Service offering changes

Service offering changes

Get set to plan your next trip with our new biosafety measures and our upcoming onboard service enhancements. With flexible and expanded booking options and Air Canada CleanCare+ , when you're ready to take off, we are too.

At the airport


Touchless airport experience

Check-in

We know how important your safety is every step of the way, which is why we are implementing touch-free airport experiences.

TouchFree Bag Check

Now at most major Canadian airports, Air Canada check-in areas feature TouchFree Bag Check kiosks for domestic travel. You can automatically print your bag tags without contact.

Find out all the details about our new TouchFree Bag Check experience and other airport service adjustments.

Virtual queues

We're introducing virtual queues for customer care needs. By scanning a QR code at the entrance of a queue, you will then receive a virtual ticket to your phone, followed by a notification when it is your turn to proceed to the counter.

Boarding

As a further safety measure, we have made several changes to our boarding process. By boarding less customers at the same time, as well as boarding the cabin from window to aisle, and from back to front, we will be streamlining onboard interactions during boarding.

We ask that you remain seated at your gate until your zone is called. Upon boarding, you will proceed to scan your own boarding pass.

In addition, boarding gates will close 30 minutes prior to departure to ensure a more secure boarding process.

Priority and pre-boarding will remain available to eligible customers.

Find out all about our new boarding process .

Lounges

We are excited to welcome eligible customers back to our lounges, re-opened with new biosafety standards and a new elevated dining experience. Here's what to expect when visiting our lounges:

The following lounges are welcoming back eligible customers departing on domestic or international flights:

Toronto-Pearson Airport, D gates
Vancouver International Airport, C gates
Calgary International Airport, Concourse C (beginning October 15, 2020)

Please check back soon for further details about the reopening of additional lounges.

Biosafety measures upon entry

With your continued safety in mind throughout your travel journey, we are re-opening our lounges with new biosafety measures in place. Customers will be required to scan their own boarding pass, status card, or membership card to enter the lounge. The card swiper will be disinfected after each use.

Face masks are madatory for customers as well as our employees, who will be undergoing daily health checks. As a means of contact tracing, a record will be kept of all lounge visitors for 30 days.

Complimentary meals and beverages

In the lounge, meals can be ordered and delivered straight to your table through the new Maple Leaf Lounge @ la table service simply by scanning an NFC or QR code found at the table. The menu also includes an elevated offering available from one of our renowned chefs from our culinary program, along with exciting local offerings and cross-country favourites*.

In addition, customers can select from cold meal options, pre-packaged and sealed in our convenient meal snack bag. During select times, hot options and a kid’s menu are also available.

Meal options are adjusted based on time of day, and an antiseptic wipe and a disposable cutlerly roll will be provided with each meal.

There will also be assisted bar service with our full bar offering, including wine selections from our sommelier Véronique Rivest.

*Offerings vary based on loction

Entertainment and business services

For your enjoyment, all reading materials (over 7,000 magazines and newspapers) will be available digitally via PressReader on your smartphone or tablet. Limited iPads will also be made available and are sanitized between each use. Our business services will be limited to complimentary Wi-Fi and remote printing.

Additional protocols

Each table and chair will be sanitized after every use, all high-touch areas are disinfected regularly throughout the day. Our lounge is divided into separate sections to facilitate these additional cleaning procedures, including electrostatic spraying, which requires a particular section to be closed for about 5-10 minutes.

A dedicated washroom attendant will be on duty, responsible for disinfecting and sanitizing facilities after use. Showers will remain closed until further notice.

Also, we are proud to feature the luxury hand care products from Molton Brown in our lounges, starting with our Calgary location.

Please note that other partner lounges may also be closed. We invite you to check directly with the operating carrier.

Note that we are also temporarily suspending the selling of new Maple Leaf Club memberships. Memberships purchased before April 6, 2020 will automatically be extended by six months.

Connection services

Some connection services, such as terminal shuttles, may be temporarily suspended. Please refer to airport signs in order to make your connection in a timely manner. If you have any questions, please do not hesitate to reach out to any airport, or Air Canada representatives who will be happy to assist you.

BMW Chauffeur Service

Our BMW Chauffeur Service will remain temporarily suspended until further notice.

Air Canada Signature Class customers can enjoy complimentary BMW Chauffeur Service across the tarmac when connecting from a domestic to an international flight at Toronto Pearson. *

We're proud to offer this service to customers travelling in a premium cabin, and we plan to extend it to other eligible customers in the future.

* Air Canada Signature Class customers on an Air Canada-operated flight (to Europe, Asia and South America) originally booked and ticketed in the following classes will be eligible for the Air Canada Valet Service, powered by BMW: J, C, D, Z and P. Certain restrictions may apply. Eligibility criteria are subject to change without notice.

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On-board experience


We are excited to welcome you back on board and provide an elevated travel experience with our new onboard service enhancements.

Please see the below service offerings specific to our onboard cabins.

Special meals are not available, except for Kosher meals on flights between Toronto (YYZ) and Tel Aviv, where they must be requested at least 24 hours before departure.

check-in illustration

Please note, for those over the age of 2, wearing a face covering while travelling is a mandatory requirement issued by Transport Canada. All non-compliance cases will be reported to Transport Canada, and could result in a financial penalty.

Masks with an exhalation valve, bandanas, and scarves, have been deemed ineffective in the protection against COVID-19, according to requirements outlined by Transport Canada. As such, they no longer qualify as acceptable face coverings when travelling with us. Learn more about what is accepted as an effective face covering.External site which may not meet accessibility guidelines.

If you have a medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, you must provide this to Air Canada. Once you have obtained your medical certificate, please contact the Air Canada Medical Assistance Desk.

Air Canada Signature Class – International

Meal and bar service

  • For flights departing Canada , an all-inclusive pre-packaged meal box crafted by one of our culinary partners - Chef David Hawksworth on our flights to Europe and Israel , Chef Antonio Park on our flights to Asia, and Chef Vikram Vij on flights from Canada to India feature a hot main course, salad, dessert and packaged bread.
  • For flights to Canada , a premium meal box will be served, featuring a hot main course, salad, cheese, dessert, and packaged bread.
  • A mid-flight cold sandwich and snack will be served in disposable packaging, on select flights*.
  • Prior to landing, a cold, light refreshment will be served in a box.
  • Menus can be accessed here , or through your Air Canada Mobile App within the meals section of flight status.
  • Bar service will include bottled water, Perrier, Lavazza coffee, black tea, a range of soft drinks, beer, and individual sized bottles of red, white, and Bottega sparkling wine.

*All Asia routes, plus Tel Aviv to Toronto (YYZ), Athens to Toronto (YYZ), Athens to Montreal.

Amenities and additional safety measures

  • A pillow, duvet, and mattress cover, packaged together in a plastic bag, will be waiting on your seat.
  • After boarding, a travel essentials bag will be distributed, containing a Customer Care Kit (with mask, antiseptic wipes, hand sanitizer, water bottle, and a snack), want les essentiels amenity kit, and earbud headsets.
  • In addition to the two antiseptic wipes provided in the Customer Care Kit, additional wipes will be provided with meals.

Air Canada Signature Class – North America & North America Business Class

Meal and bar service

  • Pre-packaged cold meal boxes crafted by Chef Antonio Park , will be distributed on all flights over 2 hours.
  • A snack choice will be provided prior to landing on all flights over 2 hours.
  • Menus can be accessed here , or through your Air Canada Mobile App within the meals section of flight status.
  • For flights under 2 hours*, a pre-packaged meal box with a cold breakfast or snack item will be served.
  • Bar service will include bottled water, Perrier, Lavazza coffee and black tea, a range of soft drinks, beer, and individual sized bottles of red, white, and Bottega sparkling wine.

*Flights between 45-120 minutes.

Amenities and additional safety measures

  • Shortly after boarding, Customer Care Kits will be distributed, containing a mask, antiseptic wipes, hand sanitizer, water bottle, A headset and a snack.
  • For those in Air Canada Signature Class, a pillow, duvet, and mattress cover, packaged together in a plastic bag, will be waiting at every seat.
  • In addition to the two antiseptic wipes provided in your Customer Care Kit, additional wipes will be provided with meals.

Premium Economy Class – International

Meal and bar service

  • For flights departing North America * , a pre-packaged cold meal box will be distributed featuring a main course crafted by our culinary partner, Chef Jérôme Ferrer , side salad, bread roll, and dessert. On flights from Canada to India, a pre-packaged meal box curated by Chef Vikram Vij will be served, featuring a hot main course, salad, dessert and packaged bread.
  • For flights to North America , an enhanced pre-packaged meal box will be served.
  • A mid-flight cold sandwich will be served in disposable packaging, on select flights**.
  • Prior to landing, a pre-packaged light meal will be served.
  • Menus can be accessed here , or through your Air Canada Mobile App within the meals section of flight status.
  • Bar service will include bottled water, Lavazza coffee and black tea, a limited range of soft drinks (Coke, Diet Coke, Ginger Ale), and individual sized bottles of red or white wine.

*Excludes flights to the Caribbean and Central America.

**Excludes flights to the Caribbean and Central America.
**All Pacific routes, plus Tel Aviv to Toronto (YYZ), Athens to Toronto (YYZ), Athens to Montreal.

Amenities and additional safety measures

  • Pre-packaged pillows and blankets will be provided on every seat.
  • You will receive a travel essential bag, featuring an amenity kit, earbud headsets, and a Customer Care kit containing a mask, antiseptic wipes, hand sanitizer, water bottle, and a snack.
  • In addition to the two anti-sceptic wipes provided in your Customer Care Kit, additional wipes will be provided with meals.

Premium Economy Class – North America

Meal and bar service

  • For flights over 2 hours, a complimentary meal box will include a pre-selected meal and snack item from the Air Canada Bistro.
  • Menus can be accessed here , or through your Air Canada Mobile App within the meals section of flight status.
  • For flights under 2 hours, a complimentary water bottle service will be available (meal and bar service will not be offered).
  • For flights over 2 hours, bar service will include bottled water, Lavazza coffee and black tea, a limited range of soft drinks (Coke, Diet Coke, Ginger Ale), and individual sized bottles of red or white wine.

Amenities and additional safety measures

  • Shortly after boarding, you will receive a Customer Care Kit containing a mask, antiseptic wipes, hand sanitizer, water bottle, a headset and a snack.
  • In addition to the two antiseptic wipes provided in your Customer Care Kit, additional wipes will be provided with meals.

Economy Class – International

Meal and bar service

  • For flights departing North America * , a pre-packaged cold meal box, will be distributed featuring a main course crafted by our culinary partner, Chef Jérôme Ferrer , side salad, bread roll, and dessert. On flights from Canada to India, a pre-packaged meal box curated by Chef Vikram Vij will be served, featuring a hot main course, salad, dessert and packaged bread.
  • For flights to North America , an enhanced pre-packaged meal box will be served.
  • A mid-flight cold sandwich will be served on select flights**.
  • Prior to landing, a cold light meal will be served in a box.
  • Menus can be accessed here , or through your Air Canada Mobile App within the meals section of flight status.
  • Bar service will include bottled water, Lavazza coffee and black tea, a limited range of soft drinks (Coke, Diet Coke, Ginger Ale), and individual sized bottles of red or white wine.

*Excludes flights to the Caribbean and Central America.
**All Pacific Asia routes, plus Tel Aviv to Toronto (YYZ), Athens to Toronto (YYZ), Athens to Montreal.

Amenities and additional safety measures

  • Shortly after boarding, you will receive a Customer Care Kit, containing a mask, antiseptic wipes, hand sanitizer, water bottle, a headset and a snack.
  • A pre-packaged pillow and blanket will be provided on your seat.
  • In addition to the two anti-sceptic wipes provided in your Customer Care Kit, additional wipes will be provided with meals.

Economy Class – North America

Meal and bar service

  • For flights under 2 hours, a complimentary water bottle service will be available (meal and bar service will not be offered).
  • On flights over 2 hours, for customers who pre-purchased a meal online, or who purchased a Latitude fare, a meal box will include a pre-selected meal and snack item from the Air Canada Bistro.
  • Menus can be accessed here , or through your Air Canada Mobile App within the meals section of flight status.
  • Bar service will include bottled water, Lavazza coffee, black tea and limited soft drinks (Coke, Diet Coke, Ginger Ale).

Amenities and additional safety measures

  • Shortly after boarding, you will receive a Customer Care Kit containing a mask, antiseptic wipes, hand sanitizer, water bottle, a headset and a snack.
  • In addition to the two antiseptic wipes provided in your Customer Care Kit, additional wipes will be provided with meals.

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See what we're serving during your flight:

Additional adjustments


info icon Seating

With your continued safety and comfort in mind, if your upcoming flight in Economy Class is nearing capacity, an email notification may be sent before your flight, and an announcement will be made at the gate before boarding. This is to allow you to explore other options if you prefer more space onboard.

If you prefer not to travel on your scheduled flight, you can select another flight at no charge departing within three days of your original flight, or on the next available flight. You may also rebook to another flight without change fee within 24 months.

If you booked directly with Air Canada, you will also have the option to exchange your ticket for an Air Canada Travel Voucher, or for Aeroplan points with a 65% bonus. here.

info icon Priority Services

Fast Track closures at London Heathrow (LHR):

  • Departures Fast Track is currently closed
  • Connections Fast Track has closed

info icon Terminal relocation

Eligible customers will continue to have access to dedicated priority check-in counters, as well as priority security clearance.

info icon Check-in service

Vancouver International Airport (YVR)

Our domestic check-in area at Vancouver International Airport (YVR) has temporarily moved to the same check-in area as international departures.

Check-in services, including Priority Services, remain the same.

New York LaGuardia (LGA)

Our check-in and baggage drop off for flights out of New York LaGuardia (LGA) has been moved to the new Terminal B, effective June 13, 2020.

Please note that there is no change to our departure gates.

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