Book Travel

• Car
• Group Travel

Routes and Partners

• Flight Schedules
• Star Alliance and other Airline Partners
• Toronto – Montreal / Ottawa Service
• Express Service

Travel News and Updates

• Electronic Travel Authorization for Flights to Canada
• News Archive
• 2018
• 2019
• Goodwill Policies

Business Travel

• Flight Passes for Business
• AC Globe Card

Air Canada Jetz (Charter Services)

Fare Options and Fees

• To the U.S.
• To International Destinations
• To Sun Destinations
• Within Canada with Rouge
• To the U.S. with Rouge
• Within Canada
• To international destinations with Rouge
• To sun destinations with Rouge
• Economy Basic
• Economy Fares

Manage Bookings

• Car

Connecting with Air Canada

Air Canada - Upgrades

• AC Bid Upgrade – FAQs

Payment Methods

NDC Exchange

Baggage

• Carry On Baggage
• Checked Baggage
• Special Items
• Restricted / Prohibited Items
• Delayed / Damaged
• Limits of Liability

Travel Requirements

• Travel Documents
• Customs and Immigration
• Advance Passenger Information (APIS)
• U.S. Secure Flight Program
• TSA Pre✓™

Special Assistance

• Travelling with Children
• Travelling with your Pet
• Special Meals
• Meetings and Events
• Bereavement Fares
• Unaccompanied Minors

Check-In Information

• How to Check In
• Check-in / Boarding Times
• Minimum Connection Times
• Check In Now

Medical / Mobility

• Advance Notice and Medical Approval
• Travelling with an Attendant
• Customers with Allergies
• Visually or Hearing Impaired Customers
• Wheelchairs and Mobility Aids
• Special Seating Needs
• Service Animals
• Travelling with Oxygen
• Washroom Accessibility
• Personal Oxygen Concentrators
• Portable Battery-Powered Medical Devices
• Battery-Powered Mobility Aids
• Complaints or Concerns

Peace of Mind

• Before You Go Checklist
• Health and Travel Tips
• Advance Seat Selection
• On My Way Service
• Frequently Asked Questions
• Family Travel

Travel options

Check In Now

At the Airport

• Airport Information
• Self Service Kiosks
• Boarding by Zone

Premium Services

• Maple Leaf Lounges
• Priority Services
• Concierge Services
• Air Canada Signature Suite
• Air Canada Café

Flight Information

• Flight Status
• Flight Notification Service
• Delayed Flights / Cancellations
• Pact
• Flight Status

Air Canada on your Mobile

• Air Canada App
• Mobile Check-in
• Electronic Boarding Passes
• Passbook
• Air Canada mobile+
• Air Canada Mobile App
• Wallet

On Board

• Air Canada Bistro
• Our Fleet
• Cabins and Onboard Meals
• In-flight Entertainment
• Preferred Seats
• Wi-Fi
• Duty Free
• Credit Card Only Cabins

Customer Support

• Frequently Asked Questions
• Electronic and Paper Travel Vouchers
• Cancel an Online Booking
• Customer Relations
• Receipt Requests
• Refund Services
• Contact Us

Achieving New Heights

New Air Canada

Travel Like a Canadian

Overview

• Altitude Qualifying Dollars (AQD)
• Report an Altitude Qualifying Dollar discrepancy
• Altitude Qualifying Dollars (AQD)

Aeroplan Partnership

eUpgrades

• About eUpgrades
• How To Earn Credits
• Calculating Credits and Add-Ons
• Sharing Credits
• Requesting an Upgrade
• Last Minute Upgrade Purchase
• Star Alliance Upgrade Awards
• Report eUpgrade discrepancies
• Terms and Conditions
• eUpgrade Requirements
• eUpgrade Booking Window

General Condition of Carriage

Imprint

Privacy Policy

Terms of Use

Customer Service Plan

Baggage Fees and Optional Services

2019

• 0122-00 Auroras Boreales

Frequently asked questions

Terms of Service