Air Canada Responds to Transport Canada’s Closure of Canadian Airspace to the Boeing 737 MAX Aircraft

If you booked through a Travel Agency, please call them for immediate assistance

In compliance with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations, Air Canada has grounded its 24 737 MAX aircraft until further notice.

Air Canada has updated its schedule to further optimize its fleet and re-accommodate customers. Given the uncertainty about the timing of regulatory approvals for the return to service of the Boeing 737 MAX, we are removing the Boeing 737 MAX from our schedule to June 30, 2020 and will continue to update plans as required.

As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available under the My Bookings tab on our homepage, or by tapping the “Trips” button on the Air Canada App.  If you need to contact us about your re-scheduled flights, please call our dedicated Boeing 737 MAX number: 1-833-354-5963.

If you'd like to make other plans

If you currently have a reservation for a flight between now and September 7, 2020 that was scheduled to be operated by a Boeing 737 MAX aircraft, we've implemented a policy that makes it possible for you to make voluntary changes to your itinerary within one (1) week of your original travel dates.

If you purchased your ticket with Aeroplan or Air Canada Vacations or your travel agent, please contact them directly.

Some questions you may have are below with our answers, but if you can't find what you need, reach out to us anytime at 1-888-247-2262 (our regular Air Canada Reservations number), or on Facebook or Twitter.


Questions and Answers

About our Efforts to Assist Our Customers

As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available under the My Bookings tab on our homepage, or by tapping the “Trips” button on the Air Canada App. If you need to contact us about your re-scheduled flights, please call our dedicated Boeing 737 MAX number: 1-833-354-5963.

As we continue to adjust our schedule to accommodate our customers, certain flights will now be operated by Air Canada Rouge aircraft.

 

If you have been moved from an Air Canada to Air Canada Rouge flight, here’s what you need to know.

About your Ticket

  • You have the option to rebook on another flight. All change fees and charges will be waived provided:
    • the origin, destination and cabin you originally selected remain the same and
    • you rebook your flight within 90 days of your original departure date.
  • You may cancel your flight without penalty for a full refund.
  • To rebook or cancel your flight, please contact our dedicated Boeing 737 Max phone number at (1-833-354-5963. If you purchased your ticket with AeroplanAir Canada Vacations, or through a travel agent, please contact them directly.

On Board

  • As the Rouge cabin is not equipped with individual in-flight entertainment screens, Economy Class customers will be offered a promotion code* for 15% off a future booking (issued within 30 days of travel).
  • Customers seated in Premium Rouge will be provided with complimentary Rouge Player iPads to enjoy during the flight.

If you’ve received an email from us advising you that you’ve been rebooked on an Omni Air International flight, we’ve prepared detailed information with everything you need to know.

Omni Air International Flights Between Vancouver and Hawaii

If you’ve received an email from us advising you that you’ve been rebooked on an Air Transat flight, we’ve prepared detailed information with everything you need to know.

Air Transat Flights

In many cases, we have substituted other aircraft, and your flight will operate as scheduled with another aircraft. As changes are finalized in our flight schedule, customers whose flight times or flight numbers have changed can expect to receive an email detailing their updated itinerary. This information is also available under “Manage my Bookings” tab on aircanada.com or tap the Trips button on the Air Canada App.

We advise you to check the status of your flight before going to the airport.

If your flight is delayed or cancelled, we will contact you via the email address or phone number you provided when you booked your flight. Please make sure the correct contact information is on your booking. If you need to add your contact information to your booking, call us at 1-888-247-2262.

And you can always reach out to our social media teams on Facebook or Twitter, or call your travel agent.

We also advise you to check the status of your flight before going to the airport.

We have complied with Transport Canada's safety notice closing Canadian airspace to Boeing 737 MAX aircraft operations so, until further notice, your flight will not be operated by the Boeing 737 MAX.

If you would like to know what type of aircraft you are flying on, simply:

  1. Retrieve your booking from the My Bookings tab on aircanada.com or tap the “Trips” button on the air Canada App, then
  2. Click on the 'Details' link in the Flight Details section:

Our normal protocol for irregular events which are out of our control is in effect.

About Air Canada's 737 MAX Fleet

As the return to service date of the 737 MAX is unknown, to provide customers certainty for booking and travel, and for our internal planning purposes, Air Canada has removed 737 MAX aircraft from its schedule until June 30, 2020. 

Our plans are flexible to reinstate the 737 MAX into our schedule sooner. This will depend on when government safety notices are lifted and international regulatory jurisdictions accept operations.  As always, all decisions will be based on safety.

Air Canada has a fleet of 24 Boeing 737 MAX-8 aircraft, which have been in operation since 2017. We have a total fleet of 400 aircraft (including 24 737 MAX), comprising Air Canada mainline, Air Canada Rouge and Air Canada Express aircraft.

Our 737 MAX aircraft were scheduled on flights across North America, to Mexico, the Caribbean, Hawaii, as well as from Atlantic Canada to London Heathrow.

We operated approximately 75 Boeing 737 MAX flights daily out of a total schedule of approximately 1,600 daily flights system-wide, representing less than six percent of our total flying. Our Boeing 737 MAX aircraft transported 9,000 to 12,000 customers each day.