New government-imposed entry requirements to the United States and other countries

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The U.S. Government imposed new entry requirements that took effect at 5:00 pm ET on February 2, 2020.

All customers travelling to the U.S., and who have been in the People's Republic of China (excluding the special administrative regions of Hong Kong, Macau) within 14 days of their departing flight to the U.S. should review our goodwill policy and travel options below.

Several other countries have also imposed new entry requirements to their countries for customers who have been to the People's Republic of China. If you have been to the People's Republic of China within the last 14-30 days of your departing flight, please consult the website of the country you are travelling to for their entry requirements. More information is here

More Information for travel to the US

You will be able to travel to the U.S. via certain airports approved by the U.S. Government. The approved airports Air Canada operates to are:

  • Chicago O'Hare International Airport (ORD), Illinois
  • San Francisco International Airport (SFO), California
  • Seattle-Tacoma International Airport (SEA), Washington
  • Honolulu Daniel K. Inouye International Airport (HNL), Hawaii
  • Los Angeles International Airport (LAX), California
  • Hartsfield-Jackson Atlanta International Airport (ATL), Georgia
  • Washington-Dulles International Airport (IAD), Virginia
  • Newark Liberty International Airport (EWR), New Jersey
  • Dallas/Fort Worth International Airport (DFW), Texas
  • Detroit Metropolitan Airport (DTW), Michigan

Please contact your travel agent or call us at 1-888-247-2262 (click here for international and other numbers) to discuss travel options. For Aeroplan redemption bookings, please call 1-800-361-5373.

Additional information from the U.S. Government is available here.

No, you will not be able to board an Air Canada flight (or any other carrier’s flight to the United States) unless you qualify for an exemption (see next question).

Please contact your travel agent or call us at 1-888-247-2262 (click here for international and other numbers) to discuss options including refunds. For Aeroplan redemption bookings, please call 1-800-361-5373.

The U.S. Government has exemptions here, which includes:

  • any foreign national who is the spouse of a U.S. citizen or lawful permanent resident;
  • any foreign national who is the parent or legal guardian of a U.S. citizen or lawful permanent resident, provided that the U.S. citizen or lawful permanent resident is unmarried and under the age of 21;
  • any foreign national who is the sibling of a U.S. citizen or lawful permanent resident, provided that both are unmarried and under the age of 21;
  • any foreign national who is the child, foster child, or ward of a U.S. citizen or lawful permanent resident, or who is a prospective adoptee seeking to enter the United States pursuant to the IR-4 or IH-4 visa classifications;
  • any foreign national traveling at the invitation of the United States Government for a purpose related to containment or mitigation of the virus;
  • any foreign national traveling as a nonimmigrant under section 101(a)(15)(C) or (D) of the INA, 8 U.S.C. 1101(a)(15)(C) or (D), as a crewmember or any alien otherwise traveling to the United States as air or sea crew;
  • any foreign national seeking entry into or transiting the United States pursuant to an A-1, A-2, C-2, C-3 (as a foreign government official or immediate family member of an official), G-1, G-2, G-3, G-4, NATO-1 through NATO-4, or NATO-6 visa;
  • any foreign national whose entry would not pose a significant risk of introducing, transmitting, or spreading the virus, as determined by the CDC Director, or his designee;
  • any foreign national whose entry would further important United States law enforcement objectives, as determined by the Secretary of State, the Secretary of Homeland Security, or their respective designees based on a recommendation of the Attorney General or his designee; or
  • any foreign national whose entry would be in the national interest, as determined by the Secretary of State, the Secretary of Homeland Security, or their designees.

Yes. Please check-in for your flight as usual.

Yes. Please check-in for your flight as usual.

More Information for travel to other countries

Several other countries have imposed new entry requirements for passengers who have been to the People's Republic of China.

Additional information on current country entry requirements for passengers who have been to the People's Republic of China is here.

Please consult the website of the country you are travelling to for their complete entry requirements.

If you have been to the People’s Republic of China within the restricted days of planned travel to a country with new entry limitations, you may not be able to board your Air Canada flight to affected destinations, unless you meet other requirements such as being a citizen or permanent resident of that country of destination.

Check the information in the question above for eligibility.

Please contact your travel agent or call us at 1-888-247-2262 (click here for international and other numbers) to discuss options including refunds. For Aeroplan redemption bookings, please call 1-800-361-5373.

Yes. Please check-in for your flight as usual.

Yes. Please check-in for your flight as usual.

Goodwill Policy

Customers who are unable to travel due to new government-imposed entry requirements may be able to rebook their travel or be eligible for a refund. Please review this table to determine your eligibility.

If you wish to rebook, please contact your travel agent or call us at 1-888-247-2262 (click here for international and other numbers) to discuss your options. For Aeroplan redemption bookings, please call 1-800-361-5373.

To request a refund, please complete this form.