Travel Information and Updates

Travel News and Updates

Air Canada to Launch Non-Stop Montreal-Shanghai Flights

September 23, 2016

First Boeing 787 Dreamliner service from Montreal

MONTREAL, September 23, 2016 - Air Canada today announced the introduction of daily year-round flights from Montreal to Shanghai, China beginning February 16, 2017. This marks Air Canada’s first direct service to China from Montreal as well as the introduction of state-of-the-art Boeing 787-8 Dreamliner aircraft on flights departing from Montreal. Tickets will be available for purchase on aircanada.com and through travel agents on September 28. All Air Canada flights provide for Aeroplan accumulation and redemption and, for eligible customers, priority check-in, Maple Leaf Lounge access, priority boarding and other benefits.

“Building on Air Canada’s success in the rapidly growing Chinese market we are delighted to announce Air Canada’s first direct flights between Montreal and China with the launch of Montreal-Shanghai service next year,” said Calin Rovinescu, Air Canada’s President and Chief Executive Officer. “This also marks the introduction of Air Canada’s first 787 Dreamliner aircraft service from Montreal, further underlining our commitment to expand our global reach and reinforce Montreal-Trudeau as a strategic hub. With today’s announcement, Air Canada has increased its international capacity from Montreal by 133 per cent since 2009, with direct service to 13 cities in Europe, North Africa and China.”

“China is Canada’s second largest trading partner and Air Canada has made a significant investment of more than $1 billion in aircraft and equipment allocated specifically to serve the Chinese market from our Canadian hubs. We will be the first and only Canadian carrier to operate daily non-stop transpacific service between Montreal and the Asia-Pacific region, and with an elapsed time of 14.5 hours, it will be the longest flight ever operated by any carrier from Montréal-Trudeau airport. Together with our Star Alliance partners, Air China and Shenzhen Airlines, and partner Juneyao Airlines, a Shanghai based airline operating to more than 30 destinations in China, we will offer the growing number of travellers between Montreal and China even more convenient travel options to Chinese destinations,” concluded Mr Rovinescu.

“This new Montreal-Shanghai non-stop Air Canada service will help deepen our already strong people-to-people ties with China. It will also help boost tourism, trade and the economy and offer more choice for Canadian consumers. Today’s announcement comes at an important time in Canada-China relations as demonstrated by the two back-to-back Leaders’ visits over the past three weeks,” stated Stéphane Dion, Minister of Foreign Affairs of Canada, and Member of Parliament for Saint-Laurent.

“This new direct link between Montréal and Shanghai will not only make life easier for travelers, it will also encourage trade. Easier access to this new market will help foster economic development in our communities. Today’s announcement is a testament to the relationship our governments have forged in recent years,” said Quebec Minister of Economy, Science, Innovation and Minister responsible for Digital Strategy, Dominique Anglade.

“As an important partner, Tourisme Montréal is thrilled about the improved air service between our city and China, a major tourism market for Montreal. This is an important strategic initiative for Tourisme Montréal. It is with determination that we will pursue our objective and ensure the continuity of these services, and that we will keep promoting Montréal as a choice tourism destination in other Asian markets,” stated Yves Lalumière, CEO of Tourisme Montréal.

In Montreal, flights are timed to optimize connections to and from the carrier’s extensive Eastern Canada and U.S. networks including Ottawa, Quebec City, Halifax, New York and Boston.

In Shanghai, Star Alliance partners Air China and Shenzhen Airlines, along with our partner Juneyao Airlines with whom we will launch an interline agreement in the coming weeks, offer excellent connectivity to domestic China destinations such as Chengdu, Chongqing and Shenzhen.

Flight Schedule
from February 16, 2017 to March 12, 2017
Flight From To Depart Arrive
AC17 Montreal (YUL) Shanghai (PVG) 13:30 16:40 +1
AC18 Shanghai (PVG) Montreal (YUL) 18:15 18:40

 

Flight Schedule
from February 16, 2017 to March 12, 2017
Flight From To Depart Arrive
AC17 Montreal (YUL) Shanghai (PVG) 14:30 16:40 +1
AC18 Shanghai (PVG) Montreal (YUL) 18:15 19:40

 

Flight Schedule
from February 16, 2017 to March 12, 2017
Flight From To Depart Arrive
AC17 Montreal (YUL) Shanghai (PVG) 13:15 15:30 +1
AC18 Shanghai (PVG) Montreal (YUL) 17:05 18:40

Air Canada is the leading air carrier between China and Canada. It offers 28 weekly nonstop flights between China and Canada, namely Beijing-Vancouver, Beijing-Toronto, Shanghai-Vancouver and Shanghai-Toronto. Those flights are operated with Boeing 787 and 777-300ER. The brand new International Business Class and Premium Economy Class were introduced on all long-haul flights from and to China, which greatly enhance the level of the travel comfort.

Air Canada’s Boeing 787-8 Dreamliner aircraft feature three cabins of service offering comfortable ergonomic seating and enhanced definition intuitive touch personal entertainment screens. Air Canada’s International Business Class cabin features 20 Executive Pods with 180-degree lie-flat seats in configuration guaranteeing direct aisle access. The Premium Economy cabin has 21 seats offering more generous personal space, wider seats and greater legroom and recline as well as premium meals, complimentary bar service and priority check-in and baggage delivery at the airport. The Economy cabin has 210 slimline seats providing comfortable personal space and state-of-the-art individual on-demand entertainment system.

For more details on Air Canada, please visit www.aircanada.com.

Air Canada will launch Flagship Store on Alitrip

September 3, 2016

Canada’s flag carrier steps into the Alibaba’s massive ecommerce platform

HANGZHOU, 3 September 2016 - During G20 Hangzhou Summit, Air Canada, the flag carrier and largest airline of Canada and Alitrip, a travel booking website/app of the Chinese Internet giant Alibaba signed Memorandum of Understanding (MoU) that Air Canada will set up a flagship store on Alitrip. Air Canada is the first North American carrier having official presence on Alitrip. Justin Trudeau Prime Minister of Canada and Jack Ma, Chairman of Alibaba Group witnessed the signing ceremony.

With China having one of the most developed ecommerce markets in the world, Air Canada are very delighted to expand its online distribution channel through the partnership with Alitrip. The China-based travelers, particularly the mobile-centric young generation, will therefore enjoy easier and faster online ticketing service thanks to the Alitrip’s massive platform and the local payment solution.

There are more than 700 million Internet users in China. Ecommerce is a primary driver of China's retail sales growth. Last year, China overtook the United States as the largest e-commerce market. As with retail ecommerce, China’s digital travel market leads the Asia Pacific because of a massive population, a rising middle class who enjoys traveling, and with high levels of mobile adoption. In 2015, China generated $65.85 billion worth of digital travel sales, representing yearly growth of 28%. Sales are set to rise to $131.30 billion in 2019.

The partnership with Alitrip will allow Air Canada to further strengthen its digital sales in China. In the meanwhile, Chinese travelers will have multiple online channels to learn and purchase Air Canada’s products and services, in addition to its official website. Air Canada’s products and services will be showcased on Alitrip under Pavilion of Canada during G20, together with the Canadian’s tourism resources.

Air Canada is the leading air carrier between China and Canada. It offers 28 weekly nonstop flights between China and Canada, namely B Beijing-Vancouver, Beijing-Toronto, Shanghai-Vancouver and Shanghai-Toronto. Those flights are operated with Boeing B787 and B777-300ER. The brand new International Business Class and Premium Economy Class were introduced on all long-haul flights from and to China, which greatly enhance the level of the travel comfort.

Travelling with Children

April 29, 2016

At Air Canada, our intent is to always seat children with a parent or guardian. For this reason, we offer complimentary seat assignment for parents/guardians and children under the age of 12 who are travelling together*. 

In order to ease the travel experience for our young passengers and their parent or guardian, we ask that you inform the Air Canada agent or your travel agent at time of booking that you are travelling with children under the age of 12.   

If you’ve already completed your reservation, you can go to the Manage My Bookings tab 36 hours after booking to confirm that your child has automatically been seated with a parent or guardian. Alternatively, please contact Air Canada Reservations or your travel agent to make the necessary changes.

In the event that adjacent seating cannot be arranged, Air Canada will offer other flight options or a full refund.

More about this seating policy and travelling with children

* Applies to all flights operated by Air Canada and Air Canada Rouge.

2017

Travel to Lebanon

November 9, 2017

Because of the Government of Canada’s travel advisory regarding travel to Lebanon, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than November 9, 2017 and whose itinerary includes a flight to, from or via an airport in Lebanon between November 9 and November 30, 2017.

If your travel is affected, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and December 15, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and December 15, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Accepted forms of payment at Ottawa Int. Airport

October 26, 2017

Starting November 1st, 2017, cash payments will no longer be accepted at Air Canada counters located at Ottawa’s Macdonald-Cartier International Airport (YOW). Customers will have the option of paying tickets as well as baggage and other fees with any major credit or debit card.

Prepaid MasterCard credit cards are also available for purchase at ReadySTATION™ kiosks located at the airport. If you do choose this option, please make sure to keep your prepaid credit card (even if its value has reached zero) until all travel associated with the card has been completed. This is because, in the event of a refund, the amount will be returned to your original form of payment.

Typhoon Lan - Japan

October 19, 2017

Because of Typhoon Lan which is approaching Japan, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than October 19, 2017 and whose itinerary includes a flight to, from or via an airport in Japan between October 20 and October 24, 2017.

If your travel is affected, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and November 7, 2017, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived, provided you are travelling between now and November 7, 2017. However, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

New International Maple Leaf Lounge at Vancouver Int. Airport

September 29, 2017

On September 25th, our new International Maple Leaf Lounge at Vancouver International Airport opened its doors.

Conveniently located directly opposite the priority security lanes for international departures, the newly expanded lounge is a serene, stylish oasis where eligible customers can re-energize or unwind before their flight. It offers an inspiring, contemporary environment that celebrates Canadian design, artistry and craftsmanship against the backdrop of sweeping views and surrounding mountains.

Amenities include:

  • Spa-inspired shower rooms with rain shower heads
  • A quiet zone with reclining lounge seating
  • A VIP room
  • A business zone equipped with flat-screen desktop computers and RICOH colour printing and scanning
  • A bistro dining area includes banquette seating and community tables. The food area offers hot and cold options along with a chef’s station for individually prepared dishes.
  • A Samsung TV Zone
  • Wi-fi available throughout the lounge and power outlets with USB conveniently located in all areas.

Find out more about all our Air Canada Maple Leaf Lounges

Erbil Int. Airport – Possible Closure

September 27, 2017

Because of the possible closure of Erbil International Airport, Air Canada has implemented a goodwill policy for customers who wish to make voluntary changes to their itinerary.

The policy applies to customers:

  • Who purchased an Air Canada ticket no later than September 27, 2017 for travel between September 27 and October 27, 2017
  • Whose itinerary includes a flight to, from or via Erbil International Airport (EBL)

If you are scheduled to travel during the affected period, you may contact Air Canada Reservations to change your flight free of charge, to another date between now and March 31, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply.

If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.

Allow extra time when flying to the U.S.

July 14, 2017

Due to security measures implemented by the U.S. Department of Homeland Security (DHS), you are encouraged to arrive at the airport at least two hours before your scheduled departure when flying to the U.S. to allow for additional screening time. Heightened security measures have been introduced by DHS that require enhanced screening of personal electronic devices such as tablets and laptops. All personal electronic devices larger than a smartphone will need to be easily accessible and have all cases, cover and/or packaging removed. To learn more about the enhanced U.S. security measures, please visit the Department of Homeland SecurityOpens in New Windowwebsite.

Citizens of Antigua and Barbuda now require a paper visa

June 27, 2017

Effective June 27, 2017, citizens of Antigua and Barbuda require a paper visa to travel to or transit through Canada.

Any existing electronic travel authorization (eTA) issued to Antigua and Barbuda passport holders will no longer be valid, and these travellers will not be able to use their eTA to travel to Canada.

Visit Immigration, Refugees and Citizenship CanadaOpens in New Window for more information.

Buy Wi-Fi before you fly and save

June 26, 2017

You may already know that select Air Canada flights within North America have Wi-Fi, which means you can stay connected in the air using any Wi-Fi enabled device, including your smartphone.

But did you know that you can now purchase Gogo® Wi-Fi before your next Wi-Fi-enabled Air Canada flight and enjoy quick and easy sign-in and savings*?

And we’ve made sure there’s a pass or plan that’s right for you:

Air Canada 1-Hour Pass

1 hour of Internet access for $6.50 CAD

See details Opens in New Window

Air Canada 1-Way Pass

Internet access for the duration of your 1-way flight

See details Opens in New Window

Air Canada Plan

Monthly access on Gogo-equipped flights within North America

See details Opens in New Window

 

Find out more about inflight Wi-Fi and you’ll see just how easy it is to stay connected in the sky.

*Versus in-air pricing.

Premium Economy Comes to North America

June 22, 2017

We're excited to announce that Premium Economy Class and all the great perks that come with it are now available for some flights within North America.

You have the option to purchase Premium Economy for travel on or after July 1st, 2017 on select Boeing and Airbus aircraft*. And when you do, you'll enjoy:

  • Priority check-in, baggage handling and boarding
  • An increased baggage allowance compared to Economy Class
  • A larger seat with more recline and extra legroom
  • Premium meal service on longer flights and snacks on shorter flights
  • Bar service, including alcoholic and non-alcoholic beverages

Just a few of the many reasons that make travel in Premium Economy an experience you won't want to pass up.

Preferred Seats
If you're travelling on or after July 1st, 2017 and you purchased a Preferred seat which is being converted to a seat in the Premium Economy cabin (rows 12 through 14), you have been rebooked free of charge in the Premium Economy cabin, where you'll enjoy all the services and amenities associated with Premium Economy in North America.  You can see or change your new seat assignment by going to the My Bookings tab on the homepage.

* Premium Economy is available on the following aircraft: Boeing 777-300ER (77W), Boeing 777-200LR (77L), Boeing 787-9 (789), Boeing 787-8 (788), Airbus A330-300 (333).

Our In-flight Entertainment Lineup is Now Bigger and Better

June 1st, 2017

Starting this month, we're expanding our in-flight entertainment lineup with new programming that showcases what you really want to watch. For starters, we're introducing:

  • Improved movie categories
  • Premium TV channels like HBO and Viceland
  • Themed film series*

And when you add a greater selection of new releases and hit movies, world films* and TV shows, and complete seasons of top TV to the mix, you've got a sure-fire recipe for great entertainment.
See what's coming to a flight near you.

* On certain flights

Los Angeles Int. Airport - Air Canada moves to Terminal 6

Effective May 17th, 2017 Air Canada flights out of Los Angeles International Airport (LAX) will be relocating to Terminal 6 (from Terminal 2*).

The Air Canada check-in area will be conveniently located immediately upon entering Terminal 6 at the departures level.

We invite you to print your boarding pass at one of the 14 self-service check-in kiosks before proceeding to one of the baggage drop-off counters to deposit any checked bags. From there, head to the expanded security screening area, then onward to your gate.

At Terminal 6, regularly scheduled Air Canada flights will depart from gates 68A, 68B and 69B

Priority Services

Eligible customers will have access to three dedicated priority check-in counters, as well as TSA Pre-Check and Priority Security. More about our priority services.

Maple Leaf Lounge

A state-of-the-art Air Canada Maple Leaf Lounge will also be opening its doors on the mezzanine level of Terminal 6 on May 17, 2017. There, as with all our Maple Leaf Lounges, eligible customers can relax and re-energize in luxury prior to boarding their flight.

* Should you arrive at the wrong terminal, airport ambassadors wearing lime green vests will be on hand to direct you to lime green shuttle buses which will escort customers to Terminal 6.

New Primary Inspection Kiosks at at Canadian Airports

Update - April 19, 2017


Primary Inspection Kiosks are now also available at Vancouver International Airport (YVR).

And remember that the CanBorder - eDeclaration mobile app lets you create and save traveller profiles, answer questions in advance and create a quick response (QR) code that you can then scan at a Primary Inspection Kiosk upon arrival in Ottawa and now Vancouver airports.

March 23, 2017

This week, the Canada Border Services Agency (CBSA) introduced Primary Inspection Kiosks at the Ottawa Macdonald-Cartier International Airport (YOW), with other airports to follow later this year.

The kiosks allow you to verify your travel documents, complete an on-screen declaration, and confirm your identity using facial authentication (involving only a one-to-one photo comparison at the kiosk with your passport).

And you can save even more time by completing your declaration in advance using the CanBorder - eDeclaration mobile app, which will give you a quick response (QR) code to scan at a kiosk upon arrival. 

More about Primary Inspection Kiosks.

Choose your seat among the clouds

March 28, 2017

Looking for an aisle seat, one next to a window or a little more space to stretch your legs? Or maybe you and your travel companion want to make sure you're seated together.

You can select your standard seat free of charge at check-in. But if you want to secure the seat that best suits your needs, you can always choose it in advance, free or for a fee.

You can complete your advance standard seat selection free of charge, regardless of your itinerary:

  • when you travel in Business Class
  • when you purchase a Premium Economy, Latitude or Flex fare
  • if you're an Altitude Super Elite 100K member

When you purchase a Tango fare, you can also select your standard seat in advance. A fee will apply when you travel with Air Canada:

  •  
    • within Canada
    • between Canada and the U.S.
    • to, from or via one of these countries

For all other itineraries, your advance seat selection is free.

Preferred seats

Looking for a little more legroom? Preferred seats are a great option. In many cases, these seats are at the front of the aircraft, meaning you get to deplane much faster upon arrival. And you can board with zone 3, at the very start of general boarding

Travel with young children

Are you travelling with young children? No worries. Our intent is to always seat children with a parent or guardian. For this reason, we offer complimentary seat assignment for parents/guardians and children under the age of 12 who are travelling together. Find out more

Fees apply to flights operated by Air Canada, Air Canada Rouge or an Air Canada Express carrier.

Nationals of Iran, Libya, Somalia, Sudan, Syria and Yemen

March 7, 2016

Effective March 16, 2017, new travel document requirements for travel to the U.S. will apply to nationals from the following countries*:

  • Iran
  • Libya
  • Somalia
  • Sudan
  • Syria
  • Yemen

If you are a national from one of the six countries listed above and plan on travelling to the United States, it is your responsibility to ensure that you have all the travel documents necessary to enter the country.

For more information, visit the U.S. Customs and Border Protection website.

* Iraq, which was part of the travel document policy issued on January 27th, 2017, is not included in this latest announcement.

New U.S. Entry Restrictions

January 28, 2017

Like other carriers, we are required to ensure passengers have all the travel documents necessary to enter in, or transit through, each country they are travelling to. As a result of new United States entry restrictions for specific passport holders, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than January 29, 2017 for travel to or via the United States effective immediately, and who are holders of a passport from one of the following countries:

  • Iran
  • Iraq
  • Libya
  • Somalia
  • Sudan
  • Syria
  • Yemen

If you are affected by this policy, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and January 20, 2018, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

You may also choose to travel to an alternate destination. Any change fees will be waived; however, any fare difference will apply. It is also possible to request a refund or credit towards future travel.

If you purchased your ticket with AeroplanOpens in New Window, or Air Canada VacationsOpens in New Window, please contact them directly.

China Transit Program - Nagoya and Osaka New Approved Airports

January 23, 2017

Effective February 1st, 2017, Nagoya and Osaka will be added to the list of approved airports from which nationals of the People’s Republic of China must travel to participate in the China Transit ProgramOpens in New Window (CTP), thus bringing to 9 the number of eligible airports from which Air Canada flies:

  • Beijing
  • Hong Kong
  • Nagoya
  • Osaka
  • Seoul Incheon
  • Shanghai
  • Taipei
  • Tokyo Narita
  • Tokyo Haneda

Visit the Government of Canada website for a complete list of eligible points of embarkationOpens in New Window.

Because Air Canada is an approved air carrier, its customers who are citizens of the People’s Republic of China can now travel to or from the U.S. without obtaining a Canadian temporary resident visa - provided they meet certain conditionsOpens in New Window  - when transiting through one of these three Canadian airports:

  • Toronto Pearson International Airport (Terminal 1)
  • Vancouver International Airport
  • Calgary International Airport

Air Canada is also an approved air carrier participating in the Canadian government's Transit without Visa (TWOV) program.

Learn more about transiting through Canada without a visa.Opens in New Window

New Rules for French Minors Travelling Unaccompanied

January 10, 2017

Effective January 15, 2017, all minors (under age 18) who are French citizens or residents of France (or of French territories such as Guadeloupe and Martinique) and who are travelling unaccompanied out of France must present an authorization to exit the country (autorisation de sortie du territoire) at the exit border controls in France.

The original form (no photocopies), must be presented along with the minor’s identity document and the identity document of the parent who signed the form.

Download the authorization to exit the countryOpens in New Window form.

Zika virus

January 4, 2017

As a result of the Zika virus that could potentially pose a risk to pregnant women travelling to affected areas, Air Canada has implemented a goodwill policy that applies to women (and their travel companions) who:

  • have obtained a note from a health care professional, and
  • who were originally scheduled to travel to an area affected by the Zika virus (as listed on the CDC website) on a flight operated by Air Canada with an Air Canada ticket*

If you are affected by this situation, you may contact Air Canada Reservations if you have questions about your reservation.

If you purchased your ticket with Aeroplan  or Air Canada Vacations, please contact them directly.

Questions or concerns regarding the Zika virus

Should you have any questions or concerns about the Zika virus, please contact your doctor. You can also get more information and updates by consulting the following websites:

* Air Canada ticket numbers start with 014

Electronic Visa Update System for Chinese Nationals

January 1, 2017

U.S. Customs and Border Protection (CBP) has announced that, beginning on November 29, 2016, nationals of the People’s Republic of China with a 10-year B1/B2, B1 or B2 (visitor) visa will be required to have a valid Electronic Visa Update System (EVUS)Opens in New Windowenrollment when travelling to the United States.

CBP will not collect a fee for an EVUS enrollment at this time, but anticipates that an EVUS enrollment fee will eventually be implemented. Until the fee is implemented, you can complete your EVUS enrollmentOpens in New Windowwithout charge.  

Your EVUS enrollment is valid for two years or until you obtain a new passport or visa, whichever comes first. You must update your visa information at least every two years, or upon obtaining a new passport, or you will not be able to use your 10-year visa.

View Frequently Asked QuestionsOpens in New Windowrelated to EVUS.

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