer qualify as acceptable face coverings when travelling with us. Learn more about what is accepted as an effective face covering.
If you have a medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, you must provide this to Air Canada. Once you have obtained your medical certificate, please contact the Air Canada Medical Assistance Desk.
Along with the implementation of Air Canada CleanCare+, these onboard services have been
Cabin grooming standards have been augmented.
HEPA filtration systems capture 99.9% of airborne particles and continually refresh cabin air.
Complimentary Customer Care Kits will be provided and include a 30 ml hand sanitizer, 2 antiseptic
wipes, a mask, gloves, a headset, a water bottle, and a snack, all in a bag that doubles as a
disposable waste bag.
Amenity kits and sanitized sleep amenities (pillows, blankets, duvets and mattress pads) will be
In addition to the two antiseptic wipes provided in your Customer Care Kit, additional wipes will be
provided with meals and in all lavatories.
To facilitate distancing and streamline service, meal and bar service has also been altered. Find
out all the details about the meal and bar service offerings specific to each of our onboard cabins